# Page 8 | RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is RMS the right Reservations solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208354/RMS-Cloud/reviews --- RMS 4.4 (412) [View alternatives](https://www.capterra.com/p/208354/RMS-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of RMS ## Showing most helpful reviews Showing 176-200 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Brett L. Director Hospitality Used the software for: 2+ years ### "Definitiley recommend" July 12, 2020 5.0 Really great having this software the last 3 years. Pros Easy to use and great local support. Cons Finding things can be hard at first as well as setting up form letters, but online and phone help made it easy. Review Source Response from RMS July 29, 2020 Hi Brett! Thank you so much for your positive feedback - it's great to hear that RMS is continuing to help your property reach its full potential. We're glad you had a positive set-up experience and were able to easily navigate the system with help from our support team. They're always on hand to help if you have any future questions. GG Gustavo G. Manager Hospitality Used the software for: 2+ years ### "Great technical supporting " July 6, 2020 5.0 Pros Technical support is amazing for me, I speak Spanish and they provide me all the support in my first language witch is super cool for me. Cons Nothing I like everything, idiot friendly, that means me! Review Source Response from RMS July 29, 2020 Hi Gustavo! Thank you so much for sharing your positive review. As a global company, we pride ourselves on making sure all our clients receive support that is tailored to them. It's great to know that you had such a good experience. If there's anything else we can help you with in the future, please don't hesitate to ask. JD Janene D. Accounts Manager Real Estate Used the software for: 2+ years ### "Noosa Secret Destinations" May 26, 2021 5.0 Perfect Pros Easy to use and so many functions available Cons The font is a little small in the accounting department so I need to use glasses when I don't normally need them.... Reason for choosing RMS Not sure Review Source Response from RMS June 15, 2021 Hi Janene, thank you for sharing your RMS experience, we're thrilled with your glowing rating! Glad to hear that you are finding the product easy to use. Have you tried making your screen bigger when using the application? You can do this by clicking Ctrl and the + button if on a Windows, or Command + if on a Mac. Hopefully, that helps! Thanks -Hayley AF Anthony F. Senior Manager / Property Manager Used the software for: 2+ years ### "had a few minor changes all handled by Angie Bernard - AWESOME EMPLOYEE...worth her weight in gold !" April 26, 2018 5.0 works great with our RV Resort reservations Pros software is good...most interested in the customer service !! Anytime I have had any issues they have been taken care of by Angie. I have been involved since the beginning with selecting RMS and have worked with and still have access to and talk with Todd Sabo occasionally . I believe you all use our property and set-up as a model for prospective clients Cons can't really say anything bad about the software...every once in awhile it glitches out but it's software !!! Review Source Response from RMS June 17, 2018 Thank you Anthony for sharing and mentioning our staff member Angie, we will be sure to share! We are proud to have Swan Bay Resort as a loyal partner and advocate to others. JS Jenni S. E Hunter Lodge Manager Non-Profit Organization Management Used the software for: 2+ years ### "Elizabeth Hunter Lodge" March 12, 2019 4.0 Pros Easy to navigate around without any training. Cons I find that after printing a few invoices it takes the paper through the printer but doesn't print the invoice/receipt. I then PDF the invoice/receipt which works for a while until I get a message that tells me the cache is full. I then have to sign off and back on again to right the situation. Not sure if this a program thing or a problem with my computer/printer. Otherwise it all works fine. Review Source AP Amanda P. Manager Hospitality Used the software for: 2+ years ### "Easy to train staff on" March 9, 2019 4.0 Customer service can be very hit and miss and with extreme contrast. The product is easy to use and easy to train new staff with. The small changes that are frequently made are not always helpful and often seem to complicate previously clear tasks. Overall we will stick with RMS for now however it would be better if we could sell easily book tours, dinner and experiences with it. Pros practical and simple with flexibility...but this would not submit without the dots!!!! Cons frequent changes which have added more steps to simple tasks. Review Source SP Steven P. CEO Hospitality Used the software for: 2+ years ### "The Only Way To Go" July 12, 2022 5.0 RMS updates regularly, creating new functionality which keeps the software and our business at the cutting edge in property management systems. The RMS team seek feedback and listen to customer suggestions about improvements and new functions. Pros RMS is a user friendly program, intuitive program that helps to make complicated and complex work easier to manage. Inventory & rates management is made easy. The quality of detail data that RMS enables you to extract makes it a valuable business management tool - it puts information at your fingertips. Support is first rate - they can be relied upon to resolve issues quickly. Cons As an infrequent user I find the menu titles a little hard to navigate. The terminology used is sometimes not how I would expect a certain area of functionality to be described. Review Source MS Melanie S. Front Desk Manager Hospitality Used the software for: 1-2 years ### "RMS Hospitality Cloud" August 4, 2019 4.0 Pros Keeps track of sundries Rep is always there to help us with whatever we need, he is awesome! Cons The 1 thing I do not like about RMS is the fact when you go to cancel an reservation, you have to go thru 1000 steps and then back thru them just to cancel 1 reservation. Voiding and then canceling and voiding again. All employees think the same way that I do. Review Source Response from RMS August 15, 2019 Hello Melanie, Thank you for your feedback and it's nice to hear you are receiving the support you deserve. We know every mouse click matters! Expect a call from a friendly customer support rep to discuss some options in your posting methods to consider that will eliminate some steps you are going through. AS Aleks S. GM Hospitality Used the software for: 2+ years ### "Inefficient system that makes you do things 3 times because their programming wants to make thing "pretty" rather than functional." June 21, 2018 2.0 Looking for a better system. Pros It links to OTA's quite well, basic bones are ok. Booking Chart works ok. Reservation input screen average. Cons Continually change things without letting you know and constantly making the processes more inefficient and requiring more and more work. Reports dont add up. Review Source Response from RMS July 9, 2018 Thank you for your honest feedback and taking the time to share. We understand your time is valuable and with that in mind,every improvement or enhancement made to the RMS makes that a priority. If you are willing to talk further discuss any reports that are not performing as expected it would be our pleasure to further explore any specifics that may need attention. Customer satisfaction is our primary goal! Thank you again for sharing. JT Jamaine T. Owner/Manager Consumer Services Used the software for: 2+ years ### "RMS for the tourism industry" February 2, 2020 4.0 Pros Quite easy to use once it has been set up properly Cons System possibly not suited to our small business but have used in larger business so continued to use. Help line is really good so most of my problems have been solved. Trying to mix tourists and backpacker accounting has been a challenge. It works on a daily basis well. Generally I am happy with what it provides but I am certain that I only use a small portion of the programme. Review Source MG Mari G. Owner/Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Lots of functionality, cumbersone reporting" March 23, 2019 2.0 Pros Easy to access from anywhere on the internet. Customizable maps and color schemes. Cons Very complex. Cumbersome group reservations. Basics are fine, but when you need to extend a reservation or move it part way through the timeframe the financial calculations get messed up. Very complex daily report. Best for an accrual basis accounting system setup. Updating pricing can be very complex. Sales tax reporting is challenging. Review Source Response from RMS May 24, 2019 Hi Mari, I am sorry to hear that your experience with RMS has not been a positive one. RMS is committed to working with every client to ensure that our software meets your needs and expectations. With our recent update, we have gone ahead and fixed a lot of the issues you have addressed. We will be reaching out shortly to go over these updates with you. You can also reach out to us 24/7 for assistance at support@rmsnorthamerica.com or 858-427-1200. tT tracie T. manager Hospitality Used the software for: 2+ years ### "amazing staff and help" July 2, 2020 5.0 the staff are amazing especially Neil and Shelley Pros easy and great help. just a phone call away. Cons Be great to get Neil over and do a day course on RMS for all of us Review Source Response from RMS July 29, 2020 Hi Tracie! Thank you for the positive review, it's great to hear you've had such a good experience so far and that our software is helping your holiday park reach its full potential. We'll be sure to pass on your compliments to Neil and Shelley. We are always just a phone call away (as you say), so please reach out if you ever have any issues, no matter how small. GM Greg M. Owner/Manager Hospitality Used the software for: 2+ years ### "Reservation Accounting fix" February 10, 2020 4.0 We try to minimize the need to call the help centre as much as possible. The help centre support has been greatly improved in recent times. The staff are happy to assist solve our issues. The RMS system is very open and customisable, for someone with little IT experience this can be a little daunting. Pros It is a Complete package covering all aspects of our business. Cons Invoicing. Recent changes to tariff setup. Print client Reason for choosing RMS It was the most suitable for our industry at the time. Review Source LJ Lynne J. Manager Recreational Facilities and Services Used the software for: 2+ years ### "Fantastic Customer Service." October 12, 2018 4.0 I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product. Pros It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those. Cons It crashes at least once/day. Generally the busy part of the day. Review Source Response from RMS November 30, 2018 Hi Lynne, First off thank you for your wonderful review of our customer service team. We really do appreciate the acknowledgement of the efforts our team go too to provide the support they do. I am sorry to hear about your system issues (crashes) and we will arrange someone from the team to reach out to look into these for you. AM Amelia M. Property Manager Hospitality Used the software for: 2+ years ### "RMS organises everything in one place" January 4, 2020 4.0 I have used RMS at numerous Quest properties on and off for 10 plus years and RMS is easy to use and simple enough to train to new team members. We love it!! Pros The Help you actually receive @ the help desk. They are always polite, helpful and follow through with calling you back if need be. Excellent Customer Service!! Cons Cost - cheaper monthly fees would be ideal Reason for choosing RMS Pref Supplier Review Source Response from RMS January 7, 2020 Thank you for your kind comments Amelia. Feel free to reach out to us for any questions you may have. JM Jay M. Resort Manager Hospitality Used the software for: 2+ years ### "Good Service" March 19, 2019 4.0 Years back the user guide for the API was lackluster. Many reports don't generate. The reporting has gotten better-thanks. Pros Reporting is beginning to help now that reports pull properly. Cons Delay in rollout of patches and upgrades. Review Source Response from RMS June 20, 2019 Hi Jay, thanks for your positive feedback! We're thrilled RMS is helping your park/hotel/marina reach its full potential. RMS is committed to ongoing software development, so we are excited to hear that our reporting has improved for you! We strive to make managing your park easier. RO Ray O. Owner Hospitality Used the software for: 2+ years ### "RMS Review " May 28, 2020 5.0 Good Pros Flexible use and support and functionality Cons Nothing in particular we are betta users Reason for choosing RMS Was already installed Review Source Response from RMS July 30, 2020 Hi Ray, thanks so much for your positive review, we're thrilled to hear that RMS is helping your park reach its full potential. We really appreciate having you along as a Beta user; this is invaluable to our company as it helps us develop and enhance the software based on your recommendations. Thank you again and we look forward to working with you to help your business grow and succeed. KD Karen D. Resident Manager Hospitality Used the software for: 1-2 years ### "RMS Hospitality Cloud Review" June 17, 2019 5.0 We had issues that were not necessarily software related but could have had to do with the upgrade however it was a Relief issue that has been resolved Pros The support team is always cheerful and very supportive even when you are just missing something simple, They go out of their way to assist without making you feel you are wasting her time. Cons I love RMS software it is wonderfully simple to use and based on common sense and order. Review Source Response from RMS June 23, 2019 Dear Karen, thank you so much for that wonderful review. Our support team strive to provide friendly and efficient support service so we are delighted to hear that. I will pass your feedback on to our Global Support Manager. SA Susan A. Manager Hospitality Used the software for: 2+ years ### "RMS The Best" October 13, 2019 3.0 I was taught the basic with RMS in 2000 by rep and have always found the software to be user friendly and should there be any problems their support is met with quick responses Pros User friendly - support is very responsive Cons The errors in the software since the upgrade - Reason for choosing RMS I had heard very good reports about it and needed something that was going to be an ongoing easy management system to use rather than changing in the future Review Source SK Sonja K. Owner Hospitality Used the software for: 2+ years ### "Great service " March 14, 2019 5.0 I have been with RMS a about 14 years and it is amazing how the product has developed over the years and I am grateful. Thanks heaps Pros It’s always improving and the staff are always available to assist Cons I wish I had more experience computer system and I struggle with basic things it would be great to have a one on one option for training because I am sure there are a lot of features that I can use but just need extra assistance to set it up Review Source PR Patty R. Front Desk Manager Hospitality Used the software for: 2+ years ### "Always helpful and quick" March 1, 2019 5.0 Pros The customer service is always quick to respond. I got help from \[SENSITIVE CONTENT HIDDEN\] was very helpful going over the ePOS reports the other day Cons Because it is cloud based it can be slow to load sometimes Review Source Response from RMS May 24, 2019 Hi Patty, thanks for your positive feedback! We are so happy RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. EA Elizabeth A. Owner Hospitality Used the software for: 2+ years ### "Works well but not very intuitive " March 15, 2019 4.0 Pros Lots of great features. I especially appreciate seeing guest and reservation info on one screen Cons Not intuitive- requires a lot of training Review Source Response from RMS June 20, 2019 Hi Elizabeth, thank you for your feedback. We value your input and strive to not only meet but exceed customer expectations. At RMS, we are continually improving our software and support to address client concerns. We're here 24/7; please reach out anytime so we can assist you. Contact support@rmsnorthamerica.com or 858-427-1200. AL Ashley L. Co-owner Hospitality Used the software for: 1-2 years ### "Satisfied" April 30, 2019 4.0 I am satisfied with the service and it has worked well for our team so far. While there are glitchy issues and sometimes it takes more than one of us to work through the problem, we are able to make it work for us. I am especially satisfied with the support! Pros Mostly intuitive, ease of access/cloud-based, customer service is great to work with Cons System can be glitchy, invoicing can be finnicky or working in a folio can be difficult Review Source Response from RMS June 20, 2019 Hi Ashley, thanks for your positive feedback! We're thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier. VR Verified Reviewer Office Manager Hospitality Used the software for: Less than 6 months ### "RMS new account user" March 8, 2019 5.0 We were all running on one program which only one person at a time could use. We would also sign in and mess up others who were putting in a reservation. This also helped with the space we saved as far as on a computer which we were running out of storage space for all the info. Pros I have enjoyed the new system as our old one would never let us do the things we get to do now. We have three people who take care of this lodge for the owner and this new system has gave us more customer info than before and hold deposit for room's. As well as let us on the system all at one time. Loved all the training we got as a group and it helped make us great with the RMS system for our customers. Cons Sometimes the training was hard with three people who were not in the same room but it was nothing you need to change. I did have to learn about how customer leave deposits on their booking that i didn't know about. But i was able to play with our website and find the report and record the transactions. Review Source Response from RMS June 26, 2019 Hello, Thank you for taking the time to rate us! Look forward to continuing to provide you with excellent service and a product to meet your needs. PL Phyllis L. Director of Reservations Real Estate Used the software for: 6-12 months ### "Good software overall " August 9, 2019 4.0 Pros Calendar - can move reservations around by simply dragging the res, although sometimes glitchy Can copy to training - good for new learners Cons Quick quote should be easier to read when its highlighted for more than 1 day, a lot of info listed but no break down for avg daily rate before tax. Certain places like the drop down and required area need multiple clicks before you can enter info. Review Source Response from RMS August 26, 2019 Aloha Phyllis, Thank you for your review and feedback. The ability to copy your database to a training environment is a great feature at your fingertips as well as the drop and drag. We listen to the concerns of our clients and recently made modifications to the quick quote screen to make transactions time as fast as possible. Look for more enhancements with the upcoming version release. 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