--- title: "Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Adit the right Dental solution for you? Explore 304 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208534/Adit/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Adit 4.7 (306) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Adit Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews JH Jennifer H Front deskMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Having so many tools in one platform—patient communication, online scheduling, payments, reviews, phones, forms, and analytics—has streamlined our daily operations and eliminated the need for multiple systems.“ July 11, 2026 Nimet A OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes.“ February 20, 2026 SV Shana V OrthodontistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “I love how it combines it all into one platform: online scheduling, patient communication, payment processor, patient forms, email marketing, phones, AI phone call tracking insights, analytics, etc.“ June 1, 2026 BN Brian N OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Attribution accuracy can be imperfect in multi-touch patient journeys; first/last-touch models may oversimplify actual conversion paths.“ June 24, 2026 CT Cynthia T Office managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The phones, texting, appointment reminders, patient forms, call recordings, and communication tools all work seamlessly together.“ June 23, 2026 AR Angela R Sales RepresentativeTelecommunications, 51 - 200 employeesUsed the software for: 6-12 months. “The many times I have to reset my password, sometimes it does freeze and it’s hard to access needing to reset multiple times“ August 23, 2026 GM Grace M Exec. AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “We especially like the email marketing module as well as the e-forms, making it easy for patients to update paperwork in our system.“ August 10, 2026 BN Brian N OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “SMS-heavy workflows can create message fatigue for some patients if not carefully tuned.“ June 24, 2026 ## Showing most helpful reviews Showing 1-25 of 306 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alma S. Office manager Used the software for: 1-3 years ### "AI-Powered Receptionist That Makes Practice Management Easier" November 6, 2026 5.0 I don't have a receptionist, so I use appointment-confirmation texts, quickly check who’s insurance-eligible, and take the payment terminal to the back for tap payments. These options are very useful and effective. Pros I absolutely love Adit. It has made my life so much easier and taken a lot of work off me. The AI answers calls, is easy to talk with, recognizes patients’ responses and different languages, and can make appointments for me while leaving tasks for me to follow up on. It feels like having a receptionist, but it’s way cheaper than hiring a person. I also like the bulk text messaging and emails for campaigns, appointment confirmation texts, the at-a-glance view of insurance eligibility, and the easy pay option that lets me take the terminal with me. Adit posts payments and handles forms and data entry for me, which helps out a great deal. The software is one of the cheaper options but, to me, the most effective. I love the customer service because I can go back to one particular person instead of talking to multiple people, and everyone is very helpful. Cons I have no issues with Adit, I love everything about the software Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Don’t go with Adit! " October 26, 2026 1.0 Horrible! Disrupted my frontdesk flow! Phone system and charged me $$$. Phone kept getting dropped! Charged me for the month that was spent on set up Pros Sounded too good to be true! It seemed like it would be efficient and make things easier and more streamline Cons Sale’s team lied, they told me Adit mirrors everything my EMR does. Also they charged me for a full month of service where services wasnt fully set up! Review Source Kearschner D. office manager Used the software for: 3-5 years ### "Great product!" October 14, 2026 4.0 We have had a very good overall experience with adit and their team. I would recommend them to other offices. Pros The system is easy to use and works as expected. If there is an issue the response time is very quick. Cons The insurane module doesn't pull very many insurances so that feature is not worth the money. Hopefully that will improve. Review Source Smile U. Office Manager Used the software for: Less than 1 year ### "Over all great experience and program " October 7, 2026 5.0 So far, everything has been going really well. We haven’t had any issues, and everything is working as intended. If a problem ever does come up, your POS team is quick to address it and get it taken care of. \[sensitive content hidden\] is also very attentive and responsive. Whenever we bring something to his attention, he makes sure it is handled promptly. Pros It has various features that basically consolidate everything you need in one program to make it simpler and ease of use Cons there is nothing in particular that i dislike everything works as intended but maybe more refined configurations? Review Source Anǵel J. Practice Manager Used the software for: Less than 1 year ### "Switch over to Adit" October 7, 2026 5.0 Overall we are happy with Adit as our phone provider and we enjoy all the other available features to use. Pros We switched to Adit at the end of the first quarter this year and it was pretty easy to leave. It also has helped us cut down our missed call rates significantly. We love that when we do miss a call, a text message is immediately sent to follow up with a patient making scheduling those calls easier. We also enjoy the text message feature for payments, and being able to edit the phone system through a mobile phone for unexpected office closures. Cons We don't really have a con. At the beginning of set up we did opt to keep our old phones and it took some work to get them set up. However it wasn't to much of a set back, and when we recommended a feature on the old phones that we wanted to keep, their software developer made it so that the feature could work on the new set up. Review Source Angela R. Sales Representative Used the software for: Less than 1 year ### "Very organized" August 25, 2026 5.0 Overall I can absolutely say it’s makes the job easy after hours when not in the offices and we can check each patients information throughly and as well as reply to them if they text us Pros The different tabs helps make it more organized for our job,helps us see the billing balances on our patients, support is easy to access and fast having the app on my mobile phone makes things easy out of work I can schedule any patient after hours Cons The many times I have to reset my password, sometimes it does freeze and it’s hard to access needing to reset multiple times Review Source Beavers and Broomfield E. Exec. Assistant Used the software for: 1-3 years ### "Very satisfied" August 11, 2026 5.0 Overall, we are very satisfied with Adit. The customer service is top notch and for the price, it has everything we are looking for in a messaging software. Pros Lots of features for the price. We especially like the email marketing module as well as the e-forms, making it easy for patients to update paperwork in our system. Cons There are a lot of little glitches, but they usually resolve themselves in a day or so. If anything big arises, the customer service team handles it quickly. Review Source R Reviewer Practice Manager Used the software for: 1-3 years ### "Do not recommend" July 27, 2026 1.0 I wouldn't recommend Adit. You get what you pay for! Constant issues and a huge waste of time dealing with fixing the constant issues. Pros Drops our patient paperwork directly into Open Dental. Sorry not much else we like about it. Adit should look at what Modento does. Cons Everything else. Constant issues with Adit. Constantly have to restart Adit and constantly have a ticket in. Then when we have a ticket in we find the tech support half the time cannot understand the issue causing slower fix times. Review Source Diamond Dale N. Patient Coordinator Scheduling Used the software for: 1-3 years ### "Amazing App" July 23, 2026 5.0 Adit runs smoothly with zero issues a reliable all-in-one software that keeps our office stress-free! Pros The automated texts, reminders, and digital forms have made our front desk run so much smoother. Having phone, scheduling, and patient communication all in one place saves us a ton of time every day. Review Source Amanda B. Owner Used the software for: 1-3 years ### "Great system!!" July 20, 2026 5.0 Great experience. I’ve recommended them to colleagues and will continue to do so. Adit has saved my practice time and money Pros Very intuitive and user friendly. If there’s ever an issue, it gets addressed right away. Pricing is competitive Cons Sometimes it is difficult to understand the support agents. Things eventually get worked out though. Review Source Aandi K. Scheduling Coordinator Used the software for: Less than 1 year 5.0 November 5, 2026 AI summary based on a full review Adit enhances patient interactions by confirming appointments and managing communications without excessive phone calls. The only drawback noted is the occasional glitch in the message status on the desktop version. Log in to unlock the full review, detailed ratings, and pros & cons Yvette M. Practice Administrator Used the software for: 3-5 years ### "Loyal Adit User - 5-star product!!" February 24, 2026 5.0 Adit has helped us become more efficient, organized, and patient-focused. I’d highly recommend it to any practice looking to modernize their workflows and improve communication. Pros Adit has been a game-changer for our practice, streamlining daily operations while improving the patient experience. The fact that the platform is all-in-one makes it so easy to rely on. I love that Adit combines scheduling, reminders, forms, payments, and patient communication in one place. It reduces the need for multiple tools and keeps everything organized and easy to manage. The automated text and email reminders significantly cut down on no-shows and save our team a ton of time. Patients appreciate the convenience, and we appreciate the consistency. Adit is intuitive and easy to learn. Both staff and patients can navigate it without frustration, which makes onboarding and day-to-day use smooth. Online scheduling and digital intake forms are a huge win. Patients can book appointments and complete paperwork ahead of time, which speeds up check-ins and keeps the schedule running efficiently. The Adit support team is responsive and helpful, and the platform continues to evolve with useful updates. It feels like the company genuinely listens to user feedback. Cons It is really hard to find things I don't like about Adit. As with any software, there will be glitches, but I feel like Adit is amazing when help is needed. You have to have the right infrastructure in place - make sure your internet speeds are up to par. We use OpenDental, so integration is amazing, but I can't speak to other PMS systems. Review Source Tracy B. Office Manager Used the software for: 1-3 years ### "Adit Has It All" February 12, 2026 5.0 Customer service has been very responsive and the follow up has truly been great. It also allowed us to alleviate other platforms that did limited things for the practice. Adit has it all. Pros The integration with our Dentrix software was seamless. And the dashboard is great for practice analytics. Cons I do have trouble navigating the site sometimes. There is just so much available for the practice that I have a hard time finding what I am looking for. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Just because something costs less, doesn't mean it's worth it......." November 26, 2025 1.0 Terrible experience. Problem after problem. We were told multiple times that issues had been fixed, yet the very next day the same problems would reappear. Each time we’d submit a support ticket, we wouldn’t hear back for days. When we called for support, we were promised a call back within an hour or two—but days would go by without any response. It didn’t matter how many times we called; the issues were never truly resolved. When I did manage to speak with someone, I repeatedly told them our office hours, yet they would always call after we were closed to “diagnose the issue.” After months of back-and-forth and constant problems, we finally decided to cancel and find another company. Only then—after we gave notice to cancel—did they “discover” that the integration had partially failed. This was after weeks of accessing our server and crashing it multiple times. Overall, Adit lacks proper communication, accountability, and technical reliability. I was even told the representative I was dealing with worked in the same time zone as us, but they still never called during our business hours. Extremely disappointing experience. Pros Adit made a lot of promises. As a small business, we were definitely hoping to save some money, and during the initial meetings it seemed like a great deal — all the same features as our previous company at about half the cost. Unfortunately, once we signed up, everything went downhill from there. Cons Just about everything. The software only worked properly for about a week before the problems started—and they never stopped. We signed up in May 2025 and ended up canceling by October 2025 after submitting more than 30 support tickets. Despite countless calls and follow-ups, the same issues kept reoccurring, and support was slow to respond or failed to resolve anything long-term. Review Source GD Georgiana D. Dental Used the software for: 1-3 years ### "Happy customer" July 8, 2026 5.0 Our office really enjoys the services provided by Adit. It's nice to be able to customize just about anything to the preferences of the office. Billing and payment has been great for sending out statements to patients and the collection has gotten much better. The support is very responsive and kind. The decision to switch has been the best thing for our office. Pros Adaptive, client support, billing and payment, customizable, security. We love how there is so much to be able to customize. Cons I don't really have something that I can list here. If I were to list anything it would just be how sometimes it can bog down with the amount of new updates. Review Source R Reviewer Director of Operations Used the software for: 1-3 years ### "Great Value & Excellent Customer Support" January 23, 2026 5.0 Pros Adit has been a great investment for our dental practice. The platform offers strong value for the money, especially considering how many features are included—patient communication, online scheduling, call tracking, forms, and marketing analytics all in one place. It replaced multiple tools we were paying for separately, which streamlined our processes and saved costs. What stands out the most is their support team. Anytime we need help, we’re able to reach someone quickly, and they provide real solutions rather than just sending us a generic article. Cons f there’s one area Adit can continue improving, it’s their insurance verification protocols. There is room for smoother automation and workflow refinement. That said, they are constantly working on updates and enhancements, and we’ve already seen improvements since adopting the platform. Review Source Alina M. Chief Operations Officer Used the software for: Less than 1 year ### "Edinburg Vision Center & Adit" February 25, 2026 5.0 Overall, my experience with Adit was positive. I really appreciated their customer service, which was very responsive and easy to work with whenever questions or issues came up. I also liked how customizable Adit is, especially when it comes to forms and patient messaging, which allowed us to tailor workflows and communications to fit the needs of our practice. Pros I liked the text-to-pay feature, as it made the payment process much more convenient and efficient for both patients and our team. Patients appreciated being able to pay quickly and securely from their phones, and it helped streamline checkout and reduce friction at the front desk. Cons From an administrative perspective, I didn’t like that all employees have access to listen to recorded phone calls, which raises concerns around privacy, oversight, and appropriate access controls. Review Source RUSHFORD D. Office Administrator Used the software for: 3-5 years ### "Very Pleased with Adit Features" June 19, 2026 5.0 We have been very pleased with Adit in our dental practice. Adit integrates well with Eaglesoft, is very cost effective compared to similar systems, and customer service has been very good with fast and efficient response. Pros Customizable reminders are a great feature. We are able to create messages, timing, and response indicators to work for us as we want them. Texting with patients is easy. Sending and receiving fax messages is simple. Calls and messages display as they are received. Cons The icons are not labeled which makes it difficult for some of the staff to navigate if they are not familiar with where things are located in Adit. Review Source Andre C. Practice Owner Used the software for: Less than 1 year ### "Great Price Point!" March 31, 2026 5.0 Overall it has been a really great experience. I switched from a different patient communication software and it was an excellent decision. Pros The price point is a really attractive feature. It makes it an amazing value when there is so much customization. Cons Every once in a while it can be a little difficult to get in touch with my account representative for questions. Review Source Wulfgang A. Office Manager Used the software for: 1-3 years ### "Great value" July 13, 2026 5.0 We have had an overall net positive experience with Adit, we swapped from a different service, that was charging far more for the same features. Pros The cost for the program was very competitive, and the program does exactly what we need with patient recall. Cons The fax system has been a new concept for my office to learn, but we are adjusting, and they consistently update the process. Review Source R Reviewer optometrist Used the software for: 1-3 years ### "The Best Communications Software " January 27, 2026 5.0 Wonderful! Any concerns that may arise are addressed quickly. Adit also notifies me of any concerns before I even notice them in practice. Pros I migrated from another platform 1 year ago, and the transition has been amazing. Adit has the same if not more features than the other platform, their IT support is very fast and responsive, and their customer service is top tier. I recently relocated my office, and the Adit team helped me tremendously help with notifying my existing patient base via email blasts and adjusting my text and voice notifications. Adit is a win for me on every level. Cons I wish I learned about Adit sooner. I was with another vendor who kept increasing their pricing and took away key features. Review Source aM albert M. Assistant Office Manager Used the software for: Less than 1 year ### "Make the switch today!" January 22, 2026 5.0 My overall experience with Adit was very positive. The platform helped streamline many aspects of practice management, including scheduling, patient communication, and day-to-day workflows. Having multiple tools integrated into one system improved efficiency and reduced the need for manual processes. While there was an initial learning curve due to the wide range of features, the system became easy to navigate with regular use. Overall, Adit contributed to better organization, time savings for staff, and an improved experience for both the team and patients. Pros What I liked most about Adit was its all-in-one functionality. It simplifies scheduling, patient communication, and practice management, helping the team save time and stay organized. Cons What I liked least about Adit was that some features took time to learn initially, but this improved with regular use. Review Source Tamborello D. Office Manager Used the software for: 1-3 years ### "Top of the Line Platform!" October 17, 2025 5.0 Our office's overall experience with Adit, not just the platform but with their customer service as well has been impeccable. They have so many features that keep us running smoothly and if ever needed, their customer service is top notch! They respond quickly and work hard to fulfill all tasks they are assigned. Highly recommend them to everyone who is looking for a streamline platform for their office. Pros One of our favorite features of the Adit platform is the user interface. It is easy to use and covers a wide array of communication and interaction capabilities. Their features help make our office functions as streamline as possible. Cons We do not currently have a least favorite feature with Adit. All of the features offered are very easy to use and contribute to our office running smoothly. Review Source R Reviewer Dental Office Used the software for: Less than 1 year ### "Wonderful app" May 24, 2026 5.0 Great customer service, they are always checking in if we do have any questions. Adit is a very useful tool in the dental field. Pros Very user friendly and helps out with our billing and sending out reminders. Adit customer service representatives are very knowledgeable and professional. Cons There are quite a few updates or the system may take a while to update but every system has their flaws. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great product, great value" September 9, 2025 5.0 A good product that's flexible for any size practice and is easy to use. Offers a lot of features and is customizeable for users. Pros It offers a lot of services for a reasonable cost. Support and follow up are very responsive and sometimes the Adit team will reach out with help. Cons It takes a while to get it set up and learn it as all software systems do. Techs are in a different time zone so sometimes that requires coordination. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.