--- title: "Page 3 | Zoom Phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Zoom Phone the right Business Phone Systems solution for you? Explore 246 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208535/Zoom-Phone/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zoom Phone 4.5 (246) [View alternatives](https://www.capterra.com/p/208535/Zoom-Phone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 3 - Reviews of Zoom Phone ## Showing most helpful reviews Showing 51-75 of 246 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julijana N. Head of Central Ops Staffing and Recruiting Used the software for: 1-2 years ### "Greatest VoIP Service" May 15, 2024 5.0 Pros We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls). Cons The customer support takes quite some time to come back. We've also had a few account managers change in a short period of time and their handover does not seem smooth as a few things would fall through the cracks. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Zoom Phone quality of calls and the overall service Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) calls kept falling and the quality of the calls was horrible. Review Source Andrew K. Chief Operating Officer Internet Used the software for: Less than 6 months ### "Great Value Service" June 8, 2021 4.0 While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price. Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service. If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance. I would definitely recommend this service for the more experienced user. Pros My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user. Cons While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Zoom Phone Zoom Phone has the best features for the best price. Switched from [Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/) We needed a more updated set of features and wanted to lower our monthly cost. Review Source RN Rafael N. Technical Manager Computer Hardware Used the software for: 6-12 months ### "Zoom for phone is a good appliaction for IOS and Android" June 11, 2021 4.0 I use any tioome that a need to stay away of my work place, like a car or some other place, it helps me alot to stay present in the sesión with security and easy use. Pros The easy to stay in virtual sesion in your smartphone, no matter the place, as administrator you have a lot of features to control your sesión. Cons Some of web and pc versión are not available in zoom app, i hope in the future this new features be available. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone Zoom is more powerful an easy to use that other options,, another important point is that my clients and other persons use zoom too. Review Source Noxolo R. Tutor Accounting Used the software for: 2+ years ### "Zoom Calls Simplifies Conference and Educational Calls." March 24, 2024 5.0 Pros Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews. Accessing the platform via the mobile app is expeditious, requiring less than a minute. Additionally, I appreciate receiving daily notifications regarding meeting schedules, alleviating the need for manual note-taking or reminders on my phone. Cons I dislike the fact that most meetings under a free version only last for 40 minutes. I wish they could make them last for an hour at most. I am also not very fond of the fact that one needs to have a constant internet connection. Review Source ML Matshepo L. Sales Executive Automotive Used the software for: 2+ years ### "Great For When your Laptop or Desktop Isn't Available" January 31, 2023 5.0 It's perfect for business interactions. You can sell remotely without the customer physically visiting the dealership. You can also attend a meeting in the comfort of your home. Pros The Zoom platform is available to everyone. It has multiple features that connect you with a larger audience, irrespective of your financial status. It offers free and paid services. Zoom becomes more beneficial to you as your career advances. Using Zoom Phone, you can talk with people on your mobile while away from your computer or laptop. It provides you with the same features as a desktop computer. With its user-friendly interface, remote work has become easier. The team can use collaboration tools, such as screen-sharing and whiteboarding, even on non-working days to increase sales. Cons I have experienced some delays with the software loading, and sometimes it doesn't always recognize my headset. Fixing that would be a major plus for me. Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Zoom Phone is better, and offers more features and usability. Review Source Keziah M. Administrator E-Learning Used the software for: 1-2 years ### "Virtual classes and meetings" January 23, 2021 4.0 Just like every software has its pros and cons this is a very good app that easy to use but if the cons are worked on it will even be greater. It's great for online meetings and classes because one can share their screen and the quality of both the audio and video is great. Pros I have been using Zoom since last year for both work meetings and online classes and what I loved most about it, is the fact that it doesn't use too much storage on the phone and you can use it on the go or anywhere you are. It's easy to use, you don't need special classes or lessons for you can understand how to use it. Cons It needs a great internet connection otherwise the quality of the call will reduce. Of course, the free license version although great still has a lot of limitations compared to the premium version like you can only have 100 people in the meeting and only for 40mins. Security Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone It was easy to use. Accommodate a higher number of people than the other options. The registration process was shorter as well. Review Source Maria F. Innovation in telephone communication in the cloud. Information Technology and Services Used the software for: 2+ years ### "Innovation in telephone communication in the cloud." March 2, 2021 4.0 This zoom section is nothing more than an excellent integration to the original platform that provides many mobility in voi I have realized that it has good stability in voice calls with a sound similar to HD, I consider it a good alternative since I can make calls to different countries where the use of this platform is also located, it can be said that Zoom PHONE is a telephone network but only using the internet, whether it is broadband, fiber, satellite or cabled. I have used it a few times and my experience has been satisfactory for its good performance in almost everything that anot Pros Knowing that Zoom PHONE is a very good telephony alternative for both individuals and companies, it has very good aspects that make it stand out compared to conventional telephony providers, they would be the following: 1- It is a service that is in the cloud, that is, it can be accessed from anywhere that has internet. 2- It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up. 3- It has great international coverage, that is, it allows optimizing global and international contact. 4- I love that it has integrations that are very useful when it comes to business meetings such as: Salesforce. Cons Just as Zoom PHONE has many positive anet access, basicallyces its use and that is internet access, basically without internet access Zoom PHONE would be dead and would not take place, I think that when comparing with other providers telephony, plus zoom can not be used in basic phones, but not to mention all that Zoom phone is very well developed. Review Source mario L. propietario Retail Used the software for: 6-12 months ### "util para ofrecer una imagen profesional a tu empresa" July 24, 2023 4.0 muy buena Pros la mayoria piensa que solo son para llamada en pc, pero la realidad es una herramienta para el crecimiento de tu pyme, ya que te permite realizar llamada con funciones para grabar , poner llamada en epera con mensajes importante para ti,trasmisiones de voz clara y realizar reuniones y tener un operador automatico Cons aleta y notificaciones pueden mejorar ,ya que es muy limitado . Reason for choosing Zoom Phone mejor precio y recomendaciones Switched from [Sideline](https://www.capterra.com/p/231929/Sideline/) probar un mejor servicio Review Source Jeff F. owner Logistics and Supply Chain Used the software for: 1-2 years ### "Zoom Phone - the second fiddle to Zoom Meetings" August 1, 2022 4.0 For most of our team its pick up the phone and it works. It may not have all of the features but its core is phone and it does it well. Pros Zoom Phone service is a very cost-effective offering with low min seat count. Their service is available via mobile phone, computer & desktop phone. Cons While the cost is great and easy to implement, it lacks features that I feel are important. One of the biggest issues for us is lack of digital fax. We are using another service (hellofax) however would prefer to have this integrated to Zoom Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Zoom Phone Pricing and desk phone support. Review Source Hafizah S. Assistant Manager Business Development Telecommunications Used the software for: 2+ years ### "Zoom meeting, but from phone" August 17, 2021 5.0 It is a very helpful application that i have use it a lot while on-the-go and when i don't have my computer with me. It was a great experience for me. Pros Zoom Phone is very helpful for anyone that are constantly on-the-go but need to join the meeting session with client or colleague. It operate from my smartphone, which mean i don't need my laptop to launch the application. The audio quality always clear and i had never had problem with the audio. Cons I can't change the audio calls from using my phone carrier to be using the VOIP. It need to be setup before the call are made, and can not change it in the middle of the session. I had to cancel the session and join in it again using the VOIP option. I hope it can be change in the future. Review Source JB John B. Security Ambassador Hospital & Health Care Used the software for: 1-2 years ### "Zoom zoom zoom !" November 19, 2024 5.0 Switched over from skype to zoom and haven't looked back. A great easy to use product Pros Zool is the only app that i use for video conferencing anymore, security and quality seem great as well Cons Zero cons at the moment, a great, high quality product! Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Ease of product use and popularity. Zoom is the standard Review Source VR Verified Reviewer Teacher Education Management Used the software for: 2+ years ### "Zoom is awesome " July 6, 2023 5.0 I it the best application to use for meetings and on line classes Pros Easy to use Making rooms and divide the meeting Access every whereSecure as you are the one who changed meeting settings Cons I can’t recorded the classes in the free trial account And the time to access the meeting is only 40 minutes in the free account Reason for choosing Zoom Phone I found it the most friendly one Review Source KV Kumutha V. Team lead Staffing and Recruiting Used the software for: 2+ years ### "Best software for professional " November 10, 2022 5.0 Almost 2 years i am using this software.completely amazing Pros All the options are really good and easy to use also. That's why I continually using this software.. Cons I don't have anything to say here. All the options are good to go. I would like to recommend this to everyone Review Source Jackson M. Patient care consultant Hospital & Health Care Used the software for: 2+ years ### "Zoom in " April 28, 2023 4.0 So far am happy with the software as it enables interaction between me and management even when am at home overall rate out of 10 I would say 9 just that there is nothing 100% Pros Zoom has high quality video and audio call which enables conversions or video conferences without interruptions.The function to add or remove people during calls is also a plus on the app. The software also meet all the 3 Es Effective, Efficient and Economical. The price is very cheap and you do not get pop ups during calls Cons None so far as most of the disadvantages are minor and does not really affect my day to day use of the software Review Source RM Robert M. Laborer Construction Used the software for: 1-2 years ### "Zoom Phone is the only way to connect!!" September 14, 2023 5.0 My overall experience with Zoom Phone has been great!! I can always rely on this application for all video conferencing needs!! Pros Zoom Phones ease of use and security features are the best!! I always have confidence that my video calls/meetings are safe and secure. This makes it my go-to application!! Cons There’s nothing bad to say about this application. It’s a simple and secure way to chat/meet with your friends, coworkers or doctors!! Review Source VR Verified Reviewer IT Manager Education Management Used the software for: 1-2 years ### "Break the Microsoft & Google Stronghold" May 6, 2021 5.0 Our users like their phones again, and they are actually using them. We also have accurate call logs for the first time in many years. Pros Zoom Phone just works. It's more clear than 4G cell service. The interface is intuitive and easy to use. The feature set is second to none. Cons Zoom needs to be doing more to promote their phone product, more than anything technical. The management is a bit disjointed from their Zoom Video product. It would be a huge improvement if they could somehow merge the management of the two on the back end. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Zoom Phone In a demo environment our users made it clear they preferred Zoom Phone over other options. Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Cisco just didn't work and did not play nice in our environment. Review Source VR Verified Reviewer Managing Agent Insurance Used the software for: 6-12 months ### "Overly complicated interface compared to competitors" April 15, 2024 3.0 We never got our services setup properly and reverted to RingCentral Pros Easy integration with Zoom meeting platform, which probably has the highest level of familiarity with the general public. Cons The interface used to setup and provision the services. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Easier meeting platform for external users to navigate Review Source VR Verified Reviewer Design Engineer Automotive Used the software for: 6-12 months ### "Best Video Conferencing app." January 30, 2021 5.0 My experience with Zoom Phone is Very good. I can attend the important meeting while I am not in the office or on vacation. Pros Zoom mobile is the best application when it comes to virtual meetings, as a Design Engineer I have to constantly communicate with my other team member, seniors, and also with the customer to understand a concept or to explain it to them by sharing real-time screen. With the help of the zoom mobile application I can attend any meeting online from anywhere I just need My mobile Phone and Internet Connectivity. Zoom is very reliable it does not take many resources in a mobile phone and it can Run in the background and it also runs smoothly even in slow-speed connectivity when other peers' comparison software’s stuck or lag. Another great feature of zoom is security. For every new meeting topic, you can create a different meeting ID and it can also be protected with a unique password. Also, the host has more control over the ongoing meeting. Cons While sharing a screen you or your mate can annotate on-screen this feature I use a lot and I like the most. Also, we can view other peers' computer screens on a mobile phone makes it more exciting. Review Source CB Claude B. Technician Chemicals Used the software for: 2+ years ### "Zooming review " October 3, 2024 5.0 My overall experience is good. Whenever I use zoom the experience is nice. Pros CONNECTING! We are in a technological age and everyone is hustling and bustling. Having a way to stay in touch, catch up or even land that dream job is crucial. Zoom does all that and more. Cons Perhaps zoom can make the calls a little more interactive. Review Source JN Judy N. INFORMATION OFFICER Information Services Used the software for: 2+ years ### " zoom phone features" May 11, 2023 5.0 The best program for official use Pros Zoom Phone is an open source software hence not much costs incurred. it offers secure calls across all supported devices and easy to use. Cons it operates on the internet thus cannot be used offline. Review Source VR Verified Reviewer Operations Manager Telecommunications Used the software for: 6-12 months ### "UCaaS solution that can outdo larger players in the market" February 1, 2023 5.0 I really like Zoom Phone + Zoom Meeting so far. Part of our org still uses a different provider due to contract ties but i am evaluating moving whole org to Zoom in the next fiscal year. Pros I've used almost all leading UCaaS vendors, and what i like about zoom is its ability to monitor a line without needing for an active live call. Cons It's fairly new to the market and i have not experienced any issues. I will go back to review if i experience any. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Review Source jR jomar R. Sales Representative Retail Used the software for: 2+ years ### "Zoom for School" April 4, 2024 5.0 Pros I am a working student and it was very convenient for me to use this Zoom. Cons Sometimes I got disconnected when I have poor connection. Review Source KM Karthick M. Team Lead Staffing and Recruiting Used the software for: 2+ years ### "Zoom Review / Feedback" May 4, 2023 5.0 Conducting presentations and recording important sessions so that it can be used anytime moving forward for training purpose Pros User friendly, easy to collaborate with team members, easy to set up meetings Cons some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed number Review Source JL Jen L. Customer Engagement and Success Manager E-Learning Used the software for: 1-2 years ### "Reliable and Consisent" May 19, 2022 5.0 Pros I love that I would receive calls directly to my mobile phone; in the case of a voicemail, I would receive an email with both a transcription AND a clear recording. Cons I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be an option anywhere. Review Source SK Shanta K. CEO Real Estate Used the software for: 1-2 years ### "Complete Train Wreck" January 9, 2024 1.0 We were double billed at the beginning and when we requested the second account be closed, it was set to cancelation pending and never changed or refunded. When we attempted call tickets they were never answered. When I called, I would hold from 30-45 minutes each call and several times my call was dropped once answered and I would have to start the process over again. The customer service reps were not fluent in English and read standard responses from a notebook, none of which actually addressed our issues. There was no way to escalate and when we finally received follow ups they still did not address the issues or answer the questions. Pros We were pleased to be given the option of using a phone app instead of standard desk phones given the nature of our business. Cons The setup process was confusing, call routing and other functions very unclear and hard to set up, customer service completely non-existent. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.