# Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Adit the right Dental solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208534/Adit/reviews --- Adit 4.7 (284) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Adit Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews MO Megan O ReceptionistIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team becomes familiar with the platform, it becomes a valuable tool for managing patient engagement and supporting day-to-day operations.“ March 16, 2026 Nimet A OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes.“ February 20, 2026 SV Shana V OrthodontistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I love how it combines it all into one platform: online scheduling, patient communication, payment processor, patient forms, email marketing, phones, AI phone call tracking insights, analytics, etc.“ June 1, 2026 AN Aja N dentistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Most times that the system experiences issues is during our working day, which is really inconvenient, as we cannot communicate with via calls or texts when the system goes down.“ December 16, 2025 JN Jennifer N optometristMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I recently relocated my office, and the Adit team helped me tremendously help with notifying my existing patient base via email blasts and adjusting my text and voice notifications.“ January 16, 2026 Nicholas C OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Adit's online scheduling system is not the best we always get patients just thrown anywhere and sometimes it makes it more work on us.“ April 2, 2026 MS Mehrnaz S Front officeMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “My favorite part is the the Mobile app which allows team members to access patient information and address concerns anytime, anywhere.“ April 9, 2026 MH Mindy H Front office managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Recently they changed the style of how the dashboard was arranged and this was a little difficult to maneuver last minute!“ February 23, 2026 ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cheri B. Office Manager Medical Practice Used the software for: 1-2 years ### "Adit goes above and beyond with their service" February 16, 2026 5.0 After running a dental office for over 30 years, I’ve worked with MANY software companies-and unfortunately, not all of those experiences have been positive. I would absolutely recommend Adit to any dental practice or physician looking to elevate their office systems and patient communication. Pros The platform is intuitive, reliable, and has truly streamlined our communication and dental office operations. Most importantly, the support is exceptional. Our rep is always proactive, checks in regularly, and provides outstanding customer service whenever we have questions or need assistance. Cons We did experience a minor issue at one point where there was a brief delay after answering a call before the caller could hear us. However, the issue was addressed and resolved quickly by their team with minimal disruption to our office. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The main reason was the unbeatable price for the value we receive Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Price point, and the free demo really impressed us Review Source Andre C. Practice Owner Hospital & Health Care Used the software for: 6-12 months ### "Great Price Point!" March 29, 2026 5.0 Overall it has been a really great experience. I switched from a different patient communication software and it was an excellent decision. Pros The price point is a really attractive feature. It makes it an amazing value when there is so much customization. Cons Every once in a while it can be a little difficult to get in touch with my account representative for questions. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Reason for choosing Adit The price point was much more attractive Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Adit has a lot more features for patient communication making it a more robust software for a lower price point. Review Source DD Dylan D. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "AI front desk" May 28, 2026 5.0 Adit has been a great choice for our practice it cut our bill by over $1,000 and also has more features than the competitors. Pros The AI front desk agent has removed the end for us to answer 95% or more calls as it can handle most of the calls and book appointments Cons There’s not too much to dislike, maybe the color scheme/ a more updated platform look would improve it. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) We were looking for something that had more AI to help our staff do less and focus more on the patients in office. Review Source DO Dejah O. AOM Consumer Goods Used the software for: Less than 6 months ### "Horrible experience with Insurance billing " April 13, 2026 2.0 I am deeply disappointed with them. We hired for insurance billing and it is a mess. Its like their staff have no clue what to do. Literally asking US questions that someone with NO Dental experience would be asking. Def Def NOT recommend for Insurance. Their Software is ok Pros The software system, phones, messaging works great. Their Insurance billing 0 of out 10 NOT recommended Cons We hired Adit to take care of our insurance billing and so far it has been a disaster! We are losing money, not recommended at all!! Review Source ER Elise R. Practice manager Medical Practice Used the software for: 6-12 months ### "Join Adit your practice will thank you! " June 3, 2026 5.0 We love adit. it has saved us money, boosted our communication with our patients, and is keeping us more organized. Pros We love the communication we can now have with our patients with the addition of adit to our practice. Its very cost effective. We have saved a lot of money since joining with the help of their payment software, communication, and EHR integration everything is running very smoothly. They recently added the ability to use cards on file to pay copays. Our patients were asking for that ability weekly, I can now answer phones and texts from home which frees up my day, Cons We had a few glitches to start. Customer service was very responsive and helpful. All of the glitches we started with have disappeared. I wish it were easier to save cards on file. Needing their address, emails etc is a lot. And it doesn't autofill. Review Source MR Myrhiam R. Clinical Coordinator Hospital & Health Care Used the software for: 2+ years ### "Love Adit! " April 13, 2026 5.0 I love this application. The help team is great. My account manager is awesome! Her name is \[sensitive content hidden\] and we love her. Pros It's such a well-rounded app! I love that I could take are of most patients' tasks via this app. Following up with patients is such a simple task with this app. Cons It can get complex to navigate sometimes. It has a learning curve that could be a little tedious, but once you get it. It is super easy. Review Source AS Amy S. Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "Love this product" June 2, 2026 5.0 They are very responsive on the rare occasion that we need them. Great product! They listen when we have feedback and work with us to navigate anything. Pros The ease of use. This product is so easy to navigate. Responsive team and great product. Would highly recommend Cons We have had zero problems since starting with this product a few years ago, they always follow up with us to make sure we are still happy and if we have any feedabck Review Source VB Valerie B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great experience" May 5, 2026 5.0 Very satisfied, my agent \[sensitive content hidden\] is always available and helpful. Adit agents are quick to help resolve any issues. Pros Adit is very convenient for texting patients about appointments and account balances. I love the I can download the app on my phone. Cons Confusing at first, but once I played around with it, it worked out fine. I recommend clicking every button to see what it's about Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit There are more features with Adit than Weave Review Source AK Anthony K. Assistant Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "My practice loves Adit " June 1, 2026 5.0 Pros Adit has been a game-changer for our practice. Having phone calls, texting, online scheduling, patient forms, reviews, payments, and analytics all in one platform has significantly improved our efficiency and reduced the need for multiple software subscriptions. The interface is intuitive, and the automation tools help our team stay focused on patient care rather than administrative tasks. Cons While there is a learning curve when implementing any new system, Adit’s comprehensive feature set and ability to centralize operations make it a worthwhile investment for growing practices. Review Source BM Brooke M. Office Manager Medical Practice Used the software for: Less than 6 months ### "Love Adit!!" June 6, 2026 5.0 So happy we made Adit a part of our team! It’s well worth the price. It helps streamline some of our front desk work giving our staff more time to spend with the patients and also helps better remind our patients via text and email. It works seamlessly with our program Officemate as well. Pros Great, easy to use platform. Adit offers lots of help through their customer service, and anyone I have worked with there has always been super friendly. Cons The voice option for leaving messages is archaic. It’s not a nice voice like Alexa or Siri but it sounds like the 1980’s version of a robot. (Picture the War Games movie computer voice ‘ Would you like to play a game?’ We had that once before like 17 years ago and it confused old people badly. Review Source VR Verified Reviewer Dental Office Manager Hospital & Health Care Used the software for: 2+ years ### "Very user friendly system" December 18, 2025 5.0 It has been good. like is said we have had hiccups in the beginning but i think with any company there can be those bumps in the road. it only is worth it if a company is willing to learn from those and take steps to repair what is broken and not stay stagnate. I am looking forward to the changes they have made to the dashboard with that said. Pros The dashboard is very user friendly. As well as their support team is very timely. Previous companies that we have used you normally have to call or message and then wait. They get you connected right away and if it is something that will take time, they let you know and will follow u periodically. The reach out randomly to make sure we are doing ok and if there is anything they can help with as well as sharing new features that are included or you can add to you your plan. They actually take our feedback on things. when we started the patient had to specifically reply with a "C" to confirm their appointments. we provided that we would like a positive affirmation to be able to do that like a "thumbs up emoji" or ok". it took a bit, but they did finally implement that. Cons We do have the occasional issue with static in our phones, but they have always been on top of trying to resolve it. And we did have a couple hiccups with the afterhours usage in the beginning. Those have been resolved to our satisfaction. Alternatives considered [Mango](https://www.capterra.com/p/127199/HSEQ-Compliance-Software/) Reason for choosing Adit I didn't like how their system was setup with the phones and the appointment confirmations. I don't believe that it was an all-in-one thing at the time Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) We were looking for someone who handled the phones as well and looking into lowering cost. they were a good company for what they were able to do for us. Review Source TS Tamara S. Office Manager Medical Practice Used the software for: 2+ years ### "Adit Dental Review" September 25, 2025 5.0 Extremely pleased since we incorporated Adit about 4 years ago! Adit has proven to provide customer service in a timely fashion. Pros Adit provides the ease of dependable communication between our practice and patients in the form of texting, call tracking, forms and reminders. Regarding this, sensitive information is secure which gives our practice a sense of peace and our patients love the personal attention they receive via custom responses. Adit provides timely customer support if an issue arises and the representatives are so knowledgeable and committed to providing exemplary service and quick resolution. I also like the fact that I can access Adit when away from the office by having their app and even connected to my Apple watch. This allows us to view our calendar if any changes occur to our schedule. Of course, I also protect my time when not at work but it helps to monitor if any emergency correspondences arise with our patients. Again, this allows our doctors to respond quickly to our patients and they are amazed they can reach us after hours. Patients and our staff alike, agree Adit is so very user friendly and we have the options to tailor Adit to our needs and desires. In addition, this system is so very user friendly and is also so very quick to learn and navigate! Cons I really don't have any real or concerning complaints about Adit. If I had to, I suppose I would mention at times when speaking with a representative, there may be a language barrier. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Did not meet what we were needing or looking for. Review Source KB Kris B. Office Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "ADIT Platform" July 29, 2025 5.0 Overall, we're happy with ADIT, and it's working well for our office at the moment. Depending on how our needs evolve as we grow, we may revisit and explore additional features down the line. The customer service has been consistently attentive, which really helps minimize any frustration. Pros The platform is highly intuitive and has greatly enhanced convenience for the front office, particularly in areas like patient communication and form management. Cons During the first 90 days, we encountered several glitches that needed to be addressed. It required some patience as we gave them time to work through the issues. After all, no program is without its bumps along the way. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Recommended by another office within our division. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We needed more creativity with newletters and switch to a VOIP system. Review Source RD Ray D. Dentist Medical Practice Used the software for: 2+ years ### "High Recommend" February 6, 2026 5.0 We had a great experience from customer service to technical assistance. Representatives are knowledgeable and good at resolving issues. Pros Great software! Highly recommend as it is intuitive and handles many tasks that streamline the office flow. Cons Software can glitch and cause issues with communication however is reliable 99% of the time. Most of the time it is network or internet issue on our end that causes the problems. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Ease of use and value for what is included in the software. Review Source Olga K. OD Hospital & Health Care Used the software for: Less than 6 months ### "Great job, Adit!" August 9, 2025 5.0 Excellent customer care, seamless integration with Crystal PM. Really great follow up. The full desktop version seamlessly goes into app mode and mobile mode. Pros It's been 4 months since we switched to Adit for our patient management needs and it's been great! I am so pleased that after signing up we were not forgotten. Instead, I would get follow up calls every couple of weeks asking how the onboarding process is going or any trouble using any features, etc. My favorite feature so far is the matrix overview. It's definitely a leg up on competitors that don't offer such analysis. Softphone feature will be excellent for when we add virtual assistants. The only trouble so far is the difficulty with check in kiosks, the software needs more work to sync properly into our practice management program. Cons Learning curve is steep, but manageable. Sometimes it hard to tell which text messages from patients were already addressed and when missed calls were returned Reason for choosing Adit Cost and analysis matrix were so impressive Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Money/cost, weave was getting expensive while reducing customer service and failing on functionality (like not recalling patients for a period of time) Review Source Lindsay F. Optometrist Medical Practice Used the software for: 1-2 years ### "Awesome communication tool for Optometric offices" January 12, 2026 5.0 Adit has been an asset to our office, taking many tasks off of my staff's plate. The text to pay feature has resulted in a lower accounts receivable in the office. Pros Adit is a wonderful value for the cost. It has many valuable features that we use in my office. The texting capability is incredible. Cons My EHR system was not helpful in my change to Adit. Adit works well with my EHR, but it is not a partner software. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Better service with additional features at a lower cost. Review Source SS Solmaz S. Office manager Hospital & Health Care Used the software for: 1-2 years ### "very helpful all in one office solution" September 10, 2025 5.0 We are happy. It is super helpful. All features are integrated: phone, fax, text, schedule, patient database, reviews, patient forms, cellphone and tablet app, patient communications and appointment reminders, email campaigns... Also, the support team are always available and polite. The training material is also informative. Pros This is an all in one solution. All features are integrated: phone, fax, text, schedule, patient database, reviews, patient forms, cellphone and tablet app, patient communications and appointment reminders, email campaigns... Also, the support team are always available and polite. The training material is also informative. Cons It happened to be glitchy from time to time. But glitches when reported were considered and taken care of. Switched from [Instagram](https://www.capterra.com/p/210721/Instagram/) We switched from intiveo Because of Adit phone/fax and text integration and also for the forms integration features Review Source AN Aja N. dentist Medical Practice Used the software for: 1-2 years ### "So far, so good!" December 16, 2025 4.0 So far the good has outweighed the bad! I am still a fan, and I look forward to things getting better and better! Pros Customer service is responsive to my issues/concerns. I also like the monthly meetings to go over marketing/SEO analytics. Adit is also very affordable Cons Most times that the system experiences issues is during our working day, which is really inconvenient, as we cannot communicate with via calls or texts when the system goes down. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) too expensive for me. They also did not offer any website/seo/marketing Review Source BG Becky G. om insurance coordinator Medical Practice Used the software for: 1-2 years ### "OM/ insurance coordinator" October 22, 2025 5.0 Adit has been a game changer in communicating with patients. It makes it so easy for patients to respond to us without having to pick up the phone and having to talk with us. Pros I love Adit! It makes communication so easy for us and our patients! So many patients prefer text over phone calls. Cons I don't have anything negative to say about adit. In the beginning the only drawback was having to communicate with adit by messaging and creating a ticket. Now we have a direct contact person! Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Adit seem to meet our office needs better than lighthouse. Review Source Nimet A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good value, Great Service" February 20, 2026 5.0 Pros I have been using Adit services for a number of years. They are very quick to respond to requests we make on our website, and often suggest ideas that can make our website stand out better and showcase our services. They offer many services at a fair price. Cons We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes. Switched from [Oracle APEX](https://www.capterra.com/p/233100/Oracle-APEX/) Cost, and Adit had more services provided Review Source VR Verified Reviewer Dental office manager Hospital & Health Care Used the software for: 1-2 years ### "Best out there!" October 29, 2025 5.0 has been over a year since we started working with them, and they have significantly helped improve our office operations. For example, our communication with patients has greatly improved. We are now able to text them individually or send a mass text for office announcements. Pros Whenever my team and I encounter an issue or need assistance with the software, Adit is incredibly fast and responsive in helping us. We also truly value that Adit proactively checks in to see how we are doing and takes the time to provide thorough training on the software. This level of support is truly outstanding. Cons I am generally satisfied with Adit, but one area for improvement would be their weekend availability. Our office operates on weekends, and when we encounter issues, we have to wait until the next business day for assistance. It would be very helpful if Adit could offer weekend support. Review Source VR Verified Reviewer Orthodontist Hospital & Health Care Used the software for: 1-2 years ### "The Best Patient Communication Tool" March 16, 2026 5.0 I have had a pleasant experience with Adit so far! I greatly enjoy the software and what it has done for our ability to connect with our patients! Pros I really enjoyed utilizing Adit a lot. The software makes call tracking and call texting seamless, which allows me to communicate with patients, even on the go. Cons I have not had any major issues with Adit at this point. The only challenge has been occasional outages, but this is usually do to the Internet, rather than the software Review Source MO Megan O. Receptionist Individual & Family Services Used the software for: 2+ years ### "Receptionist " March 16, 2026 5.0 Overall, Adit has been a great addition to our practice. It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team becomes familiar with the platform, it becomes a valuable tool for managing patient engagement and supporting day-to-day operations. Highly recommend for dental practices looking to improve their systems and workflow. Pros Very user-friendly interface that makes daily tasks like scheduling, patient communication, and reporting easy to manage. Cons Certain customization options could be expanded to better fit different office workflows. The new online update doesn't benefit the app at this time. Review Source Nicole S. Office Manager Medical Practice Used the software for: 1-2 years ### "Great product, friendly service. " August 21, 2025 5.0 Overall, we are very happy with the decision we made to go with Adit. It has streamlined our payment processing and the appointment confirmations are great. It is also nice they are adding Insurance Verification. Pros The value for what we get is great. Our office especially enjoys the ADIT app for when the internet or power is out. The yearly billing is a nice option along with the secure user interface. The support is usually prompt and friendly. It is simple to use. Cons At first we kept losing the posting straight to charts with ADIT Pay. We can't pick what items to post payments directly to. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Price and they were friendly and not pushy. Review Source SN Stephany N. front desk Hospital & Health Care Used the software for: 2+ years ### "Front Desk" July 15, 2025 5.0 Overall, it’s been a really good experience. Adit helped us run more efficiently and made communication with patients smoother. Once we got the hang of it, it became a really valuable tool for the whole team. Pros I really liked how Adit brought everything together in one place — from appointment reminders and online forms to patient communication. It made managing the front office a lot easier and saved us a ton of time. The platform is pretty intuitive, and their support team was always quick to help when we needed it. Cons There was a bit of a learning curve in the beginning, especially while getting used to all the features. We also ran into a few small issues syncing with our practice management software, but nothing major, and support helped us sort it out. Switched from [Dentalink](https://www.capterra.com/p/196361/Dentalink/) better overall everything in one application Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.