--- title: "Zoom Phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoom Phone the right Business Phone Systems solution for you? Explore 246 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208535/Zoom-Phone/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Zoom Phone 4.5 (246) [View alternatives](https://www.capterra.com/p/208535/Zoom-Phone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Zoom Phone Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews CB Cynthia B Client Care RepresentativeProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 1-2 years. “Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it pops when an incoming call is due. Plus you can easily get to the dialer or history of calls with it without opening the full window“ December 27, 2024 BM Brendon M Director of OperationsInvestment Management, 51 - 200 employeesUsed the software for: 1-2 years. “the inability to change settings using the app, you have to go to the online web version to make changes.“ November 25, 2025 Gouthami K Marketing ExecutiveEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent audio quality and minimal disruptions.“ February 2, 2025 JH James H Managing DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design rationale, nor propose anything but training my staff to Opt in and Out of queues manually.“ March 30, 2025 SC Sebastian C Information Technology InternHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “Meetings, call recording, and call quality were all good.“ April 20, 2026 CB Cynthia B Client Care RepresentativeProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 1-2 years. “There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to be prepared for clients.“ December 27, 2024 Victoria H HR DirectorInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users.“ February 24, 2026 Mustapha Ali A MBBSHospital & Health Care, Self-employedUsed the software for: Less than 6 months. “One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between my laptop and phone during a call.“ April 9, 2025 ## Showing most helpful reviews Showing 1-25 of 246 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristl K. Sr Customer Service Rep Insurance Used the software for: 2+ years ### "Zoom Phone - Reliable user friendly cloud based phone system" February 8, 2026 4.0 Overall, I had a very positive experience with Zoom Phone. Zoom Phone is a reliable, user-friendly cloud-based phone system. Pros Intuitive interface that blends seamlessly with existing Zoom video conferencing. Reliable and easy setup. Great call quality. Cons Zoom Phone is missing faxing capabilities. Occasionally, experience dropped calls and poor audio quality. Slow to non-existent follow-ups from support. Review Source BM Brendon M. Director of Operations Investment Management Used the software for: 1-2 years ### "Great tool for an all in one software!" November 25, 2025 5.0 Pros The ability to use the SMS Feature for the company is great. Easily send messages to contacts when asking sensitive information. Cons the inability to change settings using the app, you have to go to the online web version to make changes. Switched from [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) The ability to get the SMS feature, and it is encrypted. Review Source VR Verified Reviewer Analyst Capital Markets Used the software for: 2+ years ### "Solid cloud phone but needs polish" September 3, 2026 4.0 Pros Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app. Call quality is generally clear, and I love the voicemail transcription and call recording features. The mobile app works great too, so I can take work calls anywhere. Admin dashboard is simple to manage users and numbers, and the pricing is competitive for what you get. Cons The call quality can get spotty when internet is unstable, and there's no fallback to cellular, which is frustrating during important calls. International calling rates are expensive, and SMS is limited compared to competitors. Also, basic features like call parking and busy lamp fields aren't as smooth as traditional phone systems, which annoys power users. Review Source JH James H. Managing Director Hospital & Health Care Used the software for: Less than 6 months ### "Select Zoom if you want customer complaints" March 30, 2025 1.0 Poor. Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design rationale, nor propose anything but training my staff to Opt in and Out of queues manually. Pros Queues unusable so everything else mute. Like having a car without wheels. Cons Queue member availabilty does not correlate to user's presence. IE user is OFFLINE yet call sits in Queue because they are Available for queue. It is utter nonsense Switched from [Zultys MX System](https://www.capterra.com/p/162194/MXIE/) Phone system uptime business continuity and complexity of managing. Prospect of Unified Comms was attractive with Zoom and the incorrect perception Zoom phone was now a mature offering. Review Source ND Nigel D. CCO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Reliable and Easy-to-Manage Business Phone System" September 17, 2026 5.0 My overall experience with Zoom Phone has been very positive. It provides a reliable cloud-based telephony solution that supports both internal collaboration and customer communications. The system has been easy to adopt, requires minimal maintenance, and scales well as organizational needs change. The integration with other Zoom products creates a seamless communication experience, helping improve productivity while maintaining a professional standard of customer service. Pros Zoom Phone has been a reliable and user-friendly business phone solution. The integration with the broader Zoom platform makes it easy to manage calls, voicemail, messaging, and meetings from a single interface. Call quality is consistently strong, and features such as call queues, auto attendants, call recording, and voicemail transcription help improve efficiency in a busy customer service environment. The administrative tools are straightforward, making it easy to manage users and phone settings across teams. Cons While the platform is easy to use overall, some advanced administrative settings can require additional training to fully understand. Reporting and analytics are functional but could offer more customization and detailed insights. At times, navigating between phone, chat, and meeting settings can be slightly confusing for new users. Review Source PA PRITHVI A. Singing classes Music Used the software for: 1-2 years ### "ZOOM - The base to sucess" July 3, 2025 4.0 My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online exams in my school time and easy to take classes or Group meetings from long distance. Pros Zoom Phone is a most useful and smooth working app for everyone who just knows a little bit about using apps and software . This app is best for online work for home and students e Learning which helped a lot for many schools and companies in the covid time and now also . Just need an internet connection and easy to use . Cons Needs a fluent internet connection , online call may become laggy if the connection is not fluent or laggy .but Zoom is improving day by day. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Easy To use and More simple using and Good features . Review Source SR Sam R. IT Manager Warehousing Used the software for: 2+ years ### "Zoom phone review" April 11, 2025 5.0 Excellent experience. Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts. Pros Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company. Cons Not much really. I only wish more companies used Zoom phone more. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone Zoom phone was a better fit and value for our company. It was also more stable and more user-friendly. Review Source DH Dale H. Online Consultant Higher Education Used the software for: 1-2 years ### "Great VoIP option!" July 11, 2025 4.0 So far, it has been a quality product. It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the startup so it is ready as soon as my computer boots up. It's very easy to use. Considering the competition, this is far easier to use than any others I've used and far less expensive. Pros VoIP. It works across apps, while sitting at my desk, or on the road on my cell phone. It takes voice and video and integrates well into the Zoom family. Cons I really have few complaints. Perhaps a wish: I wish that it could automatically screen out robo and fake calls. It might be able to, but I don't know how. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Cost of Ooma was climbing. Also, Ooma wasn't as universally known. It was also not as easy to use on the administrative side. Review Source SEH Serge Edmond H. Mobilizer Hospitality Used the software for: 2+ years ### "THE BEST OF ZOOM PHONE." February 1, 2025 4.0 I have been using this ZOOM PHONE since 2021. Pros like how Zoom Phone makes it easy to stay connected with anyone, anywhere. Cons sometimes the call quality drops when my internet is a bit slow. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) I use it as an alternative platform for meeting. Review Source Victoria H. HR Director Insurance Used the software for: 2+ years ### "Good system for modern technology" February 24, 2026 4.0 Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users. Pros Zoom phone works fine not many issues with it. Overall I like it to connect to work meetings and zoom sessions. Cons Somehow when you use the zoom phone with Tmobile phones, you have to connect a different way or you get charged per minute. Review Source JB John B. Security Ambassador Hospital & Health Care Used the software for: 1-2 years ### "Zoom zoom zoom !" November 19, 2024 5.0 Switched over from skype to zoom and haven't looked back. A great easy to use product Pros Zool is the only app that i use for video conferencing anymore, security and quality seem great as well Cons Zero cons at the moment, a great, high quality product! Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Ease of product use and popularity. Zoom is the standard Review Source JP Josh P. Tech Support Engineer Insurance Used the software for: 2+ years ### "Zoom Phone a great fit for business" November 2, 2022 5.0 We switched to Zoom phone right as the pandemic was starting. We had plastic Cisco phones on everyone's desk and switched them to a VOIP phone. We expected pushback from the employees, but they have loved it from the beginning. Having the flexibility to add the Zoom phone app on your mobile device and make work calls from your personal device but not expose your personal phone number is a huge win. Pros Very user friendly on the admin side. You can build and adjust call queues within minutes. You can assign and remove licenses when needed. When transferring calls you can do it by extension or you can look up the persons name to transfer. You can also easily check call quality on the admin dashboard. Cons There isn't a search feature on the admin portal. So if you are looking to adjust a feature that you don't use very often you typically have to Google where it is located. It would save a ton of time if they added a basic search to the admin portal. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Phone The call quality of Teams wasn't as good. It was also more complicated to setup call queues and use admin features. Review Source RS Randall S. Systems Administator Computer & Network Security Used the software for: Less than 6 months ### "Worst Support in the Industry!!" October 15, 2021 1.0 Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask for a white paper or steps you will be doing so you can make sure you will not slow up the process that request will be ignored. Then they will send you to an engineer who will run your through the configuration of the software so fast you will feel like you are at an Auction!! Once you have the phones provisioned and ported, I hope you don't want anything other than the default configuration, because getting help is a daySSSS long process, and when you get it it will be wrong. Pros It is hard to learn to use the online configuration tools, and the people who train you move too fast for you to remember anything Cons Zoom relies too much on automated call routing systems with too short of times allowed for responses. If you do not have several numbers at your fingertips, you will get disconnected before you can respond to the prompts. I needed support 30 hours ago, and I am STILL fighting to get anyone to support us. Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Because Intermedias Support was bad, but not nearly as bad as ZOOM. I wish we could go back!! Review Source EJ Emma J. Director of Operations Mental Health Care Used the software for: 2+ years ### "If my phone didnt get so hot, this would be the perfect app!" April 24, 2025 4.0 Sometime folks get a little grainy but if we are not screensharing and I am able to hear them, this is no problem. It is easy to navigate between video chats, message boards, screen sharing, out of the app if I need to without disrupting my call or meeting. Pros Sound quality is always great and clear. Cons My phone gets HOT. I always worry that it'll turn off mid-meeting due to getting overheated. Maybe that is the nature of the app? Or is it my phone? Review Source CB Cynthia B. Client Care Representative Professional Training & Coaching Used the software for: 1-2 years ### "Easy compact phone within the application" December 27, 2024 5.0 I give it a 4/5, there’s a couple things that need fine tuning to be the best experience, but overall is really easy and comfortable to use Pros Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it pops when an incoming call is due. Plus you can easily get to the dialer or history of calls with it without opening the full window Cons There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to be prepared for clients. Caller ID could be improved as well Review Source HW Hannah W. Project Manager Non-Profit Organization Management Used the software for: 2+ years ### "Zoom phone works well for a small nonprofit already utilizing Zoom" March 5, 2025 4.0 Pros An affordable way for employees to maintain their own work phone numbers without separate work phones. Cons Extra cost, depending on your Zoom plan. Review Source eB elizabeth B. supervisor Medical Devices Used the software for: 1-2 years ### "easy for on the go " April 23, 2025 5.0 its awesome and easy to use didn't have any issues connecting to urgent meetings. Pros The convenience of how quickly it connects you to your meetings. Cons Nothing with zoom but my own personal phone connection Review Source HM Harshal M. Technical Project Manager Information Technology and Services Used the software for: 6-12 months ### "Zoom phone getting better" January 17, 2025 5.0 Pros simple to use while driving mainly, allows simple call switch Cons going back and forth with participant view is not easy sometimes Review Source SS Shobhana S. Teacher E-Learning Used the software for: 2+ years ### "Zoom phone's application and it's best features" March 18, 2022 4.0 My overall experience with zoom phone goes on the positive side. I like it, though it needs bit improvement I can adjust till then. It helps a lot to work smoothly. Thank you. Pros I like the video calling feature, with that I can connect to my clients and colleagues easily and smoothly. Most of the time it alerts me about the meeting and other day by day plan. Cons On the other hand I would vote down the alert or notification feature. It not always accurate and unfortunately it not stable. It could be improved. Review Source CB Claude B. Technician Chemicals Used the software for: 2+ years ### "Zooming review " October 3, 2024 5.0 My overall experience is good. Whenever I use zoom the experience is nice. Pros CONNECTING! We are in a technological age and everyone is hustling and bustling. Having a way to stay in touch, catch up or even land that dream job is crucial. Zoom does all that and more. Cons Perhaps zoom can make the calls a little more interactive. Review Source Hafizah S. Assistant Manager Business Development Telecommunications Used the software for: 2+ years ### "Zoom meeting, but from phone" August 17, 2021 5.0 It is a very helpful application that i have use it a lot while on-the-go and when i don't have my computer with me. It was a great experience for me. Pros Zoom Phone is very helpful for anyone that are constantly on-the-go but need to join the meeting session with client or colleague. It operate from my smartphone, which mean i don't need my laptop to launch the application. The audio quality always clear and i had never had problem with the audio. Cons I can't change the audio calls from using my phone carrier to be using the VOIP. It need to be setup before the call are made, and can not change it in the middle of the session. I had to cancel the session and join in it again using the VOIP option. I hope it can be change in the future. Review Source KV Kumutha V. Team lead Staffing and Recruiting Used the software for: 2+ years ### "Best software for professional " November 10, 2022 5.0 Almost 2 years i am using this software.completely amazing Pros All the options are really good and easy to use also. That's why I continually using this software.. Cons I don't have anything to say here. All the options are good to go. I would like to recommend this to everyone Review Source RM Robert M. Laborer Construction Used the software for: 1-2 years ### "Zoom Phone is the only way to connect!!" September 14, 2023 5.0 My overall experience with Zoom Phone has been great!! I can always rely on this application for all video conferencing needs!! Pros Zoom Phones ease of use and security features are the best!! I always have confidence that my video calls/meetings are safe and secure. This makes it my go-to application!! Cons There’s nothing bad to say about this application. It’s a simple and secure way to chat/meet with your friends, coworkers or doctors!! Review Source VR Verified Reviewer Data Analyst Graphic Design Used the software for: 6-12 months ### "Great app! The very best for virtual meetings and communication." May 11, 2021 5.0 Zoom has made meetings and business discussions convenient in my organisations extremely convenient for all workers. It's spectacular video and audio quality has made physical meetings in my organisation redundant. It has allowed me and my team's members to works remotely with great ease. Pros Zoom is very easy to set up and does not require any technical knowledge to set up in an organisation. The sign-up process is very simple and straightforward. One of the most helpful features which is missing from other video conferencing apps is the option to record zoom meetings and store them in the cloud. The link to the recording can be shared with colleagues and co-workers who missed the meeting and they will be able to access and watch the meeting and know what what discussed. Also, Zoom has superior video and sound quality compared to other apps. Cons Currently, the only way to communicate with another participant is to send a message in the chatroom which can be read by all participants. There should be a way to privately communicate directly with other participants during a meeting without posting in the chatroom for all participants to see. Review Source Eric C. Founder - CEO Internet Used the software for: Less than 6 months ### "ZOOM Phone has great call quality but lags behind RingCentral and others" November 15, 2022 5.0 Overall, we're happy with Zoom Phone but, Zoom REALLY, REALLY needs to add answering calls on iOS lock screen like RingCentral, 8X8 and others. Pros What I like about ZOOM software is its simplicity. We didn't need all the features of competitors like RingCentral. Cons ZOOM phone doesn't support answering calls on the iOS lock screen. BIG missing feature for ZOOM Phone! Also, cumbersome to move calls from a mobile device to Mac and back. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Zoom Phone Pricing and the inclusion of Zoom meetings Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.