--- title: "Contact Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Contact Cloud Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/208353/Contact-Cloud/" page_type: "product" language: "en" --- # Contact Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Contact Cloud ## What is Contact Cloud? Contact Cloud is an all-in-one virtual business phone system for any business, and offers local/toll free phone numbers in 85 countries. Unlimited users on every plan, pay-as-you-go options and low per minute rates make Contact Cloud the clear choice. You get 6 apps in one platform: Virtual phone system (desktop and mobile app), text marketing platform, live chat, eFax, call tracking (to track calls from ads) and lead capture automation + fully customizable workflows. ## What is Contact Cloud used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Softphone](https://www.capterra.com/softphone-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Contact Cloud?[Manage this product listing](https://www.g2.com/products/contact-cloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Contact Cloud 5.0 (5) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price Contact vendor Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.1 (503) Value For Money 5.0 (5) Value For Money 4.2 (429) Customer Service 5.0 (5) Customer Service 4.0 (397) ## Contact Cloud alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) ## FAQs about Contact Cloud Overview ### What company size and specific industries is Contact Cloud built for? Contact Cloud is designed for businesses and call centers of all sizes, making it suitable for small teams, mid-market organizations, and enterprise operations. It is aimed at companies that want to combine marketing, lead generation, and communication tools in one cost-effective platform. Features and Usability ### What are the key features of Contact Cloud? Contact Cloud offers CRM, contact management, and lead capture for organizing prospects, plus call tracking, call logging, call recording, call routing, and call transcription for phone activity. It also includes 2-way messaging, SMS marketing, drip campaigns, live chat, reporting and analytics, and unified communications. Integrations ### Which third-party tools and platforms does Contact Cloud integrate with? Contact Cloud integrates with 6 third-party tools across advertising, analytics, email, messaging, and CRM: Google Ads, Google Analytics 360, Mailchimp, Slack, Snapchat for Business, and Zoho CRM. ## Features AI summary Based on 3,882 Contact Center reviews Capterra reviewers highlight these as the features buyers value most when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Contact Cloud includes **Mass Texting**, but it does not offer **SMS Messaging** or **Campaign Scheduling**. Instead, it provides **Scheduled Messaging** (**49%**), which covers part of the planning functionality buyers often look for. This can help businesses send messages at the right time while still handling outreach at scale, giving teams a practical way to manage campaigns and reach larger audiences efficiently. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Automated Responses Automatic reply functionality for incoming messages Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Center Integration Integration with third-party call center software Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Contact Cloud 42 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Automated Responses: Automatic reply functionality for incoming messages - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 5.0 (5) ### Starting price Free trial available Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Snapchat for Business](https://www.capterra.com/p/210733/Snapchat/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LO Linus O. Senior Online Marketing Manager Computer Games ### "Contact Cloud is a cheap text message solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2022 Pros Contact Cloud makes it possible to send text messages for marketing purposes for really cheap prices. Cons Contact Cloud's customer sefvice team should be faster in responding the cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Holly L. owner Retail ### "Great value--SIGN UP!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2020 Using this software will be a game-changer for my business. I researched about half a dozen other services and spoke to several representatives. I found that Contact Cloud is super cost-effective, and the customer service I received was outstanding. Very responsive customer service based in the USA; super helpful in getting my business set up to succeed. Pros It is very easy to get customers signed up for text alerts, and it is very easy to create a campaign. The software's features are customizable with as many or as few options as I'd like to implement for my business. Cons There is nothing I haven't liked thus far. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 15, 2020 We are happy to be a part of your business and looking forward to helping you grow! Dr. L. Owner Philanthropy ### "Lay on the Pedal!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2020 Michael and his team have been phenomenal. I didn't spend a cent, but he still treated my time as it was extremely valuable. They were transparent about my needs after I expressed my plans, and they were quick. Very efficient. Forgive the late review. I didn't stand by my word that I would do it when I said I would, but hopefully this makes it in time for someone that needs it. You're missing out if you don't use Contact Cloud. Pros The ability to be customized to the user! Such relativity of ease, and the ability to be integrated in many ways. Whether you are alone or represent more than one. Fantastic transparency. Cons Honestly, I don't have any complaints. Superb. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 7, 2020 Thank you very much 'Lay on the Pedal', we appreciate the kind review and are excited to become a part of your growth! MC Marcelo C. Physician and eCommerce Start-up Owner Internet ### "Bipeth's Contact Cloud: A Game Changer for 21st Century Professionals & Entrepreneurs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2020 Amazing! This is exactly the kind of product/service I had hoped would "one day" help manage my, increasingly expanding and complex , communication work-flow. Bipeth has certainly fulfilled this hope! Pros Facilitates the integration and automation of classic tele-communication message workflows used in business (i.e. email, fax, SMS texts, voice calls, video calls, etc.). Software versatility that can be tailored to your needs and business size. Cons The platform takes some getting used to initially; however, over time, it becomes clear how all the features Contact Cloud offers can really save you a lot of time and energy, and that, is the "game changing" part!! Reasons for choosing Contact Cloud I personally feel \[SENSITIVE CONTENT HIDDEN\] is one of the, if not THE, key ingredient(s) contributing to Contact Cloud's success. The thoughtful and considerate manner with which he introduced me to the platform, during an hour-long Zoom video call, tailored to my particular needs, and just shortly after having signed up, was nothing short of outstanding! I am so grateful!...Thanks again \[SENSITIVE CONTENT HIDDEN\]! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 19, 2020 Marcelo, Thank you for a glowing review. We are glad that you love Contact Cloud as much as we do. As always, if you need any assistance at any point in time, just contact us through our help widgets and we will jump right on it :) We are very happy to have you as our customer! JK Justin K. Entrepreneur Luxury Goods & Jewelry ### "So Worth it! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 My overall experience is a positive one! I really enjoy the software and I will continue to utilize this companies resources for all of my contact needs. The ease of being able to speak to \[SENSITIVE CONTENT HIDDEN\] or another administrator is excellent! Overall very pleased. Pros I love that I am able to build my contacts and organize them into custom lists. To be able to send bulk messages to those contacts is a MUST and I am happy that I can do so very easily. Cons I would LOVE to be able to send emojis in the bulk texts that I send out. Currently, all emojis are sent as "?" 's and it can be frustrating. Emojis play a vital role in today's communication technology and everyone uses them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 19, 2020 Hi Justin, we are so glad that you love Contact Cloud as much as we do. FYI - emoji's are 100% supported. We sent you an email on this already however, our help article on sending text messages reviews how to add them to your messages. We are thankful and proud to have you as our customer! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.