--- title: "Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Adit the right Patient Scheduling solution for you? Explore 300 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208534/Adit/reviews/" page_type: "reviews" language: "en" --- Adit 4.7 (300) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Adit Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews MO Megan O ReceptionistIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team becomes familiar with the platform, it becomes a valuable tool for managing patient engagement and supporting day-to-day operations.“ March 16, 2026 Nimet A OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes.“ February 20, 2026 JH Jennifer H Front deskMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Having so many tools in one platform—patient communication, online scheduling, payments, reviews, phones, forms, and analytics—has streamlined our daily operations and eliminated the need for multiple systems.“ July 11, 2026 BN Brian N OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Attribution accuracy can be imperfect in multi-touch patient journeys; first/last-touch models may oversimplify actual conversion paths.“ June 24, 2026 SV Shana V OrthodontistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I love how it combines it all into one platform: online scheduling, patient communication, payment processor, patient forms, email marketing, phones, AI phone call tracking insights, analytics, etc.“ June 1, 2026 Nicholas C OwnerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Adit's online scheduling system is not the best we always get patients just thrown anywhere and sometimes it makes it more work on us.“ April 2, 2026 CT Cynthia T Office managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The phones, texting, appointment reminders, patient forms, call recordings, and communication tools all work seamlessly together.“ June 23, 2026 AR Angela R Sales RepresentativeTelecommunications, 51 - 200 employeesUsed the software for: 6-12 months. “The many times I have to reset my password, sometimes it does freeze and it’s hard to access needing to reset multiple times“ August 23, 2026 ## Showing most helpful reviews Showing 1-25 of 300 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cheri B. Office Manager Medical Practice Used the software for: 1-2 years ### "Adit goes above and beyond with their service" February 16, 2026 5.0 After running a dental office for over 30 years, I’ve worked with MANY software companies-and unfortunately, not all of those experiences have been positive. I would absolutely recommend Adit to any dental practice or physician looking to elevate their office systems and patient communication. Pros The platform is intuitive, reliable, and has truly streamlined our communication and dental office operations. Most importantly, the support is exceptional. Our rep is always proactive, checks in regularly, and provides outstanding customer service whenever we have questions or need assistance. Cons We did experience a minor issue at one point where there was a brief delay after answering a call before the caller could hear us. However, the issue was addressed and resolved quickly by their team with minimal disruption to our office. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The main reason was the unbeatable price for the value we receive Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Price point, and the free demo really impressed us Review Source DB Deb B. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "Very Pleased with Adit Features" June 18, 2026 5.0 We have been very pleased with Adit in our dental practice. Adit integrates well with Eaglesoft, is very cost effective compared to similar systems, and customer service has been very good with fast and efficient response. Pros Customizable reminders are a great feature. We are able to create messages, timing, and response indicators to work for us as we want them. Texting with patients is easy. Sending and receiving fax messages is simple. Calls and messages display as they are received. Cons The icons are not labeled which makes it difficult for some of the staff to navigate if they are not familiar with where things are located in Adit. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Features we wanted were included. More cost effective. Review Source KS Kelly S. Manager Medical Practice Used the software for: 6-12 months ### "Just because something costs less, doesn't mean it's worth it......." October 28, 2025 1.0 Terrible experience. Problem after problem. We were told multiple times that issues had been fixed, yet the very next day the same problems would reappear. Each time we’d submit a support ticket, we wouldn’t hear back for days. When we called for support, we were promised a call back within an hour or two—but days would go by without any response. It didn’t matter how many times we called; the issues were never truly resolved. When I did manage to speak with someone, I repeatedly told them our office hours, yet they would always call after we were closed to “diagnose the issue.” After months of back-and-forth and constant problems, we finally decided to cancel and find another company. Only then—after we gave notice to cancel—did they “discover” that the integration had partially failed. This was after weeks of accessing our server and crashing it multiple times. Overall, Adit lacks proper communication, accountability, and technical reliability. I was even told the representative I was dealing with worked in the same time zone as us, but they still never called during our business hours. Extremely disappointing experience. Pros Adit made a lot of promises. As a small business, we were definitely hoping to save some money, and during the initial meetings it seemed like a great deal — all the same features as our previous company at about half the cost. Unfortunately, once we signed up, everything went downhill from there. Cons Just about everything. The software only worked properly for about a week before the problems started—and they never stopped. We signed up in May 2025 and ended up canceling by October 2025 after submitting more than 30 support tickets. Despite countless calls and follow-ups, the same issues kept reoccurring, and support was slow to respond or failed to resolve anything long-term. Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) Mostly Cost. What we were paying to Weave was double what Adit cost and had the same benefits. However given the amount of issues I'd rather pay the extra money just for piece of mind. Review Source WA Wulfgang A. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great value" July 11, 2026 5.0 We have had an overall net positive experience with Adit, we swapped from a different service, that was charging far more for the same features. Pros The cost for the program was very competitive, and the program does exactly what we need with patient recall. Cons The fax system has been a new concept for my office to learn, but we are adjusting, and they consistently update the process. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) The cost difference was a huge factor for us in switching. Review Source NB Nicole B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Adit Review" June 8, 2026 5.0 Pros Very user friendly, has helped our practice out tremendously. We are able to send out payments, reviews, and paperwork seamlessly. I love how we can get an in depth practice analysis at all times Cons Sometimes connecting to support can be troublesome. But overall our questions are answered in a timely manner this is me being nitpicky Switched from [NexHealth](https://www.capterra.com/p/182271/NexHealth/) Expensive and could not offer everything adit offered Review Source CL Courtney L. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Ease with Adit" June 4, 2026 5.0 My overall experience with Adit has been wonderful. I get notifications when my patients text, it is very efficient as far as the service goes! I would recommend any practice to switch their system over to Adit! It is very easy to use and so very convenient! Pros The pros that I like most about Adir is when I have to contact patients, I can makeup templates that I can just use when it’s the same topic. It’s really nice to be able to not have to type out a whole long conversation and I can just use a pre-saved template. This helps me manage my job tasks very well and I definitely think that we are getting our 100% use out of this app in full! Cons I have not experienced any cons or disadvantages so far with Adit thankfully and I hope I don’t ever! Switched from [Weave](https://www.capterra.com/p/141842/Weave/) We made the switch due to convenience and the software that we were using did not have as many efficient qualities and options as Adit does! Review Source DC David C. Dental Office Hospital & Health Care Used the software for: 6-12 months ### "Wonderful app" May 18, 2026 5.0 Great customer service, they are always checking in if we do have any questions. Adit is a very useful tool in the dental field. Pros Very user friendly and helps out with our billing and sending out reminders. Adit customer service representatives are very knowledgeable and professional. Cons There are quite a few updates or the system may take a while to update but every system has their flaws. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Adit offers more benefits and features but with the same fast speed. Review Source SV Shana V. Orthodontist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Adit- Great practice management system" June 1, 2026 5.0 My overall experience has been great! It's been really nice having everything on one platform to save time and make it easier for all team members to use. It's also a huge plus that I'm saving so much money. Pros Adit has so many features for everything we need in our dental practice. I love how it combines it all into one platform: online scheduling, patient communication, payment processor, patient forms, email marketing, phones, AI phone call tracking insights, analytics, etc. Cons I wish there was a way to customize the online scheduling template so that it is more detailed with specific patient blocks at certain times of the day. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Adit has more features and was much more cost effective than weave. Review Source CM Charles M. Owner Hospital & Health Care Used the software for: Less than 6 months ### "DO NOT SWITCH TO ADIT!" June 9, 2026 1.0 Pros Absolutely NOTHING!! ADIT is the worst company! Do not get ADIT. We had nothing but problems the moment we switched. Everyone is in India, the customer service is horrible! We have been trying to get porting numbers and they have been unwilling to provide them. \[sensitive content hidden\] the porting expert is clueless of what is needed. We have been dealing with this the a week and a half!! Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Thought it would be better, but it was worse. Review Source DD Dylan D. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "AI front desk" May 28, 2026 5.0 Adit has been a great choice for our practice it cut our bill by over $1,000 and also has more features than the competitors. Pros The AI front desk agent has removed the end for us to answer 95% or more calls as it can handle most of the calls and book appointments Cons There’s not too much to dislike, maybe the color scheme/ a more updated platform look would improve it. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) We were looking for something that had more AI to help our staff do less and focus more on the patients in office. Review Source MM Mena M. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Adit Review." April 23, 2026 5.0 We’ve had a great experience working with Adit for our phone confirmation and texting system. It has made a huge difference in how we communicate with our patients—everything is faster, more organized, and much more efficient. Appointment confirmations and reminders run smoothly, which has really helped reduce no-shows. The platform is easy to use, and their customer support team is always responsive and helpful. Highly recommend for any office looking to improve communication and streamline their workflow. Pros I love the convenience of patient communication through calls, email, and specially texting. It helps me assist patients even when the office is closed if there is a need. Cons Nothing really, they are prompt to take care of any issues that may come up, especially in the beginning when we are learning the system. Alternatives considered [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/)[Flex](https://www.capterra.com/p/264675/Flex/) Reason for choosing Adit Price and features were the main things we looked when Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Better results and more unlimited communication with pts. Review Source VR Verified Reviewer Dental Office Manager Hospital & Health Care Used the software for: 2+ years ### "Very user friendly system" December 18, 2025 5.0 It has been good. like is said we have had hiccups in the beginning but i think with any company there can be those bumps in the road. it only is worth it if a company is willing to learn from those and take steps to repair what is broken and not stay stagnate. I am looking forward to the changes they have made to the dashboard with that said. Pros The dashboard is very user friendly. As well as their support team is very timely. Previous companies that we have used you normally have to call or message and then wait. They get you connected right away and if it is something that will take time, they let you know and will follow u periodically. The reach out randomly to make sure we are doing ok and if there is anything they can help with as well as sharing new features that are included or you can add to you your plan. They actually take our feedback on things. when we started the patient had to specifically reply with a "C" to confirm their appointments. we provided that we would like a positive affirmation to be able to do that like a "thumbs up emoji" or ok". it took a bit, but they did finally implement that. Cons We do have the occasional issue with static in our phones, but they have always been on top of trying to resolve it. And we did have a couple hiccups with the afterhours usage in the beginning. Those have been resolved to our satisfaction. Reason for choosing Adit I didn't like how their system was setup with the phones and the appointment confirmations. I don't believe that it was an all-in-one thing at the time Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) We were looking for someone who handled the phones as well and looking into lowering cost. they were a good company for what they were able to do for us. Review Source KR Kari R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Value and Performance" November 6, 2025 4.0 Overall, when there are issues that arise their tech team does work on it to fix. We haven't had real bugs for a while but when we did it was mostly delays in connections between OpenDental and ADIT. The phones, texting, email, and forms have been great. Pros The affordability is great. For all that the software includes it is the only app that we need to support our EHR system. Works easily with Open Dental for forms, communication and scheduling. Cons The initial setup had a lot of issues that we had to work through with the tech staff. The service center is all overseas which can sometimes make communication difficult Alternatives considered [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) Reason for choosing Adit Pricing and package options were better than the alternative. Review Source CD Channon D. OWNER Health, Wellness and Fitness Used the software for: 1-2 years ### "Well Deserved 5 Star Review" February 17, 2026 5.0 Overall, my experience with Adit has been great. I don't use that word often but this company has been great asset for our processes and growth. Pros Easy onboarding experience, the customer support was quick and efficient each time I have reached out. Easy intergration with my practice management system. And the features that are above the rest in the market. Cons Sometimes the phones systems are a little hard to the other person to hear us. This has since been resolved. Review Source JN Jennifer N. optometrist Medical Practice Used the software for: 1-2 years ### "The Best Communications Software " January 16, 2026 5.0 Wonderful! Any concerns that may arise are addressed quickly. Adit also notifies me of any concerns before I even notice them in practice. Pros I migrated from another platform 1 year ago, and the transition has been amazing. Adit has the same if not more features than the other platform, their IT support is very fast and responsive, and their customer service is top tier. I recently relocated my office, and the Adit team helped me tremendously help with notifying my existing patient base via email blasts and adjusting my text and voice notifications. Adit is a win for me on every level. Cons I wish I learned about Adit sooner. I was with another vendor who kept increasing their pricing and took away key features. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave continuously increased pricing, was slow to respond, and took away features. Review Source RW Renee W. Owner Medical Practice Used the software for: 2+ years ### "Great product, great value" September 8, 2025 5.0 A good product that's flexible for any size practice and is easy to use. Offers a lot of features and is customizeable for users. Pros It offers a lot of services for a reasonable cost. Support and follow up are very responsive and sometimes the Adit team will reach out with help. Cons It takes a while to get it set up and learn it as all software systems do. Techs are in a different time zone so sometimes that requires coordination. Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Adit Easier use and lower cost, good service and support Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Adit offered comparable features and better support at lower cost. Review Source Olga K. OD Hospital & Health Care Used the software for: Less than 6 months ### "Great job, Adit!" August 9, 2025 5.0 Excellent customer care, seamless integration with Crystal PM. Really great follow up. The full desktop version seamlessly goes into app mode and mobile mode. Pros It's been 4 months since we switched to Adit for our patient management needs and it's been great! I am so pleased that after signing up we were not forgotten. Instead, I would get follow up calls every couple of weeks asking how the onboarding process is going or any trouble using any features, etc. My favorite feature so far is the matrix overview. It's definitely a leg up on competitors that don't offer such analysis. Softphone feature will be excellent for when we add virtual assistants. The only trouble so far is the difficulty with check in kiosks, the software needs more work to sync properly into our practice management program. Cons Learning curve is steep, but manageable. Sometimes it hard to tell which text messages from patients were already addressed and when missed calls were returned Alternatives considered [Gainsight Customer Success](https://www.capterra.com/p/10012766/ALOHA-ESSENTIALS-POS/) Reason for choosing Adit Cost and analysis matrix were so impressive Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Money/cost, weave was getting expensive while reducing customer service and failing on functionality (like not recalling patients for a period of time) Review Source BH Becky H. Receptionist insurance specialist financial coordinator scheduler Hospital & Health Care Used the software for: 2+ years ### "Adit is the BEST!" August 27, 2025 5.0 We love adit for value and ease of use. It has replaced all the other programs we have tried and NOT loved.We would recommend it to anyone. Pros Adit is easy to learn and use. It interfaced well with our software. When we need help, they are quick to give support. Cons The call flow was sometimes diffcult to understand. I wish they had a text response for when we are out of the office for longer than the weekend, that would be helpful, as out doctor is in the reserves and is gone for two weeks every year. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Cost and more services available for about the same amount. Review Source DTL Dr. Takeia L. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Glad we switched" January 8, 2026 4.0 Customer service is good. There are a fee kinks that need to be improved so it doesn't create extra work but it is the best system we have used so far. Pros This system offers cost effective solutions at a better price point than similar systems. The billing system is easy to use and the communication within the office and externally is seamless. Cons Some practical updates should be incorporated. For example messages from patients should have a separate notifications button so that they can be turned off for hipaa reasons. Forms integration is also a problem. Reason for choosing Adit Integration with our system and other systems seemed better Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Cost and billing system were much better Review Source aB angel B. administrative support Health, Wellness and Fitness Used the software for: 6-12 months ### "Time-saving Technology" July 14, 2025 5.0 Training and onboarding was smooth and timely. We never felt on our own thru the learning process and had followup calls daily with the Adit support team to make sure the product performed as promised. Our expectations were 100% met! Pros Its so easy to use and the support staff is phenomenal. The apps or icon for the modules within the software is very clear. The insurance verifications are fantastic becuase they can verify benefits at the code level---who else does that!?!?! AND if they cant get info online, there is an entire dept that takes the time to call the insurances and stay on hold so YOU DONT HAVE TO! Cons Our current dental softare doesnt fully integrate with all of the adit modules! So we are mssing out on alot of really awesome, time-saving automations! But thats no fault of Adit and they even offered to contact our PMS provider to ask if there were any workarounds allowed to make our lives easier. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) wanted more comprehensive communication software to keep up with the fast paced world of immediacy on cell phones. Review Source AN Ali N. Technician Hospital & Health Care Used the software for: 1-2 years ### "A+ for Adit!" July 8, 2025 5.0 Overall, the experience has been outstanding! Our prior messaging system was not as in-depth and did not have as many features available compared to Adit's system. Pros The immediate response time from customer service. If there are any issues we are experiencing they reach out to us the same to day to resolve or acknowledge whats going on. Cons This is very hard to say, most things are simple and easy to access through Adit. One thing I would recommend would be finding specific words mentioned through texts with patients to pin point certain conversations if the name of the patient is lost/forgotten. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Easier to use, with optimal features that allow for enhanced office to patient intake, communication, and scheduling. Review Source Nimet A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good value, Great Service" February 20, 2026 5.0 Pros I have been using Adit services for a number of years. They are very quick to respond to requests we make on our website, and often suggest ideas that can make our website stand out better and showcase our services. They offer many services at a fair price. Cons We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes. Switched from [Oracle APEX](https://www.capterra.com/p/233100/Oracle-APEX/) Cost, and Adit had more services provided Review Source MO Megan O. Receptionist Individual & Family Services Used the software for: 2+ years ### "Receptionist " March 16, 2026 5.0 Overall, Adit has been a great addition to our practice. It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team becomes familiar with the platform, it becomes a valuable tool for managing patient engagement and supporting day-to-day operations. Highly recommend for dental practices looking to improve their systems and workflow. Pros Very user-friendly interface that makes daily tasks like scheduling, patient communication, and reporting easy to manage. Cons Certain customization options could be expanded to better fit different office workflows. The new online update doesn't benefit the app at this time. Review Source VR Verified Reviewer Dental office manager Hospital & Health Care Used the software for: 1-2 years ### "Best out there!" October 29, 2025 5.0 has been over a year since we started working with them, and they have significantly helped improve our office operations. For example, our communication with patients has greatly improved. We are now able to text them individually or send a mass text for office announcements. Pros Whenever my team and I encounter an issue or need assistance with the software, Adit is incredibly fast and responsive in helping us. We also truly value that Adit proactively checks in to see how we are doing and takes the time to provide thorough training on the software. This level of support is truly outstanding. Cons I am generally satisfied with Adit, but one area for improvement would be their weekend availability. Our office operates on weekends, and when we encounter issues, we have to wait until the next business day for assistance. It would be very helpful if Adit could offer weekend support. Review Source Nicole S. Office Manager Medical Practice Used the software for: 1-2 years ### "Great product, friendly service. " August 21, 2025 5.0 Overall, we are very happy with the decision we made to go with Adit. It has streamlined our payment processing and the appointment confirmations are great. It is also nice they are adding Insurance Verification. Pros The value for what we get is great. Our office especially enjoys the ADIT app for when the internet or power is out. The yearly billing is a nice option along with the secure user interface. The support is usually prompt and friendly. It is simple to use. Cons At first we kept losing the posting straight to charts with ADIT Pay. We can't pick what items to post payments directly to. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Price and they were friendly and not pushy. 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