# Page 7 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is 800.com the right Call Tracking solution for you? Explore 335 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (335) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of 800.com ## Showing most helpful reviews Showing 151-175 of 335 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GV George V. President Building Materials Used the software for: 2+ years ### "Excellent Service/Product" November 5, 2024 5.0 Excellent service. Of all the other phone services I researched, this one was the most economical for all the options offered. Pros Great pricing, and works very well. The recorded messages, call forwarding and notifications are very good. Cons It was a little difficult to set up hold and answering messages. Review Source Response from 800.com December 20, 2024 Thank you for your kind feedback George! We’re glad you’re enjoying the pricing, features, and overall service. Your note on setting up the hold and answering messages is appreciated, and we are currently working on some improvements for a smoother experience. Thank you for choosing 800.com and please reach out to me with any feedback :) BG Brittanie G. Specialist Veterinary Used the software for: 1-2 years ### "Amazing Company " December 4, 2024 5.0 I have been using this service for 2 years and I absolutely love them. Pros I have been using this company for 2 years now. I absolutely love them. I love how detailed the information is about the incoming calls to my business line. Cons I absolutely love 800.com I highly recommend this service! Review Source Response from 800.com December 9, 2024 Thank you Brittanie! We appreciate you sharing your awesome experience with us and the recommendation! IH Ihab H. CEO Hospital & Health Care Used the software for: 2+ years ### "Great Business Choice for using an 800 number" December 4, 2024 5.0 Very satisfied using 800.com, it's easy to use and is able to provide my customers with an 800 number, and love being able to route the calls to a specific department Pros I've trusted 800.com for years, and it’s been a fantastic experience. The platform is incredibly easy to navigate, and I love how simple it is to set up and manage toll-free numbers. It saves me so much time and effort, and their customer service is always there when I need help. I’d absolutely recommend 800.com to anyone looking for an efficient and reliable solution! Cons There is really nothing to dislike about 800.com, it's extremely easy to use. Review Source Response from 800.com December 18, 2024 Thank you for trusting 800.com over the years Ihab! We’re thrilled that you find our platform easy to use and time-saving. It’s great to hear that call routing has been helpful for your business. Your recommendation means the world to us! MD Matt D. Podcast Producer Media Production Used the software for: 1-2 years ### "800.com is a Must!" February 4, 2025 5.0 I would recommend 800.com to anyone who would like to see their business grow. Pros 800.com is streamlined and super easy to use. Cons I haven't come across any negative aspects of 800.com. It got a little pricey over time and they dropped the price for me. Review Source Response from 800.com February 28, 2025 Thank you so much for sharing your positive review and experience with us Matt! We love that 800.com has been a streamlined solution to grow your business :). We would love to feature your company and learn more about how you use 800.com. Please reach out to me at Christina@800.com AS Amitai S. Owner Consumer Services Used the software for: 2+ years ### "Disappointed with support" November 11, 2024 3.0 When we needed to transfer a number, it took over 30 days and support was unresponsive with no phone option. It generally took over 2 days to get an email response. At one point we even lost the number temporarily because support would not provide the appropriate codes Pros The ease of setup was nice. It was pretty smooth. Finding the right phone number could have been done with a better interface though. Cons The cost is high for the level of service provide. Support is impossible to deal with. As an IT professional with over 20 years managing support operations, this is really unacceptable. Review Source Response from 800.com December 18, 2024 Hi Amitai! Thank you for your feedback and we are happy to hear the setup was easy. After looking into your account and the support communication, I see that you requested a number be ported, which we completed within 72 hours and then there was an issue after the number was ported away from us. Unfortunately, there is not much we can do when we no longer control the number. We hope this issue was able to be resolved. PS Phillip S. SVP Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Big time for Brand Growth! " March 12, 2025 5.0 We enjoyed using 800.com to connect with our remote customers and expand our brands. Pros We used 800.com to reach our non-geographical customers. It allowed us to contact those partners on their terms! Cons We have had no issues with 800.com It was easy to use and efficient. Review Source Response from 800.com March 13, 2025 We are so excited to hear how 800.com has impacted your brand growth! This is one of the main reasons we do what we do here. Thank you for being a customer and we look forward to working with you for years to come :) We would love to feature your company and review, if you are open to it? Reach out to me directly at Christina@800.com AN Anna N. Founder Consumer Goods Used the software for: Less than 6 months ### "Happy customer" May 5, 2026 4.0 Positive! I would say that I honestly haven't used it enough to share specific painpoints, but overall it's easy to set up and intuitive. Pros Super easy to set up! The dashboard is easily accessible and relatively intuitive, though it feels a bit outdated. Cons It's been difficult to set up SMS given compliance issues and I wish there was more account management / hands-on help. Review Source LG Lucas G. Owner Marketing and Advertising Used the software for: 6-12 months ### "800.com the best options at the lowest prices " March 19, 2025 4.0 Very good. Very affordable and worth the money! Pros ease of use and options to choose from for number we wanted Cons sometimes the app wouldnt notify me of calls coming in. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing 800.com Cheaper then grasshopper was if I remember correctly. Review Source Response from 800.com March 26, 2025 Thank you for sharing your positive experience and feedback Lucas! We are so happy that 800.com provided the solution you needed for your business. If the app is still not notifying you of every call please reach out to me at Christina@800.com so I can look into it. Thanks again for choosing us! NP Nicholas P. Attorney Legal Services Used the software for: 6-12 months ### "You are treated like family." December 3, 2024 5.0 Very impressed with the ease and level of care. Pros I was really impressed with the level of care and detail. They really make you feel that you are not just a number but a member of the family. Cons Nothing to complain about. They meet all levels Review Source Response from 800.com December 18, 2024 Thank you for your heartfelt feedback Nicholas! We’re so glad you feel cared for and valued as part of our 800.com family. Your satisfaction means everything to us, and we’re here whenever you need us! AS ALEX S. OWNER Financial Services Used the software for: 6-12 months ### "GREAT EXPERIENCE WITH 800.COM" December 3, 2024 5.0 WE HAVE A LOT OF OPTIONS FOR MOBILE SERVICE AND LINE CONNECTION AND I THINK 800.COM IS DOING THINGS THE RIGHT WAY. TAKIN THEIR TIME TO FOLLOW UP ON THE IMPORTANT THINGS. I DONT KNOW HOW BIG THEY ARE BUT THEY OPERATE LIKE A CLOSE-KNIT TEAM. Pros EASE OF USE. CUSTOMER SERVICE. PORTING IN A NUMBER WAS EASY. Cons NOTHING AT THIS TIME HONESTLY THEYVE BEEN GREAT Review Source Response from 800.com December 10, 2024 Thank you so much Alex! We are so happy to hear about your awesome experience with us. We appreciate you! wW william W. Managing Partner Retail Used the software for: 6-12 months ### "fantastic experience" November 18, 2024 4.0 I recently started using 800.com, and it has been a fantastic experience! Setting up a toll-free number was quick and seamless, and the platform’s user-friendly interface made it easy to manage my account and customize call routing. I love the professional image it provides for my business, and the voicemail-to-email feature is a game-changer for staying organized. The pricing is competitive, and the customer support team is incredibly responsive and helpful. Whether you’re a small business or a growing company, 800.com is a reliable solution for toll-free communication. Highly recommended! Pros easy setup and great customer service and support Cons There is no issues that I have encountered so far. Review Source Response from 800.com December 2, 2024 Thank you for sharing your positive experience William! We appreciate your recommendation and are happy to have you as a customer. MN Mark N. Managing director Marketing and Advertising Used the software for: 1-2 years ### "Turn it on and forget about it" November 5, 2024 5.0 Fabulous, reasonable price. Basically a commodity Pros I use them. They work. I never have to think about it Cons Nothing. They do their job. Hard to have a con Review Source Response from 800.com December 20, 2024 Thank you for your positive review Mark! We’re thrilled to hear 800.com works so seamlessly for you and provides a great value. Your satisfaction and trust mean a lot to us, and we’re proud to support your business! CP Cecilia P. CEO Insurance Used the software for: Less than 6 months ### "Great company " March 14, 2025 5.0 Overall my experience has been great. I’m happy to be with a company like them for my business phone. Pros Swift responses with any issue that arises. Cons I don’t have any cons for 800.com at this time. Review Source Response from 800.com March 26, 2025 Thank you so much Cecilia! We appreciate your business and are so happy to provide your business phone solutions :) TR Todd R. Home Inspector Owner Building Materials Used the software for: 1-2 years ### "Good, but ..." November 5, 2024 4.0 Overall = good. Minimum of 40 characters? I feel like I'm back in college. Pros I like having an 833# Recording conversations Cons Calls STOP mid conversation Other incoming calls interrupt rather than going to voicemail. Review Source Response from 800.com December 24, 2024 Thank you for your feedback Todd! We’re glad you value the call recording feature and I am happy to let you know that we raised the text character limit :) Regarding the calls stopping, please reach out to me at Christina@800.com so I can understand it a bit more and see if it is something that can be adjusted. LM Lauren M. Sr. Director of Marketing Child Day Care Services Used the software for: 2+ years ### "Great system and easy to use! " November 5, 2024 5.0 We have been using this system for over 2+ years and really like it! Pros I like the dashboard and the easy of use of the system. I makes it very easy to listen to the call and take action Cons Nothing, we like it and don't have have any cons Review Source Response from 800.com December 19, 2024 Thank you for your kind words Lauren! We’re thrilled to hear you’ve enjoyed using our system for over two years and find the dashboard and features so helpful. Your satisfaction means so much to us! RG Robert G. Event Manager Media Production Used the software for: 6-12 months ### "800.com for small new business" March 22, 2025 5.0 Pros I used 800.com for my business and it really surprised me how effortless the setup went. It took me mere minutes to get my phone service up and running. I had only a brief period of time where I used the service, it was basically a super handy makeshift solution until my businesses' telecoms were fully functioning. Cons During the time I used the services from 800.com there was nothing that brought up any problems for me. Review Source Response from 800.com March 26, 2025 Thank you for sharing your positive review and feedback Robert! We appreciate you choosing us when you needed a quick and reliable solution. KH Kenneth H. IT Manager Insurance Used the software for: 1-2 years ### "800.com and Me" November 5, 2024 4.0 Customer support is good. The platform is good. overall this is a good product. Pros Ease of use. Ease of buying new toll free numbers. Cons Having to configure each phone number with custom hours. When you have more than 1 number this task becomes quite tedious Review Source Response from 800.com December 24, 2024 Thank you for your positive review and feedback Kenneth! We’re glad you find the platform and customer support helpful. We appreciate the note on configuring multiple numbers and I will talk with the product team to explore ways to make it more efficient. I'm happy to hear any additional feedback at Christina@800.com. Thank you! CQ Chris Q. CEO Telecommunications Used the software for: 1-2 years ### "PERFECT VANITY NUMBER" December 5, 2024 5.0 It has been nothing but spectacular and I would suggest to all my friends and family, and I do Pros I absolutely love my vanity number that matches my domain Cons i cant think of anything bad to say about 800.com tbh Review Source Response from 800.com December 16, 2024 Than you Chris! We are so happy you found your perfect number and we appreciate your recommendation. HC Henry C. CCO Financial Services Used the software for: Less than 6 months ### "Good value, easy to use" March 8, 2026 5.0 Pros easy to sign up, reasonable prices and great support. I managed to get up and running within 30 minutes Cons call forwarding to Canada would be a nice addition, and the ability to make international calls using the number would be a good option Review Source Response from 800.com March 12, 2026 Thank you Henry! We are so happy to hear you were able to get setup so quickly. JR Joni R. vp Financial Services Used the software for: 1-2 years ### "Ross Wealth Advisors" November 5, 2024 3.0 Wish someone will call me back about the above Pros The phone app is great and easy. Cons We have to use EZTexting for most of our texts because we can only use so few characters with 800 text. It didn't used to be that way. When I called to inquire I was told someone was working to fix it Can you let me know if there is a work around? \[sensitive content hidden\]. Considering cancelling 800 text and just using EZtexting Alternatives considered [NordVPN](https://www.capterra.com/p/166743/NordVPN/) Reason for choosing 800.com was the first one we found. Review Source Response from 800.com December 6, 2024 Thank you for sharing your experience Joni! We are happy to hear that you have found the app so easy. We can certainly help with the texting limit. Please reach out to me at Christina@800.com and I can connect you with the right person. LA Luke A. Michigan Region Six Healthcare Coalition Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "800.com for Emergency Operations Center" November 12, 2024 5.0 Great. Customer service has been great. Product does exactly what we need. We send calls to people from all over the state for an EOC. Pros Ease of set up. Customer support has been great. Cons Nothing so far. All our questions have been answered and the system has been working without flaws. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Price, quality, customer support, ease of use Review Source Response from 800.com December 6, 2024 Thank you Luke! We are so happy to hear how great the customer service and setup have been. ML Matt L. Owner Building Materials Used the software for: 1-2 years ### "My Review of 800.com" November 14, 2024 5.0 It's not a bad experience, for the price point it is really a good program Pros Functionality, ability to have multiple options for the customer Cons Inability to denote a source from when the call is forwarded, ie: Sales, Parts, Service etc.. Review Source Response from 800.com December 3, 2024 Thank you for your positive review and feedback Matt! We are always interested in learning how we can improve the product and would love to hear any suggestions you have. Please reach out to me anytime at Christina@800.com PL Pierre L. Notary Real Estate Used the software for: Less than 6 months ### "Notify LLC" November 18, 2024 4.0 It's ok regarding calling via the business line and receiving business calls, a professional look. As for the text feature, I am not happy. Pros It's good; I can direct my business phone number to my line. I can also see analytics regarding call time and set up voice messages specifically for a purpose. Cons The text feature works but does not appear as a text message on my line. I would have to go into the 800.com app to see text messages. Also, when I attempt to send a text message via my 800.com number, I am unable to do this because the business number I have is not recognized. In other words, I can receive text messages, but I cannot send them. Review Source Response from 800.com December 18, 2024 Thank you for your positive review and feedback Pierre! We’re glad you find value in the call features and analytics for a professional look. We appreciate your input on the text feature and are currently working on some changes around that. Your satisfaction is important to us and if you can please reach out to me at Christina@800.com, I can connect you with support to make sure you can start texting out :) CJ Clarence J. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Very good company to work with" December 3, 2024 5.0 Our experience is great! Very good company to work with. We enjoy the services we receive from this company. Very good customer service. Pros Very good company to work with. We enjoy the services we receive from this company. Very good customer service. Cons Nothing. Very good company to work with. We enjoy the services we receive from this company. Very good customer service. Review Source Response from 800.com December 18, 2024 Thank you for your wonderful feedback Clarence! We’re thrilled to hear you’ve had such a positive experience with our services and customer support. RS Rulee S. Director of HR Machinery Used the software for: 6-12 months ### "Director of HR" November 18, 2024 5.0 It has worked well for us so far. I have nothing negative to say. Pros It allows a private centralized number for all of my employees at all locations to call in any concerns or suggestions without anyone knowing. Cons nothing to complain about at this time. There is no need to think up something Review Source Response from 800.com December 2, 2024 Thank you Rulee! We are happy to hear that our product is working so well for your company. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.