# Page 8 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is 800.com the right Call Tracking solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of 800.com ## Showing most helpful reviews Showing 176-200 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA Betty A. CEO Financial Services Used the software for: 6-12 months ### "800.com is incredibly user-friendly, offering seamless navigation and efficient " December 3, 2024 5.0 800.com continues to impress with its intuitive interface, reliable service, and exceptional features. Pros 800.com is incredibly user-friendly, offering seamless navigation and efficient features that make managing communication effortless and highly convenient. Cons 800.com is generally user-friendly, but the inability to utilize the text feature is a significant drawback that limits its overall functionality. Review Source Response from 800.com December 24, 2024 Thank you for your positive review and feedback Betty! We’re thrilled you find 800.com intuitive and reliable. I would like to learn more about your texting experience to see how we can get that working for you. Please reach out to me at Christina@800.com MS Marisa S. Corporate trainer Education Management Used the software for: 1-2 years ### "Trusting our business with 800.com" November 5, 2024 5.0 Overall we have been using it for I believe 9 or 10 years now and we have no plans of switching. Pros We are alerted when a voice mail comes in with an attachment. It also keeps a record of previous calls that came in. Cons The setting up of our messages and the options a caller could choose was a little difficult. We figured it out but could have been more simple Review Source Response from 800.com December 19, 2024 Thank you for trusting us with your business for nearly a decade Marisa! We’re glad you value the voicemail alerts and call records. Your feedback on the messaging setup process is appreciated, and we have made a few recent adjustments, that hopefully make it a bit easier. We’re honored to support your business! Please reach out to me anytime with feedback or suggestions. Christina@800.com BK Belinda K. Chief Operations Officer Law Practice Used the software for: 1-2 years ### "Easy to use, set it & forget it!" November 19, 2024 5.0 Our experience with 800.com has been very positive. We can trust the 800 numbers to work and transfer properly without worrying about downtime or technical issues. Additionally, it was easy to purchase the numbers we wanted to use & the interface is user friendly. Highly recommend! Pros Very easy to use, clear instructions. It's a set it and forget it type of thing because it works really well. Cons Sometimes forget that we have it because we aren't checking it that often! Review Source Response from 800.com November 26, 2024 Thank you Belinda! We are so happy to hear what a positive experience you have had with us and love having you as a customer :) AJ April J. Manager Food & Beverages Used the software for: 6-12 months ### "My honest opinion about 800.com" November 6, 2024 4.0 Overall, I’m happy with 800.com. Although, I wish there was a guide where we could access all of the features that come with the monthly plans. Pros I like that I could chose the number for my business. I also liked that I was able to choose a number with words. Cons I don’t know all of the tools that 800.com provides. I just learned about facing and I just learned about text marketing. I didn’t know it was available until I just happened to find it. Review Source Response from 800.com December 6, 2024 Thank you for your positive review and feedback April :) We are currently building out a Get Started Guide and I think adding a features breakdown for each plan is a great idea to add! If you have any other suggestions, please reach out to me at Christina@800.com JS Julian S. CEO Internet Used the software for: Less than 6 months ### "Would recommend web interface" November 15, 2024 5.0 My experience with 800.com has been positive overall. Setting up the service was straightforward, and the platform is user-friendly. The toll-free number service worked seamlessly for my needs, and features like call forwarding and voicemail were especially helpful. However, I did notice that some advanced features, like auto-attendants or detailed analytics, are missing, which could enhance the platform. Overall, 800.com is a solid choice for businesses looking for reliable toll-free number solutions. Pros Fast and easy setup, works without lot of maintanance. Cons App is a little glitchy. Prefer desktop version. Review Source Response from 800.com November 26, 2024 Thank you Julian! We appreciate the positive review and feedback. We are always looking for ways to enhance our product and I will be sending this over to our product team. Thank you for being a customer! JB Jamin B. manager Banking Used the software for: Less than 6 months ### "Fast and simple to use" March 18, 2025 5.0 Im so satisfied with the services with 800.com Pros Fast and simple to use.I have searched about 10 similar services and chose 800.com Cons Nothing. everything was good. and happy with the service Review Source Response from 800.com March 26, 2025 Thank you so much for choosing us Jamin! We are happy we can provide the service you need for your business. KK Keyondre K. Ceo Music Used the software for: I used a free trial ### "3Time Records Approved " November 10, 2024 5.0 Great company will recommend to anyone starting a business Pros Every call came in directly to me without a glitch Cons Nothing everything was amazingly great perfect Review Source Response from 800.com December 6, 2024 Thank you Keyondre! We appreciate your positive review. SV Stephen V. CMO Real Estate Used the software for: 6-12 months ### "Would use again!" December 3, 2024 5.0 Overall a great experience - would use again Pros Easy to work with and figure out how to get a vanity phone number! Cons I had to utilize support but I wouldn't say I disliked working with them. Switched from [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) They didn't have the vanity number I needed. Review Source Response from 800.com December 9, 2024 Thank you Stephen! We are so happy you found your perfect number with us and are having such a great experience. JT Joseph T. Agent Broker Insurance Used the software for: 6-12 months ### "Easy peasy!" November 12, 2024 5.0 A very good, easy-to-understand company with good prices. Pros Easy to set up and get rolling with my new number! Good customer service, too! Cons I was unable to get my old 800# reactivated, even though no one is using it. Review Source Response from 800.com December 3, 2024 Thank you Joseph! We appreciate your positive review. VR Verified Reviewer CEO Financial Services Used the software for: 1-2 years ### "It's a fine service. It's what you'd expect. " November 14, 2024 5.0 It's what you'd expect. Pros The services at 800.com are easy and convenient. Cons Nothing bad. It's cool. Review Source Response from 800.com December 2, 2024 Thank you for your positive review! We are happy you find our services easy and convenient. RE Robin E. CEO Accounting Used the software for: Less than 6 months ### "Reliable partner" December 5, 2024 5.0 Pros Reliability and working service like it should be Cons Pricing is a little too high, could be better. Review Source Response from 800.com December 16, 2024 Thank you for your positive review and feedback Robin! We are always interested in learning how we can improve the product and would love to hear any suggestions you have around the pricing model. Please reach out to me anytime at Christina@800.com KH Kaelin H. Tarotist, Astrologer, Life Coach Consumer Services Used the software for: Less than 6 months ### "Best Vanity Number Service" November 5, 2024 5.0 I love my vanity number. It is really a great professional addition to my business. The customer support is top notch. Pros I love the customer service support and number availability options. Cons I feel the monthly price could be a bit lower. Review Source Response from 800.com December 12, 2024 Thank you so much Kaelin! We appreciate your positive review and feedback about the pricing. We are always looking for ways to offer accessible pricing options to small businesses. Reach out to me anytime with additional feedback at Christina@800.com LR LLOYD R. Ceo Consumer Services Used the software for: Less than 6 months ### "Good so far" December 10, 2024 5.0 Pros At 800.com we were able to get our desired number. Cons At this moment i dont have any cons with using 800.com Review Source Response from 800.com December 18, 2024 Thank you Lloyd! We appreciate your positive review. TR Tahara R. Owner Retail Used the software for: Less than 6 months ### "800.com review" November 7, 2024 5.0 My experience has been great thus far. I have no issues. Pros Easy to set up and use! Works like a charm. Cons I have no complaints, works fine for me. Review Source Response from 800.com December 6, 2024 Thank you Tahara! BO Brigid O. Producer Music Used the software for: Less than 6 months ### "Easy to Use" November 5, 2024 5.0 Pros The instructions for setup are very detailed. Cons I haven't experienced anything negative with 800.com or the company's employees. Review Source Response from 800.com December 6, 2024 Thank you for your positive review Brigid! DJ Direoce J. Manager Real Estate Used the software for: 6-12 months ### "Streamlining Your Online Experience" April 21, 2024 5.0 Efficient and user-friendly. I like the liberty and cohesiveness that comes with the service. Pros The fact that it is efficient and user-friendly. Cons The costs associated with plans. I use the service about once a week, and the plan I have is more than my cell phone's. Review Source Response from 800.com April 26, 2024 Thanks for the review AM Adriana M. Office Managr Construction Used the software for: 1-2 years ### "Review" April 4, 2023 3.0 Works but could be better Pros Overall the features are great and priced very affordable - Cons Overall the features are great and priced very affordable - the inbox should be split by numbers or users. We shouldnt have just one inbox for all users. Extensions would be greatNot receiving calls only notifications and thats with desk app and phone app open and active Reason for choosing 800.com We will slowly transition from 800.com to Google voice Review Source Response from 800.com October 11, 2023 As we continue to improve, your feedback is very important to us! Thank you for taking the time to leave us a review. KW Kendra W. Public Adjuster Alternative Dispute Resolution Used the software for: Less than 6 months ### "Great for Small Business" November 9, 2023 5.0 Pros Customized 800 number. Routing calls. call recording. text messages. it's an elite phone system. Cons There are no notifications when a call was routed multiple times and not answered. it could be there, an I have not found it. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing 800.com call routing from one 800 number which made it easy to provide calls to temporary workers without supplying phones Review Source Response from 800.com December 24, 2024 Thank you for your positive review and feedback Kendra! We’re thrilled you find our system so valuable for call routing and recording. Your note on call notifications is appreciated, and we’ll look into improving visibility. Thank you for choosing 800.com to support your business! CT Calvin T. CEO Import and Export Used the software for: 2+ years ### "Voice quality and good features" April 3, 2024 5.0 Pros Very easy to use, and most like the features Cons Setup - I have set the number of phone rings and then switched to messages, but the system does not meet my desired needs. Review Source Response from 800.com April 15, 2024 Thank you for the great review! DD Dan D. Owner Hospitality Used the software for: 2+ years ### "Great but App Improvements Desparately Needed" March 23, 2023 4.0 Easy set up and use. Have not had any need to interact with the 800.com team. Pros Overall okay and affordable but can use some improvements. Cons As a small business owner on the go the App is critical. Unfortunately the functionality is limited and the app is very glitch.Works great on desktop but lacks the ability to answer calls on desktop. It would be great to see a call coming in and being able to answer. Review Source Response from 800.com June 21, 2023 Thank you for taking the time to leave us a review! TN Tiffany N. CEO Retail Used the software for: 1-2 years ### "We would not be able to function without 800.com!" November 14, 2023 5.0 Pros We now have the ability to assist each and every customer! This service has improved our overall customer service experience! Cons There's nothing we dislike about 800.com. Review Source Response from 800.com December 24, 2024 Thank you for your amazing feedback Tiffany! We’re delighted to hear that 800.com has enhanced your customer service experience and helped you assist every customer. MW Michael W. President Chemicals Used the software for: 2+ years ### "Long Time User of 800.com" March 28, 2023 4.0 We have used 800.com for over 7 seven years. They are a better company today than when they started. I will continue to use them over the others out there. Pros The ease in which 800.com has integrated into our business has been as if we did it ourselves. Simple hassle free set up. Cons Understanding the online system lingo can be difficult at times. Reason for choosing 800.com At the time we chose 800.com to be our toll-free was do to cost. We have looked at other companies in the past and still continue to use 800.com for their rates and ease of use. Review Source Response from 800.com October 10, 2023 Thank you for taking the time to leave us a review! NS Nazareth S. Chief Operations Officer Legal Services Used the software for: 1-2 years ### "800.com solved our immediate problem quickly" March 28, 2023 4.0 Pros What we liked the most about 800.com was how simple it was to set up, how helpful the customer service team was, and how easy everything was to understand in regards to solving our problem when we needed to purchase a new 1-888 number that suited our small business. Cons When we were looking for a 1-888 number on 800.com, we searched for a number that included the word CONSUL and were given a list of options. What we didn't like is that we didn't look too closely and those options did include part of the word, but not the full word. This was more on us than on 800.com, but we feel that the way that those options were displayed made us feel like it was easier to get something than we originally thought. Review Source Response from 800.com October 10, 2023 Thank you for taking the time to leave us a review! FA Frank A. Executive Director Technology & Operations Financial Services Used the software for: 2+ years ### "800.com Routes our USA Help Desk Calls" March 24, 2023 5.0 Simple to setup for routing calls from the 1800 phone number provided by 800.com to our actual Help Desk endpoint, simple pricing plan, no pricing surprises each month. Pros Simple to setup for routing calls from the 1800 phone number provided by 800.com to our actual Help Desk endpoint. Cons There isn't anything in this category for us. Review Source Response from 800.com June 21, 2023 Thank you for a fantastic review! VH Vernon H. GM Construction Used the software for: 2+ years ### "Good stuff " March 23, 2023 5.0 They’ve been great to me. Very transparent on pro wing and services. You don’t have to jump through hoops or pay high prices for an amazing service. Pros I like the ease to set up an 1800 number is. Cons Nothing I like everything about the company Review Source Response from 800.com June 21, 2023 Thank you for such a fantastic review! Talk to a Capterra advisor for free and get results within 15 minutes.