--- title: "Page 3 | Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Adit the right Dental solution for you? Explore 300 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208534/Adit/reviews/?page=3" page_type: "reviews" language: "en" --- Adit 4.7 (300) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 1st, 2026 # Page 3 - Reviews of Adit ## Showing most helpful reviews Showing 51-75 of 300 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Jennifer N. optometrist Medical Practice Used the software for: 1-2 years ### "The Best Communications Software " January 16, 2026 5.0 Wonderful! Any concerns that may arise are addressed quickly. Adit also notifies me of any concerns before I even notice them in practice. Pros I migrated from another platform 1 year ago, and the transition has been amazing. Adit has the same if not more features than the other platform, their IT support is very fast and responsive, and their customer service is top tier. I recently relocated my office, and the Adit team helped me tremendously help with notifying my existing patient base via email blasts and adjusting my text and voice notifications. Adit is a win for me on every level. Cons I wish I learned about Adit sooner. I was with another vendor who kept increasing their pricing and took away key features. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave continuously increased pricing, was slow to respond, and took away features. Review Source Donald M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly recommend" February 4, 2026 5.0 My overall experience has been wonderful. I highly recommend them to any chiropractic clinic. We love all the features they have. Pros Very easy to get a hold of support. Combines a lot of services that others don't. They are very reasonably priced. They have a lot of really cool features and have helped us boost our reviews significantly. Cons Newer platform for Chiropractic. However they work on every issue immediately and it's taken care of in a timely manner. This will go away the more we use the software and give feedback. Be patient, it's well worth it! Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Chirotouch didn't have all the features that adit did Review Source RD Ray D. Dentist Medical Practice Used the software for: 2+ years ### "High Recommend" February 6, 2026 5.0 We had a great experience from customer service to technical assistance. Representatives are knowledgeable and good at resolving issues. Pros Great software! Highly recommend as it is intuitive and handles many tasks that streamline the office flow. Cons Software can glitch and cause issues with communication however is reliable 99% of the time. Most of the time it is network or internet issue on our end that causes the problems. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Ease of use and value for what is included in the software. Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 1-2 years ### "ADIT IS THE BEST" April 2, 2026 5.0 I love that Adit is secure and that we also can send payment requests through them and they send follow up texts to the patients Pros I love that Adit allows us to communicate via text with our patients. I also love that their customer service is the best! Cons Adit's online scheduling system is not the best we always get patients just thrown anywhere and sometimes it makes it more work on us. Review Source Lindsay F. Optometrist Medical Practice Used the software for: 1-2 years ### "Awesome communication tool for Optometric offices" January 12, 2026 5.0 Adit has been an asset to our office, taking many tasks off of my staff's plate. The text to pay feature has resulted in a lower accounts receivable in the office. Pros Adit is a wonderful value for the cost. It has many valuable features that we use in my office. The texting capability is incredible. Cons My EHR system was not helpful in my change to Adit. Adit works well with my EHR, but it is not a partner software. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Better service with additional features at a lower cost. Review Source VR Verified Reviewer Orthodontist Hospital & Health Care Used the software for: 1-2 years ### "The Best Patient Communication Tool" March 16, 2026 5.0 I have had a pleasant experience with Adit so far! I greatly enjoy the software and what it has done for our ability to connect with our patients! Pros I really enjoyed utilizing Adit a lot. The software makes call tracking and call texting seamless, which allows me to communicate with patients, even on the go. Cons I have not had any major issues with Adit at this point. The only challenge has been occasional outages, but this is usually do to the Internet, rather than the software Review Source EM Evelyn M. Office Manager Medical Practice Used the software for: 1-2 years ### "Nice but can use a bit of work" April 14, 2026 4.0 Pros Support access and payment processing was very easy to use. So happy my company decided to give them a try. Cons Insurance Verification, the basic was just that and our office did nto think the advanced would be any better. They would upload a breakdown with inaccurate or missing information. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) This was an all-in-one product. They had verification, consent form and appt reminder Review Source OL Opal L. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Top of the Line Platform!" October 14, 2025 5.0 Our office's overall experience with Adit, not just the platform but with their customer service as well has been impeccable. They have so many features that keep us running smoothly and if ever needed, their customer service is top notch! They respond quickly and work hard to fulfill all tasks they are assigned. Highly recommend them to everyone who is looking for a streamline platform for their office. Pros One of our favorite features of the Adit platform is the user interface. It is easy to use and covers a wide array of communication and interaction capabilities. Their features help make our office functions as streamline as possible. Cons We do not currently have a least favorite feature with Adit. All of the features offered are very easy to use and contribute to our office running smoothly. Alternatives considered [Sesame Software](https://www.capterra.com/p/171376/Sesame-Software/) Reason for choosing Adit The overall presentation and ease of use made the decision easy. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) They had very poor customer service. Whenever we had a problem we could never seem to reach someone in a timely manner Review Source MO Megan O. Receptionist Individual & Family Services Used the software for: 2+ years ### "Receptionist " March 16, 2026 5.0 Overall, Adit has been a great addition to our practice. It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team becomes familiar with the platform, it becomes a valuable tool for managing patient engagement and supporting day-to-day operations. Highly recommend for dental practices looking to improve their systems and workflow. Pros Very user-friendly interface that makes daily tasks like scheduling, patient communication, and reporting easy to manage. Cons Certain customization options could be expanded to better fit different office workflows. The new online update doesn't benefit the app at this time. Review Source WA Wulfgang A. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great value" July 11, 2026 5.0 We have had an overall net positive experience with Adit, we swapped from a different service, that was charging far more for the same features. Pros The cost for the program was very competitive, and the program does exactly what we need with patient recall. Cons The fax system has been a new concept for my office to learn, but we are adjusting, and they consistently update the process. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) The cost difference was a huge factor for us in switching. Review Source MH Mindy H. Front office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Super Experience!" February 23, 2026 5.0 Excellent ...which is why we have been with them since 2022! Features are awesome by sending out a link after the patient appointment has been done asking for a review. Pros Value for the money is excellent! We have been approached by Weave and dental intelligence and nothing comes to close! Billing and payment is slick and easy! Great Job adit. Cons Recently they changed the style of how the dashboard was arranged and this was a little difficult to maneuver last minute! Other than that, no complaints. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The affordability is what was the most appealing! Review Source Jamie L. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Excellent Support from \[sensitive content hidden\]" March 20, 2026 5.0 We had a great experience working with \[sensitive content hidden\] from Adit. He helped us get our online scheduling set up quickly and smoothly, and he made the entire process feel manageable and stress-free. He was patient, professional, and very helpful every step of the way. We truly appreciate his time, support, and excellent service. Pros Easy to work with, clear communication,very knowledgeable and very patient through the entire process. Cons There was a lot of information at first and it took a little time to get everything customized and the set up had a lot of steps. Review Source Olga K. OD Hospital & Health Care Used the software for: Less than 6 months ### "Great job, Adit!" August 9, 2025 5.0 Excellent customer care, seamless integration with Crystal PM. Really great follow up. The full desktop version seamlessly goes into app mode and mobile mode. Pros It's been 4 months since we switched to Adit for our patient management needs and it's been great! I am so pleased that after signing up we were not forgotten. Instead, I would get follow up calls every couple of weeks asking how the onboarding process is going or any trouble using any features, etc. My favorite feature so far is the matrix overview. It's definitely a leg up on competitors that don't offer such analysis. Softphone feature will be excellent for when we add virtual assistants. The only trouble so far is the difficulty with check in kiosks, the software needs more work to sync properly into our practice management program. Cons Learning curve is steep, but manageable. Sometimes it hard to tell which text messages from patients were already addressed and when missed calls were returned Reason for choosing Adit Cost and analysis matrix were so impressive Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Money/cost, weave was getting expensive while reducing customer service and failing on functionality (like not recalling patients for a period of time) Review Source KB Kris B. Office Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "ADIT Platform" July 29, 2025 5.0 Overall, we're happy with ADIT, and it's working well for our office at the moment. Depending on how our needs evolve as we grow, we may revisit and explore additional features down the line. The customer service has been consistently attentive, which really helps minimize any frustration. Pros The platform is highly intuitive and has greatly enhanced convenience for the front office, particularly in areas like patient communication and form management. Cons During the first 90 days, we encountered several glitches that needed to be addressed. It required some patience as we gave them time to work through the issues. After all, no program is without its bumps along the way. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Recommended by another office within our division. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We needed more creativity with newletters and switch to a VOIP system. Review Source BH Becky H. Receptionist insurance specialist financial coordinator scheduler Hospital & Health Care Used the software for: 2+ years ### "Adit is the BEST!" August 27, 2025 5.0 We love adit for value and ease of use. It has replaced all the other programs we have tried and NOT loved.We would recommend it to anyone. Pros Adit is easy to learn and use. It interfaced well with our software. When we need help, they are quick to give support. Cons The call flow was sometimes diffcult to understand. I wish they had a text response for when we are out of the office for longer than the weekend, that would be helpful, as out doctor is in the reserves and is gone for two weeks every year. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Cost and more services available for about the same amount. Review Source SH Sonya H. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "Glad we made the Switch" November 12, 2025 5.0 We made the switch July 2025, and we are ABSOLUTELY impressed with the phone systems for the whole office. The ability to have the calls recorded to have a reference, the caller ID and the instant screen pop-ups with the patient's future information has been a blessing to our small but mighty office that is Quickly growing. The messaging platform was a big step up from the previous company we were using. The individualized paperwork platforms, the reminder options. The personalized quick text for responses ( #canned messages). Pros We made the switch in July of 2025, and we are ABSOLUTELY impressed with the entire systems for the whole office and the APP that you can use from home on your own phone. We Love that it does not use your phone number when you call. Cons The Parking Lot was a learning curve. We were use to having just a hold button as the options on our old phone system. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit the price points mainly, very similar products. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Too many issues and lack of response. The Patient forms would not integrate into Eaglesoft, not competitive with features given with other options. Review Source aB angel B. administrative support Health, Wellness and Fitness Used the software for: 6-12 months ### "Time-saving Technology" July 14, 2025 5.0 Training and onboarding was smooth and timely. We never felt on our own thru the learning process and had followup calls daily with the Adit support team to make sure the product performed as promised. Our expectations were 100% met! Pros Its so easy to use and the support staff is phenomenal. The apps or icon for the modules within the software is very clear. The insurance verifications are fantastic becuase they can verify benefits at the code level---who else does that!?!?! AND if they cant get info online, there is an entire dept that takes the time to call the insurances and stay on hold so YOU DONT HAVE TO! Cons Our current dental softare doesnt fully integrate with all of the adit modules! So we are mssing out on alot of really awesome, time-saving automations! But thats no fault of Adit and they even offered to contact our PMS provider to ask if there were any workarounds allowed to make our lives easier. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) wanted more comprehensive communication software to keep up with the fast paced world of immediacy on cell phones. Review Source CK Carrie K. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Adit is great to use!" September 22, 2025 5.0 I've used many similar programs in the past (Revenue Well, Lighthouse 360, Solution Reach, Weave). Adit surpasses them all with largest bang for your buck, including phones as well as most patient communication programs you have to sign up for an additional program for the physical phones. Pros Value for your money. Text to Pay feature. Ease of programing and quick texts. Patient Forms written back into Dentrix. Recorded calls + ease of changing voicemail using the Adit App. Way to track/send faxes as well. See schedule on App as well. Support response within 24-48 hours. Cons Doesn't write medical history into Dentrix, but updates contact information and prints forms into Doc Center of Dentrix. Limits number of texts sent at the same time (mass texting), additional fees apply. Grandstream phone issues occasionally, only phone option Adit provides. Switched from [Jive](https://www.capterra.com/p/189555/Jive/)[Patient Communicator](https://www.capterra.com/p/144209/Patient-Communicator/) Limited features (mass texting, missed call text). Ability to write into Dentrix. Adit gave more options, especially text to pay feature. Review Source MF Misti F. Office manager Medical Practice Used the software for: Less than 6 months ### "Thanks Adit" April 6, 2026 5.0 They are very quick to respond. Any concerns are taken care of very quick, they handled all of the requests to, and from the previous company. Pros It was a very smooth transition. They have great customer service. Very easy to get a hold of. We have had nothing but good experiences. Cons We have not had any cons to date. Every thing that we have had questions about they are very quick to respond. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Better customer service. Was able to answer questions quicker. Switched from [MangoApps](https://www.capterra.com/p/131314/MangoApps/) They did not work with our open dental. Now we can just text through the app Review Source MR Myrhiam R. Clinical Coordinator Hospital & Health Care Used the software for: 2+ years ### "Love Adit! " April 13, 2026 5.0 I love this application. The help team is great. My account manager is awesome! Her name is \[sensitive content hidden\] and we love her. Pros It's such a well-rounded app! I love that I could take are of most patients' tasks via this app. Following up with patients is such a simple task with this app. Cons It can get complex to navigate sometimes. It has a learning curve that could be a little tedious, but once you get it. It is super easy. Review Source SS Solmaz S. Office manager Hospital & Health Care Used the software for: 1-2 years ### "very helpful all in one office solution" September 10, 2025 5.0 We are happy. It is super helpful. All features are integrated: phone, fax, text, schedule, patient database, reviews, patient forms, cellphone and tablet app, patient communications and appointment reminders, email campaigns... Also, the support team are always available and polite. The training material is also informative. Pros This is an all in one solution. All features are integrated: phone, fax, text, schedule, patient database, reviews, patient forms, cellphone and tablet app, patient communications and appointment reminders, email campaigns... Also, the support team are always available and polite. The training material is also informative. Cons It happened to be glitchy from time to time. But glitches when reported were considered and taken care of. Switched from [Instagram](https://www.capterra.com/p/210721/Instagram/) We switched from intiveo Because of Adit phone/fax and text integration and also for the forms integration features Review Source Nicole S. Office Manager Medical Practice Used the software for: 1-2 years ### "Great product, friendly service. " August 21, 2025 5.0 Overall, we are very happy with the decision we made to go with Adit. It has streamlined our payment processing and the appointment confirmations are great. It is also nice they are adding Insurance Verification. Pros The value for what we get is great. Our office especially enjoys the ADIT app for when the internet or power is out. The yearly billing is a nice option along with the secure user interface. The support is usually prompt and friendly. It is simple to use. Cons At first we kept losing the posting straight to charts with ADIT Pay. We can't pick what items to post payments directly to. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Price and they were friendly and not pushy. Review Source VB Valerie B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great experience" May 5, 2026 5.0 Very satisfied, my agent \[sensitive content hidden\] is always available and helpful. Adit agents are quick to help resolve any issues. Pros Adit is very convenient for texting patients about appointments and account balances. I love the I can download the app on my phone. Cons Confusing at first, but once I played around with it, it worked out fine. I recommend clicking every button to see what it's about Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit There are more features with Adit than Weave Review Source SC Shawna C. Office Manager Consumer Services Used the software for: 2+ years ### "Practice Manager" August 25, 2025 5.0 My overall experience with ADIT has been wonderful there user interface has been great with our Dentrix Program, would diffidently recommend ADIT. The reminders have been a game changer for my admin team. Pros I love the patient communication like the reminder notifications with ADIT, and the way I can send an email to all of our active patients. That just came in handy for an insurance change the office is currently going through. This is the best value for the money on the market I feel like. The support access is wonderful and very timely, you will get real people on the phone. ADIT has nice security features as well and I never feel like we are at risk with them Cons The internet phones if I had to pick something, there is a learning curve with them, but once we figured it out everything has been fine. Review Source JL Janelle L. Billing Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Game-Changing product" June 16, 2026 5.0 I have found that Adit has brought on a huge amount of time saving features. It flows easy with our EHR and the syncing is super fast to Chirotouch. I think the product is invaluable, especially for the price. Pros I love the text-to-pay secure feature. I have found that we have increased our collections by at least double! The patient intake forms and being able to text them to patients has been very useful. Cons Implementation has been a tad difficult but I think that is with all integrations. New things are hard. The support that has been provided for the implementation has been amazing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.