--- title: "Page 2 | Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Adit the right Dental solution for you? Explore 300 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208534/Adit/reviews/?page=2" page_type: "reviews" language: "en" --- Adit 4.7 (300) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 1st, 2026 # Page 2 - Reviews of Adit ## Showing most helpful reviews Showing 26-50 of 300 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Kristine T. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "Do not recommend" July 23, 2026 1.0 I wouldn't recommend Adit. You get what you pay for! Constant issues and a huge waste of time dealing with fixing the constant issues. Pros Drops our patient paperwork directly into Open Dental. Sorry not much else we like about it. Adit should look at what Modento does. Cons Everything else. Constant issues with Adit. Constantly have to restart Adit and constantly have a ticket in. Then when we have a ticket in we find the tech support half the time cannot understand the issue causing slower fix times. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Cost but that was a mistake. Lucky for Adit I had just joined the office. Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) Constant issues with Yappi only to end up with Adit who is just as bad Review Source Response from Adit August 10, 2026 Hi Kristine, really sorry to see that you are unhappy with us. Inorder for us to look into this, please send your account details to support@adit.com. We look forward to resolving your concerns asap. Thanks. PF Peyman F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Product" June 13, 2026 5.0 Overall, my experience with Adit was positive. The platform helped improve patient communication through automated reminders, confirmations, and messaging, which reduced administrative workload and supported patient engagement. Setup and day-to-day use were generally straightforward, and the system integrated reasonably well into our office workflow. While there were occasional technical issues and some features that could be more intuitive or customizable, the platform delivered on its core purpose of streamlining communication and appointment management. Adit provided value to our practice by helping improve efficiency, though there is still room for enhancement in support, reporting, and overall usability. Pros What I liked most about Adit was its ease of use and efficiency in managing patient communication. The platform made it simple to handle appointment reminders, confirmations, recalls, and messaging from a single interface, which helped streamline daily operations and reduce administrative workload. The automated communication tools improved patient engagement and helped minimize missed appointments. I also appreciated the integration capabilities and the ability to track communication metrics and patient interactions in one place. Overall, Adit provided a user-friendly experience that saved staff time, improved office organization, and enhanced communication between our practice and patients. Cons One of the biggest drawbacks of Adit was the cost relative to the value received. While the platform offers many features, some functions felt redundant with capabilities already available through our practice management software. The user interface could occasionally be slow or unintuitive, requiring extra steps to complete simple tasks. Customer support response times were inconsistent, and resolving technical issues sometimes took longer than expected. Reporting and analytics could also be more customizable to better fit the needs of individual practices. Overall, Adit was a useful tool, but there were areas where functionality, support, and overall value could be improved. Review Source EG Estefanie G. Dental Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Overall Positive Experience with Adit Despite a Challenging Setup Process" June 23, 2026 5.0 Overall, our experience with Adit has been very positive. The platform has helped improve the efficiency of our daily operations and made patient communication much easier through features like texting, reminders, and call management. It has become a valuable tool for our front office and has helped reduce a lot of manual work, allowing our team to stay more organized and focused on patient care. The setup process was a bit of a headache at first and did take some time to get everything properly configured. However, with the support and guidance from Adit’s team, everything was eventually resolved smoothly. They were responsive and helpful throughout the onboarding process, which made a big difference in getting us up and running successfully. Since then, we’ve had a much better workflow and overall experience. Adit continues to be a reliable system for our practice, and we are happy with the support and functionality it provides. Pros Adit has been a great addition to our dental office. The platform is user-friendly and has helped streamline our communication with patients through texting, reminders, and call management. It has made daily operations more efficient and helped reduce front desk workload. Their customer support is also responsive and helpful whenever assistance is needed. Overall, we’ve had a very positive experience and would definitely recommend Adit to other dental practices. Cons The setup process can be a bit challenging at first, but with the help of Adit’s team, everything worked out smoothly in the end. Switched from [Legwork](https://www.capterra.com/p/197115/Legwork/)[mConsent](https://www.capterra.com/p/166588/mConsent/) We made the switch from Legwork and MConsent because we were looking for a more unified and efficient system for our office. Managing multiple platforms was becoming time-consuming and sometimes caused gaps in communication and workflow. We wanted a solution that could combine patient communication, forms, reminders, and tracking in one place. Adit offered a more all-in-one approach, which helped simplify our daily operations and reduce the need to switch between different systems. The integration has made it easier for our team to stay organized, improve patient communication, and streamline overall workflow. While the transition and setup required some adjustment, it has ultimately improved efficiency in the office. Review Source BN Brian N. Owner Hospital & Health Care Used the software for: 1-2 years ### "High-Impact Front Office Optimization with Measurable ROI Sources" June 24, 2026 5.0 ADIT operates as a front-office performance system rather than just a communication layer. It consistently reduces missed opportunity leakage (missed calls, delayed follow-up) while standardizing patient engagement workflows. The biggest impact is operational: tighter schedule utilization, improved responsiveness, and clearer visibility into where breakdowns occur. Value is highest in practices that actively use the analytics and refine workflows. If left passive, it functions as a solid communication tool; if actively managed, it becomes a measurable driver of production and marketing efficiency. Execution friction is low after setup, and ongoing maintenance is minimal relative to the operational gains. Pros Strong Dentrix integration with near real-time sync of schedules, patient data, and communication logs; no duplicate data entry or workflow fragmentation. •Missed call recovery is highly effective; automatic SMS follow-up consistently converts failed call attempts into booked appointments. •Call tracking and recording provide actionable insight into front desk performance, including conversion rates and call handling quality. •Source attribution and reporting enable clear measurement of marketing ROI; supports better allocation of spend. •Centralized two-way Cons Attribution accuracy can be imperfect in multi-touch patient journeys; first/last-touch models may oversimplify actual conversion paths. •Limited flexibility in customizing automation logic (e.g., conditional workflows based on nuanced patient behavior or insurance status). •UI is functional but not optimized for rapid multi-tasking in high call-volume environments; some extra clicks vs. ideal. •Call recording review is valuable but time-intensive; no strong automated scoring or prioritization of “problem” calls. •SMS-heavy workflows can create message fatigue for some patients if not carefully tuned. •Integration depth is strong with major PMS (e.g., Dentrix) but less predictable with smaller or less common systems. •Pricing structure may not scale efficiently for multi-location groups without negotiation. •Reporting is powerful but not easily exportable into custom dashboards without manual work or external tools. Alternatives considered [Overjet](https://www.capterra.com/p/276740/Overjet/) Reason for choosing Adit Comprehensive list of features and continued development. Forward thinking engineers Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) AI features were very important to our practice. Review Source DC Diva C. Administrative Hospital & Health Care Used the software for: 2+ years ### "A Valuable Tool for Our Daily Operations" June 2, 2026 5.0 Our overall experience with Adit has been very positive. The platform has helped us improve communication with patients, streamline scheduling, and manage day-to-day operations more efficiently. The system is intuitive, reliable, and offers a variety of tools that support the growth of our practice. Additionally, the customer support team has been responsive and helpful whenever we have needed assistance. We would recommend Adit to other practices looking for an all-in-one solution to enhance patient engagement and office productivity. Pros Adit has been a great all-in-one solution for our practice. The platform is user-friendly, and the appointment scheduling, patient communication, and marketing tools have helped us streamline our daily operations. The customer support team is responsive and always willing to assist when needed. We especially appreciate how Adit helps us stay connected with patients through automated reminders and messaging, which has improved efficiency and patient engagement. Cons There are occasional features that take some time to learn, especially when new updates are introduced. However, the support team is very helpful and provides guidance whenever questions come up. Overall, the benefits of the platform far outweigh any minor learning curve. Review Source JH Jennifer H. Front desk Medical Practice Used the software for: 6-12 months ### "Incredible product " July 11, 2026 5.0 Adit has been one of the best investments our chiropractic office has made. After using it, I’ve seen firsthand how much more efficient and organized our practice has become. Having so many tools in one platform—patient communication, online scheduling, payments, reviews, phones, forms, and analytics—has streamlined our daily operations and eliminated the need for multiple systems. What I appreciate most is that Adit isn’t just software; it’s a tool that helps our team create a better patient experience. Patients love the convenience of online scheduling, text communication, and easy payment options, while our staff spends less time on administrative tasks and more time focusing on patient care. The reporting and analytics have also helped us make better business decisions by giving us clear insight into what’s working and where we can improve. Their team continues to innovate and add features that genuinely help practices grow. After more than 20 years working in chiropractic, I’ve used a lot of different systems, and Adit stands out because it actually makes our jobs easier while helping the practice become more productive and profitable. I would absolutely recommend it to any chiropractic office looking to modernize their systems and improve both team efficiency and the patient experience. Pros How much time I now have back in my day. The streamlining it has created. The steps in previous systems we have that have been taken out in multiple departments on my practice Cons It’s not what I like least. I’d say the difficult part is that it is so detailed so getting it started is time consuming. However all great things are. Switched from [AlohaABA](https://www.capterra.com/p/192774/AlohaABA/) Speaking with John and the team. Answering my questions. And how eager they are to help and continue to make this product better Review Source MM Mena M. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Adit Review." April 23, 2026 5.0 We’ve had a great experience working with Adit for our phone confirmation and texting system. It has made a huge difference in how we communicate with our patients—everything is faster, more organized, and much more efficient. Appointment confirmations and reminders run smoothly, which has really helped reduce no-shows. The platform is easy to use, and their customer support team is always responsive and helpful. Highly recommend for any office looking to improve communication and streamline their workflow. Pros I love the convenience of patient communication through calls, email, and specially texting. It helps me assist patients even when the office is closed if there is a need. Cons Nothing really, they are prompt to take care of any issues that may come up, especially in the beginning when we are learning the system. Alternatives considered [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/)[Flex](https://www.capterra.com/p/264675/Flex/) Reason for choosing Adit Price and features were the main things we looked when Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Better results and more unlimited communication with pts. Review Source KB Kristine B. Office Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Adit Review" March 16, 2026 5.0 We’ve really enjoyed switching to Adit’s platform. The transition was smooth, and the tools have been helpful for our daily operations. One thing that stands out is how responsive their team is. Whenever we have a question or run into an issue, they’re quick to reach out and help. Our account manager, \[sensitive content hidden\], has been especially great to work with. He responds quickly and does a great job making sure any problems are addressed right away, which makes a big difference for our team. Overall, we’ve had a very positive experience so far and look forward to continuing to use Adit as the platform keeps improving and adding new features. Pros What we’ve liked most about Adit is how responsive and supportive their team is. Whenever we have questions or run into an issue, someone is quick to reach out and help. Our account manager, \[sensitive content hidden\], has been especially helpful. He responds quickly and makes sure problems are addressed right away, which gives us a lot of confidence in the support behind the platform. We’ve also appreciated how smooth the transition to the platform was and how it’s helped streamline our daily operations. Overall, the combination of a reliable system and excellent customer support has made the experience very positive for our team. Cons There hasn’t been much that we’ve disliked about Adit so far. Like with any platform, there are occasional small issues or features that could be improved, but their team has been very responsive whenever something comes up. Our account manager, \[sensitive content hidden\], is quick to address concerns and help resolve any problems, which makes those situations much easier to handle. Overall, even when there are minor challenges, the support and willingness from the Adit team to improve the platform have made our experience very positive. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Costs and Reviews from other offices. One office in the area particularly recommended the platform to us. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We wanted something more advanced and integrated well with our system. Review Source Yvette M. Practice Administrator Medical Practice Used the software for: 2+ years ### "Loyal Adit User - 5-star product!!" January 6, 2026 5.0 Adit has helped us become more efficient, organized, and patient-focused. I’d highly recommend it to any practice looking to modernize their workflows and improve communication. Pros Adit has been a game-changer for our practice, streamlining daily operations while improving the patient experience. The fact that the platform is all-in-one makes it so easy to rely on. I love that Adit combines scheduling, reminders, forms, payments, and patient communication in one place. It reduces the need for multiple tools and keeps everything organized and easy to manage. The automated text and email reminders significantly cut down on no-shows and save our team a ton of time. Patients appreciate the convenience, and we appreciate the consistency. Adit is intuitive and easy to learn. Both staff and patients can navigate it without frustration, which makes onboarding and day-to-day use smooth. Online scheduling and digital intake forms are a huge win. Patients can book appointments and complete paperwork ahead of time, which speeds up check-ins and keeps the schedule running efficiently. The Adit support team is responsive and helpful, and the platform continues to evolve with useful updates. It feels like the company genuinely listens to user feedback. Cons It is really hard to find things I don't like about Adit. As with any software, there will be glitches, but I feel like Adit is amazing when help is needed. You have to have the right infrastructure in place - make sure your internet speeds are up to par. We use OpenDental, so integration is amazing, but I can't speak to other PMS systems. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) cost savings was the primary reason - but soon after the switch I saw that Adit had a far-superior product. Review Source Laura E. VIRTUAL ASSISTANT Health, Wellness and Fitness Used the software for: 6-12 months ### "ADIT REVIEW" April 10, 2026 5.0 I’ve been using this platform as a virtual assistant in patient care, and I can honestly say it’s one of the best tools I’ve worked with so far. It makes day-to-day tasks so much easier and more organized, especially when handling patient-related workflows. The features are really well thought out—it includes everything from payments processing to patient management tools, which helps keep everything in one place instead of switching between different systems. What I really appreciate is how the platform continues to improve over time. They’ve recently added AI features, which have made certain tasks faster and more efficient. It feels like they are actually keeping up with the needs of modern healthcare support. Another thing I value a lot is their support team. Whenever we run into issues or have concerns, they respond as quickly as possible and make sure to follow up properly. You don’t feel left alone when something goes wrong, which is really important when working in a fast-paced environment like patient care. Overall, it has made my work smoother, more efficient, and less stressful. It’s reliable, easy to use, and constantly improving. I would definitely recommend it to anyone working as a virtual assistant in healthcare or patient support roles. Review Source Dr. Dan S. Doctor of Chiropractic Medical Practice Used the software for: 6-12 months ### "Adit - simplified yet powerful all-in-one patient communication system" January 21, 2026 5.0 It has helped us simplify communications with patients from multiple channels into one coordinated system. We have been using Adit for just over six months, and have been pleased with the efficiencies we've gained. Pros We really like that Adit is an all-in-one solution for us, and that it integrates well with our EHR (Jane App). Some of the convenient features we use are two-way texting, e-mail marketing campaigns, and eFax. It's great to see patient information from our EHR pop up when someone is calling (who it is, appointment info, balance, etc.). The VOIP phone system is very powerful, and eliminated our phone bill! We are just getting set up with the new AI agent that will handle off-hours calls, and that looks very promising. Cons We've had just a couple of instances where the phones needed to be re-registered on our account for some reason. Customer service gets right on any tech glitch, so this has been a very minor issue. Review Source AB Amanda B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system!!" July 16, 2026 5.0 Great experience. I’ve recommended them to colleagues and will continue to do so. Adit has saved my practice time and money Pros Very intuitive and user friendly. If there’s ever an issue, it gets addressed right away. Pricing is competitive Cons Sometimes it is difficult to understand the support agents. Things eventually get worked out though. Alternatives considered [Legwork](https://www.capterra.com/p/197115/Legwork/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Pricing and features. Adit was very competitive with the features I needed Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Not able to two-way text efficiently, no automated appointment reminders/confirmations Review Source tracy L. Office Manager Medical Practice Used the software for: 1-2 years ### "Adit Has It All" February 6, 2026 5.0 Customer service has been very responsive and the follow up has truly been great. It also allowed us to alleviate other platforms that did limited things for the practice. Adit has it all. Pros The integration with our Dentrix software was seamless. And the dashboard is great for practice analytics. Cons I do have trouble navigating the site sometimes. There is just so much available for the practice that I have a hard time finding what I am looking for. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Adit offered alot more options and customization and has been alot more reliable than the Dentrix hub we were using prior. Review Source Isabella C. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Value & Excellent Customer Support" December 3, 2025 5.0 Pros Adit has been a great investment for our dental practice. The platform offers strong value for the money, especially considering how many features are included—patient communication, online scheduling, call tracking, forms, and marketing analytics all in one place. It replaced multiple tools we were paying for separately, which streamlined our processes and saved costs. What stands out the most is their support team. Anytime we need help, we’re able to reach someone quickly, and they provide real solutions rather than just sending us a generic article. Cons f there’s one area Adit can continue improving, it’s their insurance verification protocols. There is room for smoother automation and workflow refinement. That said, they are constantly working on updates and enhancements, and we’ve already seen improvements since adopting the platform. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit customer service, good value for the money, ease, all-in-one functionality, Review Source Alina M. Chief Operations Officer Hospital & Health Care Used the software for: 6-12 months ### "Edinburg Vision Center & Adit" January 15, 2026 5.0 Overall, my experience with Adit was positive. I really appreciated their customer service, which was very responsive and easy to work with whenever questions or issues came up. I also liked how customizable Adit is, especially when it comes to forms and patient messaging, which allowed us to tailor workflows and communications to fit the needs of our practice. Pros I liked the text-to-pay feature, as it made the payment process much more convenient and efficient for both patients and our team. Patients appreciated being able to pay quickly and securely from their phones, and it helped streamline checkout and reduce friction at the front desk. Cons From an administrative perspective, I didn’t like that all employees have access to listen to recorded phone calls, which raises concerns around privacy, oversight, and appropriate access controls. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We were dissatisfied with how Demandforce integrated with Eyefinity Review Source AR Amanda R. Office Manager Medical Practice Used the software for: 2+ years ### "Our office loves Adit" December 2, 2025 5.0 I highly recommend Adit. We have used 3 other patient communication systems over the years. Adit is by far the most user friendly and efficient program we have found. Pros Pros of Adit for our office: Google review requests- we have tripled the number of Google reviews for our office. Adit makes it super easy for the patient! It has been a huge success for us. Also: The ease of appointment reminders and confirmations, sending new patient forms and sending forms that need updated in current patient charts, mass communication via bulk emails to all active patients, the ability to have a conversation with a patient via text messaging has been a game changer for our office-our patients seem to respond quicker- Cons one negative is when Dentrix does an update we have some trouble with Adit reconnecting. sometimes we have to contact customer service. they will remote in and fix the problem Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Recommended by our Jameson consultant, she had first hand experience with Adit in some of her other offices Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) We were not happy with the service from the 2 prior companies Review Source GD Georgiana D. Dental Cosmetics Used the software for: 1-2 years ### "Happy customer" July 7, 2026 5.0 Our office really enjoys the services provided by Adit. It's nice to be able to customize just about anything to the preferences of the office. Billing and payment has been great for sending out statements to patients and the collection has gotten much better. The support is very responsive and kind. The decision to switch has been the best thing for our office. Pros Adaptive, client support, billing and payment, customizable, security. We love how there is so much to be able to customize. Cons I don't really have something that I can list here. If I were to list anything it would just be how sometimes it can bog down with the amount of new updates. Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) The price was the biggest factor but also the amount of features that we got for that price were not justified. Review Source FT Fari T. Office Manager Cosmetics Used the software for: 2+ years ### "New Tampa Smiles " March 20, 2026 5.0 Overall, my experience with Adit has been positive. It has helped improve organization, patient communication, and overall efficiency in managing daily operations. Once you get familiar with the platform, it becomes a valuable tool for running a business smoothly. I would recommend it to professionals looking for an all-in-one solution for scheduling, communication, and payments. Pros Adit is very user-friendly and makes managing appointments and patient communication extremely easy. The scheduling system is efficient and helps keep everything organized in one place. I also like how it integrates multiple features like reminders, messaging, and payment processing, which saves time and improves workflow. It’s especially helpful for busy practices that need a streamlined system. Cons There is a bit of a learning curve at the beginning when trying to understand all the features. Some customization options could be improved, and occasional system delays can happen. Pricing may also be a concern for smaller businesses or startups. Review Source AR Angela R. Sales Representative Telecommunications Used the software for: 6-12 months ### "Very organized" August 23, 2026 5.0 Overall I can absolutely say it’s makes the job easy after hours when not in the offices and we can check each patients information throughly and as well as reply to them if they text us Pros The different tabs helps make it more organized for our job,helps us see the billing balances on our patients, support is easy to access and fast having the app on my mobile phone makes things easy out of work I can schedule any patient after hours Cons The many times I have to reset my password, sometimes it does freeze and it’s hard to access needing to reset multiple times Review Source GM Grace M. Exec. Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Very satisfied" August 10, 2026 5.0 Overall, we are very satisfied with Adit. The customer service is top notch and for the price, it has everything we are looking for in a messaging software. Pros Lots of features for the price. We especially like the email marketing module as well as the e-forms, making it easy for patients to update paperwork in our system. Cons There are a lot of little glitches, but they usually resolve themselves in a day or so. If anything big arises, the customer service team handles it quickly. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) It was hard to get customer service to help with issues. Review Source Andre C. Practice Owner Hospital & Health Care Used the software for: 6-12 months ### "Great Price Point!" March 29, 2026 5.0 Overall it has been a really great experience. I switched from a different patient communication software and it was an excellent decision. Pros The price point is a really attractive feature. It makes it an amazing value when there is so much customization. Cons Every once in a while it can be a little difficult to get in touch with my account representative for questions. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Reason for choosing Adit The price point was much more attractive Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Adit has a lot more features for patient communication making it a more robust software for a lower price point. Review Source parkash A. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Wonderful Experience" February 10, 2026 5.0 Adit is a wonderful app that ties everything in one. It has done wonders for my dental office. I've had a fantastic experience with Adit, thanks to \[sensitive content hidden\] . He was incredibly professional and took the time to walk me through every detail with genuine patience. It’s rare to find such dedicated customer service these days. Highly recommended! Pros The ease of working with the App. The customer-service has been second to none. I would recommend Adit to anyone who needs to tie in all features in just one app. Cons Absolutely Nothing! Adit has been revolutionary for our office and I can't imagine using anything else. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Adit proved to be better therefore went with it Review Source TS Tamara S. Office Manager Medical Practice Used the software for: 2+ years ### "Adit Dental Review" September 25, 2025 5.0 Extremely pleased since we incorporated Adit about 4 years ago! Adit has proven to provide customer service in a timely fashion. Pros Adit provides the ease of dependable communication between our practice and patients in the form of texting, call tracking, forms and reminders. Regarding this, sensitive information is secure which gives our practice a sense of peace and our patients love the personal attention they receive via custom responses. Adit provides timely customer support if an issue arises and the representatives are so knowledgeable and committed to providing exemplary service and quick resolution. I also like the fact that I can access Adit when away from the office by having their app and even connected to my Apple watch. This allows us to view our calendar if any changes occur to our schedule. Of course, I also protect my time when not at work but it helps to monitor if any emergency correspondences arise with our patients. Again, this allows our doctors to respond quickly to our patients and they are amazed they can reach us after hours. Patients and our staff alike, agree Adit is so very user friendly and we have the options to tailor Adit to our needs and desires. In addition, this system is so very user friendly and is also so very quick to learn and navigate! Cons I really don't have any real or concerning complaints about Adit. If I had to, I suppose I would mention at times when speaking with a representative, there may be a language barrier. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Did not meet what we were needing or looking for. Review Source KB Kyungtaek B. Dentist Hospital & Health Care Used the software for: Less than 6 months ### "You need a system that works for your office? Try adit!" June 22, 2026 5.0 Our overall experience with Adit has been great. The system integrates very well with our Open Dental PMS and has made patient communication much smoother and more efficient for our practice. Their platform is user-friendly, reliable, and helps us stay better connected with our patients. What I appreciate most is their customer service. The Adit team is always responsive, professional, and very diligent whenever we have questions or need support. They take the time to listen and make sure things are handled properly. Overall, Adit has been a valuable partner for our office, and we are very happy with their service. Pros What truly sets Adit apart is their customer service. Their team is incredibly responsive, knowledgeable, and genuinely cares about helping their clients succeed. Every interaction has been professional, friendly, and thorough. It's clear that they take pride in providing outstanding support and continuously improving their product. Cons If I had to mention something, it would simply be that no software is ever truly perfect, and there is always room for additional features and ongoing improvements as technology evolves. However, I have not encountered any specific shortcomings that have negatively impacted our practice. Overall, my experience with Adit has been overwhelmingly positive, and any suggestions I would have would be focused on future enhancements rather than addressing existing problems. Review Source Diamond Dale N. Patient Coordinator Scheduling Hospital & Health Care Used the software for: 1-2 years ### "Amazing App" July 21, 2026 5.0 Adit runs smoothly with zero issues a reliable all-in-one software that keeps our office stress-free! Pros The automated texts, reminders, and digital forms have made our front desk run so much smoother. Having phone, scheduling, and patient communication all in one place saves us a ton of time every day. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.