# Page 2 | RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RMS the right Reservations solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208354/RMS-Cloud/reviews --- RMS 4.4 (412) [View alternatives](https://www.capterra.com/p/208354/RMS-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of RMS ## Showing most helpful reviews Showing 26-50 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Sunil K. Business Food & Beverages Used the software for: Less than 6 months ### "Good software " December 10, 2024 5.0 I will recommend to my colleagues to run it Pros It is very good soft ware to use and very easy to use Cons Running speed is very smooth while using this software Review Source SS Sunny S. General Manager Hospitality Used the software for: 2+ years ### "Excellent product with even better Customer Support." May 16, 2024 5.0 As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing! Pros Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously. Cons Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007 Reason for choosing RMS Familiarity, ease of use and for training new staff, as well as price. Switched from [Performance & Talent](https://www.capterra.com/p/157310/Performance-and-Talent/) Better product by far. The PMS works with Accommodation as well as F & B. Please note that we switched from Choice Advantage, the Choice Hotels proprietary system (even though that was free with our franchise fees). This website, Software Advice, does not show that system as an option in the field above so I have selected a company at random!! Review Source Lokith K. Managing Director Real Estate Used the software for: Less than 6 months ### "False Promises & Scammers" January 21, 2024 1.0 This software is definitely not for holiday homes and even hotels, as it's full of errors and they only have 5-6 people in there company who are not available most of the times, it's not worth wasting money on there training and software they make you pay 3 months advance as they know there product is faulty and they don't want you to runaway before that, good at planning strategy of how to scam people! BEAWARE! Pros The confidence how they lie about there product, and try to show the value of it however once you pay for the training they will vanish it took me whole 2 months just to set up the software. Cons after the software was set there was issue in the calendar on airbnb, my properties were closed for whole month in high season, and there whole company were busy celebrating there vacations, also they did not refund our training fees AED1700 as they claim to give us training and software full of errors. Review Source CP Coral P. Owner/Manager Hospitality Used the software for: 2+ years ### "Love RMS product and staff" October 25, 2023 5.0 Pros Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!). Cons Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first. Reason for choosing RMS We inherited this system when we bought the park and what a godsend it was. I cant imagine switching, not because I think their might be a better option, but because this one has been so good to use for a novice who had never experienced the need to manage bookings etc. Review Source KJ Kerry J. Owner, director Hospitality Used the software for: 1-2 years ### "Gets the job done" May 25, 2022 4.0 Overall fairly easy to get your head around for the basics. Good over view of availability. Pros Almost all the rooms show on one screen and for multiple weeks. It also keeps a record of old bookings that you can access when needed. Cons For a large group booking you cant put packages on multiple rooms at the one time. You have to enter them all individually. Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different. If you go out of the booking and refresh the whole booking system it often corrects it. Also invoices arent arriving in guests companies in boxes. So I have to print off the invoice and send it via our scanner to the guest. Reason for choosing RMS It was already established here Review Source CC Cathleen C. Director Hospitality Used the software for: 2+ years ### "Great Support" September 19, 2023 5.0 Overall RMS is pretty good because I have learned now on how to use it and find it pretty comprehensive. I then train my staff. I don't call support that often. I find that my staff only want to know what is relevant to their jobs and don't want to take advantage of any of the other functions that could be super helpful. But at least one person in the office knows how to trouble shoot most issues. Pros I find that RMS has a lot of capabilities, but we don't necessarily use all of them. The main thing I find challenging is the Tarriff manager. I seem to have a lot of trouble with connecting with different OTAs. It's not perfect, but I don't know if any of them are. The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer. Cons Not enough training- would like options to go to a local workshop or class. Even if there was one in another town, I would really want the option to go there to learn more. There seem to be new features all the time, but no one to show us how they work. Reason for choosing RMS thought it was appropriate for our business Review Source BH Baily H. General Manager Hospitality Used the software for: 1-2 years ### "RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs" March 20, 2019 5.0 Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas. Pros We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own. Cons Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS. Review Source Response from RMS May 22, 2019 Thanks for your positive feedback, Baily! We are thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier. DJ Debbie J. Director Hospitality Used the software for: 2+ years ### "great features, cumbersome to use, set up is a nightmare" March 30, 2021 4.0 As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use. Pros The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful. Cons It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy. Alternatives considered [Seekom](https://www.capterra.com/p/148849/Seekom-iBex/) Reason for choosing RMS We permitted our manager-in-training to make the decision. Never again. Review Source Response from RMS April 11, 2021 Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley BG Baris G. Hotel Manager Hospitality Used the software for: 1-2 years ### "My favourite channel manager is present in RMS Cloud" November 21, 2020 5.0 RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential. Pros As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training. Cons Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[AxisRooms](https://www.capterra.com/p/170914/Hotel-Channel-Manager/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing RMS RMS Cloud was the superior to other alternatives in terms of functions and user experience for especially for our beginner level staff. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) RMS Cloud's multiple channel manager is the most user friendly and easy to implement. Our staff could adopt to work with that easier then STAAH that's why we switched to RMS Cloud. Review Source Response from RMS December 1, 2020 Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks! TD Tylor D. Operation Manager Hospitality Used the software for: 2+ years ### "over view" February 16, 2023 4.0 exciting and frustrating at the same time. When it is running correctly it is great but when it crashes it crashes. Pros All the different features it has to offer Cons Wish the features did not cost so much and there was more training that didn't cost me that is also easy to follow. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reason for choosing RMS More features that best fit our needs Review Source LH Lan H. Owner Hospitality Used the software for: 2+ years ### "Great property and channel management web-based app" February 19, 2024 5.0 Absolutely stunning app for accommodation providers. Pros Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. \[sensitive content hidden\] is a great \[sensitive content hidden\]. Cons Nothing should be complained about. They are simply free of faults. Reason for choosing RMS Their support team is the best. They are knowledgeable and fast and efficient. Review Source Elizabeth H. Executive Assistant Leisure, Travel & Tourism Used the software for: 1-2 years ### "One of the Best Reservation softwares!" May 20, 2021 5.0 This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system. Pros I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation. Cons When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reason for choosing RMS This was easier to navigate and less expensive. Review Source Response from RMS May 27, 2021 Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley KF Kimberly F. Office Supervisor Hospitality Used the software for: 2+ years ### "Once they have you..." August 23, 2022 3.0 Overall it is useful. it does not deliver as promised Pros The features that were promised but never attained. Cons Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/)[Campspot](https://www.capterra.com/p/176517/Campspot/)[BookNow Software](https://www.capterra.com/p/214764/BookNow-Software/) Reason for choosing RMS It promised more but never delivered. We been told for years thing would be upgraded or added but have not been able to with within our requirements. I feel because we are small we do not get the customer service that a larger or multi property campground would get. Review Source MC Merel C. Co-Owner/Manager Hospitality Used the software for: 2+ years ### "Merel's own opinion." February 18, 2022 4.0 Benefits are that there is always someone in RMS that is ready to help with any problem. Pros Easy usage of software. Support is always close at hand although sometimes the phone call waiting period can be quite long however understandable because of the high demand. Cons It is not so much what I dislike about the software it is that I am not a tech savy person and therefore as unable to achieve what is required however the help centre and the support teams are always very helpful. Reason for choosing RMS Recommendation by another person in the same industry. Review Source SJ Sue J. Accounting Manager Hospitality Used the software for: 1-2 years ### "Once you understand the program, easy to use" April 26, 2023 4.0 The most frustrating thing about RMS is the inability to speak to an individual when you encounter a problem. You write a message and often never hear anything back, despite multiple attempts. Pros The interface with Owner Accounting is extremely useful for us. We can use the pre-set reports to account for the rentals on a monthly basis. Cons There are some complicated intricacies in setting up the software. If you do not categorize things properly then the reports issued are not correct. Review Source LD Liz D. General Manager Hospitality Used the software for: 2+ years ### "RMS is very functional." May 19, 2023 4.0 Pros History of customers, fairly intuitive to use and train staff. Cons Integration was tricky but we ironed out the issues over time. Reason for choosing RMS Integration with Choice Hotels Review Source AH ALAN H. OWNER Hospitality Used the software for: 2+ years ### "Support that really works!!!" May 11, 2021 5.0 For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines. Pros Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure. Cons Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes. Review Source Response from RMS May 18, 2021 Hi Alan, thank you so much for sharing this wonderful review! We're so pleased that RMS is boosting your guest interaction capabilities! It's a function that we believe is critical to creating positive guest experiences and turning first-timers into regular returners. Great to see that you're making full use of the features in RMS, including the IBE and triggered correspondence - do let us know if you want more information about any other features that you think you might like to implement and our friendly support team will be happy to help. Thanks again, -Hayley GH Grant H. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Unreliable system prone to crashing" December 21, 2023 1.0 Overall dreadful experience. The support workers were good to deal with, but the program is just not reliable Pros online booking functionality worked okay. Cons system prone to crashing multiple times during day. Would sometimes take 10 minutes to perform a simple transaction Reason for choosing RMS RMS seemed to be a more robust system. Unfortunately it just wasn't reliable. We ended up moving away from RMS after using it for 2 years. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Switched programs to begin taking bookings online Review Source DB Danielle B. Proprietor Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Support almost non existant and you cant really talk to humans and when you do they brush you off" January 4, 2021 3.0 Would not recommend at all. Certainly have only found two staff easy to deal with \[SENSITIVE CONTENT HIDDEN\] being amazing.. The rest not so much. Pros When we first spoke to them they offered / really sold us on the product and it was a bit like following sheep. Its widely used so must be great - but certainly not for all industires. We like that it offers a booking system / management system all in one.... However ... Do your research !! Cons The software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced. Once proficient I'm sure it offers everything you need although becasue they have tried to cover so many industries it very convoluted. The set up takes a LOT of time and a lot of loading and if you are not a hotel I would think very carefully before choosing this product. If you are a holiday home company or a company that has more than a few room / rate options its a long long long tedious set up all of which you are paying for and the only support option is through the system itself and the staff close support queries before they are fixed. It does NOT include any document management system, its included triggered email messages ALL end up in peoples spam folders, it has no option to load or personalize things, it DOES NOT WORK ON PHONE OR IPAD, the app is VERY UNFRIENDLY and stalls constantly. The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose. When you ask for compensation for your loaded work schedule becasue the program that's supposed to make life easier doesn't they are extremely rude and defensive. Review Source Response from RMS January 19, 2021 Hi Danielle, thank you for your review. We take all feedback seriously and acknowledge your points raised. Our onboarding team will continue to work closely with you to resolve your concerns. MO Mel O. Manager Hospitality Used the software for: 2+ years ### "Thank you" September 30, 2020 5.0 I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems Pros I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems. Cons There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) I was unable to run the reports that I required. The support is limited and they do not know enough about their own product. Developement is slow to the point that it is not keeping up the industry needs. Review Source Response from RMS December 1, 2020 Hi Mel, thank you so much for taking the time to share this wonderful review! We're thrilled to hear that RMS is helping your accommodation business thrive and that it meets all your needs. We're a company that is constantly innovating to make life easier for property operators so watch this space for new features and enhancements! We look forward to continuing working with you :) CT Cyndi T. Business Owner Hospitality Used the software for: 2+ years ### "Simple tasks are easy" June 3, 2022 5.0 Great to use day to day for reservations. Pros Day to day is easy to use to enter in reservations details and use for simple tasks Cons Some things are complicated and you have to search through lots of screens to get where you want to be. Have found setting rates is a bit complicated I am not a computer super power so I need simple. Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for. Reason for choosing RMS RMS was at the establishment when we bought it so have continued to use. Training on how to use all the features would be of help to new users or like me not a computer super power. Struggle with some tasks and finding the help on how to use or do. I do like the step by step guides on how to do when I can find them for the task. Review Source RB Ron B. Owner Hospitality Used the software for: 1-2 years ### "Faulty product with crappy support" April 25, 2019 3.0 I have started the selection process for another product because I want proper support. Pros It works, as far as direct bookings and Booking.com bookings are concerned. It synchronises well with Booking.com. we have had no over bookings. Cons RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars. RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country). Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive. Review Source Response from RMS June 11, 2019 Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you. The information provided has been escalated with the entire global support team, especially the UK team. Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team. We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances. Best regards, Peter Ferris Director of Global Sales & Marketing eT elodie T. Office manager Hospitality Used the software for: 2+ years ### "rms" September 29, 2021 5.0 Pros The integration with Swiftpos is ok some issue every now and then, especially when you update RMS and the other software provider is not aware, it makes it difficult then i have to chase both providers to fix the issue. Cons that you have to go back to the reservation to see the entire credit card details to charge your customer when you pay with eftpos. double endling the data has you need to see how much you have to charge (especially if you had cc fees manually) If we could see the entire card instead of the last 4 digits it will be so much better. Review Source Response from RMS November 22, 2021 Hi Elodie, thank you for your review, we're sorry to hear you've been having a few issues. You can add/vote for user suggestions via our online suggestion box which is actively monitored by RMS Product Development. The highest voted suggestions are reviewed for inclusion in future development cycles: http://feedback.rmscloud.com/ RW Ruth W. Office Administration Consumer Services Used the software for: 2+ years ### "Review of Support " June 27, 2020 5.0 Pros I like the new features for the Registration Card & the COVID-19 Tracing. It's also made it easier uploading guest details, photo id etc. Less paper trail. Cons When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers. Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator. Review Source Response from RMS July 29, 2020 Hi Ruth, thanks so much for taking the time to send us your feedback! It's great to hear that you're enjoying the new features and that they are helping you to navigate post-COVID reservations. RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. We have written a detailed rate article that we hope will help you with managing rates - you can view it here: https://helpcentre.rmscloud.com/rate-setup/rates-overview Additionally, you can log a service request and a team member will assist you with your requirements. Thank you again for reviewing the software, every bit of feedback, whether positive or negative, helps us to evolve and refine our functionalities to better serve our clients. Josh R. Operations Manager Hospitality Used the software for: 2+ years ### "WE love RMS and wish we had switched sooner!" August 30, 2019 5.0 Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well. Pros We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great. Cons Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it. Switched from [CampWorks](https://www.capterra.com/p/119431/CampWorks/) Because Campworks looked and operated like a Windows 98 program. It was horrible and was not user-friendly at all. We hated it! The support was bad as well. Review Source Response from RMS September 4, 2019 Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support. Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/)[Motel](https://www.capterra.com/motel-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.