# Zoom Phone Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoom Phone Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/208535/Zoom-Phone --- # Zoom Phone Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zoom Phone ## What is Zoom Phone? Built on Zoom's easy, reliable, and secure platform, Zooms full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). ## What is Zoom Phone used for? [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Softphone](https://www.capterra.com/softphone-software/) Top alternative Featured Overall rating Based on 243 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoom Phone?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zoom.us&name=Zoom Phone) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoom Phone 4.5 (243) VS. [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $10 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (243) Ease Of Use 4.5 (10,935) Value For Money 4.5 (184) Value For Money 4.2 (6,681) Customer Service 4.2 (189) Customer Service 4.3 (6,432) ## Zoom Phone alternatives [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/208535/Zoom-Phone/alternatives/) ## Who uses Zoom Phone? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 4.4 (80) 70.00% of 80 reviewers that rated this feature as important or highly important With customizable alerts, you stay updated on calls, voicemails, and meetings. Reviewers appreciate timely reminders, real-time notifications, and integration with Google Calendar. Some users mention the ability to personalize notifications for work and personal use. Call Recording 4.3 (79) 70.89% of 79 reviewers that rated this feature as important or highly important This capability helps you capture and review conversations for documentation and reference. Reviewers appreciate the clear audio, easy access, and automatic recording options. Many find it valuable for business, note-taking, and sharing meetings with absent participants. Mobile Access 4.6 (76) 73.68% of 76 reviewers that rated this feature as important or highly important You get flexible mobile access, allowing calls and meetings from any location. Some users say it’s convenient for on-the-go work, easy to install on various devices, and helpful for connecting via Wi-Fi or cellular, though a few mention battery drain and hidden settings. Video Conferencing 4.7 (63) 71.43% of 63 reviewers that rated this feature as important or highly important Zoom Phone offers seamless video conferencing, letting you connect face-to-face from anywhere. Users think it’s easy to join meetings, appreciate virtual backgrounds, and find the platform reliable for remote work, though some mention occasional video delays in rural areas. Access Controls/Permissions 4.4 (61) 70.49% of 61 reviewers that rated this feature as important or highly important It gives you options to manage security and privacy, letting you control who joins meetings and access specific functions. Reviewers appreciate flexible user roles, easy customization, and privacy settings, though some mention difficulty finding certain controls. Call Routing 4.2 (44) 61.36% of 44 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Zoom Phone 36 features It gives you options to manage security and privacy, letting you control who joins meetings and access specific functions. Reviewers appreciate flexible user roles, easy customization, and privacy settings, though some mention difficulty finding certain controls. With customizable alerts, you stay updated on calls, voicemails, and meetings. Reviewers appreciate timely reminders, real-time notifications, and integration with Google Calendar. Some users mention the ability to personalize notifications for work and personal use. Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call This capability helps you capture and review conversations for documentation and reference. Reviewers appreciate the clear audio, easy access, and automatic recording options. Many find it valuable for business, note-taking, and sharing meetings with absent participants. Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Access names, contact information, and roles of employees in a centralized repository Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response You get flexible mobile access, allowing calls and meetings from any location. Some users say it’s convenient for on-the-go work, easy to install on various devices, and helpful for connecting via Wi-Fi or cellular, though a few mention battery drain and hidden settings. Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls Monitor wait time and abandonment for incoming requests that have not been routed Record live video calls to play later Enables the connectivity to send and receive calls over the internet Send messages via SMS Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Zoom Phone offers seamless video conferencing, letting you connect face-to-face from anywhere. Users think it’s easy to join meetings, appreciate virtual backgrounds, and find the platform reliable for remote work, though some mention occasional video delays in rural areas. Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.5 (243) 4.5 Based on 243 reviews ## Pricing Value for money 4.5 (184) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/208535/Zoom-Phone/pricing/) US and Canada Metered $10.00 Per User,Per Month It includes: - Advanced Phone Features - Domestic SMS and MMS - Extension to Extension and Outbound Calling - Make & Receive Calls From Multiple Devices and/or Apps - US and Canada Number US and Canada Unlimited $15.00 Per User,Per Month It includes: - Advanced Phone Features - Domestic SMS and MMS - Make & Receive Calls From Multiple Devices and/or Apps - Unlimited Calling Within US and Canada - US and Canada Number Global Select $20.00 Per User,Per Month It includes: - Advanced Phone Features - Direct Dial Number - Make & Receive Calls From Multiple Devices and/or Apps - Unlimited Domestic Calling in Your One of the 40+ Countries and Territory Supported Value for money 4.5 (184) 4.5 Based on 184 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (189) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (189) 4.2 Based on 189 reviews ## User reviews Overall rating 4.5 Based on 243 reviews Filter by rating 5(155) 4(71) 3(11) 2(1) 1(5) Mentioned topic Sorted by most recent AT Andrena T. Administration Financial Services ### "Easy to you for meetings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 29, 2026 Overall it’s been a very good experience using it and to explain how to use to someone not used to it Pros It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number Cons Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting. It’s always best to plan accordingly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Victoria H. HR Director Insurance ### "Good system for modern technology" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 24, 2026 Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users. Pros Zoom phone works fine not many issues with it. Overall I like it to connect to work meetings and zoom sessions. Cons Somehow when you use the zoom phone with Tmobile phones, you have to connect a different way or you get charged per minute. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kristl K. Sr Customer Service Rep Insurance ### "Zoom Phone - Reliable user friendly cloud based phone system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 February 8, 2026 Overall, I had a very positive experience with Zoom Phone. Zoom Phone is a reliable, user-friendly cloud-based phone system. Pros Intuitive interface that blends seamlessly with existing Zoom video conferencing. Reliable and easy setup. Great call quality. Cons Zoom Phone is missing faxing capabilities. Occasionally, experience dropped calls and poor audio quality. Slow to non-existent follow-ups from support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WJ Whitney J. HR Assistant Banking ### "Zoom Phone Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 5, 2026 I really enjoy using Zoom Phone. Again, it's easy to use and learn how to use it. The product has worked very well since installing. It's great for a business to use with it's employees. Pros Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. It also adds the transcription for you by sending you an email with the voicemail and the transcription. That's very nice for catching phone numbers and things of that nature. Meetings are very easy to schedule and log into them when others are using Zoom. It was easy to learn the system. I like being able to change my availability and out-of-office status with the app in the background options. Cons With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. This could just be the type of phone we have hooked to our Zoom workplace system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lena W. Owner Leisure, Travel & Tourism ### "Great For Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 I love it and use it for my business. I'm able to relax and multitask at the same time while using it. Pros Ease of use for multitasking and the ability to use other features as well. Very convenient for work. Cons It worked really well; didn't have any bugs or issues with it. Worked like a charm very sufficient for business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brendon M. Director of Operations Investment Management ### "Great tool for an all in one software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 25, 2025 Pros The ability to use the SMS Feature for the company is great. Easily send messages to contacts when asking sensitive information. Cons the inability to change settings using the app, you have to go to the online web version to make changes. Switched from [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) The ability to get the SMS feature, and it is encrypted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Dana P. Admin Real Estate ### "Great for Clients you can’t see in person!" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2025 It’s good. Easy to use. Talking to clients who don’t live in the United States is helpful to talk via phone or video Pros It provides you with a. Phone number that I can use to communicate with clients. I can also provide video calling Cons Zoom only works if you have a zoom account. Some people no need to meet with do not have zoom and sometimes don’t want to make an account Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Natali T. Ingeniero ambiental Construction ### "Muy práctico" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 18, 2025 Con Zoom Phone se ha reemplazado el uso de teléfonos fijos y centralitas. Ahora todo se puede gestionar todo directamente desde la nube ya que te da la seguridad de comunicarte sin problema, con una mayor flexibilidad y menor coste. Esta es una herramienta fiable y práctica que se puede utilizar para trabajar en remoto sin perder la comunicación y permitiendo la comodidad de poder poner imágenes o fondos durante la vídeo llamada. Pros Zoom Phone tiene la capacidad de integrar llamadas, videoconferencias y chat en una sola plataforma. En cuanto a la calidad de audio es estable, la gestión de llamadas muy sencilla y te permite usarlo en ordenador o móvil. Zoom Phone es una herramienta muy útil para equipos remotos y empresas con varias sedes, ya que permite la comunicación rápida y de calidad. Cons Para configurar al inicio puede llegar a ser un poco compleja si no tienes experiencia técnica en el uso de aplicaciones. También algunas funciones avanzadas, como números internacionales o integraciones con CRM, tienen un coste adicional. Por último si la red no es estable puede llegar a consumir recursos. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jesse Z. Software Engineer Computer Software ### "Love How You Can Receive Calls To Your Office Phone From Any Device In Lieu of a Physical Office Phone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 13, 2025 Overall, Zoom Phone is a really good tool for employees who aren't in a physical office all the time to still receive calls to their office number. Additionally, there are many devices you can receive or call from. Pros I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or aren't always in the office. You can call and receive from a laptop or your own personal smartphone. Cons The mobile app keeps asking me to turn on location services, which I don't want to do because it drains the battery on my phone. Additionally, not a complaint, but Zoom can try to do a better job of filtering out spam or junk calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Dale H. Online Consultant Higher Education ### "Great VoIP option!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2025 So far, it has been a quality product. It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the startup so it is ready as soon as my computer boots up. It's very easy to use. Considering the competition, this is far easier to use than any others I've used and far less expensive. Pros VoIP. It works across apps, while sitting at my desk, or on the road on my cell phone. It takes voice and video and integrates well into the Zoom family. Cons I really have few complaints. Perhaps a wish: I wish that it could automatically screen out robo and fake calls. It might be able to, but I don't know how. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Cost of Ooma was climbing. Also, Ooma wasn't as universally known. It was also not as easy to use on the administrative side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Popular comparisons [Microsoft Teams vs Zoom Phone](https://www.capterra.com/compare/168668-208535/Microsoft-Teams-vs-Zoom-Phone)[Zoom Workplace vs Zoom Phone](https://www.capterra.com/compare/144037-208535/Zoom-Video-Conferencing-vs-Zoom-Phone)[Google Meet vs Zoom Phone](https://www.capterra.com/compare/176572-208535/Google-Hangouts-vs-Zoom-Phone)[GoTo Connect vs Zoom Phone](https://www.capterra.com/compare/163604-208535/GoTo-Connect-vs-Zoom-Phone)[Webex Suite vs Zoom Phone](https://www.capterra.com/compare/208535-237272/Zoom-Phone-vs-Webex) [RingEX vs Zoom Phone](https://www.capterra.com/compare/208535-242188/Zoom-Phone-vs-RingCentral-MVP)[CloudTalk vs Zoom Phone](https://www.capterra.com/compare/182004-208535/CloudTalk-vs-Zoom-Phone)[3CX vs Zoom Phone](https://www.capterra.com/compare/158704-208535/3CX-vs-Zoom-Phone)[Dialpad vs Zoom Phone](https://www.capterra.com/compare/190976-208535/Dialpad-Sell-vs-Zoom-Phone)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)