# Page 5 | RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is RMS the right Reservations solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208354/RMS-Cloud/reviews --- RMS 4.4 (412) [View alternatives](https://www.capterra.com/p/208354/RMS-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of RMS ## Showing most helpful reviews Showing 101-125 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BJ Beverley J. owner/Manager Hospitality Used the software for: 2+ years ### "Support Team exceptional" April 8, 2021 5.0 Great Pros Support team very professional, proficient and knowledgeable. No problem is to difficult. Id dont't will find out and get back to you in quick time. Excellent job, well done. Cons at times too slow to move from one page to another. Review Source Response from RMS April 13, 2021 Hi Beverley, thanks so much for sharing this review. We're pleased to hear that you had a great experience with our friendly support team. If you have any questions in the future, please don't hesitate to reach out - the team are available 24/7 and always happy to help. -Hayley JJ Jacolyn J. Manager Recreational Facilities and Services Used the software for: 2+ years ### "Great Program" August 9, 2019 5.0 We no longer lose track of tenant movements. I also am able to keep up with the books easier. Pros I love that the software makes organization better. I use to use spreadsheets and have to run reports all the time. With RMS everything is right there at my fingertips and I know that if I can't find it I have someone I can call that can help me. Cons There really are so many options that sometimes I get confused going through them all. Review Source Response from RMS August 26, 2019 Hello Jackie, Thank you so much for your kind words.It is great to hear from any client about our system but especially the ones that have been with us so very long. We are indeed always here to help guide you though any parts of RMS to eliminate any confusion - Happy to help! VR Verified Reviewer Owner Manager Hospitality Used the software for: 2+ years ### "Highly recommended" March 18, 2019 5.0 Since going cloud based we have had a lot more flexibility, during our core business off season we can travel, or relief manage, anywhere we have internet access, and customers and guests don't know any difference. Pros RMS is easy to use, support has been great and prompt when needed, a lot better support than other FOH programs we have used when relief managing. Currently enjoying the freedom of been able to work from where ever suits- home - office - travelling or relief managing, cloud has made our working a lot more flexible. Cons Keeping up with the improvements and options available! Good problem to have. Review Source Response from RMS June 26, 2019 Hello, Thank you for taking the time to rate us! Look forward to continuing to provide you with excellent service and a product to meet your needs. MW Mathew W. Property manager Commercial Real Estate Used the software for: 2+ years ### "Mathew’s experiences" September 21, 2021 5.0 💯 positive best system that I have ever used just easy to operate Pros Easy to operate great service and great product Cons I can’t find something on this program that I don’t like sorry I looked Reason for choosing RMS Rms cloud has no competition all round Review Source Response from RMS November 12, 2021 Hi Matthew, thank you so much for your wonderful review, we really appreciate it! AS Anni S. Manager Hospitality Used the software for: 1-2 years ### "Valuable and easy manipulate " August 15, 2023 5.0 Pros Clean interface and easy manipulate . Good Comprehensive function Cons Improve Email and message from OTA connectivity so that user use all in one. Review Source JD Joy D. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Decent system" April 7, 2021 4.0 This is my first OS coming from pencil-in-a-book, so it's a lot easier to find and adjust bookings now. I find it quite expensive, but I'm only comparing that to the fact that my previous system was free - I'm not sure how it compares to other booking systems on the market. Pros Very streamlined with various ways of finding bookings. Setup is still in motion but I can still use it which is useful as I can figure out kinks and adjust as we go. Cons About halfway through my training the system got an overhaul so I had to re-learn a lot of what I thought I knew. Reason for choosing RMS It seemed very user-friendly during the showcase. Most others I thought about looking into wouldn't show me anything unless I bought it first. Review Source Response from RMS April 12, 2021 Hi Joy, thanks so much for sharing your RMS experience, we really appreciate the feedback. One of our biggest focuses is increasing efficiencies for clients, so we're happy that you are finding the booking processes streamlined and easy to locate. We did launch our biggest release in RMS history last year - sounds like this was during your training! We tried to make this as seamless as possible by adding bite-sized tutorials to our YouTube channel (you can find them under our Live Release playlist: https://youtube.com/playlist?list=PLkUZiWZS2DpVRoZJi\_NPszr\_WdoBCmk39) and updating our help centre articles (https://helpcentre.rmscloud.com/). We hope these will be helpful in figuring out the kinks :) Thanks again for your review; please reach out to support if you have any other questions - they are available 24/7 and always happy to help. -Hayley. AJ Andrea J. Manager Hospitality Used the software for: 2+ years ### "Customer Service from \[SENSITIVE CONTENT HIDDEN\] is always awesome!" June 5, 2020 4.0 \[SENSITIVE CONTENT HIDDEN\] is the best customer service operator! Pros When I am in a bind \[SENSITIVE CONTENT HIDDEN\] will always help me out! Cons It is very complicated, suited for big hotels/corporations. Review Source Response from RMS July 30, 2020 Hi Andrea, thank you for taking the time to leave us a review! We appreciate all feedback, both positive and negative, as it helps us to enhance our product to better fit our clients. It's great to hear that you've had such a good experience with the support team - we always strive to provide an efficient and friendly service. RMS is quite robust and configurable to meet the needs of all types of individual property setup, from small to large. We can definitely help you make the most of the features that will best benefit your park village. Please speak to our support team and they will be able to organise this for you. PK Peter K. Withheld Hospitality Used the software for: 2+ years ### " Frankly, I recommend any prospective user look elsewhere. " May 5, 2021 1.0 It is getting worse and worse with each new version. A recent update completely removed all our saved reports. Essential monthly reports that were automated did not arrive and have caused hours of work to resolve. The software is now harder to use as fields which used to be integrated in a booking now have to be opened separately to complete. It is very slow and often crashes. It has a very ancient "Windows98" style interface. They also service the military, so are not an ethical company. Frankly, I recommend any prospective user look elsewhere. Pros There really isn't much to like about it at all, it just gets worse and worse. Cons Everything, there are not enough fields in the booking overview panel, moving bookings when the client has no firm date loses all financial information. The reports are inaccurate - reconciliation shows this. Stupid advertising intrudes at times. It often crashes and is slow. The list goes on and on. Review Source Response from RMS May 18, 2021 Hi Peter, we can't seem to find you in our system - could you please send us an email (dm@rms.com.au) with your client ID and best contact number and the team will arrange a call to help alleviate some of the challenges you are facing. Thank you -Hayley SK Sara K. Manager Recreational Facilities and Services Used the software for: 2+ years ### "Fantastic!" March 18, 2019 5.0 I am very happy with RMS. Customer support is fantastic when you need them, but that doesn't happen very often. I am finding new functions that help us out regularly as I explore more of the program. Pros Easy to use, and all information is visible on one screen. Cons Sending emails from the program requires a lot more clicks than should be necessary. Review Source Response from RMS June 20, 2019 Hi Sara, thanks for your positive feedback! We're thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park/hotel/marina easier. We're here 24/7; please reach out anytime so we can assist you. Contact support@rmsnorthamerica.com or 858-427-1200.Our YouTube channel has a wide library resources as well; https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg LD Lindsay D. Training Manager Hospitality Used the software for: 2+ years ### "Customer Service the Supersede the rest!" August 25, 2020 5.0 Pros The ease of use and maintenance is amazing Cons With the wide range of things, we do within our company we need a little more customization for certain fields. However, RMS has always been accommodating and helpful with finding alternative solutions or working with us to enhance the product. Review Source Response from RMS August 28, 2020 Hi Lindsay, thanks so much for your great review! We're thrilled to hear that you're finding the software easy to use and have had a great experience with the support team. We absolutely encourage clients to post ideas in our suggestion box for enhancements - we want the product to be the best it can be for clients so are always open to hearing your thoughts. Here's the link: https://helpcentre.rmscloud.com/general/log-a-new-feature-suggestion?from\_search=50852242 AA Amy A. Property Manager Hospitality Used the software for: 1-2 years ### "So Simple but lots to learn" March 8, 2019 5.0 Pros The ease of use. Simple enough to learn for nearly anyone. The help center is also available to do a quick search for a how to tutorial if needed. I also like the online booking and guest portal. This saves the office staff a bunch of time with reservations on monthly guest rent payments. Cons Overall there is little to dislike about the software. However, I would have to say there is a lot to it and that results in a lot to learn especially if you are the person performing the initial set up for a property. Some time a simple error can result in a feature not functioning properly or not at all. Lots of steps sometimes. Review Source Response from RMS June 20, 2019 Hi Amy, thanks for your positive feedback! We're thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier. DP Diane P. Assistant Manager Hospitality Used the software for: 2+ years ### "RMS Campground review" March 19, 2019 3.0 We have been satisfied with RMS but if there was a division that was more geared to campground that would be better. Most of it is for hotels. Pros I do like the way content and information is displayed within the program. The booking chart is clear and the screens look professional. Reporting is great. Cons There are a lot of bugs or glitches that occur and the wait time for release of updates that resolve these issues is long. Review Source Response from RMS June 20, 2019 Hi Diane, thank you for your feedback. We value your input and strive to not only meet but exceed customer expectations. At RMS, we are continually improving our software and support to address client concerns. We're here 24/7; please reach out anytime so we can assist you. Contact support@rmsnorthamerica.com or 858-427-1200. AS Andrew S. Owner Hospitality Used the software for: 2+ years ### "Always satisfied" May 19, 2023 5.0 Pros The program does all that I would want it to, and in particular the personal over-the-phone customer service is excellent Cons Sometimes I am not clever enough to easily use all the program's features Review Source ER Elizabeth R. Manager Hospitality Used the software for: 2+ years ### "Assistance for RMS" July 16, 2020 5.0 business performance Pros Assistance is available when needed, support team most helpful Cons possibly for our family run business, there is a lot of informaton gethered that we do not need, however, the information we do need is there and is most helpful in assessing our business Review Source Response from RMS July 29, 2020 Hi Elizabeth! Thank you for your feedback, we're happy to hear that you've had a great experience with the support team and utilising the functions suited to your business. Our software has a lot of amazing functionality which is why we break things into modules so you can pick and choose exactly what you need. Good to know everything is working out for you, please don't hesitate to reach out if there's anything further we can help you with! LM Lyn M. CEO Hospitality Used the software for: Less than 6 months ### "It is time RMS looked at itself and customer service" October 22, 2016 3.0 It is probably not the software that is totally at fault, although it can be quite complicated and difficult to navigate. I sometimes think RMS delight in making things more complicated with so called enhancements The customer service is seriously lacking and wait times are quite long.Weekends can be extremely long. Definitely don't call unless it is an emergency Also customer after service is terrible when it comes to the changes/ enhances made to the software. No one bothers to notify when procedures changes. I will give 2 examples of this. 1: Apparently passwords are now case sensitive as of beginning of Oct 2016. It was not until i had an issue with RMS9+ late in October that I discovered this. I had been using the program without case sensitive password and of course the first few weeks in October. All of a sudden I now have to use case sensitive password after the technician I spoke with about the issue I was having had logged in to us. He did not tell me he had changed the password to be case sensitive and I spent a harrowing experience on a Saturday without being able log in. To me this was an emergency. 2: I was not made aware that if a situation occurs on a weekend I need to telephone support. From the support page there is no where to find a telephone number to call, The support page asks for a direct chat. but it is not manned on weekends. The Log a service request is also not manned on a weekend. This emergency number should be easily visible . Pros RMS 8 was a very good program in its day RMS 9 is more difficult to manage. RMS 9+ is still having glitches and is even harder to manage . Cons The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service. Review Source BC Brandi C. Assistant Manager Hospitality Used the software for: 2+ years ### "Easy to use" March 18, 2022 4.0 Pros I love that many features can be automated. Reports are easy to generate. Booking a reservation can be done in no time Cons I don’t like that some things are “American” like on the online system “State” is supposed to be “Province” and we can’t change that. Also I wish the “Tax Invoice” was titled just “Invoice”. Other than those two things I love RMS Cloud Review Source JA Jodie A. Manager Hospitality Used the software for: 2+ years ### "Customer Service " July 8, 2022 5.0 The Technical support is outstanding. \[SENSITIVE CONTENT\] who we have dealt with for a number of years is so highly knowledgeable, and brilliant customer service skills!!! Thankyou for making the whole experience wonderful \[SENSITIVE CONTENT\]!!! :) :) Pros Easy to navigate the reservation system. Cons Nil Everything with RMS is easy to navigate Review Source HH Holly H. General Manager/CFO Hospitality Used the software for: 2+ years ### "RMS Rocks!" May 7, 2019 5.0 This software has enabled us to increase our profits and customer goodwill! Pros The feature we love the most about RMS is the real-time online booking! If a customer is booking online, customer service cannot access that particular site in the system. It has prevented double bookings which with other campground software was a nightmare!!! We also love the employee controls. It provides for amazing accountability and prevents errant discounts from being given. Cons The rate structure is hard to work with and requires a lot of attention to detail. Review Source RR Robert R. Hotel Manager Hospitality Used the software for: 1-2 years ### "Amazing" August 16, 2019 5.0 Link accounts together and setting up rewards programs was simple and easy. Guest are loving the stay 5 nights get a free night promotion. Pros Software is easy to use. Links accounts together and just an ease of fluidity around everything we need. Cons Software sometimes does not recognize guest as input so we have to go and search that particular person. Switched from [RDPWin](https://www.capterra.com/p/2443/RDPWin/) functionality and cost Review Source Response from RMS August 20, 2019 Hi Robert, thanks for your positive feedback! We're so happy RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your hotel easier. We're thrilled the rewards program is doing great at your property! Colin B. Principal Real Estate Used the software for: Less than 6 months ### "Customer support unexpected" November 10, 2018 5.0 I sent off 3 seperate support requests on a Saturday afternoon expecting responses on Monday. Lo and behold I had responses within 10 minutes and then a phone call when one didn't give the info I had requested. Blown away by that after my experiences with other PMS. Pros So many features. Especially love the reporting. We're linking up with HomHero which uses RMS for the back end Trust Accounting. The software relationship between the two is coming together nicely but with some to be expected hiccups along the way. Really amazed at RMS support which is prompt and reliable. Cons Communication between RMS and HomHero, while improving, needs further development ASAP. Still, better than alternatives. Review Source Response from RMS November 29, 2018 Thanks for your overwhelming positive feedback Colin. Our Homhero is being diligently worked on by our online and Trust teams and we continue to work with the HomeHero development team to ensure we provide our customers the very best in integrations. Our Trust support team will be very pleased to see your response! BC Brandon C. Front Office Manager Hospitality Used the software for: 1-2 years ### "Ups and Downs to RMS" August 16, 2019 4.0 Pros clean screen and in and out screen are easy to view and understand what is happening in house. Fairly user friendly and I like how their are multiple ways to do one thing. Cons The billing side of RMS is functional. "no funds available error message" Having to void off charges to be able to refund a card to then having to "create rate" to repost is not efficient at all. Not being able to exceed sales cap Not being able to tokenize something and pre auth at the same time. Looks bad when swiping guest card twice. Group allotments and pulling report are never accurate. A lot of room for errors with group reservations Glitchy system. Rates randomly change causing multiple billing issues. Review Source MG Muthiah G. TRAVEL CONSULTANT Hospitality Used the software for: 6-12 months ### "world class reservation software" August 7, 2022 5.0 Over all experience very good.Mainly easy to handle Room reservations.Easy to work.To keep imortant guest history.Easy to get onthly reports. Pros It is easy to opertate anytime, anywhere from any device.It is also easy for taking daily bookings & maintain daily tasks.It is user friendly software. Cons our need is not big enough to use all the futures of this software.hope to use 100% use in near future. Review Source KH Kosuke H. Project Manager Hospitality Used the software for: Less than 6 months ### "RMS Cloud Review" March 3, 2020 4.0 Pros With the basis of an intuitive interface and flexibility for customization, I like the fact that RMS is willing to support users and develop new functions based on customer feedback. Cons While many parts of the software are customizable, some parts are hard coded. Since RMS is already supporting various user needs, I would like to see them go further with functions such as renaming fields and reporting. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Review Source Response from RMS August 27, 2020 Hi Kosuke! Thank you so much for taking the time to leave a review, we appreciate both positive and constructive feedback that will help us improve our product. We always listen to our clients as we want them to get the most out of their software, so we'll certainly take your comments on board. So glad you like the intuitive interface and customisable features! We're planning to release our new RMS reports engine is in the September Live update which will provide a much smoother report navigation process. Hope this helps! Please reach out to our support team if you need anything, they are available 24/7 and always happy to assist! KT Kellie T. Big Boss lady Hospitality Used the software for: 1-2 years ### "Better Than Starfleet" May 25, 2021 5.0 Fantastic. Pros We switched from starfleet because as a hotel, we needed support using property Management software. Starfleet wanted to charge for that and were often difficult to contact. Not so with RMS. Their support and online tutorials are fantastic. Cons There are too many features for me to wrap my head around. Most of which I will never use in a motel. It would be good to make ones not relevant to the hotel vanish. Review Source Response from RMS June 15, 2021 Hi Kellie, thank you for taking the time to review RMS! So pleased to hear that you've had a good experience with our support team and are finding the online resources beneficial. It certainly is a robust product but there are lots of useful features that you can use tailor to suit your motel's needs. Reach out to our support or training team if you need any help and they'll be more than happy to assist. Thanks! -Hayley GC Geoff C. Bridge Motel Hospitality Used the software for: 2+ years ### "Bridge Motel" March 7, 2019 3.0 Pros Have been using RMS for 15 years easy to use after all that time Cons Do not update programme for apple computers have been requesting for 3.5 years nothing done. Have been requesting properties outside main capital areas have the Aust.post code system as 90% of the time you put in a town you get every one in the world except Aust. when using Google post code system. Lack of Knowledge by some staff re system was trying to have a problem solved for months kept getting a pre printed message weekly ) for morths .finally made another phone call and it was fixed whilst I was on the phone.(easte of time) Review Source Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/)[Motel](https://www.capterra.com/motel-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.