# Page 3 | RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RMS the right Reservations solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208354/RMS-Cloud/reviews --- RMS 4.4 (412) [View alternatives](https://www.capterra.com/p/208354/RMS-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of RMS ## Showing most helpful reviews Showing 51-75 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Marianne M. Owner Hospitality Used the software for: 2+ years ### "Data Storage" April 28, 2023 3.0 I am hoping they will work with us on this Pros We are a small company and they can do owner accounting Cons Recently we were told they would only store 48 months worth of data and we need to keep all of our records Review Source KL Kris L. offuce manager Recreational Facilities and Services Used the software for: 2+ years ### "RMS 9+" August 18, 2018 4.0 My overall experience has been very good. There was extensive training and support when the program was first set up. RMS is one of the easier reservation program that I have worked with. Pros I like that the program is customizable to our campground even though this is a hotel system. The programmers have made it easier to change rates for the units. Tech support has been very good in resolving service requests. Cons The pencil-in tool still needs some work. I'm not able to write any comments on pencil-ins. I never use the convert pencil-in to booking because it doesn't do it correctly. There is a domino effect that is not good with the remaining units on hold that get converted. Also the group bookings are difficult to navigate especially for new employees. Review Source Response from RMS May 24, 2019 Hi Kris, thanks for your positive feedback! We are thrilled RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. We appreciate your suggestions and will definitely share with our development team to see if adding comments on pencil-in reservations can be completed. DH Dennis H. Manager/Consultant Recreational Facilities and Services Used the software for: Less than 6 months ### "Manual" October 4, 2019 4.0 I'm still in the early stages of RMS so I can't give a overall assessment of the system. Pros I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver. Cons My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it. Reason for choosing RMS I'm not sure why the owner of the park wanted to go with RMS. RMS appears to be very Hotel Management friendly, but it has a ways to go with RV park management. Review Source Response from RMS October 21, 2019 Hello Dennis, Thank you for taking the time to review RMS an we appreciate your honest feedback. RMS is quite robust and configurable to meet the needs of all type of individual property set up from small to large. I would agree proper training is definitely ideal to be set for success. RMS University is a fantastic training tool that is offered to all properties. A friendly customer support agent would be happy to discuss this in further detail along with any current struggles to make your operations more seamless. Thank you again for taking the time Dennis! TH Taylor H. Assistant Manager Hospitality Used the software for: 2+ years ### "Governors RV Park & Campground " December 22, 2022 4.0 RMS has been a system I have been able to navigate with little help. When there are problems majority of the time support has been helpful and have been able to resolve the issue. Pros In RMS you are able to select many different detailed fields that need to be filled out for reservations which is very helpful with guest check in and guest check out. RMS to me seems very self explanatory. It is not very difficult to understand the system. Cons The refund process. I feel like it should be a simple setting that can be done by a manger, etc. and not have to go through so many obstacle courses. Review Source BB Byron B. Administrator Defense & Space Used the software for: 1-2 years ### "Catch up with \[sensitive content hidden\] re: facilities booking" May 25, 2023 5.0 Pros SMS two way service and quick response from support Cons Minor bugs but not frequent. Help support fixes immediately Review Source LLL Leah L L. Hotel Manager Hospitality Used the software for: 1-2 years ### "User friendly" October 7, 2022 5.0 Pros Easy to make bookings and checking availabilities. Cons The only thing I dislike about this software is that they cannot sync reservations made from our Best Western Website. Just a pain in manually entering the booking everytime. It should just sync to save us time and also to make sure we have the room available. Review Source JH Jan H. Director Hospitality Used the software for: 2+ years ### "Great product with some glitches" August 29, 2019 4.0 RMS gives us the ability to handle our campground and our customers smoothly Pros I love the ease of use and the flexibility. Cons Software has gone down at our busiest times with little to no communication about what happened. Very hard to get through to customer service techs. Most techs have a hard time understanding the issues. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reason for choosing RMS Ease of use and growing company. Review Source Response from RMS August 30, 2019 Hello Jan, We are pleased to hear you and the team at The Great Divide find RMS the easy to use with flexibility to suite your needs. I appreciate how every minute of waiting seems eternal. RMS prides itself on system uptime and currently we are running at over 99% uptime. Please visit the system status page for more information and there you may sign up for system alerts. Please feel free to reach to Customer Support over the phone or through service request as it is our goal to provide accurate solutions in the most timely manner. GF Guy F. Motel Manager Hospitality Used the software for: 2+ years ### "Becoming a Disappointment" December 17, 2022 3.0 The support people are wonderful and very knowledgeable about the system. My issues with the software are the upgrades that change 'it's our way or no way' rather than an option, ie the guest screen had options that we found very useful when taking a booking are now behind an icon Pros When I first started using this software I was new to the industry and knew no other system. It was easy to learn and the help made learning everyday functions easy. Cons Now having used the software for for 18mths there are what I would expect basic functions to run a motel that are just not there/can't be done. Review Source SH Sue H. Owner Hospitality Used the software for: 2+ years ### "Great service" June 10, 2020 5.0 Record keeping, financial recording, managing the cabins and cleaning rosters, RMS covers everything. Pros We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving. Cons At times it can be slow but given the size of our database this is normal. Reason for choosing RMS We were recommended RMS about 12 years ago and have stuck by them ever since. Other products have come onto the market but do not compare to the service RMS provides. RMS is a great supporter of the Victorian Caravan Park industry, they are continually improving and developing new software and versions for users. Review Source Response from RMS July 30, 2020 Hi Sue! Thank you so much for this wonderful review, we're thrilled to see that RMS is helping your park reach its full potential. We're continually adapting our software with enhanced features and functionalities to make life easier for property managers. It's great to hear that you've had a good experience so far and we hope that will continue for another 12 years (and beyond)! wM william M. owner Recreational Facilities and Services Used the software for: 2+ years ### "customer service " April 26, 2023 2.0 Pros The customer support is the best, it is the one reason I have not switched to another provider. Cons slow system Review Source ALL Ana Lucia L. Managing director Hospitality Used the software for: 2+ years ### "RMS is the perfecto tool for big, mid and small properties!!!!!" March 17, 2022 5.0 Pros That its on the cloud, compatible with limitless plug-ins, the user friendliness for many aspects to it. Cons It took me a while to get used to a different interface from previous CRM´s Review Source KB Katie B. Manager Hospitality Used the software for: 2+ years ### "RMS Review" January 4, 2023 5.0 At times when you have problems its hard to get them fixed Pros Easy to train others to use it. Very easy to use. Cons Sometimes the training part where you ask questions is hard to find what you are looking for. Review Source LG Lesa G. manager Hospitality Used the software for: 2+ years ### "RMS Service" April 6, 2021 4.0 Generally the experience is good. Updates need to be relearned and as long as the help tutorials are updated as well, I can maneuver the site. Pros What I like the most about this software is the Charts or reservation search option to find a guest reservation. Cons What I like the least about this software is the group reservation from online. If the reservation was made online for one or more sites, they do not show up as under the guests history. Review Source Response from RMS April 14, 2021 Hi Lesa, thank you for sharing your review, we appreciate the feedback. We're so glad that you love the charts in the RMS system and the reservation search. We're continually updating and enhancing the product so I have passed your comments onto our product development team who will take them on board. We are continuing to update our video tutorials and help centre articles as new updates are released - if there is anything you'd like to see more of, please add it to our suggestion box and we will look into it: https://feedback.rmscloud.com/ Thanks again! -Hayley LP Leo P. Owner Hospitality Used the software for: 2+ years ### "Usefullness" September 7, 2023 5.0 Quite good Pros Overall great product to use in basic form . Cons Difficult at times to remember?work out where certain operations/detail is to make changes. Review Source PJ Paula J. Manager Hospitality Used the software for: 2+ years ### "Manager" May 14, 2021 5.0 RMS cloud is accessible from different devises, I can access from home or when I am away from work. This makes it an invaluable tool for our motel. Pros I find this software very easy to use and to train new employees Cons I find at times that there are things I would like changed but this is not easy. Example is for Debtors Report, have the option of arrival or departure. So guests account can be calculated from the departure date (useful when you have long stayers) some of our guests are here 9 weeks by the time they check out the account is in 90 days. Review Source Response from RMS May 27, 2021 Hi Paula, thank you for taking the time to leave us a review, we really appreciate your feedback. We're so happy to hear that you find RMS easy to use and train your new staff on, and that being able to access it from anywhere suits your business. Thank you for your feedback on Debtors Reports - if you'd like to drop it into our suggestion box, the product development team will look into it (https://feedback.rmscloud.com/). Thanks again! CM Carole M. Marketing Officer Leisure, Travel & Tourism Used the software for: 2+ years ### "RMS experience" May 6, 2020 4.0 Very good. Pros RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied. Cons Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??) Review Source Response from RMS August 20, 2020 Hi Carole, thank you so much for leaving a positive review, we're pleased to hear that the software is a hit with your cabin and tourist park. We are looking at making enhancements to our EDM module which will include image editing capabilities and other exciting features that will help with creating professional and eye-catching campaigns. You can also segment guests using our report writer, an advanced tool that allows you to segment guest data on a range of criteria, including length of stay, time of stay, with/without children, birthday, number of visits, company, etc. Hopefully this will help you to omit certain guests from emails. More information can be found in our help centre articles. KP Kulia P. Rooms control Hospitality Used the software for: 2+ years ### "Used for guest" January 10, 2020 5.0 Overall it’s good, we don’t use it anymore but it’s easy to work with Pros It was a little hard to use this software at first but after that it was good. We used it for our front desk to check people in and out Cons There was no notes section or alert section to put important things about the guest so others could read about it Review Source Response from RMS January 13, 2020 Hi Kulia - Thank you for taking time out to leave a review for us. RMS does have many features and like any software it takes some time to get used to however we try to make this process easy with our online help centre https://helpcentre.rmscloud.com/ and with our phone support. Feel free to use above resources in future. Also Thank you once again for valuable feedback re notes and alert section - We do have a notes alert system in the software that can trigger an important message to any department upon check in or at other intervals. Please see more details in the following link https://helpcentre.rmscloud.com/reservations/reservation-message-alerts JD Judy D. Owner Manager Hospitality Used the software for: 2+ years ### "Unable to login" November 23, 2023 3.0 Pros When we finally got thru on the phone Tas was more than helpful. On previous occasions we have been made feel like we are stupid. Cons The time taken to find a phone number so we could speak to the help line. Reason for choosing RMS At the conference where we first viewed RMS, we were promised a lot of things which it simply does not do. Review Source BO Barry O. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Makes managaing a caravan park so imple" October 22, 2021 5.0 Pros It intergrates with our other systems and provides great reporting and simple input of data Cons No we find that we never have a problem doing what we need to. Great support Review Source Response from RMS November 22, 2021 Hi Barry, thank you so much for your review! We're really glad that you've had such a great experience with our platform! SM Stephen M. Manager Hospitality Used the software for: 2+ years ### "About as good as you’ll get" October 26, 2022 5.0 Pros Easy to navigate and use on a daily basis Cons Rate setup and new rate code management Alternatives considered [GuestPoint](https://www.capterra.com/p/115621/GuestPoint/) Review Source KC Karen C. Manager Hospitality Used the software for: 2+ years ### "Support -" June 15, 2022 4.0 Pros That all initial facets of making a booking are on the one screen until you need to take payment and send emails or print which makes it easy to use and teach. Support is second to none, especially \[SENSITIVE CONTENT\] who understands not only the system but its purpose. Cons I'm not keen when the owner wants to change to another programs simply for cost purposes Review Source LH Leanne H. Manager Hospitality Used the software for: 2+ years ### "Makes Life Easier " July 14, 2020 5.0 RMS just makes life easier, the product, the service and the support...one neat package. Pros The user friendly simplicity and the multiple business functionalities Cons Nothing to dislike, when starting and implementing setup, everything can seem some what overwhelming however the support people take the stress from this ordeal..they walk with you..holding your hand as they train you while doing initial setting up. As you become confident in using this software you will be thankful you made the decision to go with RMS Review Source Response from RMS July 28, 2020 Hi Leanne, thank you so much for leaving such a glowing review! We're thrilled that the software is making life easier for you and your business and we're excited to have you on board. We'll be sure to pass on your compliments to our support team. Please continue to reach out to them if you have any questions! JC Jeanette C. Manager Hospitality Used the software for: 2+ years ### "Daily user" September 20, 2021 5.0 Pros It is easy to use and the support is great Cons There are some glitches that are annoying Review Source Response from RMS November 12, 2021 Hi Jeanette, thank you for your review. Our support team would be happy to guide you through any issues you may face and our help centre has quite a few articles you may find useful as well! https://helpcentre.rmscloud.com BF Bob F. IT Director Hospitality Used the software for: 1-2 years ### "Heres what I can say....." July 2, 2021 4.0 So far its been very good. Any issues that affect all their users get taken care of very quickly. I can only remember a handful of outages in the last 2 years. Their support is actually very helpful and get issues resolved. For me as an IT admin ....RMS support is far better than most of my other vendors support team. Pros Intuitive, seems to be feature rich and well thought out. Cons I dont really use the product.....I am an administrator. Reason for choosing RMS Features, Price point, being able to add or remove things (ala carte) and for the Resort staff....they liked that the interface made sense and looked like it was designed by people that knew a thing or 2 about hospitality. Review Source Response from RMS July 6, 2021 Hi Bob, thank you for this great feedback! So pleased to hear that your staff are enjoying using RMS - we hope it is helping you to streamline your resort's operations. Your comments are very much appreciated - thanks again -Hayley MM Martine M. Manager Hospitality Used the software for: 2+ years ### "RMS Hospitality Cloud\_Review" March 21, 2019 4.0 Overall it has been one of the easiest program to use. Pros Easy to in and out of accounts. The Customer service is great. Cons Having to go through Google Chrome to log on. Before we had an icon and through that Icon we went to the the software, now we press on the Icon and the it goes through Google Chrome and it is annoying. I keep on closing the software by error because when I open a search page not related to RMS and then close it, I keep on closing the RMS page as well, It was better when it was a stand alone button. Also there seems to be a problem with emailing tax invoices to customers, sometimes it goes blank. There are also to many steps to go through now to print a tax invoice. Customers seems to get a bit edgy to wait for more that a few seconds. Review Source Similar Products Featured