--- title: "Folge Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Folge the right Document Generation solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208369/Folge/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Folge 4.8 (104) [View alternatives](https://www.capterra.com/p/208369/Folge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Folge Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews PG Parth G Product Enablement ConsultantComputer Software, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I've been using Folge as my primary documentation and courseware authoring tool for over four years, and it has become an indispensable part of my daily workflow.“ July 22, 2026 PD Peter D OwnerInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “Some parts of the interface take a little getting used to, i.e. settings seem to be all over the place and require a bit of hunting.“ March 19, 2025 PG Parth G Product Enablement ConsultantComputer Software, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “On the rare occasions when I've encountered an issue or had a feature request, the team has been incredibly responsive, approachable, and genuinely interested in resolving problems.“ July 22, 2026 James M Application DeveloperPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “I guess I could say the thing Folge lacks most is: video. “ November 4, 2025 CN Crister N ManagerSports, 11 - 50 employeesUsed the software for: Less than 6 months. “The editing interface is intuitive — you can reorder steps, annotate, add screenshots, and even use OCR.“ October 6, 2025 JW JB W Director of ITConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “I had an issue with some of the text capture, after an email with the developer (who was very fast to respond)“ May 31, 2024 Syed Ali Raza S Business AnalystBuilding Materials, 201 - 500 employeesUsed the software for: 6-12 months. “The keystroke-based process capture is a unique feature and something I couldn’t find done this well in any other tool.“ January 15, 2026 ME MIshka E Project DirectorComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't like it much, that each screenshot is saved in a different page.“ November 24, 2023 ## Showing most helpful reviews Showing 1-25 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael K. \- E-Learning Used the software for: Less than 6 months ### "Great software for making lovely step-by-step guides" September 20, 2026 5.0 Pros Great and complete features for making lovely step-by-step guides. Lots of export possibilities with even more options for customization. Excellent support! Cons Components, like cursor, tooltips, spotlight and so on, can only be sized and positioned by drag-and-drop. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) With Talevideo (not listed above) we make more video-like GIFs with 15 frames per second. But the files became quite large. Therefor the loading time of the GIFs became too long. Review Source Syed Ali Raza S. Business Analyst Building Materials Used the software for: 6-12 months ### "Best Tool for Documentation" January 15, 2026 5.0 I really like using Folge, it has genuinely made my life much easier when it comes to documentation. I’ve used several other documentation and process capture tools in the past, but Folge has been the best fit for my requirements by far. The output is clean, easy to understand, and ideal for creating user-friendly procedures and how-to guides. It has significantly improved the consistency and quality of my documentation. Overall, it’s a very well-thought-out tool that delivers real value. Highly recommended for anyone who creates process documentation regularly. Pros The keystroke-based process capture is a unique feature and something I couldn’t find done this well in any other tool. It saves a huge amount of time and removes the manual effort usually involved in creating step-by-step guides. Also Oleksii is super helpful, whenever I have a suggestion or an issue I can easily discuss with him and he is helpful in catering those requirements. Cons Overall value for money is significant, only small issue I have was no cover page in word document, which was something the \[sensitive content hidden\] said coming soon. Switched from [Scribe](https://www.capterra.com/p/252555/Scribe/) Scribe does not offer the flexibility and features that Folge does, customizing the document, ability to download in multiple formats, having keystoke to define a step is something no other tool can match folge with. Review Source RW Ryan W. CEO Chemicals Used the software for: Less than 6 months ### "I love this software" October 22, 2024 5.0 This software was easy to use. It did not have a large learning curve. Very intuitive. Pros No monthly subscription! Easy to use and creates nice looking step by step guides. I love the auto screenshot and zoom options. Cons It would be nice to have additional formatting in titles, text blocks, descriptions, spacing without CSS. It would be nice to have the option for more online guides. Review Source FK Falko K. Delivery Manager Logistics and Supply Chain Used the software for: 6-12 months ### "As Close to Real-World Software Testing as It Gets" October 12, 2026 5.0 My overall experience with Folge has been extremely positive. The software significantly reduces the effort required to create professional and reproducible documentation. This is especially valuable in testing, quality assurance, and customer support scenarios, where clear documentation can save a considerable amount of time. The AI-powered capabilities further simplify the process by helping users organize information and generate high-quality documentation with minimal effort. Folge combines ease of use, efficiency, and practical functionality in a way that makes it a valuable tool for anyone who needs to document software behavior, defects, or workflows quickly and accurately. Pros What I like most about Folge is how closely it mirrors the real-world workflow of a software tester. Instead of forcing users to adapt to a predefined process, the software supports the way testing and issue documentation naturally happen in everyday work. Creating step-by-step documentation is fast, intuitive, and requires very little overhead. Features such as screenshots, annotations, and AI-assisted documentation help capture findings efficiently while maintaining a high level of detail and quality. As someone working in software testing, I appreciate that Folge feels like a tool designed by people who truly understand the challenges of documenting software issues and reproducing test scenarios. Cons At the moment, I honestly cannot point to any significant drawbacks. What surprises me most is how frequently useful new features and improvements are being introduced. Instead of simply maintaining the product, the team seems committed to continuously enhancing it based on real user needs. Whenever I think of a feature that could improve my workflow, I often discover that it has already been implemented or is being addressed through recent updates. Review Source James M. Application Developer Printing Used the software for: Less than 6 months ### "An Amazing Documentation App - No eternal subscription fees and backed by a developer that truly cares!" November 4, 2025 5.0 The app was easy to download, simple to configure my license, and has run smoothly so far across a variety of guides: exporting HTML, PDFs, exporting articles directly to my Confluence instance. And the support...completely amazing. I emailed regarding a minor issue that cropped up when sending an article to Confluence, where an information box was being sent over as a warning box. Oleksii responded within minutes with not only an acknowledgement, but he even had a solution and offered to send me a custom patched version if I needed it before the next planned release. I was stunned. That’s simply amazing customer service. Pros It’s a one-time payment, and you can download the software and keep it forever. No subscription. It took me a second to understand the workflow, but once I did, it became a snap to understand how everything worked together, and for anything else there's documentation available. The editor for images and the rich text editor are top notch. Folge makes it so easy to add steps, capture screenshots, zoom in, place cursors/arrows/numbering/highlighting...anything I’ve wanted to do, it’s had built in already! And the best part is the export options. I can create PDFs, export quick HTML pages and markup I can throw into static docs sites, and it even has a direct Confluence integration that lets me add KB articles and ticket documentation in moments...so now my company is actually growing its internal processes knowledge base instead of just fixing tickets and having to figure things out again and again. It gives you the ability to customize your guides to a high degree: custom options for each step, customizable content sections that markup and code, the content editor even includes an AI-writer to generate content on the fly, and even more that I haven’t even managed to find yet. Cons Compared with other software, it’s hard to think of a single thing... I guess I could say the thing Folge lacks most is: video. Folge doesn’t do video or audio recordings. Some competitors can record video and do AI voiceovers with it, which was a nice feature...but when you realize that those apps cost 30–40% of what Folge does, but EVERY MONTH, FOREVER...they can keep their video! Seriously, I can have Folge for all my needs for a great price, or I can pay nearly as much every month for a video clip at the top of my guides. No, thanks. Alternatives considered [Scribe](https://www.capterra.com/p/252555/Scribe/) Reason for choosing Folge Fixed price. Developer’s posts on Reddit that were relatable. Switched from [Guidde](https://www.capterra.com/p/10018280/Guidde/) For the same price as 3 months of Guidde, I have Folge forever. Guidde had videos and AI voiceovers, which was great...but beyond that Folge had everything else. So, I had to justify spending hundreds to thousands more just for those two things...and it just wasn't even a question. Review Source CN Crister N. Manager Sports Used the software for: Less than 6 months ### "A Game-Changer for Process Documentation 🚀" October 6, 2025 5.0 Folge has become a favorite tool very quickly. It’s incredibly easy to learn. I was up and running in minutes, and it saves me hours when documenting workflows, onboarding new staff, or creating internal guides/SOPs. The combination of recording, editing, and exporting in one streamlined interface makes it an absolute game-changer for documentation. Again, the possibility to record on the desktop, and not only in a browser, is a huge benefit and makes this tool stand out from many others. Pros The simplicity and power! You just hit "record," do your task as usual, and Folge automatically documents every step. The editing interface is intuitive — you can reorder steps, annotate, add screenshots, and even use OCR. I appreciate that everything is stored locally by default, giving me complete control over my data. The export options (HTML, PDF, Markdown, JSON) are also incredibly versatile. A significant benefit is also that it is a desktop app. Making it possible to record and document workflows in all software, not only in the browser. Cons Honestly, very little to complain about. Maybe the design could be slightly more modern, and I’d love a bit more automation when cleaning up steps, but that’s nitpicking. I'm sure we will see more AI functions very soon. Alternatives considered [Whale](https://www.capterra.com/p/208347/Whale/)[Scribe](https://www.capterra.com/p/252555/Scribe/)[Tango](https://www.capterra.com/p/191326/Facilities-Maintenance/) Reason for choosing Folge Pricing and the one-time buy option were key. The desktop functionality was also a key factor in the decision. Review Source JN Jack N. Professor Higher Education Used the software for: 2+ years ### "Great for creating college "how to do this" documents for students" July 11, 2025 5.0 Both the software and the developer have been outstanding to work with. Oleksii pays close attention to suggestions for improving Folge and implementing those suggestions. Since Clarify died years ago, this is by far the best documentation software I've found, especially for the price. Pros I find the workflow process in Folge to be superior to other processes I've used. I can put together teaching how to docs quickly, and accurately, which allows me more time for student interaction. What took me four hours with cut/paste and word takes me 45 minutes and looks superior, and exports in Markdown (my preferred format) for my Wordpress course website. Cons The only suggestion I have that would improve this software is to bring it to Linux/Ubuntu, so that those outside the major software ecosystems can use it. Alternatives considered [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Reason for choosing Folge Folge exported markdown while also having a quick workflow. Switched from [Clarify CRM](https://www.capterra.com/p/249325/Clarify/) Clarify was deprecated, and the other commercial options were too expensive for their features. Review Source PD Peter D. Owner Information Technology and Services Used the software for: Less than 6 months ### "Perfect, affordable successor to Clarify and Screensteps" March 19, 2025 5.0 I was a long-time Clarify and Screensteps user and, for me, these were the gold standard for annotation/documentation apps. Sadly, when Clarify went EOL and Screensteps moved to a subscription model that was prohibitive for a single-user operation like mine, I was left scrambling for alternatives. I've tried alternatives but none could match the power and flexibility of Clarify or Screensteps. Imagine my delight when I stumbled across Folge; within minutes of trying it I bought the license. Finally, making documentation is fun again! Pros Folge has a lot going for it! Made short work of importing a folder of screenshots and letting me organize into steps and substeps. Adding annotations and custom text blocks to each step is a cinch. Lots of annotation options, including sequential numbers, blur and a mouse pointer. Lots of export options: standards like HTML, Word and HTML but also Powerpoint, Markdown and JSON. Customize style and formatting using CSS and HTML. Global and guide-specific text placeholders make it easy to white label a guide and repurpose for specific users or clients. Most of all, I'd say that developer responsiveness is the #1 reason to love Folge. Just take a look at the changelog and the public feature request forum. Users can make suggestions, vote up their favourites, and watch features move from wishlist to completion. Cons Some parts of the interface take a little getting used to, i.e. settings seem to be all over the place and require a bit of hunting. Alternatives considered [Scribe](https://www.capterra.com/p/252555/Scribe/)[MangoApps](https://www.capterra.com/p/131314/MangoApps/)[Greenshot](https://www.capterra.com/p/229399/Greenshot/)[Snagit](https://www.capterra.com/p/209649/Snagit/)[Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Reason for choosing Folge Browser plugins are a non-starter. Snagit is underpowered. Word is bloated. Switched from [ScreenSteps](https://www.capterra.com/p/130536/ScreenSteps/) Clarify has been out of production for years and no longer works with my OS. Screensteps has moved to a subscription model which is too expensive for my Review Source PG Parth G. Product Enablement Consultant Computer Software Used the software for: 2+ years ### "An Exceptional Documentation and Courseware Authoring Solution" July 22, 2026 5.0 I've been using Folge as my primary documentation and courseware authoring tool for over four years, and it has become an indispensable part of my daily workflow. I use it almost every day to create technical courseware, lab guides, and training content, and it has consistently helped me produce high-quality documentation efficiently. One of the aspects I appreciate most about Folge is that it is actively maintained and continuously evolving. New features are introduced regularly, existing functionality is refined, and the product continues to improve with every release. The application is intuitive, reliable, and has significantly reduced the time and effort required to create polished documentation. Equally impressive is the level of customer support. On the rare occasions when I've encountered an issue or had a feature request, the team has been incredibly responsive, approachable, and genuinely interested in resolving problems. They actively listen to user feedback and are committed to improving the product based on real-world use cases. That level of engagement gives me great confidence in the product and the team behind it. Folge has become a critical tool for our business. It enables us to create and maintain professional-quality courseware at scale, and I genuinely can't imagine our content development process without it. The combination of an outstanding product, frequent improvements, and exceptional customer support makes Folge an easy recommendation to anyone looking for a documentation and courseware authoring solution. Thank you to the entire Folge team for building and maintaining such an exceptional product. Review Source WD Will D. Manager Computer & Network Security Used the software for: 1-2 years ### "Adding Significant Business Value" July 22, 2026 5.0 Significant business impact and value add. We highly recommend Folge for all team members who have to rapidly produce high quality customer facing content. Pros My team is very fortunate to have discovered Folge over 3 years ago. This tool feels like it is custom built to meet our needs. We use it nearly everyday to developed Student Guides (lectures and hands-on labs) for a large range of our technical products. The use of Folge has accelerated our development cycle by days. What use to take us 2 or 3 days of work is now completed in a single afternoon. This alone is reason enough to purchase this tool. However, I would also add in the quality of the tool and the top level support as additionally reasons to purchase it. By using Folge nearly every day to build custom facing technical courseware we are adding measurable value to our business. Cons We have no issues or concerns, it is one of the easiest tools we use in our software and course development process. Review Source GC Guillaume C. Webdesigner Information Technology and Services Used the software for: 6-12 months ### "Saves time and look professional" November 30, 2020 5.0 I'm very happy because it's a huge time saver. Plus the outcome looks very professional with a table of content, a title for each page, etc. etc. It's also a good for my own image. Pros The software is very easy. There are many personalization options and a lot of tools to highlight & comment the images of the tutorials I make with Folge. There are many export formats as well. Cons I've using it for 6 months now and I didn't see any flaws yet. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Powerpoint is too heavy and not specifically designed to make tutorials. It's possible but it's long and painful. Review Source DF Daniel F. HRIS Manager Food Production Used the software for: Less than 6 months ### "Folge For the Win" September 4, 2025 5.0 My experience with Folge has been excellent. I’ve been able to create three in-depth SOPs in the same time it would normally take me to create one, thanks to its sensible and intuitive UI. It has quickly become a go-to tool for streamlining documentation, delivering both speed and quality without compromise. Pros Folge shines in its simplicity and efficiency. The ease of use makes it approachable right out of the box. It has strong customization options allowing users to tailor SOPs to specific needs. For the price, the value is outstanding. Delivering professional-level results without a steep investment of time or money. Cons At this stage, there are no drawbacks to note. The application has performed consistently well across different use cases, with no noticeable gaps or limitations in functionality. Review Source CP Chad P. Manager - Program Management Program Development Used the software for: Less than 6 months ### "Folge = Fantastic" March 12, 2025 5.0 Pros Ease of use and the instructions provided made implementing this for our company a breeze. It does take a little of trial and error to figure the best way to do things for your documentation needs, but that is expected with any software. Also their support is super responsive and they take client feedback and better yet implement improvements based on it :) Cons Nothing in the offering that we have would I really look to change. Review Source RT Rick T. IT Support Computer & Network Security Used the software for: 2+ years ### "Folge - better work flow, better documentation -- happier users" January 31, 2023 5.0 I used Screen Steps from Blue Mango Learning before, and Folge provides all that Screen Steps provided but with a nicer interface and upgrade path. Pros Very nice software to collect and document screen shot HOWTO documentation with built in image editing and text editor for the help steps. Work flow is fast and snappy so you can work through all your steps and then export it to multiple formats - many of which are presentable enough to hand over to the customer or client as is. Cons A little bit of a learning curve on how to setup and collect the screen shots. Thankfully I found this site, \[sensitive content hidden\] , which old me on the software. Review Source BD Bob D. IT Director Education Management Used the software for: Less than 6 months ### "Finding Folge was a lifesaver to me!" October 24, 2021 5.0 I'm the IT Director for 2 schools. I often have to create very detailed step by step how-to documents for some teachers that are horribly technophobic. I had used Clarify for years, and kept an old computer around just so I could still create those docs, as that app has been discontinued. When I found Folge, I was absolutely thrilled! An app that does exactly what I need to do (and more) that is not as cost prohibitive as the other documentation apps currently available for mac. My teachers have been thrilled to have their hands held virtually once again. And I'm thrilled to have found another independent developer who is very responsive. I have been touting this app to all my tech groups and they have found it as valuable as I have. Pros Fabulous cost effective replacement for Clarify. Very easy to use, and even more powerful than clarify was! It makes it as easy as possible for me to create my how-to tutorials I need to generate. Cons So far, nothing serious. It just took a little to get used to the mindset behind the screen capturing process. Once you understand that, everything else works like a charm. Review Source JR Jesse R. EHR Analyst Medical Practice Used the software for: 6-12 months ### "Folge makes it easy to capture and create instructional software guides" February 14, 2023 4.0 I work in healthcare, and I use Folge to make guides, explanations, and instructions for healthcare providers to follow when using the Electronics Health Records software. The PDF guides that it makes are very clean looking and a lot of the items in the PDF can be adjusted, such as page numbering, font type and sizes, and page arrangement. Pros The best feature is how easy it is to capture step by step screenshots to demonstrate steps or processes on a computer or when using computer software. Folge will take a separate screenshot for each click that you make, showing what you are doing for each step. It is easy to then arrange the screenshots into a set of steps and annotate the screenshots in order. Cons I think some of the image annotation features could be improved. Folge gives you the ability to draw arrows, lines, text, and other symbols on the images/screenshots that you capture. When I convert these to PDF it seems that some of the annotated items can appear blurry, although it is generally not an issue. I think that this could be improved a bit. Review Source Pat D. Technology Whisperer Information Technology and Services Used the software for: 2+ years ### "Just buy it" January 24, 2023 5.0 It just works - I have a set of saved guides that I have built over time to share with clients, and I can easily customize any of them for updates in software in or the operating system. Pros As a consultant who often needs to teach clients new skills, it's a great, simple, and fast tool to give them reference information. It keeps me from having to answer those "quick question" calls the day after a session. Cons I would love to be able to choose from a set of icons to drop in to a guide - even just built-in access to a third-party provider. Review Source AM Alex M. IT Specialist Information Technology and Services Used the software for: Less than 6 months ### "Game Changer!" February 7, 2022 5.0 My experience has been very pleasant. The support provided for this software is by far the best support I have ever received. They are extremely responsive and genuinely care about their product and customers. Pros Everything about this software is simply outstanding! The ability to create a guide in minutes with an intuitive interface, templates, screenshot editor and multiple export options is a game changer! Cons There is nothing I dislike about this software. However, If I could make one feature request, it would be to sync guides between devices. I have two Folge licenses associated with one email address. I use this application on two different computers. It would be awesome to work on a guide on computer A and open it on computer b. Review Source WS Wil S. CEO Information Technology and Services Used the software for: 6-12 months ### "Great software for making KB articles" October 8, 2023 5.0 Pros Many export options and options to set default settings Cons Nothing really, overall the software is great. I wish I could sync guides between computers when I sign in, thought this would probably make the software more expensive. Review Source KS Krisada S. Managing Director Computer Software Used the software for: Less than 6 months ### "Very good all round software to help make software user guide" April 28, 2022 5.0 Very impressed and satisfied. Pros Simple user interface and minimal features allowing easy SOP setup for multiple people to work on one document. Practical features make it easy and fast to make help document. Multiple output format is very helpful especially Word and Powerpoint. Cons It will be superb if there are these features as well. 1) Automatic generation of short written instructions 2) Automatic language translation. 3) Sharing of documents between team member e.g. Google drive integration. Reason for choosing Folge Ability to export as MS Word. Review Source JAA Joan Albert A. CEO Information Technology and Services Used the software for: 6-12 months ### "Great app to create technical documentation. " June 14, 2024 5.0 Pros It's a great app to create documentation. Create html or pdf documents with all the documentation. It's easy to use. Cons There is a lack of customization functions in the html output but nothing that a web programmer cannot do. Review Source YK Yoshi K. IT Manager Higher Education Used the software for: Less than 6 months ### "Was looking for an inexpensive way to expedite creating tutorials on Mac and PC" January 31, 2023 5.0 We are the Chemistry department of Washington State University. We use Folge to quickly create in-depth tutorials on a range of subjects from installing software to documenting complex processes for staff/faculty/student training. Folge has greatly expedited these processes. Pros Bang for your buck. VALUE is the name of the game with Folge. We intended to use this for Mac-only (as windows has some basic built in tools), we ended up getting both versions, WELL worth it. The author is amazingly responsive and continues to develop features and crush bugs as they are reported. Not sure what else to say, outstanding product with as good of support as you could hope for from an independent developer. Respect to you \[sensitive content hidden\], keep it up! Cons 1 man show so support will never be what a larger group/company could provide but that said... that 1 man is SKILLED and takes great pride in his achievement - and it's warranted. Right Cons... despite being a solo dev our emails were responded to within 24hrs, still impressive for someone wearing all the hats. Review Source MT Martin T. Software developer Computer Software Used the software for: 6-12 months ### "Folge fills the gap that the discontinuance of Clarify left. " January 27, 2023 5.0 It helps me get done now what I used to use Clarify for and that Techsmith Snagit cannot do. Pros Ease of use. One can start using it without spending eons in help doc. Cons Nothing worth mentioning at this time. I am happy with Folge's features for now. Review Source JG José G. Land Surveyor Engineer Civil Engineering Used the software for: Less than 6 months ### "Nice program got tutorials" May 26, 2023 4.0 Pros A very practical program that came to solve a serious problem in my professional life. With Folge I can easily create tutorials while watching training classes. Cons As I said before I don't like the way you move steps within the list of steps. Very buggy and annoying. I also think it would add value to the Folge feature to be able to move steps with sub-steps and move multiple selected steps. Review Source BZ Botond Z. Project manager Oil & Energy Used the software for: 1-2 years ### "Happy customer " January 31, 2023 5.0 Folge is my go to tool since I found it, and I find myself prone to make a manual instead of an email to simply explain features or create a fast "how to" document.It's so handy, that invisibly has improved the on boarding documentation of projects, speeding up the process by days with an increased quality. Pros On screen capture, then the selection of the images. Very efficient, fast Cons Whatever I disliked in the past, the great customer service has resolved it in days. Reason for choosing Folge I did trial to multiple software and I fell in love Review Source Similar Products Featured