# BrandBot Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about BrandBot Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more.

Source: https://www.capterra.com/p/208483/BrandBot

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# 

 BrandBot Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

BrandBot

## What is BrandBot?

Consumers are demanding more from their fitness experiences. An industry that was once transactional is now expected to create personalized experiences before, during, and after class. BrandBot partners with fitness CRMs to deliver the ultimate customer experience for brand-centric boutique fitness studios. BrandBot allows studios to manage and consolidate their emails, text messages, phone calls, and more inside one centralized hub. Located in 1825 33rd St, Boulder, CO 80301, United States

## What is BrandBot used for?

[Email Marketing](https://www.capterra.com/email-marketing-software/)[Yoga Studio](https://www.capterra.com/yoga-studio-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$49

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for BrandBot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.xplortechnologies.com/&name=BrandBot)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BrandBot

3.0 (6)

VS.

[4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/)

Starting Price

$49

Per User, Per Month

Starting Price

$9

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.2 (6)

Ease Of Use

4.6 (2,126)

Value For Money

2.6 (5)

Value For Money

4.5 (2,022)

Customer Service

2.8 (6)

Customer Service

4.5 (2,070)

## BrandBot alternatives

[4.5 (6,217)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

Starting price

$15.00

Per User, Per Month

[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

Starting price

$16.00

Per User, Per Month

[4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

Starting price

$12.00

Per User, Per Month

Highest Rated

[Systeme.io](https://www.capterra.com/p/198994/Systeme/)

[4.8 (2,126)](https://www.capterra.com/p/198994/Systeme/reviews/)

Starting price

$17.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/198994/Systeme/)

[View all alternatives](https://www.capterra.com/p/208483/BrandBot/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Management

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Email Campaign Management

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Plan, execute, and analyze email marketing campaigns

Template Management

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Create, save, and re-purpose templates for emails, forms, etc.

Customizable Fields

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Marketing Automation

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Automate workflows and trigger campaigns based on customer actions

Mass Texting

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

BrandBot 55 features

Send and receive text messages to communicate with clients or prospects in real-time

Track the attendance of specific individuals or groups

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Automatically create schedules based on business needs or employee availability and qualifications

Create and automatically send premade copy in response to customer messages

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act

Organize and group data or items based on various criteria

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Tool to send questionnaires to customers to gauge feedback

Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.)

Customize data fields to support various needs and use cases

Send automated marketing emails based on user actions over a predetermined period

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Plan, execute, and analyze email marketing campaigns

Schedule and manage the logistics of activities and other gatherings

Predefined actions automatically performed on the occurance of specific events

Group messaging lets multiple people carry on a group conversation

Store and manage images

Create landing pages or online forms designed to capture new leads and prospects

Route and distribute your leads to third party buyers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Manage contacts across multiple mailing lists

Automate workflows and trigger campaigns based on customer actions

See past and upcoming campaigns and communications in a calendar view

Send messages to multiple subscribers at the same time

Database of members to track personal information of individuals and families

Personalize text messages using templates and custom fields

Access software remotely via mobile devices

Optimize content to ensure it is easily accessible for mobile users

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Create many versions of emails, forms, or actions and gauge which is most effective

Send personal messages to clients or attendees

Accept and process online payment transactions

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Send and receive messages in real-time via an online communication channel

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.)

Send individual or bulk text messages at predetermined times

Group leads or contacts based on their specific characteristics

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Schedule shifts for staff/employees, track hours worked, and manage staff payroll

Add or remove subscribers from mailing lists

Organizing a group of people to accomplish a task

Create, save, and re-purpose templates for emails, forms, etc.

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

3.0 (6)

3.0

Based on 6 reviews

## Pricing

Value for money

2.6 (5)

Basic

$49.00

Per User,Per Month

Value for money

2.6 (5)

2.6

Based on 5 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.8 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.8 (6)

2.8

Based on 6 reviews

## User reviews

Overall rating

3.0

Based on 6 reviews

Filter by rating

5(2)

4(1)

3(0)

2(1)

1(2)

Mentioned topic

Sorted by most recent

LM

Lora M.

Studio Director

Health, Wellness and Fitness

### "STAY AWAY!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 24, 2025

It started okay when we first signed up, then it all went downhill when they expanded before they had the actual capacity to do so. The platform was a mess—inconsistent and S L O W. Customer service went from fairly prompt responses, though their ability to resolve issues was extremely common, to waiting days or a week to reply (even in an existing thread) with no resolution or straight up gaslighting. My favorite example: we paid them extra for their built-for-you service, where we were taught how to use the mass SMS service properly. It worked well for quite some time, and we suddenly ended up having constant problems with SMS in our last few months with BB. They told us it wasn't designed for mass SMS, even though they specifically marketed it that way and had an entire program built around it. 0/10 recommendation.

Pros

After three years of using this "marketing suite", there is nothing I can say is a pro.

Cons

Clunky and not intuitive at all. Things do not consistently work. POOR customer service. If they ever get back to you, it's typically with gaslighting.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

The platforms didn't connect well enough for the segmentation we needed

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reasons for choosing BrandBot

don't remember who we looked at. BB is part of mariana tek, which we thought we'd be happy with. wrong.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CE

Courtney E.

Manager

Health, Wellness and Fitness

### "SPINCO Nova Scotia"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 12, 2022

Brandbot is a great marketing tool for businesses. Once you take time to deep dive into all of the features, you can use it in a multitude of ways to help benefit your business.

Pros

How you can see the statistics of everything sent out. For example, if you send out an email you can see stats such as "how many people opened", " how many bounced", "how many unsubscribed".

Cons

Would love to see a few more options for email layout customizations

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CD

Carrie D.

Owner

Health, Wellness and Fitness

### "Keep your customers engaged"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2021

Pros

The system is so easy to use and truly customize. It integrates easily with the top fitness software making it seemless to use

Cons

nothing it coming to mind. They are quick to respond to issues and continue to develop their software to best assist their clients.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Operations Director

Education Management

### "Great concept, NO EXECUTION"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 3, 2021

It's been a NIGHTMARE! The single worst software rollout I have ever experienced.

Pros

I love that the software is designed to link with Pike13, pull data, and enable automated triggers for text, email, etc.

Cons

It does not work! We signed up in December, and it's now March and the automated campaigns are STILL NOT WORKING! I've been told things are fixed and we can go live at least 3 times and each time I've found that it is still not working properly. While the customer service rep has been pleasant, he has failed to provide any solid information. And it often takes days to get a response from them (and even then - I have to keep emailing to get them to respond). At one point they even triggered a MASS communication to our ENTIRE customer database which led to HOURS of customer service as we responded to angry customers and had LOTS of customers ask to be taken out of our database. It's been a nightmare. I only stuck it out this long because of all the time we invested setting up email and text campaigns that would have to be re-invested if we switch to another platform. But if they can't get their platform working soon - we will be moving elsewhere.

Reasons for choosing BrandBot

The only reason we chose BrandBot was that it reportedly integrated with Pike13. But that's not proven to be true.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

ranj B.

Owner

Health, Wellness and Fitness

### "Brandbot Feature Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 13, 2021

From initially setting up my campaigns to customer support the team at Brandbot has been very supportive. I have always had whatever issue I had resolved in a timely manner.

Pros

I love that I can see at a glance when someone signs up for a MINDBODY profile right away. I love the SMS chat feature and the mobile capability. This allows me to communicate with my members right away. Creating newsletters is super easy. Auto campaigns are easy to set up. Love how we can create segments to filter certain groups.

Cons

There isn’t anything I least like. I love all of the current features. If anything, I would like to see an easier way to send out mass texts.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DW

Doug W.

CEO

Health, Wellness and Fitness

### "Horrible support and non-existent development team"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 28, 2020

Was good until they stopped caring about the product and their customers. If you are considering Brandbot for your fitness business, just don't. Choose another product.

Pros

This company had such promise. The current version was positioned to solve the customer journey and marketing automation challenges of small boutique fitness studios.

Cons

They simply stopped developing it. They made promises of feature improvements but never delivered. They rolled out new feature buttons on the platform with a coming soon label on them. Unfortunately, they never delivered the features. In speaking with their support they said their developer (singular) quit and they haven't been able to rehire. That was 6 months ago. They advertise that they have Mindbody integration, however, what they don't tell you is that it is not a real time integration. In runs on a polling interval of 15 min to 4 hours. This kind of gap is unacceptable for automation sequences that are supposed to fire immediately after a customer performs an action. Finally, I can tell you that the team at Brandbot just doesn't care about their customers. During the US Thanksgiving 2020 they shut down their support for 4 days so that the staff could "enjoy the holiday with family," said the message in their website chat bot. They are a marketing platform that serves an international customer base! And their leadership team thought it was a good idea to close support on the biggest shopping weekend of the year in North America. I can attest that their product broke suring this period and stopped sending email and sms campaigns and nobody was around to even answer support tickets let alone attempt to fix the issue.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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