--- title: "Page 6 | Adit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 6 - Is Adit the right Dental solution for you? Explore 304 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208534/Adit/reviews/?page=6" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Adit 4.7 (304) [View alternatives](https://www.capterra.com/p/208534/Adit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 6 - Reviews of Adit ## Showing most helpful reviews Showing 126-150 of 304 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Raegan H. Administrative Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Administrative Manager " November 6, 2025 5.0 Adit truly makes my day to day in office easier. It is very convenient for staff and patients to ensure effective communication. Pros I like that it is extremely user friendly and easy to navigate. Support and help is also only one click away Cons I think the email campaigns can be better developed to not have to recreate each time you send one out. Review Source kK kathy K. Office Manager Mental Health Care Used the software for: 1-2 years ### "worth the money " October 31, 2025 5.0 We are very satisfied with this program, and you cant beat the cost. Their promo and start up deal was great. Pros we love the stream line communication, most of my patients will answer to a text ASAP then to a phone call. We love the forms being sent and downloaded in to the patients document center. Cons sometimes it takes a while to get a real person on the phone. We did run into a problem and it took a while to get it straight Review Source JB Jen B. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Efficient Communication but with a Few Quirks" April 30, 2025 3.0 There were some hiccups during the setup process, but once those were resolved, the platform has been easy to navigate and use. Pros Overall, Adit has been user-friendly, and I appreciate the convenience of the mobile app, which make communicating with patients quick and easy. Cons Our least favorite aspect of Adit is the requirement for a signature and email on every form, which is time-consuming and feels unnecessary. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The Doctor made the choice. I am unsure of her reasoning Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) During there merge, trouble with the customer service Review Source Response from Adit May 29, 2025 Hi Jen, Thank you for your thoughtful feedback. We’re glad to hear that once things were set up, the platform has made communication more efficient for your team, especially through the mobile app. We hear your concerns about the email and signature requirement for forms. While those fields are often legally and operationally important, we understand how they can feel cumbersome. Our product team is exploring ways to provide more customization in future updates to reduce administrative friction. If you have further suggestions or would like to discuss this with us directly, please don’t hesitate to reach out at support@adit.com. We appreciate your insight and look forward to making your experience even better. The Adit Team AJ Amanda J. Dental Assistant Medical Practice Used the software for: 1-2 years ### "Powerful Software with Room for Improvement" May 21, 2025 4.0 What really stands out is how user-friendly the interface is—intuitive enough for the entire team to pick up quickly without a steep learning curve. Integration with our practice management software was smooth, and customer support has been responsive whenever we've needed assistance. Pros I've been using Adit for a few months now, and overall, it's been a very solid experience. The platform offers a comprehensive suite of tools that streamline communication, scheduling, and patient engagement in a dental or medical office setting. Features like two-way texting, appointment reminders, and online forms have significantly improved our workflow and helped reduce no-shows. Cons That said, there are a few areas where Adit could improve. Occasionally, the system can lag when handling large volumes of messages, and while the analytics tools are helpful, they could benefit from deeper customization options. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Switched for better support, pricing, and features. Review Source JP Jennica P. office manager Medical Practice Used the software for: 1-2 years ### "office manager" August 20, 2025 5.0 they have been good for us. They have a lot of good things about the app. I don't know how great the value for the money is. I do think our interest rates on credit cards have gone up since we got it which was part of why we signed up was the lower rates and now they are just as high as others. Pros The ease of using the app. The payment link is handy for a lot of our patients. The online paperwork is nice but doesn't always load right in eagle soft Cons the syncing isn't always great with confirmations. Patients complain of the automated voice message being too quiet and hard to understand. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) more features and lower rates on credit card fees Review Source ID Isidro D. Business Manager Hospital & Health Care Used the software for: 6-12 months ### "Adit Performance" October 24, 2025 5.0 We are very satisfied to date that we are getting a good service and we are highly expecting dramatic improvement of results in our marketing Pros Documentation and followup of action items and results. Timely notifications leading to actionable actions. Cons New applications that have risk of not functioning correctly due to rapid implementation and minimum trial time (i.e. Adit Pay) Switched from [Weave](https://www.capterra.com/p/174185/Weave-Accreditation/) Poor results and high price. Poor results and high price. Review Source MC Marla C. OFFICE MANAGER Hospital & Health Care Used the software for: 1-2 years ### "Game-Changer for Our Practice!" May 14, 2025 5.0 Our overall experience has been excellent. Adit has made a noticeable difference in the way we manage our day-to-day operations. It saves us time, keeps us organized, and helps improve patient engagement. We’ve seen a significant improvement in communication and scheduling efficiency. We truly feel supported by their team and appreciate the regular updates and improvements to the platform. Pros The platform is incredibly user-friendly and has streamlined so many aspects of our workflow. From appointment reminders to patient communication, everything is efficient and easy to manage. Their customer support team is also responsive and genuinely helpful. Cons There’s a bit of a learning curve when first getting started, but the support and onboarding team make it much easier to navigate. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Team was rarely using it. And it was pretty expensive. Review Source MF Michelle F. Office Manager Medical Practice Used the software for: 2+ years ### "Adit is the one! They're for everyone!" May 30, 2025 5.0 We’ve had a great experience with Adit from day one. The initial setup was quick and seamless, and thanks to their user-friendly platform, our team was able to get up and running right away. Adit has been instrumental in improving our patient communication—something our patients frequently compliment us on. Their team checks in with us regularly to offer support and truly listens to customer feedback, often implementing suggestions that enhance the platform. We’re so glad a colleague recommended Adit to us, and we wouldn’t hesitate to recommend it to anyone looking for an outstanding practice management tool. Pros We’ve had a consistently great experience with Adit! Their customer service is truly outstanding—everyone I’ve interacted with has been incredibly helpful, kind, and attentive. If any issues ever come up, the team is quick to resolve them and always follows up to make sure everything is running smoothly. It’s clear they genuinely care about their customers. On top of that, Adit’s features are very user-friendly, efficient, and reliable. Everything works seamlessly and is designed to actually make your workflow easier. Cons We occasionally experience minor glitches with incoming calls but their support team is always quick to respond and resolve issues! Review Source LC Lili C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "THE BEST PATIENT/PRACTICE SOLUTION!!" June 23, 2025 5.0 My experience with Adit has been amazing, the team always goes above and beyond. Their customer service and all their team have been very helpful. Pros I love everything about ADIT! Adit has been our #1 tool for patient communication. The ability to have a phone service via ADIT, and also record our calls, play back our calls is a mega plus. From patient communication, to patient forms, to practice analytics. ADIT has it all. Super happy with ADIT. Cons I don't have anything negative about ADIT for now. But if I could say I like something least, it would be nothing. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Phone service as well as the customer service Austin has provided. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Not doing what we needed from them. Syncing was not on time Review Source tiffany F. Office manager Medical Practice Used the software for: 6-12 months ### "Office manager" July 31, 2025 5.0 Pros The customer service has been very pleasant to work with. They have helped get everything working nicely. Cons We had some issues with the phone cutting out, but after a few hours of exploring the problem, they were able to fix it and it has not been a possible since. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) I was promised it was signification cheaper and easier to use and it was! Review Source RH Rebecca H. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Manager of Operations" June 30, 2025 5.0 It was easy to onboard, pricing is better than anything out there for all of the components you. This team has the best customer service on the planet. They won't stop until your problems are fixed. Every step of the way we are supported. The software is great, offers texting, forms, reviews, and practice numbers. Pros The customer service is outstanding. They follow up consistently until everything is perfect. I love how the same person calls to follow up too, so you build relationships with the team. Cons Their follow up is so good that sometimes the times they call don't quite align with our scheduled and I am too busy to answer their call. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Pricing and the lack of customer service with Weave Review Source AS Ashley S. Business operations specialist Hospital & Health Care Used the software for: 6-12 months ### "Best healthcare company" September 2, 2025 5.0 Wonderful! Everyone on the team is very helpful , the app is great! Adit has saved a lot of time that we wasted on sending manual texts Pros Value for money! Multifaceted. I love how I can manage multiple office with just a signle app on my phone Cons Nothing really! But the only issue we have faced were with the handsets, but those issues were resolved asap Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Too expensive and not easy to use, afit offered all those things Review Source CR Christine R. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Best deal for practice management software!" August 5, 2025 5.0 Easy. Support team is always helpful and every feature needed for practice management helps run office smoothly! Pros Very easy to learn the system which is perfect for small business. The easy use of the features adit has is great to help the office run smoothly in every day functions and tasks. Cons I've had no cons in working with adit! The support team has always been there to answer questions, fix any bugs quickly, or help with training. Alternatives considered [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit Price value compared to other companies. Review Source JS Joanna S. Office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Adit is one of the easiest platforms to learn" August 27, 2025 5.0 Happy with it so far. It’s pretty simple and straightforward it’s a great learning tool to have in the office. Easy to access. Also has a app that you can put onto your phone so if you are away from the office, you can access patient messages and be able to still communicate after office hours. Pros Easy to learn the layout is also perfect for a full in help to be able to figure out. anyone can actually work from it whether you’re back staff or staff it does everything you can gather download paperwork ask for medical history updates, patient communication via text message. Cons It takes a minute to update a sync with office softwear after the sync it’s pretty easy to get threw and understand. Review Source Carolina S. Manager Medical Practice Used the software for: 6-12 months ### "Great Product and Service" August 4, 2025 5.0 Great experience, make job easier and faster. Team is very helpful with any questions and always resolve issues very promptly Pros Is easy to use, help to do work faster and efficient . Always helpful with any inconvenient we have. Cons sometimes take long time to updated the patient information after is updated in the chart. like phone number or email Review Source SS Sinan S. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "very important for every small busniess " October 22, 2025 5.0 Pros the team is very supportive and quick to respond and resolve issues. Also really like the the monthly review meetings. Cons at the very beginning (1.5year ago) the software didn't integrate well with our patient management system but that got fixed Review Source BC Bhawna C. Dentist Hospital & Health Care Used the software for: 2+ years ### "Customer satisfaction " September 10, 2025 5.0 Excellent customer service, always available on phone, prompt reply. What else do you need. Value for money Pros Adit has been Very helpful in confirming the appointments and getting patient reviews for us since last 3 years Cons Nothing as such. We love adit. It has taken care of lots of daily front desk duties. We have no regrets of using it Review Source CF Chloe F. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Overall, Adit is great" June 19, 2025 5.0 Adit has always been very responsive whenever we've had an issue or a question. We really appreciate that they follow up with a phone call to make sure that our issues have truly been resolved and that we don't have further questions. Pros We like Adit because it has most of the tools we need in one platform, it's been very convenient we consider it to be a great value. Cons This may not necessarily be an Adit issue, however there are times when it lags for a long time. This could very well be an internet issue however that would be the only problem that we run into from time to time. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) The price is what really attracted us to Adit, I believe all of the same functions were available to us so we thought it was worth a try! Review Source TS Tiffany S. RDH Hospital & Health Care Used the software for: 2+ years ### "Adit is Fabulous!" August 4, 2025 5.0 Customer support is great- Overall has great features & compares well to other brands of the same services Pros Adit has great value for the money, great support, includes many useful forms Its easy to learn & use with our team Cons Recall challenges with Softdent- Adit cant read Softdent to pull up overdue patients to send them recall notices Review Source ML Moonyoung L. Orthodontist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Integrates multiple services into one" February 23, 2026 5.0 Pros It stramlines multiple platforms into one app that is easy for my team to use. For us, it combines VoIP, messaging and payments Cons Currently I do not have any cons at the moment since we started using the application for the last few months. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Previous company was not integrated into our practice management software Review Source pF pamela F. manager Cosmetics Used the software for: Less than 6 months ### "I do not recommend Adit , run!" March 27, 2025 1.0 I do not recommend Adit for dental offices. The platform seems to be in its early stages and has significant issues during the setup process. It took nearly two months to get the software running properly, which caused major disruptions. I ultimately had to switch to RevenueWell, where the setup was completed seamlessly in just 10 days and at a lower cost. Additionally, my dental system, Eaglesoft, was not well integrated with Adit. After returning the phones, I was charged an extra fee for not sending them back in the original box—an unreasonable allegation on their part. While the demo looked impressive, the actual system did not function as expected. I highly advise against wasting your time with Adit. Pros Answering phones, they are pretty good at that. Cons They create tickets for every issue and don't resolve the problem completely. Review Source NM Nadia M. Office Manager Medical Practice Used the software for: 2+ years ### "Great Service!!" May 1, 2025 5.0 I highly recommend this company. The phone system and app work amazingly. Pros I lover the quick response if I ever need support! The chat option works great! Cons I don't have any concerns at this time. Any issues were quickly resolved. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Adit The features were far more on par for what we were looking for. Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) The features were far more on par for what we were looking for. Review Source FP Fenil P. Dental Office Hospital & Health Care Used the software for: 2+ years ### "Best online platform out there" September 2, 2025 5.0 I have been very happy with Adit for 4 years now. Highly recommend to anyone looking for online services for their practice. Pros Adit platform is the best in the industry. Adit constantly is working to make their online platform better every day. Cons Somelines there are bugs with their system but they work to quickly resolve issues as they are reported Review Source AG Asha G. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentist review " June 19, 2025 5.0 Very good experience, we have renewed due to this! The forms have been easy to update. I do wish the mobile version showed more Pros Customer service has been great we can always get ahold of someone to help us when we have issues come up Cons When the internet goes down, so do our phones which has been fairly stressful at times but overall it’s been good Review Source KM Katrice M. Marketing Hospital & Health Care Used the software for: 6-12 months ### "Responsive and great value" October 22, 2025 5.0 More simple and much more responsive than other companies. Everything under one roof. Website looks much better. Pros Very responsive, Like that everything is under one roof-very pro active in helping us make the most of our social, SEO and advertising. Cons No complaints compared to the other companies we have used. They respond much faster and are more pro active in directing us in what we should do. I have had them not available later in the afternoon---I think sometimes their work day end sooner than ours. 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