--- title: "RMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RMS Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/208354/RMS-Cloud/" page_type: "product" language: "en" --- # RMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RMS ## What is RMS? RMS is a top-rated hospitality management platform that offers centralized, easy-to-use software for campgrounds, RV parks, and marinas. Some of the key features include an inbuilt channel manager, dynamic pricing, an online booking engine and revenue management capabilities. With over 35 years of experience in hospitality technology, RMS has helped over 6,000 properties across the globe achieve increased revenue and operational efficiencies. ## What is RMS used for? [Reservations](https://www.capterra.com/reservations-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 412 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% Pros & cons Responsive and knowledgeable assistance Intuitive and accessible interface Frequent technical glitches and delays ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.rmscloud.com/&name=RMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RMS 4.4 (412) VS. [4.8 (1,619)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (412) Ease Of Use 4.6 (1,619) Value For Money 4.3 (343) Value For Money 4.6 (1,545) Customer Service 4.5 (402) Customer Service 4.7 (1,587) ## RMS alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (346)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/208354/RMS-Cloud/alternatives/) ## FAQs about RMS Overview ### What problems does RMS solve? RMS solves reservation bottlenecks, scattered guest information, and time-consuming front-desk admin by centralizing bookings, rates, payments, reporting, and guest communications in one customizable system. Hotels, campgrounds, RV parks, and accommodation managers benefit most, especially front-desk staff and property managers who need faster check-ins, clearer availability, and fewer manual follow-ups. Answer based on 298 reviews Overview ### Which roles and teams benefit most from RMS? RMS is most used by hospitality managers, property operators, and business owners who oversee daily reservations, guest check-ins, billing, and site operations. General managers and directors use it to track performance and staffing, while front desk and assistant managers rely on it to streamline guest service and administrative workflows. Answer based on 408 reviews Overview ### What company size and industries is RMS built for? RMS serves small to large-sized campgrounds, National Parks, RV parks, RV resorts, and marinas, with strongest adoption among small businesses at 95% and Hospitality operators at 74%. It also sees use in Leisure, Travel & Tourism at 10% and Recreational Facilities and Services at 6%, with limited midsize and enterprise adoption. Answer based on 412 reviews Features and Usability ### What are the key features of RMS? RMS includes core reservation tools like booking management, reservations management, and online booking, plus channel management with OTA integrations and multi-property support. Reviewers also highlight payment processing, customizable reporting, guest communications, and real-time booking charts as differentiating features for front-desk and accommodation operations. Answer based on 182 reviews Integrations ### Which third-party tools and platforms does RMS integrate with? RMS integrates with MYOB Business for accounting, SiteMinder and iHotelier for channel management and distribution, and catalog-listed platforms including QuickBooks Online, Xero, Stripe, PayPal Enterprise Payments, RateGain, and Criton. These connections cover finance, payments, guest experience, and online booking operations. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on RMS? RMS offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Front-desk staff and daily users often get comfortable quickly, sometimes within days. Admins, rate managers, and less technical users usually need more time for setup, configuration, and advanced features, and support consistency can vary. Answer based on 107 reviews Getting Started and Support ### What customer support options does RMS offer, and how do users rate the experience? RMS offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, patient, knowledgeable, and quick to resolve issues, especially by phone and guided training. Some report outdated help articles, uneven responsiveness, and occasional delays or confusion after product updates. Answer based on 182 reviews Features and Usability ### How well does RMS handle booking management? RMS handles everyday booking management well for many properties, especially teams that need online reservations, payments, confirmations, and OTA connections in one place. Small hospitality businesses often find it easy to teach and manage, though group bookings, cancellations, pop-up-heavy workflows, and some integrations can feel slow or awkward. Answer based on 72 reviews Features and Usability ### How good is RMS for reservation management? RMS works well for core reservation management, giving front desk teams clear calendars, guest details, payment tracking, and automated guest messaging. Hotels, parks, and campgrounds often find daily booking tasks easy to learn, though group reservations, split stays, rate changes, and some channel sync issues can create extra manual work. Answer based on 65 reviews ## Who uses RMS? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable assistance 86% positive reviews out of 154 Most reviewers indicate customer support is prompt, helpful, and provides clear guidance throughout setup and troubleshooting. Coral P. Owner/Manager, 2 - 10 employees. "The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!)." Frequent technical glitches and delays 60% negative reviews out of 73 Some users report bugs and issues cause disruptions, slow updates, and frustrating system crashes during regular operations. Intuitive and accessible interface 86% positive reviews out of 83 Most users report ease of use, with straightforward navigation and multi-device access simplifying daily property management. Highly adaptable property management platform 96% positive reviews out of 26 Reviewers feel customization offers extensive flexibility, letting users tailor features and workflows to unique needs. ## Features AI summary Based on 5,334 Reservations reviews Capterra reviewers point to these as the top priorities when choosing reservations software: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) RMS supports all three features buyers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, manage bookings accurately, and keep availability up to date, allowing teams to reduce manual work and deliver a smoother guest booking experience. Online Booking 4.2 (40) 52.50% of 40 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 3.7 (10) 20.00% of 10 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 3.1 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 3.4 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 4.6 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Rate Management 4.4 (36) 63.89% of 36 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage RMS 141 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catering Management: Manage catering operations/processes - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Class Scheduling: Schedule in-person or online classes - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Extended Stay: Long term accommodation for guests - Facility Management: Manage the maintenance of building facilities - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Campgrounds: The software is designed for campgrounds - For Summer Camps: The software is designed for summer camps - For Vacation Rentals: Designed for vacation rentals - Forms Management: Store, manage and track all forms in a centralized location - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Geographic Maps: Visualize locations on a map - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Historical Reporting: Information, data and reports that are being tracked over time - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marina Management: Manage repair, maintenance, and rental processes for docks, yachts, boats, and/or harbors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Reservations: Make and manage reservations online - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Parent Portal: Portal for parents to see and update childrens' info, track progress & more - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Property: One location - Site Maps: Manage site maps showing plots, availability, utilities etc. - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Storage Management: Store items for a designated period of time - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Website Integration: Seamlessly integrates with 3rd party websites - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.3 (395) 4.3 Based on 395 reviews ## Pricing Value for money 4.3 (343) ### Starting price Free trial not available Value for money 4.3 (343) 4.3 Based on 343 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[ PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/)[ RateGain](https://www.capterra.com/p/142933/RezGain/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (402) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (402) 4.5 Based on 402 reviews ## User reviews Overall rating 4.4 Based on 412 reviews Filter by rating 5(239) 4(127) 3(29) 2(7) 1(10) Mentioned topic Sorted by most recent SK Sunil K. Business Food & Beverages ### "Good software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 I will recommend to my colleagues to run it Pros It is very good soft ware to use and very easy to use Cons Running speed is very smooth while using this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sunny S. General Manager Hospitality ### "Excellent product with even better Customer Support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing! Pros Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously. Cons Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007 Switched from [Performance & Talent](https://www.capterra.com/p/157310/Performance-and-Talent/) Better product by far. The PMS works with Accommodation as well as F & B. Please note that we switched from Choice Advantage, the Choice Hotels proprietary system (even though that was free with our franchise fees). This website, Software Advice, does not show that system as an option in the field above so I have selected a company at random!! Reasons for choosing RMS Familiarity, ease of use and for training new staff, as well as price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Ronyce G. Manager Hospitality ### "Happy Motel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2024 Excellent and great customer support. Always happy to help you Pros The ease of the program is booking chart Cons Don’t know how to use it all but I just call online and they are always happy to help Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lan H. Owner Hospitality ### "Great property and channel management web-based app" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2024 Absolutely stunning app for accommodation providers. Pros Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. \[sensitive content hidden\] is a great \[sensitive content hidden\]. Cons Nothing should be complained about. They are simply free of faults. Reasons for choosing RMS Their support team is the best. They are knowledgeable and fast and efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lokith K. Managing Director Real Estate ### "False Promises & Scammers" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 21, 2024 This software is definitely not for holiday homes and even hotels, as it's full of errors and they only have 5-6 people in there company who are not available most of the times, it's not worth wasting money on there training and software they make you pay 3 months advance as they know there product is faulty and they don't want you to runaway before that, good at planning strategy of how to scam people! BEAWARE! Pros The confidence how they lie about there product, and try to show the value of it however once you pay for the training they will vanish it took me whole 2 months just to set up the software. Cons after the software was set there was issue in the calendar on airbnb, my properties were closed for whole month in high season, and there whole company were busy celebrating there vacations, also they did not refund our training fees AED1700 as they claim to give us training and software full of errors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Grant H. General Manager Leisure, Travel & Tourism ### "Unreliable system prone to crashing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 21, 2023 Overall dreadful experience. The support workers were good to deal with, but the program is just not reliable Pros online booking functionality worked okay. Cons system prone to crashing multiple times during day. Would sometimes take 10 minutes to perform a simple transaction Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Switched programs to begin taking bookings online Reasons for choosing RMS RMS seemed to be a more robust system. Unfortunately it just wasn't reliable. We ended up moving away from RMS after using it for 2 years. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Judy D. Owner Manager Hospitality ### "Unable to login" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 November 23, 2023 Pros When we finally got thru on the phone Tas was more than helpful. On previous occasions we have been made feel like we are stupid. Cons The time taken to find a phone number so we could speak to the help line. Reasons for choosing RMS At the conference where we first viewed RMS, we were promised a lot of things which it simply does not do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Coral P. Owner/Manager Hospitality ### "Love RMS product and staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2023 Pros Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!). Cons Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first. Reasons for choosing RMS We inherited this system when we bought the park and what a godsend it was. I cant imagine switching, not because I think their might be a better option, but because this one has been so good to use for a novice who had never experienced the need to manage bookings etc. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RM Rebal M. Booking manager Real Estate ### "Appreciation for RMS platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 18, 2023 Been using RMS for over 2 years now across 2 companies And i love every thing about it Special thanks to \[sensitive content hidden\] He helped set it up in the new company from scratch Pros Ease of connection to OtA and rate fixing across platforms Cons Mobile version can be worked on it is a little hard to use now Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JK Joanne K. Director Hospitality ### "Exceptional Service on a Sunday Morning" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2023 Tourism Creatures manage approx 20 properties on rms and the customer service has always been outstanding. Pros Sunday morning user profile issues. Submitted service request and received a lovely phone call from \[sensitive content hidden\] who solved my Access Profile Issue so I could continue with my scheduled project with no delays. Cons Bulk deposit and cancellation rule entry Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/208354/RMS-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs RMS](https://www.capterra.com/compare/152433-208354/Hostaway-vs-RMS-Cloud)[Lodgify vs RMS](https://www.capterra.com/compare/131924-208354/Lodgify-vs-RMS-Cloud)[Guesty vs RMS](https://www.capterra.com/compare/159377-208354/Guesty-vs-RMS-Cloud)[Amenitiz vs RMS](https://www.capterra.com/compare/183836-208354/Amenitiz-vs-RMS-Cloud)[ResNexus vs RMS](https://www.capterra.com/compare/129392-208354/Reservation-Nexus-vs-RMS-Cloud)[Cloudbeds vs RMS](https://www.capterra.com/compare/158839-208354/Cloudbeds-vs-RMS-Cloud)[Hotelogix vs RMS](https://www.capterra.com/compare/76374-208354/Hotelogix-vs-RMS-Cloud)[Semper vs RMS](https://www.capterra.com/compare/164816-208354/Hospitality-Software-vs-RMS-Cloud)[Peek Pro vs RMS](https://www.capterra.com/compare/142459-208354/Peek-PRO-Tour-Operator-Software-vs-RMS-Cloud) [rezStream vs RMS](https://www.capterra.com/compare/40773-208354/RezStream-Cloud-PMS-vs-RMS-Cloud)[Little Hotelier vs RMS](https://www.capterra.com/compare/144307-208354/Little-Hotelier-vs-RMS-Cloud)[SiteMinder vs RMS](https://www.capterra.com/compare/123133-208354/SiteMinder-vs-RMS-Cloud)[RentalReady vs RMS](https://www.capterra.com/compare/208354-216583/RMS-Cloud-vs-RentalReady)[eviivo vs RMS](https://www.capterra.com/compare/66294-208354/eviivo-suite-vs-RMS-Cloud)[roommaster vs RMS](https://www.capterra.com/compare/13824-208354/roomMaster-vs-RMS-Cloud)[WebRezPro vs RMS](https://www.capterra.com/compare/113348-208354/WebRezPro-vs-RMS-Cloud)[Sirvoy vs RMS](https://www.capterra.com/compare/103570-208354/Sirvoy-Booking-System-vs-RMS-Cloud)[Guesty Lite vs RMS](https://www.capterra.com/compare/169863-208354/Your-Porter-App-vs-RMS-Cloud)