# Page 7 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is 800.com the right Call Tracking solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of 800.com ## Showing most helpful reviews Showing 151-175 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PL Pierre L. Notary Real Estate Used the software for: Less than 6 months ### "Notify LLC" November 18, 2024 4.0 It's ok regarding calling via the business line and receiving business calls, a professional look. As for the text feature, I am not happy. Pros It's good; I can direct my business phone number to my line. I can also see analytics regarding call time and set up voice messages specifically for a purpose. Cons The text feature works but does not appear as a text message on my line. I would have to go into the 800.com app to see text messages. Also, when I attempt to send a text message via my 800.com number, I am unable to do this because the business number I have is not recognized. In other words, I can receive text messages, but I cannot send them. Review Source Response from 800.com December 18, 2024 Thank you for your positive review and feedback Pierre! We’re glad you find value in the call features and analytics for a professional look. We appreciate your input on the text feature and are currently working on some changes around that. Your satisfaction is important to us and if you can please reach out to me at Christina@800.com, I can connect you with support to make sure you can start texting out :) CP Cecilia P. CEO Insurance Used the software for: Less than 6 months ### "Great company " March 14, 2025 5.0 Overall my experience has been great. I’m happy to be with a company like them for my business phone. Pros Swift responses with any issue that arises. Cons I don’t have any cons for 800.com at this time. Review Source Response from 800.com March 26, 2025 Thank you so much Cecilia! We appreciate your business and are so happy to provide your business phone solutions :) RS Rulee S. Director of HR Machinery Used the software for: 6-12 months ### "Director of HR" November 18, 2024 5.0 It has worked well for us so far. I have nothing negative to say. Pros It allows a private centralized number for all of my employees at all locations to call in any concerns or suggestions without anyone knowing. Cons nothing to complain about at this time. There is no need to think up something Review Source Response from 800.com December 2, 2024 Thank you Rulee! We are happy to hear that our product is working so well for your company. CJ Clarence J. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Very good company to work with" December 3, 2024 5.0 Our experience is great! Very good company to work with. We enjoy the services we receive from this company. Very good customer service. Pros Very good company to work with. We enjoy the services we receive from this company. Very good customer service. Cons Nothing. Very good company to work with. We enjoy the services we receive from this company. Very good customer service. Review Source Response from 800.com December 18, 2024 Thank you for your wonderful feedback Clarence! We’re thrilled to hear you’ve had such a positive experience with our services and customer support. RG Robert G. Event Manager Media Production Used the software for: 6-12 months ### "800.com for small new business" March 22, 2025 5.0 Pros I used 800.com for my business and it really surprised me how effortless the setup went. It took me mere minutes to get my phone service up and running. I had only a brief period of time where I used the service, it was basically a super handy makeshift solution until my businesses' telecoms were fully functioning. Cons During the time I used the services from 800.com there was nothing that brought up any problems for me. Review Source Response from 800.com March 26, 2025 Thank you for sharing your positive review and feedback Robert! We appreciate you choosing us when you needed a quick and reliable solution. KW Kevin W. VP of Distribution and Operations Food Production Used the software for: Less than 6 months ### "Easy toll free numbers" November 5, 2024 5.0 My experience was good, easy to find the number, easy to purrchase and easy to configure Pros Very easy to complete the process and the price is reasonable. Cons Has nothing to do with 800.com, but wish more (800) numbers were available. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing 800.com 800.com offered the exact toll free number that I wanted Review Source Response from 800.com December 24, 2024 Thank you for sharing your experience! We’re so happy to hear that you found the process so easy and got the exact toll-free number you wanted. CH Christopher H. Screenwriter Entertainment Used the software for: Less than 6 months ### "Great service that's easy to use!" December 15, 2024 5.0 Pros It's super easy to secure a toll free number and get it up and running. Cons I wish there was an info only extension option, but there were some simple work arounds. Alternatives considered [eVoice](https://www.capterra.com/p/265423/eVoice/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing 800.com It had the best features for the money and great customer service. Review Source Response from 800.com December 27, 2024 Thank you for your kind words! We’re glad you found it so easy to set up your toll-free number and appreciate our customer service. Your feedback on the extensions is noted and I will keep that in mind for the product team :) Thank you for choosing 800.com! LB Lisa B. Owner Accounting Used the software for: 6-12 months ### "Great Value for Price" December 4, 2024 5.0 It is easy to use. The dashboard shows all of the analytics you want to know regarding the use of your 800 number. It does what I need it too. Pros I wanted a 800 vanity number. 800.com allowed me to get the exact number I wanted. Cons If you don't use all of your minutes, you lose them. There is no rollover or credit for unused minutes. Review Source Response from 800.com December 18, 2024 Thank you for sharing your experience Lisa! We’re glad 800.com helped you secure the vanity number you wanted and that you find the platform easy to use with helpful analytics. Your feedback on minutes is noted and appreciated! I will send this suggestion over to our product team :) SK Shailesh K. Managing Director Health, Wellness and Fitness Used the software for: 6-12 months ### "User Friendly Platform" November 14, 2024 5.0 Thus far, its been a very good experience and user friendly. Pros The ease of the platform and great customer service! Cons To be honest, the platform is user friendly. Review Source Response from 800.com December 2, 2024 Thank you Shailesh! We are happy to hear you are having such a great experience with our platform and service. SJ Steven J. Operations Construction Used the software for: 2+ years ### "Easy to Deploy Vanity Toll-Free Numbers" February 19, 2025 4.0 Subscribe to them for a vanity toll-free number. Pros Easy to find and support a vanity business toll-free number. Cons It is an expensive ongoing service, and not easy to port the number. Review Source Response from 800.com February 28, 2025 Thank you for your positive review and feedback Steven! We are always working to improve our services and would love any additional feedback on the porting process. You can reach out to me anytime at Christina@800.com CM Carl M. CEO Motion Pictures and Film Used the software for: 1-2 years ### "Honest review" November 5, 2024 5.0 I would say it’s a great look for my business, the line is great. If they can fix the call notification it would be perfect. Pros I love the convenience of using 800.com. It Allows me to have a business line for a great price. Cons I don’t always receive my calls or notifications when someone calls. Review Source Response from 800.com December 6, 2024 Thank you for your positive review and feedback Carl! We love that you have found our product to be so convenient. I have included my email so we can look into the notifications issue. SM Sarina M. Office Mgr Security and Investigations Used the software for: 1-2 years ### "Awesome Company" November 18, 2024 5.0 Its been very good and no issues at all. Pros I've had no issues, very easy to work with. Cons I've experienced no cons from this service. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing 800.com Pricing was much more competitive compared to others. Review Source Response from 800.com December 2, 2024 Thank you Sarina! We appreciate you being a customer and are so happy you choose to do business with us. SS Steven S. President Airlines/Aviation Used the software for: 1-2 years ### "Basic service that works " November 14, 2024 5.0 The product works as advertised. It does what I need Pros Its simple and gets the job done. It isnt fancy but it works. Cons Sometimes, the interface is hours behind Review Source Response from 800.com December 2, 2024 Thank you for your positive review and feedback Steven! We are always interested in learning how we can improve the product and would love to hear any suggestions you have. Please reach out to me anytime at Christina@800.com VR Verified Reviewer Managment Consultant Financial Services Used the software for: Less than 6 months ### "800.com helps my new business" November 19, 2024 5.0 Pros It was very easy to start! Moreover, 800.com helps me to build a better reputation. Cons In my opinion, they send me too much e-mails. However, this is worth it. Review Source Response from 800.com November 26, 2024 Thank you for the positive review and feedback! We are so happy we can help you build a better reputation for your business. JB Joaquin B. Owner Master Technician Machinery Used the software for: Less than 6 months ### "Good service if your looking for dedicated business numbers" December 6, 2024 5.0 It was a wonderful experience it made adding added business lines a easy process. Pros The versatility of being able to chose several numbers for your business I E local and 800. The ability to customize greetings and set up after hours and on call messages. Cons I didn't find any cons to the service myself. Review Source Response from 800.com December 16, 2024 Thank you Joaquin! We appreciate the positive review and are so happy you have had such a wonderful experience. LD LeBarron D. Founder Education Management Used the software for: 1-2 years ### "Price/Sign up/Set up all easy peasy lemon squeezy " November 12, 2024 5.0 VERY responsive when I have questions. Also easy to use again. There were some things that were not needed or I didn't have as features and it cluttered up my user experience in the interface but once I got it down I know where to go now. Pros Easy to set up and easy to use. Payment is also affordable. Cons the interface seems outdated and I didn't know that I wouldn't be able to get texts because of my industry before I signed up. I know its not your fault but the possibility wasn't even in my realm of understanding that it could be denied. Review Source Response from 800.com December 3, 2024 Thank you LeBarron! We are happy to hear how easy you have found the platform and appreciate your feedback about the texts and interface. We are always looking at ways to improve our customer experience, so if you have any additional feedback please reach out to me at Christina@800.com. DB Daniel B. Owner Construction Used the software for: 1-2 years ### "Terrible customer service " November 5, 2024 1.0 What a disappointment. I canceled my service last year and I just see they charged my credit card several hundred dollars. I’ll probably never get that money back Pros It was easy to set up in the beginning other than that I’m very disappointed Cons No customer service. I canceled the service last year and I just see that my credit card was charged full price again. Now I am trying to get a hold of customer service again Alternatives considered [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Reason for choosing 800.com Thought it was a good company in the beginning Review Source Response from 800.com December 24, 2024 Hi Daniel! I am so sorry to hear that and would be happy to look into your account, to make sure we can get it straightened out. Please reach out to me at Christina@800.com NJ Nick J. Owner Oil & Energy Used the software for: 1-2 years ### "800.com is Great" December 4, 2024 5.0 Fantastic service with many advanced features and great customer service. Pros Easy to use, intuitive, great customer service, many extra features. Cons Not much to dislike. A more integrated ability to do mass SMS without utilizing another platform in addition could be good. Review Source Response from 800.com December 9, 2024 Thank you Nick! We are happy to hear how easy you have found the platform and appreciate your feedback about the mass SMS. We are always looking at ways to improve our customer experience, so if you have any additional feedback please reach out to me at Christina@800.com. TB Tammy B. Sales Administrative Manager Machinery Used the software for: Less than 6 months ### "Easy and Efficient from Start to Finish!" November 18, 2024 5.0 Overall experience has been very positive. Getting the number, starting service, and managing the account is very simple. Pros The setup process and account management are very simple. I had done a lot of research on 800 services and decided to go with 800.com. I am very glad that we went in this direction. Cons I do not have any negative feedback to give at this time. Review Source Response from 800.com November 28, 2024 Thank you Tammy! We are so happy you have had such a positive experience with us and appreciate you being a customer :) HC Henry C. CCO Financial Services Used the software for: Less than 6 months ### "Good value, easy to use" March 8, 2026 5.0 Pros easy to sign up, reasonable prices and great support. I managed to get up and running within 30 minutes Cons call forwarding to Canada would be a nice addition, and the ability to make international calls using the number would be a good option Review Source Response from 800.com March 12, 2026 Thank you Henry! We are so happy to hear you were able to get setup so quickly. DE David E. President Business Supplies and Equipment Used the software for: Less than 6 months ### "Easy to get going " December 4, 2024 5.0 I enjoyed using the application and configuring the product Pros Easy to use and set up. In just a few minutes I was ready Cons Waiting for text verification and being charged for text campaigns Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing 800.com Easier to install and use and price, and options Review Source Response from 800.com December 9, 2024 Thank you David! We are happy to hear how easy you have found the platform and setup. We appreciate your feedback about the text verification and text campaign charges. We are always looking at ways to improve our customer experience, so if you have any additional feedback please reach out to me at Christina@800.com. aP alicia P. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Wonderful platform" December 3, 2024 5.0 They provide such wonderful and prompt customer service. I would recommend them! Pros I love the way you can transfer all calls to your cell phone without having to purchase a separate phone. It is also very affordable for the quality of service. Cons I can not think of anything at the moment. Review Source Response from 800.com December 9, 2024 Thank you for such a wonderful review Alicia! JD John D. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great starter for any business. " November 19, 2024 5.0 Pros Ease of set up and use. Custom phone number that automatically forwards wherever I need it to. Cons Need a way to send a forwarded call back to 800.com Vm instead of cell VM. Review Source Response from 800.com November 26, 2024 Thank you John! We love that our product has been so easy to use. I believe there is a way to send them back to the 800.com VM. I have sent you a review response with my email, so I can walk you through it :) I am also including this link to help - https://support.800.com/hc/en-us/articles/31967542626061-How-To-Set-Up-Voicemail LF Lawrence F. Welder Construction Used the software for: Less than 6 months ### "Easy to use" May 3, 2025 5.0 Pros Easy to use. Customer service was great! Cons That I didn't find them sooner. I would say marketing themselves better would help more people find them. Review Source Response from 800.com May 13, 2025 Thank you so much Lawrence! We love hearing how easy our product is to use and that the customer service is so helpful. We will work on getting the word out more and thank you for finding and choosing us :) MI Margarita I. Marketing Accounting Used the software for: 1-2 years ### "Marketing/Manager" November 18, 2024 5.0 Pros How easy it is to make changes. It is very practical. Cons I have not had a problem with 800.com, I have not had a problem with the app yet. Review Source Response from 800.com December 2, 2024 Thank you for your positive review Margarita! Talk to a Capterra advisor for free and get results within 15 minutes.