--- title: "Page 3 | Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Adit the right Dental solution for you? Explore 304 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208534/Adit/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Adit 4.7 (304) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 3 - Reviews of Adit ## Showing most helpful reviews Showing 51-75 of 304 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tamara S. Office Manager Medical Practice Used the software for: 2+ years ### "Adit Dental Review" September 25, 2025 5.0 Extremely pleased since we incorporated Adit about 4 years ago! Adit has proven to provide customer service in a timely fashion. Pros Adit provides the ease of dependable communication between our practice and patients in the form of texting, call tracking, forms and reminders. Regarding this, sensitive information is secure which gives our practice a sense of peace and our patients love the personal attention they receive via custom responses. Adit provides timely customer support if an issue arises and the representatives are so knowledgeable and committed to providing exemplary service and quick resolution. I also like the fact that I can access Adit when away from the office by having their app and even connected to my Apple watch. This allows us to view our calendar if any changes occur to our schedule. Of course, I also protect my time when not at work but it helps to monitor if any emergency correspondences arise with our patients. Again, this allows our doctors to respond quickly to our patients and they are amazed they can reach us after hours. Patients and our staff alike, agree Adit is so very user friendly and we have the options to tailor Adit to our needs and desires. In addition, this system is so very user friendly and is also so very quick to learn and navigate! Cons I really don't have any real or concerning complaints about Adit. If I had to, I suppose I would mention at times when speaking with a representative, there may be a language barrier. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Did not meet what we were needing or looking for. Review Source CD Channon D. OWNER Health, Wellness and Fitness Used the software for: 1-2 years ### "Well Deserved 5 Star Review" February 17, 2026 5.0 Overall, my experience with Adit has been great. I don't use that word often but this company has been great asset for our processes and growth. Pros Easy onboarding experience, the customer support was quick and efficient each time I have reached out. Easy intergration with my practice management system. And the features that are above the rest in the market. Cons Sometimes the phones systems are a little hard to the other person to hear us. This has since been resolved. Review Source EM Evelyn M. Office Manager Medical Practice Used the software for: 1-2 years ### "Nice but can use a bit of work" April 14, 2026 4.0 Pros Support access and payment processing was very easy to use. So happy my company decided to give them a try. Cons Insurance Verification, the basic was just that and our office did nto think the advanced would be any better. They would upload a breakdown with inaccurate or missing information. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) This was an all-in-one product. They had verification, consent form and appt reminder Review Source RD Ray D. Dentist Medical Practice Used the software for: 2+ years ### "High Recommend" February 6, 2026 5.0 We had a great experience from customer service to technical assistance. Representatives are knowledgeable and good at resolving issues. Pros Great software! Highly recommend as it is intuitive and handles many tasks that streamline the office flow. Cons Software can glitch and cause issues with communication however is reliable 99% of the time. Most of the time it is network or internet issue on our end that causes the problems. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Ease of use and value for what is included in the software. Review Source VR Verified Reviewer Orthodontist Hospital & Health Care Used the software for: 1-2 years ### "The Best Patient Communication Tool" March 16, 2026 5.0 I have had a pleasant experience with Adit so far! I greatly enjoy the software and what it has done for our ability to connect with our patients! Pros I really enjoyed utilizing Adit a lot. The software makes call tracking and call texting seamless, which allows me to communicate with patients, even on the go. Cons I have not had any major issues with Adit at this point. The only challenge has been occasional outages, but this is usually do to the Internet, rather than the software Review Source NB Nicole B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Adit Review" June 8, 2026 5.0 Pros Very user friendly, has helped our practice out tremendously. We are able to send out payments, reviews, and paperwork seamlessly. I love how we can get an in depth practice analysis at all times Cons Sometimes connecting to support can be troublesome. But overall our questions are answered in a timely manner this is me being nitpicky Switched from [NexHealth](https://www.capterra.com/p/182271/NexHealth/) Expensive and could not offer everything adit offered Review Source CL Courtney L. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Ease with Adit" June 4, 2026 5.0 My overall experience with Adit has been wonderful. I get notifications when my patients text, it is very efficient as far as the service goes! I would recommend any practice to switch their system over to Adit! It is very easy to use and so very convenient! Pros The pros that I like most about Adir is when I have to contact patients, I can makeup templates that I can just use when it’s the same topic. It’s really nice to be able to not have to type out a whole long conversation and I can just use a pre-saved template. This helps me manage my job tasks very well and I definitely think that we are getting our 100% use out of this app in full! Cons I have not experienced any cons or disadvantages so far with Adit thankfully and I hope I don’t ever! Switched from [Weave](https://www.capterra.com/p/141842/Weave/) We made the switch due to convenience and the software that we were using did not have as many efficient qualities and options as Adit does! Review Source MO Megan O. Receptionist Individual & Family Services Used the software for: 2+ years ### "Receptionist " March 16, 2026 5.0 Overall, Adit has been a great addition to our practice. It helps keep communication organized, improves efficiency, and provides useful insights into how the office is performing. Once the team becomes familiar with the platform, it becomes a valuable tool for managing patient engagement and supporting day-to-day operations. Highly recommend for dental practices looking to improve their systems and workflow. Pros Very user-friendly interface that makes daily tasks like scheduling, patient communication, and reporting easy to manage. Cons Certain customization options could be expanded to better fit different office workflows. The new online update doesn't benefit the app at this time. Review Source MH Mindy H. Front office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Super Experience!" February 23, 2026 5.0 Excellent ...which is why we have been with them since 2022! Features are awesome by sending out a link after the patient appointment has been done asking for a review. Pros Value for the money is excellent! We have been approached by Weave and dental intelligence and nothing comes to close! Billing and payment is slick and easy! Great Job adit. Cons Recently they changed the style of how the dashboard was arranged and this was a little difficult to maneuver last minute! Other than that, no complaints. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The affordability is what was the most appealing! Review Source VR Verified Reviewer Dental office manager Hospital & Health Care Used the software for: 1-2 years ### "Best out there!" October 29, 2025 5.0 has been over a year since we started working with them, and they have significantly helped improve our office operations. For example, our communication with patients has greatly improved. We are now able to text them individually or send a mass text for office announcements. Pros Whenever my team and I encounter an issue or need assistance with the software, Adit is incredibly fast and responsive in helping us. We also truly value that Adit proactively checks in to see how we are doing and takes the time to provide thorough training on the software. This level of support is truly outstanding. Cons I am generally satisfied with Adit, but one area for improvement would be their weekend availability. Our office operates on weekends, and when we encounter issues, we have to wait until the next business day for assistance. It would be very helpful if Adit could offer weekend support. Review Source OL Opal L. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Top of the Line Platform!" October 14, 2025 5.0 Our office's overall experience with Adit, not just the platform but with their customer service as well has been impeccable. They have so many features that keep us running smoothly and if ever needed, their customer service is top notch! They respond quickly and work hard to fulfill all tasks they are assigned. Highly recommend them to everyone who is looking for a streamline platform for their office. Pros One of our favorite features of the Adit platform is the user interface. It is easy to use and covers a wide array of communication and interaction capabilities. Their features help make our office functions as streamline as possible. Cons We do not currently have a least favorite feature with Adit. All of the features offered are very easy to use and contribute to our office running smoothly. Alternatives considered [Sesame Software](https://www.capterra.com/p/171376/Sesame-Software/) Reason for choosing Adit The overall presentation and ease of use made the decision easy. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) They had very poor customer service. Whenever we had a problem we could never seem to reach someone in a timely manner Review Source AS Andrea S. Office Manager Medical Practice Used the software for: 2+ years ### "Adit communications" November 12, 2025 5.0 It has been a good asset for our office to use and communicate with patients. We pay the yearly fee, not monthly. We have been with ADIT for several years and its all included what we need and we are not paying for added on services. Pros Easy to use and there is an app that is great. Has an easy learning curve for all levels of tech involved people. Cons There is nothing i can think of, when there is a problem there has been some sort of outage that gets resolved and communicated that it is being worked on. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Cost effective, received new phones, ease of transition. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Cost effective and features without add ons, to increase the base cost. Review Source SH Sonya H. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "Glad we made the Switch" November 12, 2025 5.0 We made the switch July 2025, and we are ABSOLUTELY impressed with the phone systems for the whole office. The ability to have the calls recorded to have a reference, the caller ID and the instant screen pop-ups with the patient's future information has been a blessing to our small but mighty office that is Quickly growing. The messaging platform was a big step up from the previous company we were using. The individualized paperwork platforms, the reminder options. The personalized quick text for responses ( #canned messages). Pros We made the switch in July of 2025, and we are ABSOLUTELY impressed with the entire systems for the whole office and the APP that you can use from home on your own phone. We Love that it does not use your phone number when you call. Cons The Parking Lot was a learning curve. We were use to having just a hold button as the options on our old phone system. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit the price points mainly, very similar products. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Too many issues and lack of response. The Patient forms would not integrate into Eaglesoft, not competitive with features given with other options. Review Source RW Renee W. Owner Medical Practice Used the software for: 2+ years ### "Great product, great value" September 8, 2025 5.0 A good product that's flexible for any size practice and is easy to use. Offers a lot of features and is customizeable for users. Pros It offers a lot of services for a reasonable cost. Support and follow up are very responsive and sometimes the Adit team will reach out with help. Cons It takes a while to get it set up and learn it as all software systems do. Techs are in a different time zone so sometimes that requires coordination. Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Adit Easier use and lower cost, good service and support Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Adit offered comparable features and better support at lower cost. Review Source DTL Dr. Takeia L. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Glad we switched" January 8, 2026 4.0 Customer service is good. There are a fee kinks that need to be improved so it doesn't create extra work but it is the best system we have used so far. Pros This system offers cost effective solutions at a better price point than similar systems. The billing system is easy to use and the communication within the office and externally is seamless. Cons Some practical updates should be incorporated. For example messages from patients should have a separate notifications button so that they can be turned off for hipaa reasons. Forms integration is also a problem. Reason for choosing Adit Integration with our system and other systems seemed better Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Cost and billing system were much better Review Source MR Myrhiam R. Clinical Coordinator Hospital & Health Care Used the software for: 2+ years ### "Love Adit! " April 13, 2026 5.0 I love this application. The help team is great. My account manager is awesome! Her name is \[sensitive content hidden\] and we love her. Pros It's such a well-rounded app! I love that I could take are of most patients' tasks via this app. Following up with patients is such a simple task with this app. Cons It can get complex to navigate sometimes. It has a learning curve that could be a little tedious, but once you get it. It is super easy. Review Source Olga K. OD Hospital & Health Care Used the software for: Less than 6 months ### "Great job, Adit!" August 9, 2025 5.0 Excellent customer care, seamless integration with Crystal PM. Really great follow up. The full desktop version seamlessly goes into app mode and mobile mode. Pros It's been 4 months since we switched to Adit for our patient management needs and it's been great! I am so pleased that after signing up we were not forgotten. Instead, I would get follow up calls every couple of weeks asking how the onboarding process is going or any trouble using any features, etc. My favorite feature so far is the matrix overview. It's definitely a leg up on competitors that don't offer such analysis. Softphone feature will be excellent for when we add virtual assistants. The only trouble so far is the difficulty with check in kiosks, the software needs more work to sync properly into our practice management program. Cons Learning curve is steep, but manageable. Sometimes it hard to tell which text messages from patients were already addressed and when missed calls were returned Reason for choosing Adit Cost and analysis matrix were so impressive Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Money/cost, weave was getting expensive while reducing customer service and failing on functionality (like not recalling patients for a period of time) Review Source JL Janelle L. Billing Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Game-Changing product" June 16, 2026 5.0 I have found that Adit has brought on a huge amount of time saving features. It flows easy with our EHR and the syncing is super fast to Chirotouch. I think the product is invaluable, especially for the price. Pros I love the text-to-pay secure feature. I have found that we have increased our collections by at least double! The patient intake forms and being able to text them to patients has been very useful. Cons Implementation has been a tad difficult but I think that is with all integrations. New things are hard. The support that has been provided for the implementation has been amazing. Review Source KB Kris B. Office Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "ADIT Platform" July 29, 2025 5.0 Overall, we're happy with ADIT, and it's working well for our office at the moment. Depending on how our needs evolve as we grow, we may revisit and explore additional features down the line. The customer service has been consistently attentive, which really helps minimize any frustration. Pros The platform is highly intuitive and has greatly enhanced convenience for the front office, particularly in areas like patient communication and form management. Cons During the first 90 days, we encountered several glitches that needed to be addressed. It required some patience as we gave them time to work through the issues. After all, no program is without its bumps along the way. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Recommended by another office within our division. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We needed more creativity with newletters and switch to a VOIP system. Review Source ML Melanie L. Office Manager Medical Practice Used the software for: 1-2 years ### "Adit to the rescue" October 28, 2025 5.0 I think the platform is great, affordable, easy to use. We have had a great experience since switching to Adit. Pros I love the value for the money. The platform is very user friendly and customer support is top notch. I love the app that can be accessed after hours if needed. Cons I don't really think there is anything I don't like about Adit. The platform has definitely made my job duties easier. Switched from [Opera](https://www.capterra.com/p/229024/Opera/) We were looking for something with more capability to fit our needs. Review Source SS Solmaz S. Office manager Hospital & Health Care Used the software for: 1-2 years ### "very helpful all in one office solution" September 10, 2025 5.0 We are happy. It is super helpful. All features are integrated: phone, fax, text, schedule, patient database, reviews, patient forms, cellphone and tablet app, patient communications and appointment reminders, email campaigns... Also, the support team are always available and polite. The training material is also informative. Pros This is an all in one solution. All features are integrated: phone, fax, text, schedule, patient database, reviews, patient forms, cellphone and tablet app, patient communications and appointment reminders, email campaigns... Also, the support team are always available and polite. The training material is also informative. Cons It happened to be glitchy from time to time. But glitches when reported were considered and taken care of. Switched from [Instagram](https://www.capterra.com/p/210721/Instagram/) We switched from intiveo Because of Adit phone/fax and text integration and also for the forms integration features Review Source SV Shana V. Orthodontist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Adit- Great practice management system" June 1, 2026 5.0 My overall experience has been great! It's been really nice having everything on one platform to save time and make it easier for all team members to use. It's also a huge plus that I'm saving so much money. Pros Adit has so many features for everything we need in our dental practice. I love how it combines it all into one platform: online scheduling, patient communication, payment processor, patient forms, email marketing, phones, AI phone call tracking insights, analytics, etc. Cons I wish there was a way to customize the online scheduling template so that it is more detailed with specific patient blocks at certain times of the day. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Adit has more features and was much more cost effective than weave. Review Source aB angel B. administrative support Health, Wellness and Fitness Used the software for: 6-12 months ### "Time-saving Technology" July 14, 2025 5.0 Training and onboarding was smooth and timely. We never felt on our own thru the learning process and had followup calls daily with the Adit support team to make sure the product performed as promised. Our expectations were 100% met! Pros Its so easy to use and the support staff is phenomenal. The apps or icon for the modules within the software is very clear. The insurance verifications are fantastic becuase they can verify benefits at the code level---who else does that!?!?! AND if they cant get info online, there is an entire dept that takes the time to call the insurances and stay on hold so YOU DONT HAVE TO! Cons Our current dental softare doesnt fully integrate with all of the adit modules! So we are mssing out on alot of really awesome, time-saving automations! But thats no fault of Adit and they even offered to contact our PMS provider to ask if there were any workarounds allowed to make our lives easier. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) wanted more comprehensive communication software to keep up with the fast paced world of immediacy on cell phones. Review Source SB Stacie B. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Home App for after hours use" April 7, 2026 5.0 Being able to contact for issues to be resolved or questions on how to do something has a pretty quick response. Pros Ease of communication with patients for texting even after hours is great for emergencies and someone needing to cancel appointment, etc. Cons Not being able to refresh patient information from eaglesoft software to adit quickly enough. It can take a while. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Pricing was VERY high and difficult to navigate Review Source JG Joshua G. Dental Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Adit Review" September 4, 2025 5.0 Adit has been helpful with automating certain protocols (i.e. uploading documents into patient SmartDocs and updating patient notes with text message correspondences). Pros Adit is user-friendly, modern, and efficient. We believe that its a fair price for the services we are provided and the software is easy to learn. We appreciate the high security and support offered when we need help fielding technical issues. Cons We previously suggested that Adit would benefit from notifying users when patient's update credit card information. This allows for offices to monitor payment arrangements and verify patient information. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.