--- title: "Q Waits Business Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Q Waits Business Software - reviews, pricing plans, popular comparisons to other Visitor Management products and more." source_url: "https://www.capterra.com/p/208265/Q-Waits-business/" page_type: "product" language: "en" --- # Q Waits Business Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Q Waits Business ## What is Q Waits Business? Allow customers to get in line from home, their vehicle, or work. Works with web, SMS and app, they are told via Text (SMS) or App, their wait times and when to arrive in the lobby for your service. This helps keeping your waiting rooms clear and customers happy while reducing wait times. FACTS: 95% less lineups and wait times, 80% customer walk away reduction, No costly hardware required. Works on any Android/iOS phone/tablet. Free plan has all essential features of virtual queuing. ## What is Q Waits Business used for? [Waitlist](https://www.capterra.com/waitlist-software/)[Visitor Management](https://www.capterra.com/visitor-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$36.99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Q Waits Business?[Manage this product listing](https://www.g2.com/products/q-waits-business/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Q Waits Business 5.0 (2) VS. [4.8 (93)](https://www.capterra.com/p/160462/Qminder/reviews/) Starting Price CA$36.99 Per User, Per Month Starting Price $869 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.9 (90) Value For Money 5.0 (2) Value For Money 4.7 (86) Customer Service 5.0 (2) Customer Service 4.7 (86) ## Q Waits Business alternatives [4.5 (48)](https://www.capterra.com/p/179358/Visitly/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (119)](https://www.capterra.com/p/162584/Sign-In-App/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (66)](https://www.capterra.com/p/177074/TablesReady/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Archie](https://www.capterra.com/p/241184/Archie/) [4.8 (90)](https://www.capterra.com/p/241184/Archie/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241184/Archie/) ## FAQs about Q Waits Business Overview ### What company size and specific industries is Q Waits Business built for? Q Waits Business is designed for businesses of any size that serve walk-in customers, especially service providers that manage in-person queues. It fits retail, healthcare, salons, repair shops, and other customer-facing businesses that want to let visitors check in remotely and wait away from crowded areas. Features and Usability ### What are the key features of Q Waits Business? Q Waits Business offers queue management for restaurants, public waitlists, and prioritization, plus self check-in/check-out and visitor tracking. It includes alerts/notifications, waiting time tracking, and waitlist status tracking, along with a customer database, analytics, reporting & statistics, and hardware support for managing queues and wait times. Getting Started and Support ### What customer support options does Q Waits Business offer? Q Waits Business provides Email/Help Desk and Phone Support. No reviewer feedback about support experience is available, so no user sentiment can be described. The listed channels indicate direct contact options for assistance, but there is no catalog evidence about response times, helpfulness, or common support issues. ## Features AI summary Based on 1,336 Visitor Management reviews Capterra reviewers highlight these as the features that matter most when choosing Visitor Management software: - **Mobile Access** (**43%** of reviewers rated this feature as critical) - **Self Check-In/Check-Out** (**44%**) - **Access Controls/Permissions** (**40%**) Q Waits Business includes **Self Check-In/Check-Out**, which covers one of the top capabilities buyers look for in Visitor Management software. However, it does not include **Mobile Access** or **Access Controls/Permissions**. Instead, the product offers **Visitor Tracking** (**44%**), **Reporting & Statistics** (**32%**), and **Alerts/Notifications** (**31%**), which still address important operational needs. These features help businesses monitor visitor activity, stay informed about arrivals or issues, and review traffic data over time, providing teams with better visibility into front-desk operations and day-to-day visitor flow. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. For Restaurants Serves restaurants Hardware Works with hardware, such as iPads, for an interactive representation of the platform that is easy to use by visitors. Prioritization Arrange tasks based on the level of priority or urgency Q Waits Business 13 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - For Restaurants: Serves restaurants - Hardware: Works with hardware, such as iPads, for an interactive representation of the platform that is easy to use by visitors. - Prioritization: Arrange tasks based on the level of priority or urgency - Public Waitlist: Ability that lets customers add themselves to a publicly available waitlist - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Visitor Tracking: Track visitors and purpose of visits - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time --- Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic CA$36.99 Per User,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GS Gary S. General Manager Retail ### "Great tool to handle walk-in customers and manage our sales staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2021 It was easy to set-up and there is very little learning curve. They are adding new features and expand on the existing. Their customer support is great and a pleasure to work with. Pros The setup was easy and intuitive, the company was very helpful with any questions and were quick to respond when we had some initial problems. It allows for some easy customisations and it looks very professional for our business. We haven't used much of the analytics yet, but it should help us to understand more of the traffic flow and to schedule our sales staff. Cons No issues that we have found and we do like the total package. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Adam B. Owner Education Management ### "Fantastic Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2020 As an early learning center, we need to limit the number of people entering our buildings during the pandemic. This creates a significant problem during our busy times of dropping off and picking up of the children. Our initial solution was to have people line up outside the building. This was not only bad for inclement weather, but created a safety issue. This software resolved all of these issues. Our families love how easy and convenient it is. Our staff loves the organization it provides. Implementation was simple. Q Waits provided a training session for our staff and within two days we were up and running the software without a single issue. I couldn't have imagined a queuing software could be so simple to use and affordable as this is. Thanks Q Waits!!! Pros This product was very easy to implement into our organization from both the business side and customer side. It required little to no investment. The interface is very intuitive and it is very reliable. Cons I cannot think of any cons to this software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.