# Page 3 | Zoom Phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoom Phone the right Business Phone Systems solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208535/Zoom-Phone/reviews --- Zoom Phone 4.5 (244) [View alternatives](https://www.capterra.com/p/208535/Zoom-Phone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 3 - Reviews of Zoom Phone ## Showing most helpful reviews Showing 51-75 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Amar B. Customer Support Consumer Services Used the software for: 6-12 months ### "Zoom review " October 26, 2024 5.0 Pros Since last year, I've been using Zoom for both work meetings and online classes, and I really enjoy how it doesn't take up a lot of phone storage and allows you to utilise it from anywhere. It's simple to use, and you may learn how to use it without any specific instruction or classes. Cons Some times there is a network issue. So that is a con Review Source DB Devin B. AP Manager Oil & Energy Used the software for: 2+ years ### "Zoom phone" August 13, 2024 4.0 Pros Zoom is great to use to keep in touch with co-workers. Cons Zoom phone is not very good on website it seems. Review Source LC Laura C. Demandeur d'emploi Leisure, Travel & Tourism Used the software for: 2+ years ### "Téléphone Zoom Avis" August 13, 2024 5.0 Pros Facilité d'utilisation Réunion avec des amies ou travail. Cons Aucun inconvénients repérés dans l'application. Review Source HH Heather H. Order Management III Automotive Used the software for: 1-2 years ### "Hello? How Are You Today? How May I Help?" September 13, 2023 5.0 If I had to provide an overall score, I would say 9/10. This is a wonderful program to have, especially when your busy, you have the automated response system. Not having to use the desk phone makes it easie to access and conveniently friendly as well. Pros The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications. You get notifications on your desktop, laptop, and cell phone. It is sometimes important to get more than one notification because you might not be readily available from your desk but are able to respond to your phone if you are out in the field and cannot get to your desk. The automated feature can give the person on the other end a sense of relief that someone will call them back after leaving a message. Cons Sometimes the automated spell check on the voicemail is not always accurate and can make words out to be spell something else. When a call comes through, it interrupts your typing, when trying to type up an email. You have to stop what you're doing and give ZOOM your full attention.I can't think of anything else that would be a negative impact as of right now. Review Source Julijana N. Head of Central Ops Staffing and Recruiting Used the software for: 1-2 years ### "Greatest VoIP Service" May 15, 2024 5.0 Pros We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls). Cons The customer support takes quite some time to come back. We've also had a few account managers change in a short period of time and their handover does not seem smooth as a few things would fall through the cracks. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Zoom Phone quality of calls and the overall service Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) calls kept falling and the quality of the calls was horrible. Review Source Andrew K. Chief Operating Officer Internet Used the software for: Less than 6 months ### "Great Value Service" June 8, 2021 4.0 While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price. Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service. If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance. I would definitely recommend this service for the more experienced user. Pros My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user. Cons While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Zoom Phone Zoom Phone has the best features for the best price. Switched from [Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/) We needed a more updated set of features and wanted to lower our monthly cost. Review Source Noxolo R. Tutor Accounting Used the software for: 2+ years ### "Zoom Calls Simplifies Conference and Educational Calls." March 24, 2024 5.0 Pros Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews. Accessing the platform via the mobile app is expeditious, requiring less than a minute. Additionally, I appreciate receiving daily notifications regarding meeting schedules, alleviating the need for manual note-taking or reminders on my phone. Cons I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection. Review Source JP Josh P. Tech Support Engineer Insurance Used the software for: 2+ years ### "Zoom Phone a great fit for business" November 2, 2022 5.0 We switched to Zoom phone right as the pandemic was starting. We had plastic Cisco phones on everyone's desk and switched them to a VOIP phone. We expected pushback from the employees, but they have loved it from the beginning. Having the flexibility to add the Zoom phone app on your mobile device and make work calls from your personal device but not expose your personal phone number is a huge win. Pros Very user friendly on the admin side. You can build and adjust call queues within minutes. You can assign and remove licenses when needed. When transferring calls you can do it by extension or you can look up the persons name to transfer. You can also easily check call quality on the admin dashboard. Cons There isn't a search feature on the admin portal. So if you are looking to adjust a feature that you don't use very often you typically have to Google where it is located. It would save a ton of time if they added a basic search to the admin portal. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone The call quality of Teams wasn't as good. It was also more complicated to setup call queues and use admin features. Review Source Keziah M. Administrator E-Learning Used the software for: 1-2 years ### "Virtual classes and meetings" January 23, 2021 4.0 Just like every software has its pros and cons this is a very good app that easy to use but if the cons are worked on it will even be greater. It's great for online meetings and classes because one can share their screen and the quality of both the audio and video is great. Pros I have been using Zoom since last year for both work meetings and online classes and what I loved most about it, is the fact that it doesn't use too much storage on the phone and you can use it on the go or anywhere you are. It's easy to use, you don't need special classes or lessons for you can understand how to use it. Cons It needs a great internet connection otherwise the quality of the call will reduce. Of course, the free license version although great still has a lot of limitations compared to the premium version like you can only have 100 people in the meeting and only for 40mins. Security Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone It was easy to use. Accommodate a higher number of people than the other options. The registration process was shorter as well. Review Source SS Shobhana S. Teacher E-Learning Used the software for: 2+ years ### "Zoom phone's application and it's best features" March 18, 2022 4.0 My overall experience with zoom phone goes on the positive side. I like it, though it needs bit improvement I can adjust till then. It helps a lot to work smoothly. Thank you. Pros I like the video calling feature, with that I can connect to my clients and colleagues easily and smoothly. Most of the time it alerts me about the meeting and other day by day plan. Cons On the other hand I would vote down the alert or notification feature. It not always accurate and unfortunately it not stable. It could be improved. Review Source Maria F. Innovation in telephone communication in the cloud. Information Technology and Services Used the software for: 2+ years ### "Innovation in telephone communication in the cloud." March 2, 2021 4.0 This zoom section is nothing more than an excellent integration to the original platform that provides many mobility in voi I have realized that it has good stability in voice calls with a sound similar to HD, I consider it a good alternative since I can make calls to different countries where the use of this platform is also located, it can be said that Zoom PHONE is a telephone network but only using the internet, whether it is broadband, fiber, satellite or cabled. I have used it a few times and my experience has been satisfactory for its good performance in almost everything that anot Pros Knowing that Zoom PHONE is a very good telephony alternative for both individuals and companies, it has very good aspects that make it stand out compared to conventional telephony providers, they would be the following: 1- It is a service that is in the cloud, that is, it can be accessed from anywhere that has internet. 2- It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up. 3- It has great international coverage, that is, it allows optimizing global and international contact. 4- I love that it has integrations that are very useful when it comes to business meetings such as: Salesforce. Cons Just as Zoom PHONE has many positive anet access, basicallyces its use and that is internet access, basically without internet access Zoom PHONE would be dead and would not take place, I think that when comparing with other providers telephony, plus zoom can not be used in basic phones, but not to mention all that Zoom phone is very well developed. Review Source mario L. propietario Retail Used the software for: 6-12 months ### "util para ofrecer una imagen profesional a tu empresa" July 24, 2023 4.0 muy buena Pros la mayoria piensa que solo son para llamada en pc, pero la realidad es una herramienta para el crecimiento de tu pyme, ya que te permite realizar llamada con funciones para grabar , poner llamada en epera con mensajes importante para ti,trasmisiones de voz clara y realizar reuniones y tener un operador automatico Cons aleta y notificaciones pueden mejorar ,ya que es muy limitado . Reason for choosing Zoom Phone mejor precio y recomendaciones Switched from [Sideline](https://www.capterra.com/p/231929/Sideline/) probar un mejor servicio Review Source VR Verified Reviewer Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Zoom phone is perfect to replace expensive VOIP systems." June 8, 2021 5.0 I know Zoom Meetings got popular during the pandemic, but, honestly, this is an even more essential remote-work service. We LOVE it. Pros We signed up for Zoom Phone in January 2020. We don't get cell service in our office, didn't want employees to have to use cells, but also didn't want an expensive VOIP system. For $15/month/user, it's a computer-usable phone line. Just plug a headset into the computer and it's good to go. It also is PERFECT for switching between remote and office work. Just login on your home computer and you can receive calls to the same line as when in the office. Coworkers can transfer calls (warm or cold) to your line from anywhere. Cons It's pretty buggy still, and they need to work on some of their user interface and features. The contact list is particularly bad. Review Source Hafizah S. Assistant Manager Business Development Telecommunications Used the software for: 2+ years ### "Zoom meeting, but from phone" August 17, 2021 5.0 It is a very helpful application that i have use it a lot while on-the-go and when i don't have my computer with me. It was a great experience for me. Pros Zoom Phone is very helpful for anyone that are constantly on-the-go but need to join the meeting session with client or colleague. It operate from my smartphone, which mean i don't need my laptop to launch the application. The audio quality always clear and i had never had problem with the audio. Cons I can't change the audio calls from using my phone carrier to be using the VOIP. It need to be setup before the call are made, and can not change it in the middle of the session. I had to cancel the session and join in it again using the VOIP option. I hope it can be change in the future. Review Source Arturo L. Multitasking Marketing and Advertising Used the software for: 1-2 years ### "Zoom's simplicity in your pocket" December 27, 2021 4.0 My overall experience has been quite satisfactory, as with the new versions of the app that keep coming, Zoom for mobile continues to be faster and has the simplicity of starting an online meeting at any time with your phone that you always have with you, is a lifesaver. Pros All the functions offered by Zoom, are extracted and put in the app for Google Play and App Store, the great advantages that can be seen is that you can make meetings from the comfort of your smartphone, this is an alternative because by far and in my opinion will be better version on the computer, but this app what it does is that you can get out of a hurry for any emergency you have, you can enter without problems to your online meeting and have the same functions that you have on the pc. Cons The mobile version, at the beginning since I started using it, was a bit slow and had several things to improve, since I was seeing it in an early stage to have the version it has today. Once this was fixed, Zoom now has an excellent mobile app, as I find it faster and easier to use for any user who wants to make a quick meeting and share it practically at any time with the use of their smartphone. Review Source KV Kumutha V. Team lead Staffing and Recruiting Used the software for: 2+ years ### "Best software for professional " November 10, 2022 5.0 Almost 2 years i am using this software.completely amazing Pros All the options are really good and easy to use also. That's why I continually using this software.. Cons I don't have anything to say here. All the options are good to go. I would like to recommend this to everyone Review Source EO Esther O. Head Operations and Sales Financial Services Used the software for: 2+ years ### "Cloud PBX Solution of this Era" April 26, 2024 5.0 Pros Zoom Phone gives me the ability to conduct video conferencing through my iPhone device. Cons It suits all my needs and there is no hectic aspect that it portrays. Review Source RM Robert M. Laborer Construction Used the software for: 1-2 years ### "Zoom Phone is the only way to connect!!" September 14, 2023 5.0 My overall experience with Zoom Phone has been great!! I can always rely on this application for all video conferencing needs!! Pros Zoom Phones ease of use and security features are the best!! I always have confidence that my video calls/meetings are safe and secure. This makes it my go-to application!! Cons There’s nothing bad to say about this application. It’s a simple and secure way to chat/meet with your friends, coworkers or doctors!! Review Source VR Verified Reviewer IT Manager Education Management Used the software for: 1-2 years ### "Break the Microsoft & Google Stronghold" May 6, 2021 5.0 Our users like their phones again, and they are actually using them. We also have accurate call logs for the first time in many years. Pros Zoom Phone just works. It's more clear than 4G cell service. The interface is intuitive and easy to use. The feature set is second to none. Cons Zoom needs to be doing more to promote their phone product, more than anything technical. The management is a bit disjointed from their Zoom Video product. It would be a huge improvement if they could somehow merge the management of the two on the back end. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Zoom Phone In a demo environment our users made it clear they preferred Zoom Phone over other options. Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Cisco just didn't work and did not play nice in our environment. Review Source VR Verified Reviewer Managing Agent Insurance Used the software for: 6-12 months ### "Overly complicated interface compared to competitors" April 15, 2024 3.0 We never got our services setup properly and reverted to RingCentral Pros Easy integration with Zoom meeting platform, which probably has the highest level of familiarity with the general public. Cons The interface used to setup and provision the services. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Easier meeting platform for external users to navigate Review Source JN Judy N. INFORMATION OFFICER Information Services Used the software for: 2+ years ### " zoom phone features" May 11, 2023 5.0 The best program for official use Pros Zoom Phone is an open source software hence not much costs incurred. it offers secure calls across all supported devices and easy to use. Cons it operates on the internet thus cannot be used offline. Review Source VR Verified Reviewer Data Analyst Graphic Design Used the software for: 6-12 months ### "Great app! The very best for virtual meetings and communication." May 11, 2021 5.0 Zoom has made meetings and business discussions convenient in my organisations extremely convenient for all workers. It's spectacular video and audio quality has made physical meetings in my organisation redundant. It has allowed me and my team's members to works remotely with great ease. Pros Zoom is very easy to set up and does not require any technical knowledge to set up in an organisation. The sign-up process is very simple and straightforward. One of the most helpful features which is missing from other video conferencing apps is the option to record zoom meetings and store them in the cloud. The link to the recording can be shared with colleagues and co-workers who missed the meeting and they will be able to access and watch the meeting and know what what discussed. Also, Zoom has superior video and sound quality compared to other apps. Cons Currently, the only way to communicate with another participant is to send a message in the chatroom which can be read by all participants. There should be a way to privately communicate directly with other participants during a meeting without posting in the chatroom for all participants to see. Review Source jR jomar R. Sales Representative Retail Used the software for: 2+ years ### "Zoom for School" April 4, 2024 5.0 Pros I am a working student and it was very convenient for me to use this Zoom. Cons Sometimes I got disconnected when I have poor connection. Review Source Eric C. Founder - CEO Internet Used the software for: Less than 6 months ### "ZOOM Phone has great call quality but lags behind RingCentral and others" November 15, 2022 5.0 Overall, we're happy with Zoom Phone but, Zoom REALLY, REALLY needs to add answering calls on iOS lock screen like RingCentral, 8X8 and others. Pros What I like about ZOOM software is its simplicity. We didn't need all the features of competitors like RingCentral. Cons ZOOM phone doesn't support answering calls on the iOS lock screen. BIG missing feature for ZOOM Phone! Also, cumbersome to move calls from a mobile device to Mac and back. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Zoom Phone Pricing and the inclusion of Zoom meetings Review Source JL Jen L. Customer Engagement and Success Manager E-Learning Used the software for: 1-2 years ### "Reliable and Consisent" May 19, 2022 5.0 Pros I love that I would receive calls directly to my mobile phone; in the case of a voicemail, I would receive an email with both a transcription AND a clear recording. Cons I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be an option anywhere. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.