--- title: "Best Zoom Phone Alternatives 2026 | Capterra" description: "Looking for alternatives to Zoom Phone? Find out how Zoom Phone stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/208535/Zoom-Phone/alternatives/" page_type: "alternatives" language: "en" publication_date: "2026-09-30" --- # Zoom Phone alternatives Last updated on September 30th, 2026 The best Zoom Phone alternatives are Ringover (best overall), Microsoft Teams (best free plan), Twilio (best budget option), and Bitrix24 (most reviewed). Together they hold 13,575 verified Capterra reviews, with overall ratings from 4.2 to 4.7 out of 5. Zoom Phone itself holds 4.5 out of 5 across 246 reviews. ### Zoom Phone - Rating: 4.5 out of 5 (246 reviews) - Ease of use: 4.6 out of 5 - Starting price: $10.00 /user/mo - Key features: 8 of 9 top category features --- ## Top alternatives Zoom Phone alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (571 reviews) | Rated 0.3 lower than this product | 4.3 out of 5 | $27.00 /user/mo | 8 of 9 top category features | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,005 reviews) | Rated 0.3 lower than this product | 4.0 out of 5 | $69.00 /mo | 9 of 9 top category features | | [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) | Rated 0.1 lower than this product | 4.4 out of 5 | $350.00 /yr | 9 of 9 top category features | | [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 (891 reviews) | Rated 0.2 higher than this product | 4.8 out of 5 | $29.00 /user/mo | 9 of 9 top category features | | [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) — 4.4 out of 5 (513 reviews) | Rated 0.1 lower than this product | 4.1 out of 5 | $0.01 /usage | 6 of 9 top category features | | [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) — 4.7 out of 5 (41 reviews) | Rated 0.2 higher than this product | 4.6 out of 5 | $18.00 /user/mo | 8 of 9 top category features | | [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) — 4.4 out of 5 (271 reviews) | Rated 0.1 lower than this product | 4.5 out of 5 | $19.00 /user/mo | 9 of 9 top category features | | [Aircall](https://www.capterra.com/p/184709/Aircall/) — 4.2 out of 5 (466 reviews) | Rated 0.3 lower than this product | 4.4 out of 5 | $40.00 /mo | 9 of 9 top category features | | [JustCall](https://www.capterra.com/p/157853/JustCall/) — 4.1 out of 5 (225 reviews) | Rated 0.4 lower than this product | 4.3 out of 5 | $29.00 /user/mo | 9 of 9 top category features | | [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) — 4.5 out of 5 (11,166 reviews) | Rated the same as this product | 4.4 out of 5 | $4.00 /user/mo | 3 of 9 top category features | --- ## Top alternatives with AI capabilities The Zoom Phone alternatives with the strongest AI features are Dialpad, Bitrix24, and Twilio, based on verified feature data and Capterra reviews. ### [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (571 reviews) - AI features: AI/Machine Learning, Chatbot, Natural Language Processing ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,005 reviews) - AI features: AI Summarization, AI Writing Assistant, Chatbot, Generative AI ### [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) — 4.4 out of 5 (513 reviews) - AI features: Chatbot, Natural Language Processing --- ## Top Free alternatives to Zoom Phone The best free alternatives to Zoom Phone are Dialpad, Bitrix24, and 3CX — all three offer a free plan alongside paid tiers. ### [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (571 reviews) - Free options: Free trial - Starting price: $27.00 /user/mo ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,005 reviews) - Free options: Free trial, Free version - Starting price: $69.00 /mo ### [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - Free options: Free trial, Free version - Starting price: $350.00 /yr --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated Zoom Phone alternatives are 3CX (4.3), Dialpad (4.1), and Bitrix24 (4.1). ### [3CX](https://www.capterra.com/p/158704/3CX/) - 262 SMB reviewers say - Overall rating: 4.3 out of 5 across 262 SMB reviews - Ease of use: 4.3 out of 5 across 262 SMB reviews > "Extremely easy to setup and deploy with a huge range of handset options." — Josh A., Tech (December 16, 2025) ### [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) - 362 SMB reviewers say - Overall rating: 4.1 out of 5 across 362 SMB reviews - Ease of use: 4.3 out of 5 across 362 SMB reviews > "The support team wouldn't help me because I didn't upgrade to a higher tier....wtf?" — Nathan F., Owner (February 9, 2026) ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) - 622 SMB reviewers say - Overall rating: 4.1 out of 5 across 622 SMB reviews - Ease of use: 3.9 out of 5 across 612 SMB reviews > "Best part of Bitrix24 that I love is it combines all resources I require in one CRM." — Orçun E., Partner (February 3, 2025) --- ## Why do teams switch from Zoom Phone? Of the 7 Capterra reviewers who reported switching away from Zoom Phone, the most common destinations were Microsoft Teams, Ringover, and JustCall. ### What users preferred ### [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - 4.5 out of 5 (11,166 reviews) — 5 reviewers switched here > "Needed the ability to have access to several essential communication and virtual meeting without the need for several platforms to just between." — Josh L., Senior sales and service advisor (April 15, 2026) ### [Ringover](https://www.capterra.com/p/169627/RingOver/) - 4.7 out of 5 (891 reviews) — 1 reviewers switched here > "We needed stable connection that will not interrupt our processes and would not cause bad candidate experience." — Yuliyana N., head of central operations (July 2, 2024) ### [JustCall](https://www.capterra.com/p/157853/JustCall/) - 4.1 out of 5 (225 reviews) — 1 reviewers switched here > "We use Zoom for nearly everything else; the integration is seamless" — Josh S., IT Coordinator (March 26, 2025) --- ## Find software for your specific use case ### Business Phone Systems - [SendMyCall](https://www.capterra.com/p/211335/SendMyCall/) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) — 4.4 out of 5 (271 reviews) ### VoIP - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) — 4.4 out of 5 (513 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [Cytracom](https://www.capterra.com/p/162295/Cytracom/) — 4.7 out of 5 (18 reviews) ### Softphone - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) — 4.4 out of 5 (271 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) — 4.7 out of 5 (41 reviews) ### Call Tracking - [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) — 4.4 out of 5 (271 reviews) - [Ricochet360](https://www.capterra.com/p/141932/Ricochet/) — 4.8 out of 5 (82 reviews) ### Cloud PBX - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) — 4.4 out of 5 (271 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 (891 reviews) ---