# Page 9 | RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is RMS the right Reservations solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208354/RMS-Cloud/reviews --- RMS 4.4 (412) [View alternatives](https://www.capterra.com/p/208354/RMS-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of RMS ## Showing most helpful reviews Showing 201-225 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Mark M. Owner/Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "RMS.....Making my job easy" September 10, 2022 5.0 Pros Easy to use, with back up always a call away Cons Too many updates....lol....cant keep up sometimes Reason for choosing RMS I had used it before Review Source MM Michael M. Park Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software" January 5, 2023 5.0 Pros Booking and cancellations are easy. Refunds and credits are simple Cons Probably too many steps to take to imput reservation manually Review Source JF John F. Managing Director Hospitality Used the software for: 2+ years ### "Never had a worse experience with so many versions of software" March 8, 2017 1.0 The accounting side of this software has never been satisfactory and every upgrade gets worse. There have been 4 versions of the software in as many years and the latest cloud based is impossible - we are looking for an alternative for 2 properties. The support personnel are not interested in feedback and clearly the management takes no notice of the problems created. Pros Online booking appear OK Cons Accounting aspect lacks any practical knowledge of operating an accommodation business. The cloud system is very slow (even with fast internet connection). Screen GUI is poorly designed and relies too much on the mouse - they think we are "Gaming" orientated. Review Source BM Bob M. IT Administrator Hospitality Used the software for: 1-2 years ### "POS" February 5, 2020 5.0 Pros The degree of helpful information available for the management team. Cons off-site hosting of the software, makes issues larger than they actually are do to the lag in time between operations. Review Source Response from RMS March 31, 2020 Hi Bob, thank you for your feedback. We value your input and strive to not only meet but exceed customer expectations. At RMS, we are continually improving our software and support to address client concerns. Being a cloud-based software, we aim for all users to have a seamless experience using the system remotely. Please reach out so we can assist you with improving your remote experience. Contact support@rmsnorthamerica.com or 858-427-1200. CR Christine R. manager Hospitality Used the software for: 2+ years ### "Seacombe House" May 7, 2020 5.0 Pros Easy to get around and to work things out Also its functions are professional Cons Nothing really as there is still alot I need to learn about the program Review Source Response from RMS August 10, 2020 Hi Christine! Thanks so much for your glowing review, we're pleased to hear that RMS is helping your property reach its full potential. It's a very robust program but our support team and range of online resources are always available to guide you through and explain any unfamiliar features. cM candice M. front desk Hospitality Used the software for: 1-2 years ### "RMS Review" December 12, 2019 5.0 My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system. Pros I like how easy it can be to save our guest's information and it saves us a lot of time during a reservation. Cons Sometimes the software will freeze during checking in our guests which can be frustrated. And I will have to restart the program. Review Source Response from RMS December 17, 2019 Hi Candice, thanks for your positive feedback! We're thrilled RMS is helping your Sky Valley reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. AH Alan H. Owner Hospitality Used the software for: 2+ years ### "Rms is for non computer literate people" March 16, 2019 5.0 Quality product and easy to use Pros Rms is easy to use on the many platforms available. Because it is in the cloud it has allowed our business to operate without being tied to the office. It has provided flexibility to our managers by being able to have the work life balance that modern workplaces strive to provide Cons It doesn’t work well with Microsoft edge on some platforms Review Source AL Ashley L. Owner/Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "New to RMS, OK so far" January 31, 2018 4.0 Thank you- you guys have been very patient with me and have provided outstanding service so far. Keep up the good work and I always look forward to speaking with you. Pros Great customer service: kind, prompt, and detail oriented. I also like that I get some of the same reps and am building a rapport! A lot of features are intuitive (but not all, see below) Helps me stay organized and on top of my reservations/transactions Still new to the program and discovering a lot of its features, but there seems to be a lot of features to be implemented to really control all elements of business in one place (RMS) Cons Wish customer service was available on the weekends too While the program itself is relatively intuitive, there's a lot that is not and requires what feels to be extensive support/training. Also, it was easy for me to update User Profiles and completely mess up my Field Maintenance screen (again thanks to support I was able to get it fixed relatively quickly) Program is glitchy and requires for me to log-out/log-in to accurately refresh data Review Source MA Mindi A. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Support" June 29, 2020 5.0 Pros Easy to use, fantastic customer support. Comprehensive reporting Cons None - very happy with the product and the service Review Source Response from RMS July 29, 2020 Hi Mindi, thanks for the great review! We're thrilled to hear that you're happy with the product and that it's helping your property reach its full potential. We always aim to provide an efficient and friendly service to our clients and we're pleased to hear that the support you've received has been fantastic. SB Sarah B. Duty Manager Hospitality Used the software for: 2+ years ### "RMS" December 31, 2019 5.0 Very good Pros Ease of use - reporting - separate databases for our operation Cons Not mobile friendly. Some functions are needed to make it perfect whilst on the move. eg the full booking chart so we can check availability whilst out of the office. As a small team, we need this to be able to carry on with our operations whilst travelling. Review Source CC Carrie C. General Manager Hospitality Used the software for: 2+ years ### "Love it!" March 18, 2019 4.0 We use RMS for daily bookings and invoicing, and love that every year the software is improving and becoming more and more innovative and useful to our business. Pros We've been working wit RMS for over 8 years now and love how user-friendly it is and how easily accessible and helpful the support team is. Cons I can't think of anything other than we have freezing issues every once in a while. Review Source PW Paul W. Manager Hospitality Used the software for: 2+ years ### "RMS" March 8, 2019 5.0 Pros Quite intuitive. Grouo booking facilty is easy to use. Payment Express a simple way to take quest payment Great support The inbuilt channel manager makes it simple to communicate prices with OTA's Rate manager maker it very easy to adjust rates for busy/quiet times Cons Some bits of the help menu are a bit cluny, you need to get the phrase exactly right Review Source GV Gini V. Manager Hospitality Used the software for: 2+ years ### "Client not connected" May 28, 2019 5.0 Have explained it all above here Pros 27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager Cons RMS doing updates and making changes that creates problems for a small business like ours. Review Source MC Margie C. Owner /Manager Consumer Services Used the software for: 6-12 months ### "Thank you" October 19, 2021 4.0 Pros Ease of use and the IT help is never far away Cons No we are only a very small business and as it is is fine for now thank you Reason for choosing RMS We initially ran with it as it was currently in use by previous owner. However have stayed with it as it seems to be a good product and the back up is usually very good. Review Source Response from RMS November 22, 2021 Hi Margie, thank you so much for your review! We're so glad to hear that you've had a good experience with our software and support team. GH Glenys H. Owner Hospitality Used the software for: 2+ years ### "RMS Great Booking and Accounting System" March 7, 2019 4.0 Since using RMS cloud the hick-ups experienced earlier do not seem to be a problem. Resolving issues promptly has also improved dramatically. Pros Easy to navigate. Available on multiple devices making life a lot easier for me. Cons Even though I have been using RMS for 12 years and I realise that there have been many improvements. I still have trouble when setting up new tariffs. Review Source DM Dionne M. business owner Leisure, Travel & Tourism Used the software for: 2+ years ### "We love RMS" March 8, 2019 5.0 Amazing customer service, easy system to use and the price is great Pros The best part about RMS is the 'owner accounting' We manage multiple holiday homes owned by different owners and the reports you are able to generate are very useful Cons It would be great if the backend system was easier to use on a mobile phone but we understand this would be very complex Review Source PG Peter G. Owner Hospitality Used the software for: 2+ years ### "Always the BEST and MOST PROMPT service and support" September 19, 2021 5.0 ALWAYS the very best of service Pros Reservations & Channel Management is so easy to use Cons Nothing.......everything works fine........it works perfectly for what we need it for Review Source Response from RMS November 12, 2021 Hi Peter, thank you so much for your great review, we really appreciate it! mR marleen R. receptionist Hospitality Used the software for: 2+ years ### "receptionist" October 22, 2018 5.0 excellent Pros assistance is only a phone call or email away. Find it very easy to use. Cons erros when up grades are done. screen freezes some time Review Source Response from RMS November 29, 2018 Hi Marleen, Thank you for your feedback - we really appreciate it when a customer takes the time to acknowledge our customer support. We will continue to improve in our communications with clients when we have planned releases and upgrades and acknowledge this is an area we do need to improve upon to ensure all of our users are aware of updated functionality. Please feel free to email me on customersupportmanager@rmscloud.com as the screen freezing issue is a concern that we should resolve. MP Malinda P. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Customer service" September 19, 2022 5.0 Love how Easy it is to use with the mobile app Pros Integration - easy to use- everything is on one screen for the guest information Cons Each support team has a different way of setting things up...once you get used to the one way and you call in for a similar issue, the next person takes the long way around to solving the problem Review Source AC Aditya C. Partner Hospitality Used the software for: 2+ years ### "Good Software " March 21, 2019 4.0 very good product, lots of new capabilities need to be added in Pros Customer Support is Excellent and constant software upgradation Cons Each country have its own sets of requirements and different kinds of user base, most of updates are Australia or NZ specific. Indian User requirements are understood but yet very slow development on software front. Review Source NK Nadir K. Assistant Credit Manager Hospitality Used the software for: 6-12 months ### "RMS The Brilliant " January 4, 2020 5.0 my over all experience with RMS is excellent. we are so relax to produce reports, tracking transactions. we highly recommend this to you. Pros The tool is extremely easy to use and you can use the way you want to use. You may have tried other well known software for your business but i highly recommend you to try RMs once. and once you use it i am sure you will refer it to others. Cons The software at first is a bit difficult to use and train user but as compare to other software it still best and takes less time to train the users Review Source Response from RMS January 6, 2020 Thank you for your review Nadir - We are sure you will have a great time using our software. But if you need any help or support feel free to reach out to our customer service team. JR Jacqueline R. Tourist Park Manager Hospitality Used the software for: 2+ years ### "Easy and Friendly" January 13, 2020 5.0 All of my experiences with RMS over the years has been very enlightening and helpful. Pros I am able to solve my issue with the aid of your staff member guiding me step by step so I am learning as I go. Cons There are too many pop up windows and sometimes they are very had to get rid of and they block where you need to go when making a booking. Review Source PB Patrick B. Owner Hospitality Used the software for: 2+ years ### "Perfect for our hotel" March 19, 2019 5.0 Pros It’s easy to use and works perfectly for our hotel Cons Customer support was able to help me with any kinks I had. Nothing to report Review Source Response from RMS May 22, 2019 Thanks for your positive feedback, Patrick! We are so glad to hear RMS is helping your hotel reach its full potential. RMS is committed to exceptional customer support and ongoing software development to make managing your hotel easier. ML Melissa L. Manager Hospitality Used the software for: 6-12 months ### "RMS 9+" March 9, 2019 3.0 The support at RMS is excellent. Response times are very good when submitting a problem and the customer service officers are friendly and very helpful. Pros In regards to 9+ there are many reports that give good information about statistics and trends in the business. Cons Since upgrading to RMS9+ we have found that this cloud based system is totally unsuitable to our satellite based internet system. We ran the RMS self hosted system previously and we were totally happy with that until it was It was no longer supported and we were left no choice but to upgrade to a system that does not suit our business needs. So RMS 9+ is slow and non responsive for us. Review Source MV Marlene V. Accounts Real Estate Used the software for: 2+ years ### "RMS Customer Service" January 14, 2020 4.0 Pros Customer service is excellent (very friendly and easy to approach), and in the rare case the appointed rms represantative can's solve the problem or answer your question immediately it never takes long for them to get back with an answer. Cons Setup new properties can be confusing as it is not all in one area. 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