# Anakage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Anakage the right Service Desk solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/reviews --- Anakage 4.4 (31) [View alternatives](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Anakage Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews MA Mohan A IT Operations LeadInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “Anakage makes it easy to automate everyday IT tasks such as password resets, device maintenance, and system optimization without writing any code.“ January 29, 2026 AK ABHISHEK K Automation EngineerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The UI feels somewhat outdated and could be more intuitive for modern users.“ November 12, 2025 Shashi P Project ManagerElectrical/Electronic Manufacturing, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The guided and automated remediation workflows empowered users to resolve issues themselves while IT retained full control and visibility.“ January 30, 2026 JK Joginder K Tool SMEInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The customer support team \[sensitive content hidden\] has been responsive and professional, ensuring smooth operations and timely assistance whenever required.“ August 27, 2025 AK Atul K AdministratorInformation Technology and Services, 10,001+ employeesUsed the software for: Less than 6 months. “Help admin team to manage compliance and deliver other solutions very easily using admin interface.“ July 21, 2025 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mayur S. Manager Information Technology and Services Used the software for: 2+ years ### "One-Stop Solution for End-User Automation" November 10, 2025 4.0 Overall, Anakage (Heal IT) has been a useful platform in advancing end-user automation strategy and reducing repetitive support load. With guided workflows and actionable insights, it has helped improve resolution consistency and operational efficiency. Pros 1\. In-build out-of-the-box solutions are ready to deploy state 2. Focuses on automate common and repetitive issues 3. Real-time dashboards and reports that support quick, informed decision-making. 4. Progressing with different technologies like Chatbot, In-build ITSM & ITAM, 5. Various functionalities like Condition based Auto-fixing, Campaigns, Scoring etc. Cons 1\. Certain customer specific automation workflows takes time to design, which needs to be improved. 2. Review Source VR Verified Reviewer Information Technology Infrastructure Specialist Information Technology and Services Used the software for: 6-12 months ### "Reliable Platform for Proactive Endpoint Automation and Compliance" February 26, 2026 4.0 Pros Anakage helped us proactively automate endpoint monitoring and resolve common device issues without manual intervention. Self-heal and self-help automations addressed recurring problems like disk space constraints, performance slowdowns, and application issues, which reduced repeat tickets and improved overall device health. The platform also worked well across both Windows environments, enabling guided and automated remediation for everyday user issues. Cons The platform introduces many powerful automation and health-check capabilities, so it takes some time to fully explore and fine-tune all use cases. Once configured, however, the automations run reliably with minimal ongoing effort. Switched from [BoldDesk](https://www.capterra.com/p/255105/BoldDesk/) for more stability and zero code value for software package and deployment. Review Source RC Rishikesh C. Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Anakage review" October 3, 2022 3.0 It was Ok.. Pros being an automate software, its help to fix the issue instantly which save time & workforce. Cons Anakage has limitation for most of the software as its work on perticular sets of scripts which sometime didn't help to fix the issue. Review Source SR Santhanam R. COO Services Information Technology and Services Used the software for: 1-2 years ### "Customer Success" May 3, 2024 5.0 Very much satisfied and like the support from top management. Product roadmap is in the right path. Pros Self-help, Self-heal and ease of customization. Cons Deployment timeline in heterogeneous environment Switched from [End-user IT Analytics](https://www.capterra.com/p/134102/End-user-IT-Analytics/) Stability and support issues. Product roadmap, Review Source Shashi P. Project Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Effective Platform for Proactive Compliance and IT Operations Automation" January 30, 2026 5.0 Our overall experience with Anakage has been highly positive. It enabled us to shift from reactive troubleshooting to proactive compliance and device health management. Automation reduced operational effort, prevented failures before they occurred, and delivered meaningful time and cost efficiencies. Anakage has become a dependable platform for scaling IT operations while maintaining performance and compliance. Pros Anakage helped us strengthen endpoint compliance and operational stability across our environment with minimal manual effort. Vulnerability remediation, patch readiness, essential service monitoring, and software configurations were handled proactively, reducing operational risk. The guided and automated remediation workflows empowered users to resolve issues themselves while IT retained full control and visibility. This significantly improved device health, reduced failures, and standardized configurations across new and existing machines. Cons The platform covers a wide range of use cases, so it takes some initial time to align teams on best practices and automation strategies. Once processes are defined, however, execution becomes consistent and largely hands-free. Review Source JK Joginder K. Tool SME Information Technology and Services Used the software for: 1-2 years ### "Automation Tool SME" August 27, 2025 5.0 Currently, I am working as a Tool SME, and my experience has been amazing collaborating with the Anakage team. I truly appreciate their efforts in implementing this tool seamlessly, without any challenges. Pros We have been using this tool for an extended period and have found it to be highly effective and reliable. Its ease of use has allowed our teams to quickly adapt without additional training efforts. The solution has played a vital role in reducing ticket volumes through proactive issue resolution and efficient tracking capabilities. The customer support team \[sensitive content hidden\] has been responsive and professional, ensuring smooth operations and timely assistance whenever required. Software installation and deployment processes are seamless, minimizing downtime and improving overall productivity. Furthermore, the tool provides effortless API integration with other applications, enabling smooth interoperability and enhancing our digital ecosystem. Overall, this solution has delivered measurable value to our operations and continues to support our efficiency and growth objectives. Cons We have been using the Anakage tool for the past 1.2 years and have not encountered any challenges or drawbacks. The tool is user-friendly and has proven highly effective in implementing new solutions, which has significantly contributed to reducing ticket volumes. Review Source MA Mohan A. IT Operations Lead Information Technology and Services Used the software for: 2+ years ### " Strong Platform for Proactive and No-Code IT Automation" January 29, 2026 5.0 Our overall experience with Anakage has been very positive. It enabled us to shift from reactive IT support to proactive, automated operations, helping reduce support tickets and improve system stability. The platform delivers consistent value and has become an important part of our IT operations. Pros Anakage makes it easy to automate everyday IT tasks such as password resets, device maintenance, and system optimization without writing any code. The platform helped reduce manual effort for the IT team while improving endpoint performance and overall end-user experience. Its self-service and proactive automation features encouraged strong adoption across users. Cons There is very little to dislike about the platform. Like any powerful automation solution, it takes some time for teams to explore all capabilities, but once set up, it runs smoothly with minimal intervention. Review Source MK Manish K. Project Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "#DigitalTransformation #ITSupport #Automation #UserExperience #Anakage #Innovation #Productivity" August 26, 2025 5.0 Anakage is not just a tool—it’s a strategic enabler for organizations aiming to improve productivity, reduce support costs, and enhance user experience. Pros It’s a game-changer for IT support and end-user enablement. ✅ What stood out: Self-healing automation that reduces L1/L2 tickets Very helpful & Tech team is awesome Seamless integration with enterprise environments Newly added features that enhance visibility and control for IT teams Cons While every solution has its strengths and limitations, what truly sets Anakage apart is their support team. They are incredibly agile and consistently go the extra mile to ensure customer success. Review Source AK ABHISHEK K. Automation Engineer Information Technology and Services Used the software for: 1-2 years ### "Efficient IT Automation with Modernization Potential" November 12, 2025 5.0 Anakage is a powerful tool that streamlines IT workflows by automating repetitive tasks like installations, script execution, and remote maintenance, saving time and boosting efficiency. Pros Implementing innovative solutions to streamline IT workflows—especially for repetitive tasks and remote actions such as software installation, script execution, and system maintenance—can greatly enhance efficiency and add significant value for support engineers. Cons The UI feels somewhat outdated and could be more intuitive for modern users. Remote tasks occasionally experience delays Review Source KP Karthikeyan P. Senior Lead Software Engineering Information Technology and Services Used the software for: 6-12 months ### "Anakage:- A powerful tool for End User IT Support" March 9, 2026 5.0 Anakage improves IT efficiency and reduces manual work by automating common IT tasks and enabling self-service for employees Pros Single integrated Tool for handling multiple End user solutions Enduser can fix the issue by themself hence reduce the support ticket significantly Cons Facing Sync delay on the end user device to the web portal, for minor image updates also build needs to get updated Review Source MS Mayur S. Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Review on Heal IT at Indus" July 27, 2022 5.0 Pros Proactive features are nice., dashboards are also good, Cons No currently.. Very early to comment..... Review Source GR Gaurav R. Compliance Manager Automotive Used the software for: 2+ years ### "Recommended Anakage as utility to better utilize & Manage the IT Assets" December 19, 2025 5.0 Very happy with the experience as it is reduce the ticketing volume automatically which directly impact the loan of End user engineer. Pros Anakage utilities Front End & Back end are very effective and user friendly. Front end enable user to resolve their issue promptly and backend utilities automatically resolving the issue Cons Need to improve the GUI with latest AI enabled for best results so that it can attract the end user to use the same. Review Source CSC Chandrashekhar Saini C. Transition Manager Information Technology and Services Used the software for: 6-12 months ### "Anakage - My 24x7 support team" July 21, 2025 5.0 Although there were initial issues during setup and reporting dashboard, the support of Anakage team was really forthcoming. Pros Anakage is a user-friendly automation platform that significantly reduces service desk tickets. Its self-help and self-heal features enable users to fix common IT issues on their own, boosting productivity and minimizing downtime. The analytics dashboard offers valuable insights on usage, and the customizable workflows add flexibility. Cons While the platform is powerful, the initial setup and configuration require some technical effort. Customizing scripts for unique organizational needs may need technical support from the Anakage team. The reporting features could be enhanced with more export options and real-time data filters. Review Source AK Atul K. Administrator Information Technology and Services Used the software for: Less than 6 months ### "Anakage - End user support tool" July 21, 2025 5.0 It enables end user to resolve day to it issues themselves . Help admin team to manage compliance and deliver other solutions very easily using admin interface. Pros Anakage simplifies the management of client machines and delivers proactive solutions that help prevent end-user support tickets in daily business operations. Cons The reporting interface could be more user-friendly, as it currently feels a bit confusing. Improvements are needed in both report naming and the menu structure Review Source VR Verified Reviewer Customer Support Executive Information Technology and Services Used the software for: 2+ years ### "Heal IT - Self service platform" January 25, 2022 4.0 It is going well. We are also exploring new features and case studies with the teammates Pros It is easy to use and always customizable as per your needs. Cons It can perform much better as there is always a scope for improvement. Reason for choosing Anakage As It is a self-support platform Review Source AD Amol D. Senior Technical Project Manager Computer Software Used the software for: 1-2 years ### "Anakage Review" September 29, 2023 4.0 Pros Self heal and self help capabilities are extremely useful Cons Self heal and self help capabilities are extremely useful Review Source SS Savio S. Program Manager Automotive Used the software for: 2+ years ### "Serves the purpose" February 9, 2022 4.0 Quick access to support, Empowering users to resolve issues by themselves (saves time) Reduce ticket volume to helpdesk (saves cost) Pros Ease of Use, Easy to deploy, easy to manage the content. Cons Self help automations can be improved to make it more user friendly. Review Source AK Anil K. IT administrator Banking Used the software for: 1-2 years ### "Easy for end users to use" October 3, 2022 5.0 We can add and remove the latest version of the software in the portal and we can download from portal applications which is part of the portal Pros Easy for end users to use this app and run smoothly Cons Remotely trigger the app on end users and install the application silent Review Source VK Venkatesh K. Team lead Computer & Network Security Used the software for: 6-12 months ### "Excellent and easy to use" August 4, 2022 5.0 Really it's good product in all automation scripts Pros Application installation and Compliance part it's very helpful Cons I believe everything is included now. More compliance application should be add Reason for choosing Anakage Freeware application installation is very easy to install because don't need copy Review Source AP Amit P. IT Manager Information Technology and Services Used the software for: 6-12 months ### "Anakage tool " August 4, 2022 3.0 Its good tool need to explore more Pros Its easy to use and avoid IAT engineers dependencies by rasing the incident Cons while deployemet we need suppot from anakege team Reason for choosing Anakage to provide smooth support to end user and reduce IT engineer dependencies Review Source BM Bhism M. PM Information Technology and Services Used the software for: Less than 6 months ### "Heal IT & Selfhelp online solution " March 21, 2022 5.0 Support is awsome.. We also get support and resoltution of issue as per defined SLA. Support team members aer highly technically proficient and friednly. Pros Deployment architecture for offline HealIT offline solution and selfhelp online solutions are very simple. We are using Anakage End User Support Automation Platform from last 6 months and observing singnificatnt amount of efforts reduction while working on repeatitive incidents and software installation. This tool has reduced the IT engineer's effort having improved the SLA also. Cons Only one suggestion, some enhancement in reporting needs to be done. Review Source NK Neelraj K. EUC support Information Technology and Services Used the software for: 6-12 months ### "Good " July 27, 2022 4.0 Pros password reset and MS outlook troubleshooting Cons Additional automation to perform additional tasks is missing Review Source SD Sanjeev D. Consultant Telecommunications Used the software for: I used a free trial ### "Demo " July 27, 2022 4.0 Pros this software is User Friendly in nature. Cons There may be an option for asking Issue resolved or not. Review Source AK Arun K. Sr.Analyst Information Services Used the software for: 6-12 months ### "Review" August 4, 2022 5.0 Good Pros No need to connect with users directly Cons very less solutions added Review Source RP Rahul P. Service desk engineer Information Technology and Services Used the software for: 6-12 months ### "Use of selp help portal" August 4, 2022 4.0 Pros A user can use this to resolve the issue by self. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.