# Page 2 | Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Adit the right Dental solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208534/Adit/reviews --- Adit 4.7 (272) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of Adit ## Showing most helpful reviews Showing 26-50 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cheri B. Office Manager Medical Practice Used the software for: 1-2 years ### "Adit goes above and beyond with their service" February 16, 2026 5.0 After running a dental office for over 30 years, I’ve worked with MANY software companies-and unfortunately, not all of those experiences have been positive. I would absolutely recommend Adit to any dental practice or physician looking to elevate their office systems and patient communication. Pros The platform is intuitive, reliable, and has truly streamlined our communication and dental office operations. Most importantly, the support is exceptional. Our rep is always proactive, checks in regularly, and provides outstanding customer service whenever we have questions or need assistance. Cons We did experience a minor issue at one point where there was a brief delay after answering a call before the caller could hear us. However, the issue was addressed and resolved quickly by their team with minimal disruption to our office. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The main reason was the unbeatable price for the value we receive Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Price point, and the free demo really impressed us Review Source Nimet A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good value, Great Service" February 20, 2026 5.0 Pros I have been using Adit services for a number of years. They are very quick to respond to requests we make on our website, and often suggest ideas that can make our website stand out better and showcase our services. They offer many services at a fair price. Cons We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes. Switched from [Oracle APEX](https://www.capterra.com/p/233100/Oracle-APEX/) Cost, and Adit had more services provided Review Source MM Mena M. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Adit Review." April 23, 2026 5.0 We’ve had a great experience working with Adit for our phone confirmation and texting system. It has made a huge difference in how we communicate with our patients—everything is faster, more organized, and much more efficient. Appointment confirmations and reminders run smoothly, which has really helped reduce no-shows. The platform is easy to use, and their customer support team is always responsive and helpful. Highly recommend for any office looking to improve communication and streamline their workflow. Pros I love the convenience of patient communication through calls, email, and specially texting. It helps me assist patients even when the office is closed if there is a need. Cons Nothing really, they are prompt to take care of any issues that may come up, especially in the beginning when we are learning the system. Alternatives considered [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/)[Flex](https://www.capterra.com/p/264675/Flex/) Reason for choosing Adit Price and features were the main things we looked when Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Better results and more unlimited communication with pts. Review Source VR Verified Reviewer Dental Office Manager Hospital & Health Care Used the software for: 2+ years ### "Very user friendly system" December 18, 2025 5.0 It has been good. like is said we have had hiccups in the beginning but i think with any company there can be those bumps in the road. it only is worth it if a company is willing to learn from those and take steps to repair what is broken and not stay stagnate. I am looking forward to the changes they have made to the dashboard with that said. Pros The dashboard is very user friendly. As well as their support team is very timely. Previous companies that we have used you normally have to call or message and then wait. They get you connected right away and if it is something that will take time, they let you know and will follow u periodically. The reach out randomly to make sure we are doing ok and if there is anything they can help with as well as sharing new features that are included or you can add to you your plan. They actually take our feedback on things. when we started the patient had to specifically reply with a "C" to confirm their appointments. we provided that we would like a positive affirmation to be able to do that like a "thumbs up emoji" or ok". it took a bit, but they did finally implement that. Cons We do have the occasional issue with static in our phones, but they have always been on top of trying to resolve it. And we did have a couple hiccups with the afterhours usage in the beginning. Those have been resolved to our satisfaction. Alternatives considered [Mango](https://www.capterra.com/p/127199/HSEQ-Compliance-Software/) Reason for choosing Adit I didn't like how their system was setup with the phones and the appointment confirmations. I don't believe that it was an all-in-one thing at the time Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) We were looking for someone who handled the phones as well and looking into lowering cost. they were a good company for what they were able to do for us. Review Source AR Amanda R. Office Manager Medical Practice Used the software for: 2+ years ### "Our office loves Adit" December 2, 2025 5.0 I highly recommend Adit. We have used 3 other patient communication systems over the years. Adit is by far the most user friendly and efficient program we have found. Pros Pros of Adit for our office: Google review requests- we have tripled the number of Google reviews for our office. Adit makes it super easy for the patient! It has been a huge success for us. Also: The ease of appointment reminders and confirmations, sending new patient forms and sending forms that need updated in current patient charts, mass communication via bulk emails to all active patients, the ability to have a conversation with a patient via text messaging has been a game changer for our office-our patients seem to respond quicker- Cons one negative is when Dentrix does an update we have some trouble with Adit reconnecting. sometimes we have to contact customer service. they will remote in and fix the problem Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Recommended by our Jameson consultant, she had first hand experience with Adit in some of her other offices Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) We were not happy with the service from the 2 prior companies Review Source Laura E. VIRTUAL ASSISTANT Health, Wellness and Fitness Used the software for: 6-12 months ### "ADIT REVIEW" April 10, 2026 5.0 I’ve been using this platform as a virtual assistant in patient care, and I can honestly say it’s one of the best tools I’ve worked with so far. It makes day-to-day tasks so much easier and more organized, especially when handling patient-related workflows. The features are really well thought out—it includes everything from payments processing to patient management tools, which helps keep everything in one place instead of switching between different systems. What I really appreciate is how the platform continues to improve over time. They’ve recently added AI features, which have made certain tasks faster and more efficient. It feels like they are actually keeping up with the needs of modern healthcare support. Another thing I value a lot is their support team. Whenever we run into issues or have concerns, they respond as quickly as possible and make sure to follow up properly. You don’t feel left alone when something goes wrong, which is really important when working in a fast-paced environment like patient care. Overall, it has made my work smoother, more efficient, and less stressful. It’s reliable, easy to use, and constantly improving. I would definitely recommend it to anyone working as a virtual assistant in healthcare or patient support roles. Review Source Isabella C. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Value & Excellent Customer Support" December 3, 2025 5.0 Pros Adit has been a great investment for our dental practice. The platform offers strong value for the money, especially considering how many features are included—patient communication, online scheduling, call tracking, forms, and marketing analytics all in one place. It replaced multiple tools we were paying for separately, which streamlined our processes and saved costs. What stands out the most is their support team. Anytime we need help, we’re able to reach someone quickly, and they provide real solutions rather than just sending us a generic article. Cons f there’s one area Adit can continue improving, it’s their insurance verification protocols. There is room for smoother automation and workflow refinement. That said, they are constantly working on updates and enhancements, and we’ve already seen improvements since adopting the platform. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit customer service, good value for the money, ease, all-in-one functionality, Review Source TS Tamara S. Office Manager Medical Practice Used the software for: 2+ years ### "Adit Dental Review" September 25, 2025 5.0 Extremely pleased since we incorporated Adit about 4 years ago! Adit has proven to provide customer service in a timely fashion. Pros Adit provides the ease of dependable communication between our practice and patients in the form of texting, call tracking, forms and reminders. Regarding this, sensitive information is secure which gives our practice a sense of peace and our patients love the personal attention they receive via custom responses. Adit provides timely customer support if an issue arises and the representatives are so knowledgeable and committed to providing exemplary service and quick resolution. I also like the fact that I can access Adit when away from the office by having their app and even connected to my Apple watch. This allows us to view our calendar if any changes occur to our schedule. Of course, I also protect my time when not at work but it helps to monitor if any emergency correspondences arise with our patients. Again, this allows our doctors to respond quickly to our patients and they are amazed they can reach us after hours. Patients and our staff alike, agree Adit is so very user friendly and we have the options to tailor Adit to our needs and desires. In addition, this system is so very user friendly and is also so very quick to learn and navigate! Cons I really don't have any real or concerning complaints about Adit. If I had to, I suppose I would mention at times when speaking with a representative, there may be a language barrier. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Did not meet what we were needing or looking for. Review Source KR Kari R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Value and Performance" November 6, 2025 4.0 Overall, when there are issues that arise their tech team does work on it to fix. We haven't had real bugs for a while but when we did it was mostly delays in connections between OpenDental and ADIT. The phones, texting, email, and forms have been great. Pros The affordability is great. For all that the software includes it is the only app that we need to support our EHR system. Works easily with Open Dental for forms, communication and scheduling. Cons The initial setup had a lot of issues that we had to work through with the tech staff. The service center is all overseas which can sometimes make communication difficult Alternatives considered [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) Reason for choosing Adit Pricing and package options were better than the alternative. Review Source Andre C. Practice Owner Hospital & Health Care Used the software for: 6-12 months ### "Great Price Point!" March 29, 2026 5.0 Overall it has been a really great experience. I switched from a different patient communication software and it was an excellent decision. Pros The price point is a really attractive feature. It makes it an amazing value when there is so much customization. Cons Every once in a while it can be a little difficult to get in touch with my account representative for questions. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Reason for choosing Adit The price point was much more attractive Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Adit has a lot more features for patient communication making it a more robust software for a lower price point. Review Source OL Opal L. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Top of the Line Platform!" October 14, 2025 5.0 Our office's overall experience with Adit, not just the platform but with their customer service as well has been impeccable. They have so many features that keep us running smoothly and if ever needed, their customer service is top notch! They respond quickly and work hard to fulfill all tasks they are assigned. Highly recommend them to everyone who is looking for a streamline platform for their office. Pros One of our favorite features of the Adit platform is the user interface. It is easy to use and covers a wide array of communication and interaction capabilities. Their features help make our office functions as streamline as possible. Cons We do not currently have a least favorite feature with Adit. All of the features offered are very easy to use and contribute to our office running smoothly. Alternatives considered [Sesame Software](https://www.capterra.com/p/171376/Sesame-Software/) Reason for choosing Adit The overall presentation and ease of use made the decision easy. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) They had very poor customer service. Whenever we had a problem we could never seem to reach someone in a timely manner Review Source JN Jennifer N. optometrist Medical Practice Used the software for: 1-2 years ### "The Best Communications Software " January 16, 2026 5.0 Wonderful! Any concerns that may arise are addressed quickly. Adit also notifies me of any concerns before I even notice them in practice. Pros I migrated from another platform 1 year ago, and the transition has been amazing. Adit has the same if not more features than the other platform, their IT support is very fast and responsive, and their customer service is top tier. I recently relocated my office, and the Adit team helped me tremendously help with notifying my existing patient base via email blasts and adjusting my text and voice notifications. Adit is a win for me on every level. Cons I wish I learned about Adit sooner. I was with another vendor who kept increasing their pricing and took away key features. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave continuously increased pricing, was slow to respond, and took away features. Review Source VR Verified Reviewer Dental office manager Hospital & Health Care Used the software for: 1-2 years ### "Best out there!" October 29, 2025 5.0 has been over a year since we started working with them, and they have significantly helped improve our office operations. For example, our communication with patients has greatly improved. We are now able to text them individually or send a mass text for office announcements. Pros Whenever my team and I encounter an issue or need assistance with the software, Adit is incredibly fast and responsive in helping us. We also truly value that Adit proactively checks in to see how we are doing and takes the time to provide thorough training on the software. This level of support is truly outstanding. Cons I am generally satisfied with Adit, but one area for improvement would be their weekend availability. Our office operates on weekends, and when we encounter issues, we have to wait until the next business day for assistance. It would be very helpful if Adit could offer weekend support. Review Source Olga K. OD Hospital & Health Care Used the software for: Less than 6 months ### "Great job, Adit!" August 9, 2025 5.0 Excellent customer care, seamless integration with Crystal PM. Really great follow up. The full desktop version seamlessly goes into app mode and mobile mode. Pros It's been 4 months since we switched to Adit for our patient management needs and it's been great! I am so pleased that after signing up we were not forgotten. Instead, I would get follow up calls every couple of weeks asking how the onboarding process is going or any trouble using any features, etc. My favorite feature so far is the matrix overview. It's definitely a leg up on competitors that don't offer such analysis. Softphone feature will be excellent for when we add virtual assistants. The only trouble so far is the difficulty with check in kiosks, the software needs more work to sync properly into our practice management program. Cons Learning curve is steep, but manageable. Sometimes it hard to tell which text messages from patients were already addressed and when missed calls were returned Reason for choosing Adit Cost and analysis matrix were so impressive Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Money/cost, weave was getting expensive while reducing customer service and failing on functionality (like not recalling patients for a period of time) Review Source RW Renee W. Owner Medical Practice Used the software for: 2+ years ### "Great product, great value" September 8, 2025 5.0 A good product that's flexible for any size practice and is easy to use. Offers a lot of features and is customizeable for users. Pros It offers a lot of services for a reasonable cost. Support and follow up are very responsive and sometimes the Adit team will reach out with help. Cons It takes a while to get it set up and learn it as all software systems do. Techs are in a different time zone so sometimes that requires coordination. Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Adit Easier use and lower cost, good service and support Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Adit offered comparable features and better support at lower cost. Review Source CD Channon D. OWNER Health, Wellness and Fitness Used the software for: 1-2 years ### "Well Deserved 5 Star Review" February 17, 2026 5.0 Overall, my experience with Adit has been great. I don't use that word often but this company has been great asset for our processes and growth. Pros Easy onboarding experience, the customer support was quick and efficient each time I have reached out. Easy intergration with my practice management system. And the features that are above the rest in the market. Cons Sometimes the phones systems are a little hard to the other person to hear us. This has since been resolved. Switched from [Trellis](https://www.capterra.com/p/10009566/Trellis/) Phone system bundle option and price compared to others in the market. Review Source AS Andrea S. Office Manager Medical Practice Used the software for: 2+ years ### "Adit communications" November 12, 2025 5.0 It has been a good asset for our office to use and communicate with patients. We pay the yearly fee, not monthly. We have been with ADIT for several years and its all included what we need and we are not paying for added on services. Pros Easy to use and there is an app that is great. Has an easy learning curve for all levels of tech involved people. Cons There is nothing i can think of, when there is a problem there has been some sort of outage that gets resolved and communicated that it is being worked on. Alternatives considered [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Cost effective, received new phones, ease of transition. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Cost effective and features without add ons, to increase the base cost. Review Source RD Ray D. Dentist Medical Practice Used the software for: 2+ years ### "High Recommend" February 6, 2026 5.0 We had a great experience from customer service to technical assistance. Representatives are knowledgeable and good at resolving issues. Pros Great software! Highly recommend as it is intuitive and handles many tasks that streamline the office flow. Cons Software can glitch and cause issues with communication however is reliable 99% of the time. Most of the time it is network or internet issue on our end that causes the problems. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Ease of use and value for what is included in the software. Review Source SH Sonya H. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "Glad we made the Switch" November 12, 2025 5.0 We made the switch July 2025, and we are ABSOLUTELY impressed with the phone systems for the whole office. The ability to have the calls recorded to have a reference, the caller ID and the instant screen pop-ups with the patient's future information has been a blessing to our small but mighty office that is Quickly growing. The messaging platform was a big step up from the previous company we were using. The individualized paperwork platforms, the reminder options. The personalized quick text for responses ( #canned messages). Pros We made the switch in July of 2025, and we are ABSOLUTELY impressed with the entire systems for the whole office and the APP that you can use from home on your own phone. We Love that it does not use your phone number when you call. Cons The Parking Lot was a learning curve. We were use to having just a hold button as the options on our old phone system. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit the price points mainly, very similar products. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Too many issues and lack of response. The Patient forms would not integrate into Eaglesoft, not competitive with features given with other options. Review Source Donald M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly recommend" February 4, 2026 5.0 My overall experience has been wonderful. I highly recommend them to any chiropractic clinic. We love all the features they have. Pros Very easy to get a hold of support. Combines a lot of services that others don't. They are very reasonably priced. They have a lot of really cool features and have helped us boost our reviews significantly. Cons Newer platform for Chiropractic. However they work on every issue immediately and it's taken care of in a timely manner. This will go away the more we use the software and give feedback. Be patient, it's well worth it! Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Chirotouch didn't have all the features that adit did Review Source AM Albert M. Assistant Office Manager Alternative Medicine Used the software for: 6-12 months ### "Make the switch today!" December 16, 2025 5.0 My overall experience with Adit was very positive. The platform helped streamline many aspects of practice management, including scheduling, patient communication, and day-to-day workflows. Having multiple tools integrated into one system improved efficiency and reduced the need for manual processes. While there was an initial learning curve due to the wide range of features, the system became easy to navigate with regular use. Overall, Adit contributed to better organization, time savings for staff, and an improved experience for both the team and patients. Pros What I liked most about Adit was its all-in-one functionality. It simplifies scheduling, patient communication, and practice management, helping the team save time and stay organized. Cons What I liked least about Adit was that some features took time to learn initially, but this improved with regular use. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)[Weave](https://www.capterra.com/p/141842/Weave/) I made the switch because we were able to do everything with just one platform and not have multiple. Review Source AN Ali N. Technician Hospital & Health Care Used the software for: 1-2 years ### "A+ for Adit!" July 8, 2025 5.0 Overall, the experience has been outstanding! Our prior messaging system was not as in-depth and did not have as many features available compared to Adit's system. Pros The immediate response time from customer service. If there are any issues we are experiencing they reach out to us the same to day to resolve or acknowledge whats going on. Cons This is very hard to say, most things are simple and easy to access through Adit. One thing I would recommend would be finding specific words mentioned through texts with patients to pin point certain conversations if the name of the patient is lost/forgotten. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Easier to use, with optimal features that allow for enhanced office to patient intake, communication, and scheduling. Review Source MH Mindy H. Front office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Super Experience!" February 23, 2026 5.0 Excellent ...which is why we have been with them since 2022! Features are awesome by sending out a link after the patient appointment has been done asking for a review. Pros Value for the money is excellent! We have been approached by Weave and dental intelligence and nothing comes to close! Billing and payment is slick and easy! Great Job adit. Cons Recently they changed the style of how the dashboard was arranged and this was a little difficult to maneuver last minute! Other than that, no complaints. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The affordability is what was the most appealing! Review Source JG Joshua G. Dental Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Adit Review" September 4, 2025 5.0 Adit has been helpful with automating certain protocols (i.e. uploading documents into patient SmartDocs and updating patient notes with text message correspondences). Pros Adit is user-friendly, modern, and efficient. We believe that its a fair price for the services we are provided and the software is easy to learn. We appreciate the high security and support offered when we need help fielding technical issues. Cons We previously suggested that Adit would benefit from notifying users when patient's update credit card information. This allows for offices to monitor payment arrangements and verify patient information. Review Source Nicole S. Office Manager Medical Practice Used the software for: 1-2 years ### "Great product, friendly service. " August 21, 2025 5.0 Overall, we are very happy with the decision we made to go with Adit. It has streamlined our payment processing and the appointment confirmations are great. It is also nice they are adding Insurance Verification. Pros The value for what we get is great. Our office especially enjoys the ADIT app for when the internet or power is out. The yearly billing is a nice option along with the secure user interface. The support is usually prompt and friendly. It is simple to use. Cons At first we kept losing the posting straight to charts with ADIT Pay. We can't pick what items to post payments directly to. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Price and they were friendly and not pushy. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.