# Page 5 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is 800.com the right Call Tracking solution for you? Explore 335 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (335) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of 800.com ## Showing most helpful reviews Showing 101-125 of 335 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR L. R. Chief Executive Music Used the software for: Less than 6 months ### "Advanced phone services at a great price." April 19, 2026 5.0 Pros has helped me streamline incoming calls for my business. I was able to find a working memorable novelty number and the call routing features are great. Cons Not sure what I don't enjoy about 800.coms service. The call forwarding services are well thought out and easy to enable and disable on a whim. Review Source MV Manny V. Owner Arts and Crafts Used the software for: Less than 6 months ### "Great Business Tool" May 3, 2026 5.0 Pros Great service without long term commitments, have used their service for two months and so far so good Cons Figuring out how the features works or sometimes there's a delay if its a weekend or of make changes after hours Review Source DS Dennis S. CEO Wholesale Used the software for: Less than 6 months ### "happy for now" May 26, 2026 5.0 Pros value for your money, I really like to save,and this gives you that opportunity to save all you want. Cons there are alot of ads and they keep coming in my in box, and that's not a good thing when you fist sign up. Review Source PP Peggy P. Website design and marketing Marketing and Advertising Used the software for: 1-2 years ### "Highly Recommend" January 14, 2025 5.0 Easy to use and supreme customer service! Pros is a great company. I found the number I wanted and have used for many years. Their pricing is very reasonable, and the customer service is 5 stars! I highly recommend this company for your toll-free business number. Cons I have had no problems with this company at all. Alternatives considered [ByDesign Technologies](https://www.capterra.com/p/151842/Freedom/) Reason for choosing 800.com I found the pricing very reasonable, and the customer service was very helpful with all my questions. Review Source Response from 800.com January 17, 2025 Thank you so much Peggy! We are delighted to hear how wonderful your experience has been and happy to have you as a customer. SR Sam R. General manager Construction Used the software for: Less than 6 months ### "Great for Small Business" May 12, 2025 5.0 We've been using for our RoofMaxx business, and it's been a game changer. The platform is easy to use, the call forwarding works flawlessly, and the voicemail transcription helps us stay on top of every lead. I also really appreciate the ability to manage everything from my phone or laptop without any hassle. Great customer service and reliable performance—highly recommend for any small business that needs a professional phone system. Pros Ease of use, works well on Apple. Easy to make and receive calls. Really like the transcription service and ability to send texts. Cons no complaints! service has been easy and convenient throughout. Review Source Response from 800.com May 22, 2025 Thank you so much for the fantastic review! We're thrilled to hear that 800.com has been a game changer for your RoofMaxx business. It’s great to know that features like call forwarding, transcription, and text messaging are making your communication smoother and more efficient — and we love hearing that you’re able to manage everything seamlessly from your Apple devices. Supporting small businesses with easy, reliable tools is exactly what we’re here for. We truly appreciate your recommendation and are grateful to be part of your business journey! ST Sandra T. Insurance Producer Insurance Used the software for: Less than 6 months ### "Excellent way to answer calls when youre busy" March 18, 2026 5.0 I find the service a huge help when I am too busy to answer call. I am happy with the choice of voice and tone of the AI voices. Pros I use 800.c0m for my small business and it is GREAT! It makes my small business seem as if I am a large company with many employees. I am a current client that is very satisfied with the service and recommend it to anyone that needs help with answering calls Cons I am still figuring out all the features and how to check messages when I am away from the office. I am only able to check on messages and calls from my laptop . I am sure its another way to check I just need to adjust my app settings Review Source JIB Jerald Ivan B. CEO Political Organization Used the software for: Less than 6 months ### "800.com Great Service " March 12, 2025 5.0 Excellent. I am very happy with and would highly recommend them to anyone. Pros The Staffs professional approach to problem solving and customer service is inspirational and was greatly appreciated. There were no long waits or passing the buck exexcusesMy issue was handeled efficiently and expeditiously. I would highly recommend 1- as a service provider. Cons Nothing Service was excellent. I had Zero problems with this service provider. Review Source Response from 800.com March 18, 2025 We are so happy to hear how wonderful the service and support have been Jerald! We truly appreciate your recommendation and thank you for sharing your positive experience. AV Andrew V. Partner Accounting Used the software for: Less than 6 months ### "Easiest way to get 800 number for your business" June 28, 2025 5.0 Pros makes it extremely easy and affordable to get and manage 8XX numbers for your business. highly recommended. Cons The only issue we experienced so far was connecting our 8XX number to WhatsApp for business. The issue might be resolved by contracting customer support. Review Source Response from 800.com July 14, 2025 Thank you so much for your kind words and recommendation Andrew! We’re thrilled to hear that 800.com has made it easy and affordable for you to manage your 8XX numbers. That’s exactly what we aim for. We appreciate you pointing out the possible issue with connecting to WhatsApp Business. While this integration depends on some third-party limitations, our support team is happy to look into it and help however we can. Please don’t hesitate to reach out to our support team at Support@800.com. We would love to assist :) Thanks again for your feedback and for choosing 800.com! AP Arziki P. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "A Necessary Tool for Small Businesses" November 11, 2024 5.0 I'm a satisfied customer and am pleased with the service. Pros The customer service is excellent. If you reach out with a question, they often answer within hours, and with pointed details. Plus, the services are at great values for small-business owners. Cons The only complaint I would have is with the text-verification feature. There should be more information on the necessary steps and information for application approval early on; but, as I've proceeded, the team has been quite helpful. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing 800.com 's interface was very practical and the price was excellent. Review Source Response from 800.com December 6, 2024 Thank you Arziki! We are happy to hear about the excellent customer service and appreciate your feedback about the SMS verification. We will look into some ways we can share that information earlier. We are always looking at ways to improve our customer experience, so if you have any additional feedback please reach out to me at Christina@800.com. HE Hylan E. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great option for call management" September 12, 2025 5.0 They are extremely helpful and reachable if you have any issues. I strongly recommend using them for your needs! Pros Onboarding was super easy and they were super helpful in helping us get live. They gave us a discount for trying which made the barrier to entry very low. Cons It was a bit difficult to try to figure out the right package to choose but our representative helped us and we figured it out. Review Source Response from 800.com October 3, 2025 Thank you so much for the kind review Hylan! We’re so happy to hear that onboarding went smoothly and that our team was able to help you get up and running with confidence! We know that choosing the right plan can sometimes feel a bit overwhelming, so we’re especially glad our representative was there to guide you through it. It’s also great to hear that the discount helped make getting started more accessible. We appreciate your recommendation and look forward to supporting your continued success. Thanks again for choosing 800.com! VR Verified Reviewer CIO Hospital & Health Care Used the software for: 2+ years ### "Compliments and expands on existing telephony quickly." December 6, 2024 5.0 We started with a basic need of a custom number for a specific client. With new business processes came the need to have more numbers with SMS and email capability. made this quick and easy to set up and was very affordable as well. Pros The ease and quickness of setting it up. They had the exact features we were looking for. Cons Missing a few small features but the pros of the product outweigh the cons. Review Source Response from 800.com December 18, 2024 Thank you for sharing your experience! We’re glad to hear 800.com made it quick and easy to set up the features you needed. We appreciate your feedback and look forward to supporting your growing business! We would love to hear about any feature recommendations. Email me anytime at Christina@800.com KA Karen A. VP of Ops Real Estate Used the software for: Less than 6 months ### "I recommend 800.com" December 8, 2025 5.0 So far it was seamless with no issues. Right out of the box we were able to forward and accept calls and set up VM messages easily. Pros how easy it is to forward calls to your phone and then use the app if you need to call back someone. Cons how hard it is to set up texting though some of that may be requirements by law. but I have not been able to do it. Review Source Response from 800.com March 12, 2026 Thank you Karen! We are so happy to hear how easy the call forwarding, VM and app services are. We hear you on the texting side, we are actively working with the federal and third party services, to make SMS registration easier and faster. Thank you for being a customer! DF Drew F. Project Manager Construction Used the software for: 1-2 years ### "Great solution for small business call tracking" January 6, 2025 5.0 Have been using them for a little over a year and it's been smooth so far. Pros Their pricing was the most competitive for our needs. Cons Their website logs you out after X amount of time inactive. I like to keep the inbox up all day long so I can monitor incoming calls, but that is not possible without constantly going back to the tab every so often and refreshing it to stay logged in. I wish that was able to be revised. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) Reason for choosing 800.com was the better priced option for what we needed at the time, plus we wanted a vanity 800 number, which CallRail did not offer. Review Source Response from 800.com January 8, 2025 Thank you for your positive review and thoughtful feedback! We’re glad 800.com has been a smooth and cost-effective solution for your call tracking needs. Your input on session timeouts is valuable, and we’ll look into improving that experience. Thank you for choosing us! nS neil S. owner Executive Office Used the software for: 1-2 years ### "the best in the game" May 12, 2025 5.0 top quality service and never had any issues. Pros Easy to use, would suggest signing up for a trial Cons nothing, everything is great! we have tried other providers they are the best Review Source Response from 800.com May 20, 2025 Thank you Neil! We are so happy to hear how easy it has been to use 800.com and about the top notch service. CR Chris R. Owner Construction Used the software for: 1-2 years ### "Best Experience " March 13, 2025 5.0 We have had the best experience with . This was our first time having a business number and 800.com was our first choice. The ease of the app is top notch and the customer service is outstanding!! Pros The ease of the app and the customer service. Cons I haven’t found anything I don’t like about so far. Review Source Response from 800.com March 26, 2025 Thank you so much for sharing your positive experience Chris! We love hearing how wonderful it has been from setup to customer service. Thank you for choosing us! If you would like to have your business featured with this review, reach out to me at Christina@800.com :) GS Garth S. Management Broadcast Media Used the software for: 1-2 years ### "Good but App needs improvements " November 23, 2024 4.0 Over experience is an 8.5 out of 10. Please improve the phone App Pros Their willingness to take customer feedback and implement them Cons The phone app needs improvements with sending and receiving text messages, the limited number of characters and more Review Source Response from 800.com December 6, 2024 Thank you for your positive review and feedback Garth! We are always interested in learning how we can improve our product and would love to hear any suggestions you have. Please reach out to me anytime at Christina@800.com GL Gabriel L. Sales Division Automotive Used the software for: 1-2 years ### "Good and will keep using." March 12, 2025 4.0 Pretty good I must say, i will keep using them. Pros I like the easy to use interface of this app, mostly reliable also. Cons Sometimes my calls drop. Which could normal for LTE networks being involved? Review Source Response from 800.com March 24, 2025 Thank you for your positive review and feedback Gabriel! We are happy to hear that you find the interface and product reliable. Dropped calls are typically a result of the carrier but I would definitely like to look into it. Please reach out to me at Christina@800.com and I can have support check your account :) JB Jourdan B. Founder, Creative Director Construction Used the software for: 1-2 years ### "I love my 800 number" March 14, 2025 5.0 Overall, I’ve had a good experience. I use the 800 number on my Google listing only and it seems to be working. I’m excited to grow enough to use it on a billboard one day! Pros Early on in my subscription, I was told by a customer that they tried calling my 800 number and I never saw that they called. Customer service resolved it right away and tested it to confirm that it was working efficiently. It’s nice working with a business that responds to customer concerns. Cons It took a while for me to find an 800 number that I felt like people would be able to remember because they must be so popular that everything I wanted was taken! I ended up with 1-855-MURALIST and I’m super happy with it. Review Source Response from 800.com March 26, 2025 Thank you so much for sharing your positive experience Jourdan! We love that you found your perfect number and have been able to use it on Google also. We look forward to seeing it on a billboard too! We would also like to feature your business and number :) Reach out to me at Christina@800.com WB Wycliffe B. Director Management Consulting Used the software for: 1-2 years ### "Amazing assistance received" May 13, 2025 5.0 It was a pleasure speaking to a representative about my account, he helped me resolved my issue as well as showed me other options that i wasn't aware of that could really help me in my business. Pros Features of the service offered, was found to be very helpful and user friendly. Cons Price for packages, a bit higher than the other competitors. I believe this will be looked at in the future. Review Source Response from 800.com May 24, 2025 Thank you for your kind review! We’re so glad to hear that our features have been helpful and easy to use and that your support experience was so positive and insightful. We appreciate your honest feedback on pricing as well. We’re always evaluating ways to provide the best possible value. Thanks again for choosing 800.com! WC Wayne C. Owner Translation and Localization Used the software for: Less than 6 months ### "My opinion " January 12, 2026 3.0 Average. The person who signed me up for the service was nice, but it would be really helpful to get a call before I get disconnected Pros The number I received from the company. It's relatively easy to remember. I also like what I get for the price I pay. Cons The billing is a bit of an issue for me. Would like reminders of when the bill is due, how much, and if their is a late fee. Review Source Response from 800.com March 12, 2026 Thank you Henry! We hear you on the notifications for billing and I believe that can be configured in settings, to ensure you are always notified via email and text. Please reach out to support@800.com and we can get that setup. CN Chris N. Owner Law Practice Used the software for: 6-12 months ### "Fast easy smooth" May 15, 2026 5.0 Fast, easy and smooth. It was so easy to search and checkout of website. It made process smooth and enjoyable to do for future number purchases. Pros It was so easy to search and checkout of website. It made process smooth and enjoyable to do for future number purchases. Cons I did not have any bad experiences with this website so i would not comment on this issue unless i did not in the future Review Source MC Micah C. Business Analyist Warehousing Used the software for: 2+ years ### "Great Service" March 12, 2025 4.0 Pros Ease of setup, able to add numerous numbers for the same account. Cons Was disappointed in not having the ability for tracking call lengths. Review Source Response from 800.com March 18, 2025 Thank you for your positive review and feedback Micah! I would love to learn more about your experience with the call tracking lengths and see how we can possibly improve that. Please reach out to me at Christina@800.com MC Mark C. Marketing Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Pros and Cons of 800.com" March 12, 2025 5.0 I'm very satisfied with ! The platform is user-friendly, and the functionality is seamless. Setting up and managing my toll-free number was quick and hassle-free. Pros User-Friendly Interface – Easy setup and navigation. Call Forwarding & Voicemail – Seamless communication management. SMS & Analytics – Useful insights for tracking calls and messages. No Hardware Needed – Operates entirely online. Scalable for Businesses – Suitable for small and large operations. Cons Cost – Monthly fees may be higher compared to some competitors. Limited International Features – Mainly focused on U.S. and Canada. Review Source Response from 800.com March 14, 2025 Thank you for your detailed and thoughtful review Mark! We're thrilled to hear that you find 800.com user-friendly and valuable for seamless communication management. We appreciate your feedback on pricing and international features—we’re always looking for ways to enhance our service :) AV Ali V. Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great service " March 12, 2025 5.0 Pros We are using the service more than 2 years for my service company , We never have any issue with their service Cons Great customer service and userfriendly dashboard Review Source Response from 800.com March 18, 2025 Thank you Ali! We appreciate you sharing your positive experience and are happy to have you as a customer. LF Luis F. Owner Apparel & Fashion Used the software for: 1-2 years ### "800.com Excellent service and price!!! 10 out of 10" December 11, 2024 5.0 Fantastic I recommended many other businesses owners to already and will continue to in the foreseeable future. Pros Their expert customer service team, the quality of training during on boarding, and price above all. Cons They're AI voice mail actors leave a little to be desired. Switched from [SmartLine](https://www.capterra.com/p/186626/SmartLine/) Price, availability of 800 number, and overall customer service. Review Source Response from 800.com December 18, 2024 Thank you for the fantastic review and your recommendations Luis! We're thrilled that you value our customer service, onboarding, and pricing. Your feedback on the AI voicemail is appreciated, and we're always working to improve. Reach out to me anytime at Christina@800.com with any feedback. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.