# Page 4 | RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RMS the right Reservations solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208354/RMS-Cloud/reviews --- RMS 4.4 (412) [View alternatives](https://www.capterra.com/p/208354/RMS-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of RMS ## Showing most helpful reviews Showing 76-100 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GH Greg H. Operations Manager Hospitality Used the software for: 2+ years ### "RMS Cloud Use" July 21, 2021 5.0 Overall for such a complex booking system it is excellent. Pros Intergrates quite well with our existing business. Pos terminals for charge back etc. Cons I think the the front page menu is a little awkward to use Reason for choosing RMS We were already using so continued Review Source Response from RMS July 23, 2021 Hi Greg, thanks for sharing your thoughts and feedback. We're pleased to hear that RMS is integrating well with your business. If you'd like some help navigating the front menu, our support team would be happy to talk you through it. They are available 24/7, so please feel free to reach out at your convenience. Thank you -Hayley AL Allan L. Manager Hospitality Used the software for: 1-2 years ### "Hospitality Reservation Software" October 11, 2021 2.0 There are many better suited software programs on the market 'Horses for courses' - I could not recommend this product for small hospitality venues Pros The product has many useful attributes........................................................ Cons You have no overall control-the system is supreme and slow It is too big and unwieldly- it is not suited to a smaller (20-50) room operation It should have modules that are built on depending on the business requirements YOU WANT A MINI MINOR AND YOU GET A ROAD TRAIN Review Source Response from RMS November 22, 2021 Hi Allan, Thank you for your review. The RMS platform is robust, but you can get in touch with our help centre 24/7 for any issues. You can also add/vote for user suggestions via our online suggestion box which is actively monitored by RMS Product Development. The highest voted suggestions are reviewed for inclusion in future development cycles: http://feedback.rmscloud.com/ RG Ronyce G. Manager Hospitality Used the software for: 2+ years ### "Happy Motel" March 5, 2024 5.0 Excellent and great customer support. Always happy to help you Pros The ease of the program is booking chart Cons Don’t know how to use it all but I just call online and they are always happy to help Review Source CR Carla R. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Potential but not flawless" October 1, 2019 4.0 Again, I see potential and I haven't given up, but a work in progress. Expect to spend a great deal of time working through issues, at least on the front end. Pros Has the promise of being a great system with automation of repetitive system tasks. This was the big draw for us. Cons So far I have spent hours trouble shooting with their tech support why the system is not working as it's suppose to. I have not given up yet, but currently working through a couple of essential functions that they must get correct or we'll have to find another system. Review Source Response from RMS October 9, 2019 Hello Carla,Thank you for your honest feedback and we appreciate you taking the time to share. RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. RMS continues to endeavor to provide cutting edge technology and offering a vast array of interfaces and integrations to help properties maximize potential. We were happy to work together with you to get one of the newest accounting interfaces perfected. Thank you for being the best part of RMS and look forward to growing your business together! MM Maggie M. Revenue Manager Hospitality Used the software for: 2+ years ### "RMS the PMS" December 15, 2021 5.0 Pros We have multiple properties in RMS and it is very easy to switch and look at each property. There are plenty of features and reports available and I thought they're easy to understand. Cons OTA integration is quite slow. We were unable to transfer data from the previous PMS we used into RMS so it took a lot of time for us to enter everything into the new system. Review Source CF Chris F. Director Hospitality Used the software for: 2+ years ### "Good job RMS" May 22, 2020 5.0 very good. Pros This is easy to use. Great help from help desk from people who I can understand. Cons Our venue is not big enough for me to use all the features on a daily basis. I wish I was more proficient at what it offers. Review Source Response from RMS July 30, 2020 Hi Chris! Thanks so much for sharing your positive review, we're thrilled to hear that things are going well and that you've had a great experience with our support team - we always aim to provide an efficient and friendly service. RMS is quite robust and configurable to meet the needs of all types of individual property setup from small to large, so we understand that not all the functionalities will be essential to your business. There are plenty of features we do offer though that would be ideal for running your venue - please reach out to our support team and they will be more than happy to train you up on those features that are best suited to you and your hotel. MW Michelle W. General Manager Hospitality Used the software for: 2+ years ### "RMS Hospitality Cloud Review" August 9, 2019 3.0 Pros We liked all the reports you had to offer Cons Not user friendly. It is not as forgiving software if there are mistakes. Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) We was looking for a better tech. support Review Source Response from RMS August 26, 2019 Hello Michelle, RMS has a full suite of reports for many needs, if you can't find the one you are looking for the Report Writer is a powerful tool to custom create reports. The new ability to revert a reservation should be a big help for reservation boo boo's Any accounting mistakes, RMS is obligated to be in compliance, and must follow the strict accounting rules & regulations, as they are not forgiving indeed. Thank you for being the best part of RMS for such a long time, we appreciate you! KH Karlene H. Leasing Recreational Facilities and Services Used the software for: 1-2 years ### "Support" March 8, 2021 3.0 Support has been great! \[SENSITIVE CONTENT HIDDEN\] has always taken extra time with sharing his knowledge and getting information to us! Pros \[SENSITIVE CONTENT HIDDEN\] has been a great asset to me learning the system. I have requested training but do not get responses from looking into scheduling time with a personal session. If we could please have someone contact us, our \[SENSITIVE CONTENT HIDDEN\] would like for us to receive training from RMS. Cons Doesn't seem to be addressing our needs for a campground/RV Review Source Response from RMS March 15, 2021 Hi Karlene, thank you for leaving us a review. Our 24/7 support team are always happy to help clients get to know the system and deal with any queries. I have forwarded your request to the team and someone will be in touch to organise training. Our robust PMS system is designed for campgrounds and can be tailored to suit your individual park. We'd love to show you how it can address your needs and this is something the team will chat to you about when they make contact. Do let us know if there is anything else we can help with! - Hayley BJY Billi Jo Y. Community Manager Computer Software Used the software for: 2+ years ### "Software approved " August 24, 2019 4.0 My experience is continuing, I work with it every day and find it user friendly. Pros I have been working with RMS for 5 years the system is user friendly and you can program your rms the way you want it that works for your business. The tech support is great you have personal on hand for any issues or questions needed. Cons The only least like comment I have to share is at time the system software runs slow. Reason for choosing RMS No reply Review Source Response from RMS August 26, 2019 Hello Billi Jo, Thanks for taking some time out to write such good reviews!. We at RMS are committed to help clients like you in every possible way. If you ever experience unusual slowing we would be happy to help troubleshoot in conjunction with your Internet Service Provider. We all appreciate lightening fast! Thank you for being the best part of RMS SR Sharon R. Director Hospitality Used the software for: 2+ years ### "Excellent system" October 16, 2022 5.0 excellent Pros system works and easy. Has all functions required and improvements ongoing. Cons nothing to dislike thanks very much. I am happy with this system Reason for choosing RMS no Review Source RS Robert S. co-owner/ manager Hospitality Used the software for: 2+ years ### "Great product" May 24, 2021 5.0 great product Pros easy to use, ability to charge non room items to room, switch on and off and adjust ota rates on day by day basis Cons mobile version is awful support for new products (staff clock in / off) has taken far far too long to be implemented almost impossible to have dialogue with HQ in Melbourne - all goes via UK Review Source Response from RMS June 15, 2021 Hi Robert, thank you for taking the time to share your thoughts, we appreciate the feedback. We're really happy to hear that you find the product easy to use and that the features are assisting with the daily running of your hotel. If you have any questions or issues, please don't hesitate to log a service request or call our support team. The UK support team sits within our global support team and there is communication across countries so your queries/feedback will be passed on to the relevant members :) Thanks -Hayley LB Leica B. Manager Hospitality Used the software for: 2+ years ### "RMS Software is an Essential Management Tool for the Accommodation & Tourism Industry " March 19, 2019 5.0 RMS offers a very high standard of easy to use software and most importantly an excellent support team that are always by your side. The best part of operating in the hospitality cloud is having piece of mind knowing that all data is safe & secure with RMS, & no software back ups are required RMS takes care of it all freeing up value time for Management to get on with running their operation in the busy accommodation & tourism industry. Thank you to all of the RMS Team, proud to partner with a Great Australian product from the Land Down Under. Pros RMS Software is excellent for the accommodation industry the extremely large data base is a must for repeat Guests to offer a more personal experience & is also a great security tool for keeping track of problem Guests. Cons Group bookings can be tricky however RMS has a great support team. Review Source JH James H. Owner Recreational Facilities and Services Used the software for: 2+ years ### "User" July 14, 2022 4.0 Administrator for two years Pros Remote access to assist my front office with issues Cons Unable to go from monthly to weekly/daily, or vise versa, without having to establish a new reservation Reason for choosing RMS options Review Source AG Alicia G. RV Park Manager Recreational Facilities and Services Used the software for: 2+ years ### "RMS Super User" March 16, 2019 3.0 I go back to the original version (not on line version) & use original when the on line version is running to slow Pros Pros: I like the ease of booking & the quick look to see the # of bookings Cons Cons: When using the on line version - it's very slow Cons: All the Correspondence we entered on the on line version don't show up in the original version we used to use . I go back to the original version (not on line version) & use original when the on line version is running to slow Review Source Response from RMS June 20, 2019 Hi Alicia, thank you for your feedback. We value your input and strive to not only meet but exceed customer expectations. At RMS, we are continually improving our software and support to address client concerns. We're here 24/7; please reach out anytime so we can assist you. Contact support@rmsnorthamerica.com or 858-427-1200. AC Aaron C. Senior Reservation Agent Hospitality Used the software for: 2+ years ### "RMS Is an Excellent choice in Hospitality & Property Management" August 16, 2019 5.0 Pros Flexibility and feature set that suits our property's needs. We have researched other products but no one else offers the same functionality as RMS, and many standard RMS features are at an additional cost with other software providers. Cons Occasionally customer service is unable to answer a question or assist us to our complete satisfaction, but that is very rare. Sometimes software updates will modify features or cause small bugs that we have to wait on further updates to fix, again, this is fairly uncommon. Review Source Response from RMS August 20, 2019 Hi Aaron, thank you for your positive feedback! We're so happy to hear that RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. JL Jenna L. Director of reservations Real Estate Used the software for: 2+ years ### "half and half " August 16, 2019 4.0 My overall experience with RMS is very well, they help more than the problems we come up with. Whenever there is a problem they are quick in helping to figure out what it was. Pros What I liked most about this software is that it is very organized. You can clearly see what lines need to be filled out to be completed. Cons When RMS goes through updates it takes working things away such as deleting badge numbers after they have departed. The new RMS does not allow this and it makes it a hassle on busy days. Review Source Response from RMS August 20, 2019 Hi Jenna! Thanks for your feedback, we value your input and strive to not only meet but exceed customer expectations. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. We are thrilled our customer support has been able to help with any issues! LS Lynne S. Resort Manager Hospitality Used the software for: 2+ years ### "We heart RMS" August 1, 2019 4.0 Pros Ease of use, intuitive searches and set-up Multiple ways to achieve result Seamless online capabilities Dynamic pricing Cons Historical comparisons reporting needed; comparisons to daily,weekly and monthly options year over year(s) Math challenges = does not automatically figure balance due; doesn't show tax added amounts Review Source Response from RMS August 5, 2019 Hello Lynne, We heart Pandion Ridge! It is nice to hear that you are using the dynamic pricing to help maximize revenue. RMS is quite robust with reporting capabilities to meet your needs. In addition, there are a few options to consider to display any balances due. Please look for a call from Customer Support to further discuss, in the meantime never hesitate to contact Customer Support with questions. Hope you are able to attend our upcoming Webinar where the topic is RMS Accounting. TS Tracey S. Owner/Operator Hospitality Used the software for: 2+ years ### "Eventually I believe that this will all be worth it." December 3, 2020 4.0 Support are great, always extremely knowledgable Pros It is easy to use once you get used to it. With all the changes it will last well into the future Cons At present there is a considerable lag and with the changes it can become frustrating Review Source Response from RMS December 10, 2020 Hi Tracey, thank you for taking the time to share your RMS experience! It's definitely a big system which can take some time to get used to but I definitely think it will be worth it in the long run once you have everything set up. Great to hear that you've had a positive experience with our customer support team - they are available 24/7 so reach out if ever you need them and they'll be happy to assist! The lag issues are a result of our migration to a better hosting platform - this should all be resolved soon and will create many more benefits in the future in terms of speed and performance. Thanks for your patience! VM Va M. manager Food & Beverages Used the software for: 2+ years ### "Creating new tariff" December 15, 2022 5.0 its has been very helpful and make my life easy on the daily basis. the support team are awesomeThank you Pros Easy excess to make booking. Still need to learn more . I used very limited for this programme Cons nothing to fault about this RMS. has been my bible on the daily basis for reservation Reason for choosing RMS Had no option Review Source Meagan K. Marketing Manager Hospitality Used the software for: 2+ years ### "Making life easier" October 29, 2018 5.0 very good - system easy to use, love being able to access from off site, Pros Easiness of use for people of all ages and abilities for the basic items. Accessing from elsewhere from a laptop very simple and a good back up to the desktop. Cons Finding reports - Mobile functionality to make bookings on the run if I am not on site. Review Source JL Jane L. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Couldn't be happier!" March 15, 2019 5.0 Excellent. It has been frustrating at times, but is running extremely well for us now. We have 2 operators here and because it's on the cloud, I can access the bookings from anywhere in the world on my phone. Pros That all our campsites, and accommodation could be listed separately, linked to our website and to other booking agents. The reports are excellent. I have been asked to change to different software, but the RMS reports can't be matched. The software is constantly improving. I have records over the last 10 years. It's easy to change bookings as information comes in. Cons People have reported problems with doing online bookings, but we can't see why. It takes a while to learn how to use it. Some of the setting up is complicated. Review Source DP Denise P. Treasurer Hospitality Used the software for: 2+ years ### "RMS Pros and Cons" March 8, 2019 4.0 The number of reports and the ability to manipulate them is something many programs don't offer. Being cloud-based is an asset. Pros RMS is a dynamic program with lots of capabilities. Cons Obtaining support in order to accommodate our rate structure and opening dates is difficult. Calls and emails to support were unresponsive and disappointing. Review Source Response from RMS May 23, 2019 Hi Denise, thank you for your feedback. We value your input and strive to not only meet but exceed customer expectations. At RMS, we are continually improving our software and support to address client concerns. RMS is committed to working with every client to ensure that our software exceeds your needs and expectations. We will be contacting you to see how we can resolve your challenges. You can also reach out to us 24/7 for assistance at support@rmsnorthamerica.com or 858-427-1200. SB Scott B. Campground Manager Hospitality Used the software for: 1-2 years ### "So many features " September 5, 2023 5.0 Overall I enjoy the system because of the extra features. How much you can edit the sales and product listings. Pros I really enjoy how many features the system holds. It takes a while to learn but the system really has options for every application. Ease of use is not always simple but customer support is very helpful Cons It is tricky to know exactly where to go to streamline working through an issue. Most errors are solvable and explainable it’s just learning where to look. Review Source GM Geoff M. Service Manager Hospitality Used the software for: Less than 6 months ### "RMS PMS" August 21, 2019 5.0 It is obvious the company have procedures for everything. The setup process has gone very well. Pros I like almost everything about this software compared to other PMS that I have used: All of the staff are very knowledgeable and helpful. Together we have setup and almost completed training in a few weeks. Any minor problems/queries that we have had have been resolved really quickly. Considering the software can do so much it is very easy to learn and use. It comes with it's own channel manager which is also straight forward to setup and use. It can be linked to other software e.g. accounting. Cons It can be a little bit laggy at times. This could be down to our computing power or more likely our internet connection Reason for choosing RMS Customer service from the first time of contact. Combined channel manager. Modern and cloud based. Not cheap but very competitive price taking all of the features into account. Review Source Response from RMS August 22, 2019 Hi Geoff, thanks for your positive feedback! We're thrilled RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your hotel easier. YP Yvonne P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Help needed" August 18, 2022 3.0 Always been good Pros Can be very easy to use once you have been working with rms for a while Have shown the new staff & they pic it up easy enough Cons All the changes but that’s just me I don’t use half of them Reason for choosing RMS Always ready to help when I have problems find the team very good to deal with Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.