# Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Adit the right Dental solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208534/Adit/reviews --- Adit 4.7 (271) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Adit Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews MO Megan O ReceptionistIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team becomes familiar with the platform, it becomes a valuable tool for managing patient engagement and supporting day-to-day operations.“ March 16, 2026 Nimet A OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes.“ February 20, 2026 Isabella C Director of OperationsHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The platform offers strong value for the money, especially considering how many features are included—patient communication, online scheduling, call tracking, forms, and marketing analytics all in one place.“ December 3, 2025 AN Aja N dentistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Most times that the system experiences issues is during our working day, which is really inconvenient, as we cannot communicate with via calls or texts when the system goes down.“ December 16, 2025 JN Jennifer N optometristMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I recently relocated my office, and the Adit team helped me tremendously help with notifying my existing patient base via email blasts and adjusting my text and voice notifications.“ January 16, 2026 Nicholas C OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Adit's online scheduling system is not the best we always get patients just thrown anywhere and sometimes it makes it more work on us.“ April 2, 2026 MS Mehrnaz S Front officeMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “My favorite part is the the Mobile app which allows team members to access patient information and address concerns anytime, anywhere.“ April 9, 2026 KS Kelly S ManagerMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “It didn’t matter how many times we called; the issues were never truly resolved. When I did manage to speak with someone, I repeatedly told them our office hours, yet they would always call after we were closed to “diagnose the issue.”“ October 28, 2025 ## Showing most helpful reviews Showing 1-25 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nimet A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good value, Great Service" February 20, 2026 5.0 Pros I have been using Adit services for a number of years. They are very quick to respond to requests we make on our website, and often suggest ideas that can make our website stand out better and showcase our services. They offer many services at a fair price. Cons We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes. Switched from [Oracle APEX](https://www.capterra.com/p/233100/Oracle-APEX/) Cost, and Adit had more services provided Review Source ML Moonyoung L. Orthodontist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Integrates multiple services into one" February 23, 2026 5.0 Pros It stramlines multiple platforms into one app that is easy for my team to use. For us, it combines VoIP, messaging and payments Cons Currently I do not have any cons at the moment since we started using the application for the last few months. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Previous company was not integrated into our practice management software Review Source KS Kelly S. Manager Medical Practice Used the software for: 6-12 months ### "Just because something costs less, doesn't mean it's worth it......." October 28, 2025 1.0 Terrible experience. Problem after problem. We were told multiple times that issues had been fixed, yet the very next day the same problems would reappear. Each time we’d submit a support ticket, we wouldn’t hear back for days. When we called for support, we were promised a call back within an hour or two—but days would go by without any response. It didn’t matter how many times we called; the issues were never truly resolved. When I did manage to speak with someone, I repeatedly told them our office hours, yet they would always call after we were closed to “diagnose the issue.” After months of back-and-forth and constant problems, we finally decided to cancel and find another company. Only then—after we gave notice to cancel—did they “discover” that the integration had partially failed. This was after weeks of accessing our server and crashing it multiple times. Overall, Adit lacks proper communication, accountability, and technical reliability. I was even told the representative I was dealing with worked in the same time zone as us, but they still never called during our business hours. Extremely disappointing experience. Pros Adit made a lot of promises. As a small business, we were definitely hoping to save some money, and during the initial meetings it seemed like a great deal — all the same features as our previous company at about half the cost. Unfortunately, once we signed up, everything went downhill from there. Cons Just about everything. The software only worked properly for about a week before the problems started—and they never stopped. We signed up in May 2025 and ended up canceling by October 2025 after submitting more than 30 support tickets. Despite countless calls and follow-ups, the same issues kept reoccurring, and support was slow to respond or failed to resolve anything long-term. Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) Mostly Cost. What we were paying to Weave was double what Adit cost and had the same benefits. However given the amount of issues I'd rather pay the extra money just for piece of mind. Review Source Cheri B. Office Manager Medical Practice Used the software for: 1-2 years ### "Adit goes above and beyond with their service" February 16, 2026 5.0 After running a dental office for over 30 years, I’ve worked with MANY software companies-and unfortunately, not all of those experiences have been positive. I would absolutely recommend Adit to any dental practice or physician looking to elevate their office systems and patient communication. Pros The platform is intuitive, reliable, and has truly streamlined our communication and dental office operations. Most importantly, the support is exceptional. Our rep is always proactive, checks in regularly, and provides outstanding customer service whenever we have questions or need assistance. Cons We did experience a minor issue at one point where there was a brief delay after answering a call before the caller could hear us. However, the issue was addressed and resolved quickly by their team with minimal disruption to our office. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The main reason was the unbeatable price for the value we receive Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Price point, and the free demo really impressed us Review Source MS Mehrnaz S. Front office Medical Practice Used the software for: 1-2 years ### "How Adit can improve dental practices " April 9, 2026 5.0 My favorite part is the the Mobile app which allows team members to access patient information and address concerns anytime, anywhere. Having that level of accessibility 24/7 has been a game changer for both efficiency and patient care. IT support team are exceptional, responsive , knowledgeable & quick to resolve any issues. A great overall experience. Pros The software offers an impressive range of features that truly streamline daily operations. From comprehensive patient records and seamless communication tools to accurate production tracking, everything is thoughtfully integrated. Cons The new update has changed the layouts of the screen accessibility & we have to reboot multiple times on text feature to be able to have the box through which we can respond to patients. Review Source Laura E. VIRTUAL ASSISTANT Health, Wellness and Fitness Used the software for: 6-12 months ### "ADIT REVIEW" April 10, 2026 5.0 I’ve been using this platform as a virtual assistant in patient care, and I can honestly say it’s one of the best tools I’ve worked with so far. It makes day-to-day tasks so much easier and more organized, especially when handling patient-related workflows. The features are really well thought out—it includes everything from payments processing to patient management tools, which helps keep everything in one place instead of switching between different systems. What I really appreciate is how the platform continues to improve over time. They’ve recently added AI features, which have made certain tasks faster and more efficient. It feels like they are actually keeping up with the needs of modern healthcare support. Another thing I value a lot is their support team. Whenever we run into issues or have concerns, they respond as quickly as possible and make sure to follow up properly. You don’t feel left alone when something goes wrong, which is really important when working in a fast-paced environment like patient care. Overall, it has made my work smoother, more efficient, and less stressful. It’s reliable, easy to use, and constantly improving. I would definitely recommend it to anyone working as a virtual assistant in healthcare or patient support roles. Review Source FT Fari T. Office Manager Cosmetics Used the software for: 2+ years ### "New Tampa Smiles " March 20, 2026 5.0 Overall, my experience with Adit has been positive. It has helped improve organization, patient communication, and overall efficiency in managing daily operations. Once you get familiar with the platform, it becomes a valuable tool for running a business smoothly. I would recommend it to professionals looking for an all-in-one solution for scheduling, communication, and payments. Pros Adit is very user-friendly and makes managing appointments and patient communication extremely easy. The scheduling system is efficient and helps keep everything organized in one place. I also like how it integrates multiple features like reminders, messaging, and payment processing, which saves time and improves workflow. It’s especially helpful for busy practices that need a streamlined system. Cons There is a bit of a learning curve at the beginning when trying to understand all the features. Some customization options could be improved, and occasional system delays can happen. Pricing may also be a concern for smaller businesses or startups. Review Source VR Verified Reviewer Orthodontist Hospital & Health Care Used the software for: 1-2 years ### "The Best Patient Communication Tool" March 16, 2026 5.0 I have had a pleasant experience with Adit so far! I greatly enjoy the software and what it has done for our ability to connect with our patients! Pros I really enjoyed utilizing Adit a lot. The software makes call tracking and call texting seamless, which allows me to communicate with patients, even on the go. Cons I have not had any major issues with Adit at this point. The only challenge has been occasional outages, but this is usually do to the Internet, rather than the software Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 1-2 years ### "ADIT IS THE BEST" April 2, 2026 5.0 I love that Adit is secure and that we also can send payment requests through them and they send follow up texts to the patients Pros I love that Adit allows us to communicate via text with our patients. I also love that their customer service is the best! Cons Adit's online scheduling system is not the best we always get patients just thrown anywhere and sometimes it makes it more work on us. Review Source Jamie L. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Excellent Support from \[sensitive content hidden\]" March 20, 2026 5.0 We had a great experience working with \[sensitive content hidden\] from Adit. He helped us get our online scheduling set up quickly and smoothly, and he made the entire process feel manageable and stress-free. He was patient, professional, and very helpful every step of the way. We truly appreciate his time, support, and excellent service. Pros Easy to work with, clear communication,very knowledgeable and very patient through the entire process. Cons There was a lot of information at first and it took a little time to get everything customized and the set up had a lot of steps. Review Source VR Verified Reviewer Dental Office Manager Hospital & Health Care Used the software for: 2+ years ### "Very user friendly system" December 18, 2025 5.0 It has been good. like is said we have had hiccups in the beginning but i think with any company there can be those bumps in the road. it only is worth it if a company is willing to learn from those and take steps to repair what is broken and not stay stagnate. I am looking forward to the changes they have made to the dashboard with that said. Pros The dashboard is very user friendly. As well as their support team is very timely. Previous companies that we have used you normally have to call or message and then wait. They get you connected right away and if it is something that will take time, they let you know and will follow u periodically. The reach out randomly to make sure we are doing ok and if there is anything they can help with as well as sharing new features that are included or you can add to you your plan. They actually take our feedback on things. when we started the patient had to specifically reply with a "C" to confirm their appointments. we provided that we would like a positive affirmation to be able to do that like a "thumbs up emoji" or ok". it took a bit, but they did finally implement that. Cons We do have the occasional issue with static in our phones, but they have always been on top of trying to resolve it. And we did have a couple hiccups with the afterhours usage in the beginning. Those have been resolved to our satisfaction. Alternatives considered [Mango](https://www.capterra.com/p/127199/HSEQ-Compliance-Software/) Reason for choosing Adit I didn't like how their system was setup with the phones and the appointment confirmations. I don't believe that it was an all-in-one thing at the time Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) We were looking for someone who handled the phones as well and looking into lowering cost. they were a good company for what they were able to do for us. Review Source TS Tamara S. Office Manager Medical Practice Used the software for: 2+ years ### "Adit Dental Review" September 25, 2025 5.0 Extremely pleased since we incorporated Adit about 4 years ago! Adit has proven to provide customer service in a timely fashion. Pros Adit provides the ease of dependable communication between our practice and patients in the form of texting, call tracking, forms and reminders. Regarding this, sensitive information is secure which gives our practice a sense of peace and our patients love the personal attention they receive via custom responses. Adit provides timely customer support if an issue arises and the representatives are so knowledgeable and committed to providing exemplary service and quick resolution. I also like the fact that I can access Adit when away from the office by having their app and even connected to my Apple watch. This allows us to view our calendar if any changes occur to our schedule. Of course, I also protect my time when not at work but it helps to monitor if any emergency correspondences arise with our patients. Again, this allows our doctors to respond quickly to our patients and they are amazed they can reach us after hours. Patients and our staff alike, agree Adit is so very user friendly and we have the options to tailor Adit to our needs and desires. In addition, this system is so very user friendly and is also so very quick to learn and navigate! Cons I really don't have any real or concerning complaints about Adit. If I had to, I suppose I would mention at times when speaking with a representative, there may be a language barrier. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Did not meet what we were needing or looking for. Review Source KB Kris B. Office Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "ADIT Platform" July 29, 2025 5.0 Overall, we're happy with ADIT, and it's working well for our office at the moment. Depending on how our needs evolve as we grow, we may revisit and explore additional features down the line. The customer service has been consistently attentive, which really helps minimize any frustration. Pros The platform is highly intuitive and has greatly enhanced convenience for the front office, particularly in areas like patient communication and form management. Cons During the first 90 days, we encountered several glitches that needed to be addressed. It required some patience as we gave them time to work through the issues. After all, no program is without its bumps along the way. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Recommended by another office within our division. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We needed more creativity with newletters and switch to a VOIP system. Review Source RW Renee W. Owner Medical Practice Used the software for: 2+ years ### "Great product, great value" September 8, 2025 5.0 A good product that's flexible for any size practice and is easy to use. Offers a lot of features and is customizeable for users. Pros It offers a lot of services for a reasonable cost. Support and follow up are very responsive and sometimes the Adit team will reach out with help. Cons It takes a while to get it set up and learn it as all software systems do. Techs are in a different time zone so sometimes that requires coordination. Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Adit Easier use and lower cost, good service and support Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Adit offered comparable features and better support at lower cost. Review Source AS Andrea S. Office Manager Medical Practice Used the software for: 2+ years ### "Adit communications" November 12, 2025 5.0 It has been a good asset for our office to use and communicate with patients. We pay the yearly fee, not monthly. We have been with ADIT for several years and its all included what we need and we are not paying for added on services. Pros Easy to use and there is an app that is great. Has an easy learning curve for all levels of tech involved people. Cons There is nothing i can think of, when there is a problem there has been some sort of outage that gets resolved and communicated that it is being worked on. Alternatives considered [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Cost effective, received new phones, ease of transition. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Cost effective and features without add ons, to increase the base cost. Review Source SH Sonya H. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "Glad we made the Switch" November 12, 2025 5.0 We made the switch July 2025, and we are ABSOLUTELY impressed with the phone systems for the whole office. The ability to have the calls recorded to have a reference, the caller ID and the instant screen pop-ups with the patient's future information has been a blessing to our small but mighty office that is Quickly growing. The messaging platform was a big step up from the previous company we were using. The individualized paperwork platforms, the reminder options. The personalized quick text for responses ( #canned messages). Pros We made the switch in July of 2025, and we are ABSOLUTELY impressed with the entire systems for the whole office and the APP that you can use from home on your own phone. We Love that it does not use your phone number when you call. Cons The Parking Lot was a learning curve. We were use to having just a hold button as the options on our old phone system. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit the price points mainly, very similar products. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Too many issues and lack of response. The Patient forms would not integrate into Eaglesoft, not competitive with features given with other options. Review Source DTL Dr. Takeia L. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Glad we switched" January 8, 2026 4.0 Customer service is good. There are a fee kinks that need to be improved so it doesn't create extra work but it is the best system we have used so far. Pros This system offers cost effective solutions at a better price point than similar systems. The billing system is easy to use and the communication within the office and externally is seamless. Cons Some practical updates should be incorporated. For example messages from patients should have a separate notifications button so that they can be turned off for hipaa reasons. Forms integration is also a problem. Alternatives considered [Mango](https://www.capterra.com/p/127199/HSEQ-Compliance-Software/) Reason for choosing Adit Integration with our system and other systems seemed better Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Cost and billing system were much better Review Source YM Yvette M. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "5-stars in my book!" May 1, 2025 5.0 My experience with Adit has been great from the start. The onboarding was very smooth and they made the transition from our prior provider to Adit a painless one. Everything is so intuitive - I cannot imagine managing my practice without it. We are currently down a person at the front, and with the mobile app I am able to field calls even when I'm not physically in the office. Pros Adit provides a comprehensive solution that fully integrates with our PMS and makes my life so so much easier. The platform is easy to use, the mobile phone app is good, and it does everything I want it to do! Cons If I could change anything, it would just be to add features to the mobile app like payment requests and scheduling. But otherwise, I have no cons. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Initially for budget reasons, but after about 5 minutes, I have to say the reasons were immeasurable. Everything works better and faster and makes my life so much easier. Review Source BG Becky G. om insurance coordinator Medical Practice Used the software for: 1-2 years ### "OM/ insurance coordinator" October 22, 2025 5.0 Adit has been a game changer in communicating with patients. It makes it so easy for patients to respond to us without having to pick up the phone and having to talk with us. Pros I love Adit! It makes communication so easy for us and our patients! So many patients prefer text over phone calls. Cons I don't have anything negative to say about adit. In the beginning the only drawback was having to communicate with adit by messaging and creating a ticket. Now we have a direct contact person! Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Adit seem to meet our office needs better than lighthouse. Review Source KS Kayla S. Admin Assistant Medical Practice Used the software for: 2+ years ### "Most Valuable Platform" September 11, 2025 4.0 Adit is very very easy to use. We can text, get practice analytics, and its a great value! Patients love the reminders and we love the time it saves. The paperwork being automatically integrated with our software is also a plus. Pros Ease of use. Patient reminders. Mass texting. Paperwork and consent forms integration with PMS. Best Value Cons Adit support is not the best. We feel that it takes too long to solve a problem and would like a quicker response. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) cost of product, it was too expensive and adit did the same thing Review Source SK Shilpa K. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Great Job Adit" December 16, 2025 5.0 I enjoy using Adit. Adit has so many different features you can intergrade into your practice and they make things easy for the practice to learn Pros Patient communication has never been easier using Adit. Sending text messages or keeping track of missed calls, Adit does a great job of managing all aspects of patient communication Cons Can not schedule appointments or move appointments on Adit mobile. If adit can add more features to their mobile app that would be great Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) adit was more affordable and i loved the features it has Review Source JG Joshua G. Dental Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Adit Review" September 4, 2025 5.0 Adit has been helpful with automating certain protocols (i.e. uploading documents into patient SmartDocs and updating patient notes with text message correspondences). Pros Adit is user-friendly, modern, and efficient. We believe that its a fair price for the services we are provided and the software is easy to learn. We appreciate the high security and support offered when we need help fielding technical issues. Cons We previously suggested that Adit would benefit from notifying users when patient's update credit card information. This allows for offices to monitor payment arrangements and verify patient information. Review Source SC Shawna C. Office Manager Consumer Services Used the software for: 2+ years ### "Practice Manager" August 25, 2025 5.0 My overall experience with ADIT has been wonderful there user interface has been great with our Dentrix Program, would diffidently recommend ADIT. The reminders have been a game changer for my admin team. Pros I love the patient communication like the reminder notifications with ADIT, and the way I can send an email to all of our active patients. That just came in handy for an insurance change the office is currently going through. This is the best value for the money on the market I feel like. The support access is wonderful and very timely, you will get real people on the phone. ADIT has nice security features as well and I never feel like we are at risk with them Cons The internet phones if I had to pick something, there is a learning curve with them, but once we figured it out everything has been fine. Review Source JG Jacque G. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommend Adit" September 8, 2025 5.0 Pros Adit is very easy to use and is a good value for the cost. The customer support has been top notch. Cons I wish there were a larger sample forms library. We do a wide variety of procedures that I would like forms for. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Reason for choosing Adit The cost was the big reason we chose Adit. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Expensive and customer support was lacking. Review Source JV Joy V. Dental Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "“All-in-One Solution for Dental Offices”" September 18, 2025 5.0 Overall, my experience has been very positive. Adit makes it much easier to manage front desk tasks, streamline patient flow, and reduce no-shows. Their customer support team has also been responsive and helpful whenever I had questions. Pros The all-in-one platform is really convenient. I especially liked how user-friendly it is for scheduling, reminders, and patient communication. It saves a lot of time compared to using multiple systems. Cons The initial setup and learning curve can take a little time, and some features could be more customizable. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.