# Page 6 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is 800.com the right Call Tracking solution for you? Explore 335 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (335) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of 800.com ## Showing most helpful reviews Showing 126-150 of 335 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ET Elesha T. Owner Real Estate Used the software for: Less than 6 months ### "Love 800.com!!" March 13, 2025 5.0 It's been great. I appreciate the service. Pros The affordability, timeliness getting set up after some kinks, and customer service assistance. Cons Not being able to set up the line on my own once it was activated. The number w active on my website several days and I didn't know until I called to test it that it wasn't ringing or going to a voicemail. Customer service did get it worked out for me and everything working the same day. Review Source Response from 800.com March 24, 2025 Thank you for the kind words and honest feedback Elesha! We’re so glad our team was able to quickly get everything up and running for you. We're always here to help and truly appreciate your patience and support. We're excited to continue supporting your business! KR KJ R. CEO Consumer Goods Used the software for: 2+ years ### "Reliable, user friendly" December 3, 2024 5.0 No issues in over 5 years of use. Reliable, professional and helps us manage all incoming calls. Pros Reliable, easy to use. professional service Cons Like to see more AI integration in the service. Alternatives considered [Othership](https://www.capterra.com/p/266602/Othership/) Reason for choosing 800.com Better value for our needs with the features we were looking for. Review Source Response from 800.com December 10, 2024 Thank you for being a customer and we appreciate your positive words and feedback! I would love to learn more about what kind of AI integration you are looking for, reach out to me anytime at Christina@800.com LW Lisa W. Marketing director Retail Used the software for: 1-2 years ### "Great experience" December 3, 2024 5.0 I really like800.com. I have been with them for over a year and I’m looking forward to many more years. Pros I like the automated system that you can configure when a customer calls Cons Maybe pricing or more package options to choose from. Alternatives considered [Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Reason for choosing 800.com Convenience and how easy it is to get started. Review Source Response from 800.com December 18, 2024 Thank you for your kind words and loyalty Lisa! We’re glad you enjoy the convenience of our automated system and found it easy to get started. Your feedback on pricing and packages is appreciated, and we are working on some additional packages. We look forward to serving you for many more years and please reach out to me at Christina@800.com with any feedback. EG Erica G. CEO Food & Beverages Used the software for: 2+ years ### "A must for a business owner" November 6, 2024 5.0 Overall, I’ve had a Great interaction with 100.com. I truly recommend it to business owners. Pros I appreciate that receives my calls And voicemail. I received an email with the documentation of interaction. I also appreciate that I was able to personalize my number based off of my business name really cool and I’m so glad that the number was available. Cons I would appreciate for to have an option where you can hear or screen who’s calling first before deciding to answer or not. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) The phone number was not at 800 number. It was a number with an odd area code in felt very Spam-ish. Review Source Response from 800.com December 6, 2024 Thank you Erica! We are so happy that you were able to find your perfect number and would recommend us to other business owners. We appreciate your suggestion about the call screening and are always interested in learning how we can improve the product, so I will bring this to our product team to discuss :) If you have any other suggestions, reach out to me anytime at Christina@800.com DG Derrell G. CEO Management Consulting Used the software for: Less than 6 months ### "Amazing toll free service " March 13, 2025 5.0 I have recently started my 800 service and it has been amazing! I was trying to set everything up and made an error and when I called support they immediately where to fix it and get my service set up just as I wanted. There are so many more services that are included that I was unaware of until I started setting up my account, the service is amazing! Pros The ease of using the app for all services Cons I didn’t understand all of the benefits that came with my service. Review Source Response from 800.com March 26, 2025 Thank you so much for your positive review and feedback Derrell! We love hearing how amazing the setup and customer service was. While we are happy you are pleasantly surprised with all the features, I would love to hear more about that and see how we can improve in the future. Could you reach out to me at Christina@800.com? JC Jessie C. Telecommunications Manager Hospital & Health Care Used the software for: 6-12 months ### "Ease and Speed was great for our company needs!" November 11, 2024 5.0 It was easy, efficient and there have been no issues since our number was activated Pros It's very easy to set up, the service was activated quickly, which helped my company be able to meet the needs of a toll-free patient advocates line. Due to the ease and speed of this set up, we are looking into adding more lines. Cons At this point, we have not experienced any issues. Alternatives considered [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing 800.com Speed and ease of set up. allowed us to activate the line quickly; it cost us less. Review Source Response from 800.com December 6, 2024 Thank you Jessie! We love that you have had such an amazing experience with us. AB Axel B. COO Management Consulting Used the software for: 2+ years ### "800.com - Very important for my business" November 11, 2024 5.0 I have been using for years in my businesses. Even though the 800 as in toll free concept is not really needed any longer, the features and functions that we use make our marketing and customer response lives much easier. Pros It allows for small business to have multiple numbers for marketing purposes without having to make changes to the business phone structure. Cons It would be great if the forwarded number could identify that it is from a specific 800 number but then show the actual caller id that is calling. Review Source Response from 800.com December 6, 2024 Thank you Axel! We love that you are using your 800 numbers to drive sales and marketing for your business. We also appreciate your feedback about the caller id. I am not sure if that is possible, but I will check with our team. If you have any additional feedback please reach out to me at Christina@800.com. JF Jim F. Owner Entertainment Used the software for: Less than 6 months ### "Sold platform and great customer service." March 12, 2025 5.0 We recently signed up for , downloaded the app, and have been using it seamlessly. We used to use GoDaddy conversations, which were so behind everything, not to mention crashing all the time. 800.com customer service has been great, helping me set everything up. I highly recommend it. I wish I had found it sooner. Pros Customer service and the ability to run campaigns and the ease of use on the app and desktop. Cons A little pricier than others, but so far worth it. Review Source Response from 800.com March 24, 2025 Thank you so much for your kind and thoughtful review Jim! We're thrilled to hear that 800.com has been a seamless experience for you and that you are finding value in the app, desktop platform, and campaign features. We appreciate your feedback on pricing and are committed to delivering a service that’s worth the investment. We're so glad you found us—and we’re excited to continue supporting your business! RR Ron R. CEO Entertainment Used the software for: Less than 6 months ### "This service is amazing!" March 13, 2025 5.0 Overall, my experience with was outstanding! I would definitely recommend this service to anyone. Pros This service is amazing! The turnaround time is incredible. I am extremely happy with the results. Cons I'm not sure if the voicemail message is customizable. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing 800.com Pricing and the fact that setup was so easy. Review Source Response from 800.com March 26, 2025 Thank you for sharing your positive experience and feedback Ron! We love hearing how happy you are with the service and really appreciate your recommendation. The greeting is 100% customizable and our support team can walk you through it anytime. Reach out to me at Christina@800.com and I can connect you directly :) LJ Les J. CEO Internet Used the software for: 1-2 years ### "Useful platform" March 12, 2025 4.0 Very good for the price especially when you scale up. Pros Having an 800 number. Texts and email alerts of messages. Messages are transcribed. Cons Would like an app instead of logging into the site to make changes. Review Source Response from 800.com March 18, 2025 Thank you so much for your positive review and feedback Len! We actually launched an app that enables you to take 800.com on the go and is available in the apple app store and google play store. However most of your call settings will still be managed in the dashboard. I would love to learn what changes you would like to make in app and I can pass it on to our product team. Please reach out to me directly at Christina@800.com JR Jennifer R. Marketing director Restaurants Used the software for: 2+ years ### "Best for my business " December 3, 2024 5.0 Love it. I have no complaints. Best for my business Pros I have used for over 8 years with my business. Not one dropped call or voicemail. The best feature is the online programmable voicemail. No need to record your own voice Cons No dislikes. No complaints. Best for my business Review Source Response from 800.com December 10, 2024 Thank you Jennifer! We appreciate your positive review and so happy to have you as a customer. TP Travis P. Owner and Director Hospital & Health Care Used the software for: 2+ years ### "Early adopter. Loyal customer." November 6, 2024 5.0 100% recommend to anyone looking for an 800 number. Pros I like the phone tree and greeting flexibility. Cons Wish we could delete old messages. I wish the message delay was metered out in seconds. Alternatives considered [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing 800.com Functionality, cost, phone tree, flexibility. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Functionality, cost, phone tree, flexibility. Review Source Response from 800.com December 6, 2024 Thank you Travis and we appreciate having you as a customer! We actually just added the ability to delete old messages. Reach out to me and I can walk you through it, if you have not found it already :) JR Jennifer R. Senior Director of Global Marketing Medical Devices Used the software for: 2+ years ### "Effective Billboard Advertising with 800.com" November 14, 2024 5.0 has exceeded expectations! User-friendly, effective targeting, and affordable pricing make it ideal. Minor design customization in reports limitations aside, excellent support and ease of use shine through. Pros I highly recommend . I use the service for billboard advertising! Their platform has exceeded my expectations in every way. The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience targeting ensures maximum impact. Plus, their competitive pricing offers affordable rates without compromising quality. But what truly sets them apart is their exceptional customer support - responsive, knowledgeable, and always willing to help. Cons One thing I'd like to see improved with is more design customization in reports. Review Source Response from 800.com December 2, 2024 Thank you for your amazing review and feedback Jennifer! We love that you are using your 800.com number in your marketing and seeing results! We are currently updating our report views and I would love to hear any ideas you have. Please reach out to me anytime at Christina@800.com SH Scott H. President E-Learning Used the software for: 2+ years ### "Great product and support!" December 3, 2024 5.0 Called in - was helped immediately. They assisted with porting. Annual renews were easy and received help and discounts. Pros Great product, service and support. Support has great communications to help resolve issues. Cons Nothing - all good. I cannot remember having any issues. Review Source Response from 800.com December 18, 2024 Thank you for your kind words Scott! We’re thrilled you’ve had a smooth experience with our product and support team. It’s great to hear our team was able to assist promptly with porting and renewals. We appreciate your loyalty! RD Ryan D. OWNER Information Technology and Services Used the software for: 2+ years ### "800.com is the only 800 number provider that we will ever use. " December 4, 2024 5.0 Provide our customers a 800 number to call to reach us. Call quality is great and love the customized phone number. Pros Price is right wouldn't trust any other company to handle our 800 number. Simple yet powerful UI. Great customer service. Cons Not much to say bad about them they are my one and only choice. Review Source Response from 800.com December 9, 2024 Thank you so much Ryan! We are so happy to hear about your positive experience and appreciate you as a customer. LP Lauren P. Founder and CEO Cosmetics Used the software for: 2+ years ### "800.com is a Lifesaver" December 4, 2024 4.0 Easy to use with online portal to create presets for incoming calls. Pros The number has been a lifesaver. I am a solopreneur and only have my cell, no landline. I used to get heaps of solicitors calling at all hours. 800.com allows me to create a barrier between my business and my cell using presets. I can give customers my cell to call/text directly if they need urgent help. Otherwise marketers/solicitors leave a message. It’s brilliant! Cons Robo and 1-800 spam calls can still get through presets. Alternatives considered [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) Reason for choosing 800.com Price and features, reputation and online portal. Review Source Response from 800.com December 9, 2024 Thank you Lauren! We are happy you have had such a great experience using 800.com. MA Moe A. Co-owener Nanotechnology Used the software for: 6-12 months ### "Amazing Service " May 12, 2025 5.0 highly recommended. Easy to use. Never had an issue yet Pros Amazing service, easy to navigate, great customer service Cons i didnt get any bad service to not like. Review Source Response from 800.com May 20, 2025 Thank you for your wonderful words Moe! We are so happy that you are having amazing service and really appreciate your recommendation! MY Michelle Y. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy communication" December 5, 2024 5.0 It made our experience great through the easy communication with our employees and the fact that we can stay connected and updated with each other. Pros Pros are the reliability, easy access, and the multi-user in one number function Cons The days when it is not working properly Review Source Response from 800.com December 24, 2024 Thank you for your positive review and feedback Michelle! We’re glad to hear 800.com has enhanced communication and connectivity for your team. We appreciate your patience on the occasional issues and are committed to ensuring consistent reliability for your business! Please reach out to me at Christina@800.com so I can look into your account. TM Tammy M. Owner Environmental Services Used the software for: 2+ years ### "Ts Pro Wash review" December 3, 2024 5.0 No complaints. Nothing we have no complaints with this product. Pros The convince of call forwarding. Cost is good. Cons Nothing we have no complaints with this product. Review Source Response from 800.com December 18, 2024 Thank you Tammy! We appreciate your positive review. BG Brent G. Owner Retail Used the software for: 2+ years ### "800.com just does what it is supposed to do" November 5, 2024 5.0 When you never, ever have a reason to contact a company's customer service department, that is a good thing! It means you are getting everything you expect from the service. That has been my experience with for the entire time I have used it. Pros Sometimes what you want most from a service is for to just to work the way you expect -- all the time. That has been my experience with for the past 7 years. I rarely (if ever) log into my 800.com account because there is no reason to -- my 800# just does exactly what I want it to do day in and day out. What more could you want? Cons I can't think of a single thing I do not like about . Review Source Response from 800.com December 18, 2024 Thank you for your incredible feedback Brent! We’re thrilled to hear that 800.com has consistently delivered exactly what you need for the past 7 years. Your trust and satisfaction mean the world to us, and we’re honored to support your business seamlessly! RE Richard E. CEO Professional Training & Coaching Used the software for: 1-2 years ### "Highly recommend! " December 3, 2024 5.0 100% satisfied. I see my company using indefinitely. Pros Having an 800 number establishes credibility. This service is so easy to use, especially with the mobile app. A must have for any business! Cons No issues at all. Very easy to use and a great value for all the features offered. Review Source Response from 800.com December 18, 2024 Thank you for the glowing review Richard! We’re thrilled to hear how 800.com has helped establish credibility for your business and that you find it easy to use. We are so grateful for you! MD Matt D. Director of Marketing Medical Devices Used the software for: 6-12 months ### "Easy To Use. No IT Experience Needed" December 4, 2024 5.0 Very easy to use. Do not need IT support. Customer Service great! Pros Easy to use. Do not need IT experience. Exactly what I expected when signing up. Cons Interface need some help. Takes some getting use to, but once using it, ok. Review Source Response from 800.com December 18, 2024 Thank you for your feedback! Your note on the interface is valuable, and we’re always working to improve! Thank you for your positive review and feedback Matt! We’re so glad you find 800.com easy to use and appreciate our customer service. We are always interested in learning how we can improve the product and would love to hear any suggestions you have regarding the interface. Please reach out to me anytime at Christina@800.com ES Erik S. Managing Partner Information Services Used the software for: Less than 6 months ### "Great value and powerful platform." December 3, 2024 5.0 It was easy and affordable. So far my calls are coming through exactly as expected. The voice mail forward to email and text messaging make it very powerful for a solo. Pros The ease of setup, customization, and, of course, the price (value) Cons Only thing was I had to take an 844 number vice a more traditional but that isn’t really a problem Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Phone.com](https://www.capterra.com/p/147610/Phone-com/) Reason for choosing 800.com Value, features, price, web presentation Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Value for money, personalizations, appearance Review Source Response from 800.com December 10, 2024 Thank you so much for this amazing review Erik! We are happy to have you as a customer :) EB Evelyn B. Chief Solution Artist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Doable for Small Businesses or Sole Proprietary " November 18, 2024 4.0 Overall, its doable for my small business needs. I dont see it as a long-term solution for growth. Pros Simple technology that works well with virtual businesses. Cons It lags often and Im not always able to hear the caller. Reason for choosing 800.com This is not applicable to my situation because i have not gone to market. Review Source Response from 800.com December 6, 2024 Thank you for your positive review and feedback Evelyn! We are always working to improve the connection time and would be interested in learning how we can improve the product further to make it more of a long term solution. Please reach out to me anytime at Christina@800.com MB Mike B. Web Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "Very reliable, easy to use, good logging capabilities" December 3, 2024 5.0 We've been using for more than 2 years now, it's integrated perfectly into our marketing and outreach efforts and makes it easy for potential customer to reach us from out of province. Price is right as well! Pros Very reliable, easy to use, good logging capabilities Cons Nothing, works well. No special skills needed to get it top and running. Review Source Response from 800.com December 9, 2024 Thank you Mike! We are so happy 800.com is fitting perfectly into your marketing efforts. We appreciate you! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.