--- title: "Page 6 | Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 6 - Is Adit the right Dental solution for you? Explore 300 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208534/Adit/reviews/?page=6" page_type: "reviews" language: "en" --- Adit 4.7 (300) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 1st, 2026 # Page 6 - Reviews of Adit ## Showing most helpful reviews Showing 126-150 of 300 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Amanda J. Dental Assistant Medical Practice Used the software for: 1-2 years ### "Powerful Software with Room for Improvement" May 21, 2025 4.0 What really stands out is how user-friendly the interface is—intuitive enough for the entire team to pick up quickly without a steep learning curve. Integration with our practice management software was smooth, and customer support has been responsive whenever we've needed assistance. Pros I've been using Adit for a few months now, and overall, it's been a very solid experience. The platform offers a comprehensive suite of tools that streamline communication, scheduling, and patient engagement in a dental or medical office setting. Features like two-way texting, appointment reminders, and online forms have significantly improved our workflow and helped reduce no-shows. Cons That said, there are a few areas where Adit could improve. Occasionally, the system can lag when handling large volumes of messages, and while the analytics tools are helpful, they could benefit from deeper customization options. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Switched for better support, pricing, and features. Review Source kK kathy K. Office Manager Mental Health Care Used the software for: 1-2 years ### "worth the money " October 31, 2025 5.0 We are very satisfied with this program, and you cant beat the cost. Their promo and start up deal was great. Pros we love the stream line communication, most of my patients will answer to a text ASAP then to a phone call. We love the forms being sent and downloaded in to the patients document center. Cons sometimes it takes a while to get a real person on the phone. We did run into a problem and it took a while to get it straight Review Source MC Marla C. OFFICE MANAGER Hospital & Health Care Used the software for: 1-2 years ### "Game-Changer for Our Practice!" May 14, 2025 5.0 Our overall experience has been excellent. Adit has made a noticeable difference in the way we manage our day-to-day operations. It saves us time, keeps us organized, and helps improve patient engagement. We’ve seen a significant improvement in communication and scheduling efficiency. We truly feel supported by their team and appreciate the regular updates and improvements to the platform. Pros The platform is incredibly user-friendly and has streamlined so many aspects of our workflow. From appointment reminders to patient communication, everything is efficient and easy to manage. Their customer support team is also responsive and genuinely helpful. Cons There’s a bit of a learning curve when first getting started, but the support and onboarding team make it much easier to navigate. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Team was rarely using it. And it was pretty expensive. Review Source RH Rebecca H. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Manager of Operations" June 30, 2025 5.0 It was easy to onboard, pricing is better than anything out there for all of the components you. This team has the best customer service on the planet. They won't stop until your problems are fixed. Every step of the way we are supported. The software is great, offers texting, forms, reviews, and practice numbers. Pros The customer service is outstanding. They follow up consistently until everything is perfect. I love how the same person calls to follow up too, so you build relationships with the team. Cons Their follow up is so good that sometimes the times they call don't quite align with our scheduled and I am too busy to answer their call. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Pricing and the lack of customer service with Weave Review Source DO Dejah O. AOM Consumer Goods Used the software for: Less than 6 months ### "Horrible experience with Insurance billing " April 13, 2026 2.0 I am deeply disappointed with them. We hired for insurance billing and it is a mess. Its like their staff have no clue what to do. Literally asking US questions that someone with NO Dental experience would be asking. Def Def NOT recommend for Insurance. Their Software is ok Pros The software system, phones, messaging works great. Their Insurance billing 0 of out 10 NOT recommended Cons We hired Adit to take care of our insurance billing and so far it has been a disaster! We are losing money, not recommended at all!! Review Source tiffany F. Office manager Medical Practice Used the software for: 6-12 months ### "Office manager" July 31, 2025 5.0 Pros The customer service has been very pleasant to work with. They have helped get everything working nicely. Cons We had some issues with the phone cutting out, but after a few hours of exploring the problem, they were able to fix it and it has not been a possible since. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) I was promised it was signification cheaper and easier to use and it was! Review Source CR Christine R. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Best deal for practice management software!" August 5, 2025 5.0 Easy. Support team is always helpful and every feature needed for practice management helps run office smoothly! Pros Very easy to learn the system which is perfect for small business. The easy use of the features adit has is great to help the office run smoothly in every day functions and tasks. Cons I've had no cons in working with adit! The support team has always been there to answer questions, fix any bugs quickly, or help with training. Alternatives considered [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Price value compared to other companies. Review Source AS Ashley S. Business operations specialist Hospital & Health Care Used the software for: 6-12 months ### "Best healthcare company" September 2, 2025 5.0 Wonderful! Everyone on the team is very helpful , the app is great! Adit has saved a lot of time that we wasted on sending manual texts Pros Value for money! Multifaceted. I love how I can manage multiple office with just a signle app on my phone Cons Nothing really! But the only issue we have faced were with the handsets, but those issues were resolved asap Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Too expensive and not easy to use, afit offered all those things Review Source Carolina S. Manager Medical Practice Used the software for: 6-12 months ### "Great Product and Service" August 4, 2025 5.0 Great experience, make job easier and faster. Team is very helpful with any questions and always resolve issues very promptly Pros Is easy to use, help to do work faster and efficient . Always helpful with any inconvenient we have. Cons sometimes take long time to updated the patient information after is updated in the chart. like phone number or email Review Source JS Joanna S. Office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Adit is one of the easiest platforms to learn" August 27, 2025 5.0 Happy with it so far. It’s pretty simple and straightforward it’s a great learning tool to have in the office. Easy to access. Also has a app that you can put onto your phone so if you are away from the office, you can access patient messages and be able to still communicate after office hours. Pros Easy to learn the layout is also perfect for a full in help to be able to figure out. anyone can actually work from it whether you’re back staff or staff it does everything you can gather download paperwork ask for medical history updates, patient communication via text message. Cons It takes a minute to update a sync with office softwear after the sync it’s pretty easy to get threw and understand. Review Source BC Bhawna C. Dentist Hospital & Health Care Used the software for: 2+ years ### "Customer satisfaction " September 10, 2025 5.0 Excellent customer service, always available on phone, prompt reply. What else do you need. Value for money Pros Adit has been Very helpful in confirming the appointments and getting patient reviews for us since last 3 years Cons Nothing as such. We love adit. It has taken care of lots of daily front desk duties. We have no regrets of using it Review Source NM Nadia M. Office Manager Medical Practice Used the software for: 2+ years ### "Great Service!!" May 1, 2025 5.0 I highly recommend this company. The phone system and app work amazingly. Pros I lover the quick response if I ever need support! The chat option works great! Cons I don't have any concerns at this time. Any issues were quickly resolved. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The features were far more on par for what we were looking for. Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) The features were far more on par for what we were looking for. Review Source TS Tiffany S. RDH Hospital & Health Care Used the software for: 2+ years ### "Adit is Fabulous!" August 4, 2025 5.0 Customer support is great- Overall has great features & compares well to other brands of the same services Pros Adit has great value for the money, great support, includes many useful forms Its easy to learn & use with our team Cons Recall challenges with Softdent- Adit cant read Softdent to pull up overdue patients to send them recall notices Review Source ID Isidro D. Business Manager Hospital & Health Care Used the software for: 6-12 months ### "Adit Performance" October 24, 2025 5.0 We are very satisfied to date that we are getting a good service and we are highly expecting dramatic improvement of results in our marketing Pros Documentation and followup of action items and results. Timely notifications leading to actionable actions. Cons New applications that have risk of not functioning correctly due to rapid implementation and minimum trial time (i.e. Adit Pay) Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) Poor results and high price. Poor results and high price. Review Source pF pamela F. manager Cosmetics Used the software for: Less than 6 months ### "I do not recommend Adit , run!" March 27, 2025 1.0 I do not recommend Adit for dental offices. The platform seems to be in its early stages and has significant issues during the setup process. It took nearly two months to get the software running properly, which caused major disruptions. I ultimately had to switch to RevenueWell, where the setup was completed seamlessly in just 10 days and at a lower cost. Additionally, my dental system, Eaglesoft, was not well integrated with Adit. After returning the phones, I was charged an extra fee for not sending them back in the original box—an unreasonable allegation on their part. While the demo looked impressive, the actual system did not function as expected. I highly advise against wasting your time with Adit. Pros Answering phones, they are pretty good at that. Cons They create tickets for every issue and don't resolve the problem completely. Review Source CF Chloe F. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Overall, Adit is great" June 19, 2025 5.0 Adit has always been very responsive whenever we've had an issue or a question. We really appreciate that they follow up with a phone call to make sure that our issues have truly been resolved and that we don't have further questions. Pros We like Adit because it has most of the tools we need in one platform, it's been very convenient we consider it to be a great value. Cons This may not necessarily be an Adit issue, however there are times when it lags for a long time. This could very well be an internet issue however that would be the only problem that we run into from time to time. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) The price is what really attracted us to Adit, I believe all of the same functions were available to us so we thought it was worth a try! Review Source FP Fenil P. Dental Office Hospital & Health Care Used the software for: 2+ years ### "Best online platform out there" September 2, 2025 5.0 I have been very happy with Adit for 4 years now. Highly recommend to anyone looking for online services for their practice. Pros Adit platform is the best in the industry. Adit constantly is working to make their online platform better every day. Cons Somelines there are bugs with their system but they work to quickly resolve issues as they are reported Review Source JS Josh S. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Value and Powerful Features at a Fraction of the Cost" July 7, 2025 5.0 ADIT has been a great experience overall. It delivers top-tier tools for a fraction of what competitors charge. Pros I love how ADIT integrates smoothly with Eaglesoft and provides so many features like online scheduling, review management, forms, and call tracking—all in one platform. It’s streamlined many of our processes and gives us real-time insight into patient communication and treatment acceptance, without having to juggle multiple vendors. Cons The onboarding process took a little longer than expected, and there’s a bit of a learning curve for staff who aren’t tech-savvy. A few features could benefit from better documentation or tutorials, and occasionally customer support response times are a bit slow during peak hours. Review Source AG Asha G. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentist review " June 19, 2025 5.0 Very good experience, we have renewed due to this! The forms have been easy to update. I do wish the mobile version showed more Pros Customer service has been great we can always get ahold of someone to help us when we have issues come up Cons When the internet goes down, so do our phones which has been fairly stressful at times but overall it’s been good Switched from [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) A friend recommended audit to us so we made the switch Review Source KR Kimmie R. Office manager Medical Practice Used the software for: Less than 6 months ### "Office manager" August 26, 2025 5.0 Great experience, make job easier and faster. Team is very helpful with any questions and always resolve issues very promptly Pros Very easy to navigate. Support team very responsive in a timely manner. They are also very efficient and knowledgeable. Cons If you’re not familiar with the settings and do not modify them, patients will get duplicate texts/calls.. But it was mentioned with onboarding. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) The competitive pricing. We were told one price and then after so long the price went up drastically. Review Source ML Moonyoung L. Orthodontist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Integrates multiple services into one" February 23, 2026 5.0 Pros It stramlines multiple platforms into one app that is easy for my team to use. For us, it combines VoIP, messaging and payments Cons Currently I do not have any cons at the moment since we started using the application for the last few months. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Previous company was not integrated into our practice management software Review Source MA Monti A. Office Manager Medical Practice Used the software for: 2+ years ### "Why I like Adit" June 2, 2025 5.0 It has been easy to use, Easy to train new Team members. Customer service is easy to work with, they are quick to respond and take care of any issues in a timely manner. Pros The ability to text our patients, appointment reminders, send payment request links, and monthly report options. Also, like the mobile app, I like the idea of keeping up to date during the weekend. Cons I wish Adit synced more quickly than 15-20 minutes with our operating system Eagle Soft. Also, I wish there was a way to delete payment plan in the event the patient pay's in full, I don't see any way other than to pause it. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Better options and price. Recommended by Fortune Mgmt. Review Source SP Sujal P. HR Admin and Manager Hospital & Health Care Used the software for: 1-2 years ### "Adit the Platform that works great for dental!" April 24, 2025 5.0 Our overall experience has been amazing. Our staff loves it and the patients are happy. Pros Its pretty easy and affordable. The service is top notch. We have 4 offices and love the way we can access the platform. Cons Not much to report but maybe a little less steps on certain tasks but not too much bothersome. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Reason for choosing Adit Service and Price, with great customer service. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) For better price and service. along with interactions Review Source SS Sinan S. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "very important for every small busniess " October 22, 2025 5.0 Pros the team is very supportive and quick to respond and resolve issues. Also really like the the monthly review meetings. Cons at the very beginning (1.5year ago) the software didn't integrate well with our patient management system but that got fixed Review Source NF Nancy F. Office Manager Medical Practice Used the software for: 1-2 years ### "Office Manager" March 19, 2026 5.0 Overall experience has been very good and very easy to use. Really like all of the notifications that are patients receive. Pros Very reasonable cost and the customer service is very good, always trying to help solve an issue. Also it's very easy to use. Cons Sometimes you have to restart our computers because the program stops working, which gets somewhat tiring. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Adit Price & customer service and ease of using Adit. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Too expensive and customer service was awful. 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