# Page 7 | RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is RMS the right Reservations solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208354/RMS-Cloud/reviews --- RMS 4.4 (412) [View alternatives](https://www.capterra.com/p/208354/RMS-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of RMS ## Showing most helpful reviews Showing 151-175 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VY Vikky Y. Owner/Manager Hospitality Used the software for: 2+ years ### "review" January 26, 2023 3.0 Reservation system okay, but the accounting side is basic if not obstructive Pros many people in the industry are familiar with RMS making training new staff easier Cons too many constant changes for no apparent reason Reason for choosing RMS RMS was in exisitance when business was purchased and the change over would have been difficult. Four years ago RMS was satisfactory, but if I started a new business I would not choose it. Review Source FF Frank F. Manager Hospitality Used the software for: 2+ years ### "Great Product" March 1, 2021 5.0 Great product Pros This software is an essential tool for the caravan park industry. Cons Not much. It has way more on it than i use. Review Source Response from RMS March 4, 2021 Hi Frank, thanks for stopping by to leave us a review! This is wonderful feedback and a great score. We're pleased to hear that RMS is helping you efficiently run your caravan park - it is designed to automate day-to-day tasks and make your life easier so you can spend more time looking after your guests. Please reach out if you would like any extra training on features you aren't currently using, or you can check out our video tutorial library on YouTube: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg JH Jennifer H. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Review" February 26, 2020 4.0 Very good Pros The person i am talking to on the phone can see my screen and help me better Cons Lots of steps and sometimes i miss one in a rate tariff then nothing works Review Source Response from RMS August 25, 2020 Hi Jennifer, thank you for your review, we really appreciate your feedback! It's great to hear that you've had a positive experience with our support team - please continue to reach out if you have any queries. They are available 24/7 and always happy to help. You can also check out our online help centre if you have any questions - there you'll find visual guides, webinars and walk-throughs to assist you. Here is the link: https://helpcentre.rmscloud.com/ LD Lucas D. Assistant Manager Hospitality Used the software for: 2+ years ### "RMS" March 14, 2019 4.0 I have found RMS an easy system to use however with the limited features I would not think it suitable for a large property. The customer service team are good however their return communication is poor (no explanation on how things are fixed so if the problem occurs again you have to call support again rather being able to fix it yourself). I have found there to be quite a few bugs however usually fixed with updates but seems to be a regular occurrence. Pros In and Out screen very functional System is easy to learn Cons Booking chart hard to read for a large property limited accounting screens for multiple payment types Review Source mM monica M. manager Hospitality Used the software for: 2+ years ### "great product" May 21, 2020 4.0 fantastic Pros service is the best part of this software Cons function, being using it for 6 years, still learning Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) to minimise number of providers Review Source Response from RMS July 9, 2020 Hi Monica, thanks for your positive feedback! We're thrilled RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. JB Jenny B. Manager Hospitality Used the software for: 2+ years ### "More easy tips" February 19, 2020 4.0 Pros Ease of getting around the program. Once you know the concept of Accommodation Sector then you will realise its a bit easier. Cons functionality with the housekeeping section as it needs more schedules that can be done for when the mattress protectors should be changed and the mattress turned. Just simple things like that so we dont have to go through another program to work this. Group bookings are a pain whereas Newbook has a button that you can click to put you in group mode. Much easier and user friendly. Review Source CF Candace F. Assistant General Manager Hospitality Used the software for: 6-12 months ### "I can fix things!!" September 24, 2020 4.0 Very user friendly even if you have to take extra steps and you question there has to be a shorter way. I have worked on other programs and this by far is my favorite. We have not had this program long and are still working out some kinks. Pros With this software you can fix any error! It very rare that you need to contact support and when you do they will send a video of how to fix the problem along with screen shots. It may not seem like much but when you were used to calling out of country, to wait for someone to call you back and then be told it can't be fixed. Very frustrating. Cons While everything is fixable you have to go through extra steps to achieve your goal. This is still worth it. Review Source Response from RMS September 30, 2020 Hi Candace! Thanks so much for taking the time to leave this review, we're thrilled to hear that you're finding the software user-friendly and that our in-depth guides are coming in handy! We look forward to continuing working with you. CP Cherri P. GENERAL MANGER Hospitality Used the software for: 2+ years ### "excellence personified" November 29, 2020 5.0 Pros The product is 2nd to none, the support is incredible, friendly and so helpful and the entire RMS system is one we are proud to use. If you want reliability, accuracy and performance you need to have the best you can - for us that is RMS Cons There is nothing to not like - if I were setting up a new property I would not look anywhere else. Review Source Response from RMS December 3, 2020 Hi Cherri! Thank you for this glowing review, we're thrilled to hear that you love the software as much as we do. We are so happy to have you with us and look forward to helping your apartments grow and thrive in the future :) WL Wayne L. Manager Hospitality Used the software for: 2+ years ### "RMS CLOUD" July 27, 2021 4.0 Functional and fit for purpose. Pros The support team are always friendly and helpful Cons Regular Changes. We just get used to the changes and then it changes again. Review Source Response from RMS November 11, 2021 Hi Wayne, thanks for your feedback. Great to know that you've had such a wonderful experience with the support team! We keep updating our platform to to be the best version of itself on a regular basis, but our support team are here to help you through any new features. LMS Llana Melissa S. Online Instructor E-Learning Used the software for: I used a free trial ### "My Online Travel Help" March 10, 2023 5.0 With RMS Cloud, I found a travel assistant I can rely on and trust with my bookings. I never have to worry if the hotels are legit or if my payments go through. I am confident that it's all taken cared of. Pros What I like most about the RMS Cloud is it makes makes my booking reservations easy and they have this calendar system to remind me of my upcoming trips. Cons So far it serves its purpose as my online travel assistant so it's all good. Review Source MD Mrinaal D. Reservations Manager Hospitality Used the software for: 2+ years ### "Great Product" March 8, 2019 5.0 Our accountant uses the Trust Accounting feature and he is happy with it Pros Easy to use once you get a hang of it Like the restrictions we can place for public holidays Like the home screen wallpaper change feature Like the dashboard setup Cons Payments can't be split for group bookings The old Tariff/OTA Mgmt needs to be merged with the new Tariff Manager feature It should have an extranet for RMS Book now botton for reports purposes "Rate From" information is incorrect on our website - It cant be fixed as per RMS support Review Source jT johnathan T. owner Hospitality Used the software for: 1-2 years ### "RMS " August 9, 2019 4.0 we use it to run our reservation system and our email marketing. Pros The software is very powerful, lots of features, reports and capabilities. We do not use all of what it has to offer Cons not easy to use. The marketing portion (e mail to customers in particular) is buggy, customer service is not very responsive and the fact that they only do e mail input is a problem Reason for choosing RMS online feature, marketing and interactive map Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Old software did not have online reservation capability Review Source VR Verified Reviewer IT Manager Hospitality Used the software for: 1-2 years ### "Cloud RMS - Future of hospitality property management" April 18, 2019 5.0 Pros With RMS, we can manage multiple properties in a single platform, which is very convenient for management team. Built-in dashboard of RMS can be customized for each user, based on there job role & it displays activity in real-time. cloud-based functionality of RMS assists hoteliers in overseeing the business whether they are in office or elsewhere. Third-Party Integrations Cons RMS should strengthen the support lines for South Asia region & focus more on real time support for end customers. Review Source Response from RMS June 26, 2019 Hello, Thank you for taking the time to rate us! Look forward to continuing to provide you with excellent service and a product to meet your needs. Appreciate your suggestion to strengthen support globally. PH Peta H. Manager Hospitality Used the software for: 2+ years ### "rms9+" March 15, 2019 4.0 If unsure of something the help tutorials are great and if this still doesn't get you the answer the tech support is always there to help. Pros With each upgrade most of the features are similar or in similar positions. Cons The rms9+ booking chart is not as easy to look at as the previous rms 9. It doesnt fit on one screen and you need to scroll up and down. Review Source Response from RMS May 23, 2019 Hi Peta, thank you for your positive feedback! We are thrilled RMS is helping your hotel reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your hotel easier. TC Trevor C. Hotel Manager Hospitality Used the software for: 2+ years ### "Always Awesome Service" February 17, 2020 5.0 Awesome product delivered well and backed up with awesome after sales service. Pros RMS Software does everything we need and more to have our Hotel run at its optimum efficiency. Excellent system and the service from support staff is 2nd to none - helpful, friendly and most importantly for me patient and responsive. Cons Nothing that comes to mind - we are very happy with everything about RMS. Reason for choosing RMS It was installed in the Hotel by previous owners and existing owner ran with it based on feedback from staff. Review Source KD Karen D. Owner Hospitality Used the software for: 1-2 years ### "Compatible with our requirements" December 16, 2022 5.0 Pros Ease of use, and being able to access it any where in the world at any time. The support is fantastic Cons I don't have a least like, probably I don't have the time to really learn the program in-depth due to my time restraints. Review Source LG Lisa G. Dev/Database Admin/Etc... Hospitality Used the software for: 1-2 years ### "RV Park & Campground" April 2, 2020 5.0 Wonderful experience from start and great support team! Pros The system is great and offers fast implementation and the best support team around. Always quick to help and offer the means to work around anything needed. Cons What I like least? Well that is hard to come up with...I guess it would have to be the reporting for each business needs because we are all different and might need something that someone else might not use. So, just to have custom reports to each business needs. Review Source Response from RMS April 3, 2020 Hi Lisa, thanks for your positive feedback! We're thrilled RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. CT Courtney T. owner Hospitality Used the software for: 2+ years ### "Pros and Cons" August 26, 2019 4.0 Pros Plenty of features for managing property and freedom to customize settings, including the rate tables and periods. Built-in POS for ancillary transactions with integrated accounting. Cons Releases are not always regression tested - new functionality sometimes "breaks" my settings. They need a web plug-in for embedded online bookings - not a fan of the page redirect for reservation searches. Review Source AS Angie S. Proprietor Hospitality Used the software for: 2+ years ### "Satisfaction with RMS" August 8, 2022 4.0 Pros User friendly and easy to teach new staff, provides all information as required Cons when updates are made sometimes time poor to be able to follow what they are Reason for choosing RMS Reputation Review Source CG Chanelle G. Reservations Manager Real Estate Used the software for: 1-2 years ### "Always Helpful" March 19, 2021 5.0 Very good! Helpful and bright staff members which always help me continue to learn how to use RMS better :) Pros The various options available to get different tasks done within RMS. Cons The lack of words for symbols/buttons written in the software. Reason for choosing RMS N/A Review Source Response from RMS March 29, 2021 Hi Chanelle, thanks so much for taking the time to leave us a review! We're pleased to hear that you've had a positive experience with our support team and that they help enhance your learning. With the recent upgrade, we replaced many of the words with icons to reduce on-screen clutter - it takes some time to get used to but if you hover over the icons, the label appears; we also put this short video together to take you through some of the most regularly used icons which might help: https://www.youtube.com/watch?v=oJgCOYYjvwA DA DeAnne A. Manager Hospitality Used the software for: 2+ years ### "rms cloud" November 22, 2022 4.0 Pros Ease of booking and pulling relevant reports Cons Overwhelming amount features that are sometimes difficult to implement Review Source MN Marthie N. Rooms manager Hospitality Used the software for: 2+ years ### "Good" April 22, 2022 4.0 okay Pros I know it well after using it for 3 years Cons Often very sluggish especially reports when updates are done behind the scenes Reason for choosing RMS n/a Review Source EE Erin E. Reservation Supervisor Hospitality Used the software for: Less than 6 months ### "This system will cut my workload by a LOT!!!" March 23, 2019 5.0 In addition to what I said in the "Pros" section, it has also streamlined our accounting, simplified our site assignments, and the extra functions like correspondences and market tracking will allow us to stay in touch with our guests (and find new ones) in ways that will maximize our occupancy and related income. Pros Until now, even with the online system we used to use, I had to carry a lot of information in my head, and keep track of it even on my days off. RMS has checks and balances built in, so I don't have to be on top of it all the time. And with the scheduled reports, I don't even have to remember to check for mistakes -- I just program those reports to run and email themselves to me, and if my seasonal staff misses a thing or two, I'll see it and be able to correct it before it gets out of hand. Cons The only thing I'd say is to make certain that your staff is computer-savvy. It isn't complicated to use, but it can LOOK complicated to someone who's intimidated by such things. Review Source Response from RMS May 24, 2019 Hi Erin, thanks for your positive feedback! We are so happy RMS is helping your property reach its full potential and streamline your operations. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. BS Brenda S. Duty Manager Hospitality Used the software for: 2+ years ### "User friendly." February 7, 2022 4.0 Happy with RMS product overall. Pros Easy booking option; requirements & to do chart is excellent function. Cons Inability to customise for the following: Room upgrades Booking extension if availability opens up Booking upgrades if room categories open up Review Source BK Barbara K. Owner Hospitality Used the software for: 2+ years ### "GREAT SUPPORT AND FOLLOW" October 29, 2018 5.0 It is so nice to be able to have the same person to deal with 90% of the time as they know how you operate and we can fully understand one another Pros Great backup support in such excellent time Cons Just the different layout of what I have been used to for years Review Source Response from RMS November 29, 2018 Thanks Barbara! We are sure you will begin to find RMS 9Plus a little more user friendly as you get used to it but if you do have any issues, no matter how small you feel they are, please do not hesitate to contact our wonderful support team. As you mentioned we pride ourselves on our ability to resolve customer issues in a very timely manner. I will pass your comments on to Adreena today who is your Primary Support contact. We do try to ensure every clients has one primary contact within the support team to achieve the best result for both parties! Similar Products Featured