# Page 9 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is 800.com the right Call Tracking solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of 800.com ## Showing most helpful reviews Showing 201-225 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Gilbert S. Owner Legal Services Used the software for: 2+ years ### "Great company " March 23, 2023 5.0 Pros The ease of use of the software is the best thing I like about the service. Cons The cons is the app. sometimes the app does not function as should. Review Source Response from 800.com June 21, 2023 Thank you for taking the time to leave us a fantastic review! BN Brett N. Commercial Sales Manager Consumer Services Used the software for: 6-12 months ### "Fantastic, affordable VOIP system" March 24, 2023 5.0 Pros Super easy to setup, manage and track calls. Compared to other solutions in our area, 800.com comes in at the best price. Cons I wish there was a little more customization with relation to voicemail and having the extensions enabled. Review Source Response from 800.com June 21, 2023 Thank you for a fantastic review! MH Maureen H. President Construction Used the software for: 2+ years ### "Awesome 800 Phone & Fax Service / Software" September 10, 2020 5.0 800.com has always been extremely responsive to any question I have ever had and when it is our fault such as an expired credit card on file and my payment is declined, they do not shut off my business 800 number and fax. They contact me and we fix the issue together. I really appreciate that! Pros The software is easy to set up and implement. Once I set it up I haven't had to mess around with it again in years. My team just uses it and it works well. Cons Occasionally they upgrade the software and it looks different and we have to get use to a new look and feel. Reason for choosing 800.com I chose 800.com because of their responsiveness and their low price.... when we were a start up, cost was a concern. Now that we are established, the fact that we never have an issue with our service is the reason why I stay with 800.com Review Source Response from 800.com June 17, 2022 Thank you for your review! GC Gregory C. President Consumer Services Used the software for: Less than 6 months ### "Be Careful." March 24, 2023 3.0 Not very good. Pros Pretty average and unpleasantly revelatory. Cons Some guy claiming to be a manager calls me when I'm enroute to the airport. He says I had an old account from 2 years ago and 800.COM CHARGED MY CURRENT CARD ON A NEW ACCOUNT for this supposed debt from TWO YEARS AGO plus my current charge on MY NEW ACCOUNT! I explained to him that the old account was for a DIFFERENT COMPANY I was trying to start with some people who didn't pan out! So we canceled a NON CONTRACT and I went on to start my own business. And I come back to 800.com because I didn't like how it ended last AND THE THANKS I GET: He LIES and says he's going to REFUND my money and NEVER DOES!!! Different business and different account, 800.com charged me for current charges and went back in their data base and did an ILLEGAL TRANSACTION WITHOUT MY PERMISSION ON A TWO YEAR OLD ACCOUNT with an attitude at that! That's all you need to know about these people. Beware. Reason for choosing 800.com Trying to be loyal. Huge mistake! Review Source PF Petra F. Director Legal Services Used the software for: 2+ years ### "Perfect Phone Solution" March 23, 2023 5.0 Fabulous Pros Having multiple offices, we needed a phone system to support all of them. 800.com is the perfect solution for us. Cons Not applicable as we like all features.. Review Source Response from 800.com June 21, 2023 Thank you for such a fantastic review! JP Joseph P. Electrical contractor Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Professionalism" April 4, 2023 5.0 We have only had this number for under a year but can say we love seeing it on our vehicles and business Pros We liked how we could create and choose our own number Cons That we could not pick our number to its full potential Review Source Response from 800.com October 11, 2023 Thank you for taking the time to leave us such a fantastic review! TL TAMI L. CONTROLLER Facilities Services Used the software for: Less than 6 months ### "EXCELLENT COMPANY" April 12, 2024 5.0 EXCELLENT. EVERYTHING IS TO OUR STANDARDS Pros THE EASE OF USE. THE ABILITY TO CUSTOMISE OUR NUMBER TO FIT OUR BUSINESS NAME Cons NOTHING SO FAR. EVERYTHING IS TO OUR STANDARDS Reason for choosing 800.com SIMPLICITY, SMOOTH TRANSITIONS AND EASE OF ONLINE ACCOUNT Review Source Response from 800.com April 15, 2024 Thank you very much for the kind review! We appreciate your custom. :) ES Elisabeth S. Head of IT Pharmaceuticals Used the software for: 1-2 years ### "Great product" March 31, 2023 5.0 Very positive. Easy to set up and the customer service was good when I need setup help. Pros Yes, integration and set up was very easy Cons Nothing. It works like we need it to. No issues. Review Source Response from 800.com October 11, 2023 Thank you for taking the time to leave us such a fantastic review! DT Dr T. CEO Alternative Medicine Used the software for: 6-12 months ### "Insane" December 1, 2022 1.0 Pros NOTHING about their services was likeable Cons Our company was interested in a vanity number that they had. We were informed that it couldn't be ported out but only leased and a subscription was needed in order to lease it. The subscription is quoted at $260 & the lease $970. This includes no services. It's absolutely absurd. Review Source Response from 800.com December 6, 2022 Thanks for taking the time to leave a review for our service. We have attempted to reach you but were unsuccessful. The parameters of having access to the number on your account have not changed. The pricing you mentioned includes the service. The lease-only option of this particular number was explained. We did offer additional options that would not have carried an additional cost at the inception of the account. AR Alexandra R. Office Supervisor Law Practice Used the software for: 2+ years ### "Look No Further" March 28, 2023 5.0 We had to obtain an 800 number for judges and clients and the experience we have had with 800.com has been outstanding with no interruptions. We were even able to obtain the toll-free number we wanted. Pros When we were integrating the 800.com line I was shocked at how simple and smooth the process went. Cons So far we are very pleased with 800.com's website and telephone service. Reason for choosing 800.com Besides a great price, 800.com was Highly recommended. Review Source Response from 800.com October 10, 2023 Thank you for a 5 star review! JS Jason S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Perfect 800 number " March 31, 2023 5.0 It’s been a positive spirit dance overall I just hope that in the future it doesn’t get too expensive with the renewal Pros This is a great system, and easily works amongst our home office. All of our lines are transferred to this number. It’s easy to communicate with an answer is very professionally. Cons The renewal price each year goes up tremendously. I feel we should have more options on pricing and longer-term commitments. Review Source Response from 800.com October 11, 2023 Thank you for a 5 star review! RA Richard A. Owner/Managing Partner Financial Services Used the software for: 2+ years ### "Does what I need" March 31, 2023 4.0 Forwards to my business number, because customers prefer a “toll free” number for credibility Pros Provides a professional appearance to customers Cons Originally didn’t have an app which I couldn’t dial out on, but now that there’s an app available, that problem was solved. Reason for choosing 800.com Needed an “800” number Review Source Response from 800.com October 11, 2023 Thank you for taking the time to leave ys a review! TP Thomas P. President Marketing and Advertising Used the software for: 2+ years ### "Very satisfief" April 4, 2023 5.0 Pros Easy to use and easy to transfer the messages to the correct sakes rep Cons For what we need it fits perfectly and the vm is always very clear Review Source Response from 800.com October 11, 2023 Thank you for a 5 star review! VR Verified Reviewer CEO Architecture & Planning Used the software for: Less than 6 months ### "800.com service " November 9, 2023 4.0 Fairly good. I am going to hold into this number as it is going to help customers recognize and value my business. Pros Customer support and the large pool of numbers you can choose from Cons Textimg and connecting two numbers at the same time Review Source Response from 800.com December 24, 2024 Thank you for your feedback! We’re glad you value our customer support and number selection. Your input on texting and connectivity is appreciated, and we’ll strive to improve. We’re happy to support your business’s growth and recognition! RM Richard M. Owner Construction Used the software for: 1-2 years ### "Easy 800 number" March 23, 2023 5.0 Pros Can pick numbers that are easy for customers to remember using letters Cons No cons it has been a streakers process Review Source Response from 800.com June 21, 2023 Thank you for such a fantastic review! David H. President Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easy to use and set up " November 21, 2023 5.0 Pros It was great setting up and it was very easy to understand. Great customer service my calls come in seamlessly. Cons I have nothing negative to say about this company. It’s been great to me. Review Source Response from 800.com December 24, 2024 Thank you for your kind words David! We’re thrilled to hear about your seamless experience with setup and customer service. GD George D. Chief Marketing Officer Insurance Used the software for: 2+ years ### "Easy and Great service to use" September 15, 2020 5.0 They have excellent customer service. Any time we've had an issue due to our internal phone system routing that they've been able to get in and fix the issue quickly. Not only do they fix it but they also test the fix to ensure it's working properly. Pros In our search for an 800 number that we could have at the ready it turns out 800.com was a clear choice. It was extremely easy to search a number, set up and then implement for our office. Cons We haven't found any pitfalls with this system at all for what we utilize it for. Review Source Response from 800.com June 17, 2022 Thank you for your review! ST Sue T. CTO and CFO Telecommunications Used the software for: 2+ years ### "800.com has been a great addition for our company" April 4, 2023 5.0 Access to us as we travel Pros We are located in different states - it gives one number for the clients to call to reach any of us. Cons Hard to identify INCOMING calls as being from 800.com - so sometimes we miss calls Reason for choosing 800.com n/a Review Source Response from 800.com October 11, 2023 Thank you for taking the time to leave us a review! PJ Patrick J. claim manager Food & Beverages Used the software for: 2+ years ### "Ease and Functionality" October 13, 2020 5.0 We have made connectivity to people that work out of their homes much more seamless. It also allows us to keep the same reporting contact number regardless if we've changed a vendor. Plus the ability to route calls depending upon need is a big benefit too. Pros I love the 800.com's ease and funtionality. I have saved our company hundreds of dollars over traditional 800 numbers. Cons I find the login screen a bit clunky, especially when trying to access my monthly invoice which goes on my expense account Review Source Response from 800.com June 17, 2022 Thank you for your review! RH Robert H. President Chemicals Used the software for: 2+ years ### "Great Service Fairly Priced" March 28, 2023 5.0 Our experience with 800.com has been uneventful, meaning we never have issues of any kind. Pros 800.com provides feature needed by small businesses at a fair price. The features are well thought out and function well. Cons I like it as it is. Our experience has been very pleasant and we have not encountered any issues. Reason for choosing 800.com We selected 800.com as our first and only choice. Review Source Response from 800.com October 10, 2023 Thank you for a fantastic review! SM S.A M. Energy Consultant Consumer Services Used the software for: 2+ years ### "Simple" November 19, 2020 5.0 Comfortable Pros Received 2 toll free numbers including fax operational in 5 min. Cons No Phone App for the cell phone. Would love to have a phone app to receive fax and incoming phone calls Reason for choosing 800.com Simple and fast. Switched from [eFax](https://www.capterra.com/p/174254/eFax/) Complicated & expensive Review Source Response from 800.com June 17, 2022 Thank you for your review! HC Henry C. Marketing Director Wholesale Used the software for: 2+ years ### "Friendly and Helpful Customer Service!" October 29, 2024 4.0 I've been using 800.com for my company toll-free for more than 4 years. 800.com has very friendly and helpful customer service 24/7. That's why I recommend 800.com for the business who needs toll-free numbers. Pros Easy way to manage the toll-free numbers in one platform Cons It's been very difficult to find the new numbers I like. Review Source TH Tom H. CEO Cosmetics Used the software for: 1-2 years ### "Great system for managing multiple TFNs" August 28, 2022 5.0 Pros I've been using 800.com for a couple years now for routing calls to different brands and businesses/startups that I've either founded or am helping fund/get off the ground. etc I also find this app useful to setup numbers for things like domain name registrant info and the texting feature is something i recently implemented that is great to work with Cons i can't think of anything unless i were to get really picky LOL you all are doing a great job Review Source JC Julie C. Corp communications Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great company. " March 31, 2023 5.0 Great! Pros Ease of use. Have been with them for many years Cons I like it all. No complaints. No plans to change. Review Source Response from 800.com October 11, 2023 Thank you for your fantastic 5 star review! RB Rich B. Pres Alternative Medicine Used the software for: 2+ years ### "Easy & Works" March 28, 2023 5.0 I have barely needed any support in my years with them. When I did they were very helpful Pros 800.com allows me an 800# that's portable, routable and one less thing to worry about Cons My needs are simple. Have not found any cons yet, but I will look more Review Source Response from 800.com October 11, 2023 Thank you for taking the time to leave us a review! Talk to a Capterra advisor for free and get results within 15 minutes.