# Page 2 | Zoom Phone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoom Phone the right Call Center solution for you? Explore 243 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208535/Zoom-Phone/reviews --- Zoom Phone 4.5 (243) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 2 - Reviews of Zoom Phone ## Showing most helpful reviews Showing 26-50 of 243 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WJ Whitney J. HR Assistant Banking Used the software for: 1-2 years ### "Zoom Phone Review" January 5, 2026 5.0 I really enjoy using Zoom Phone. Again, it's easy to use and learn how to use it. The product has worked very well since installing. It's great for a business to use with it's employees. Pros Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. It also adds the transcription for you by sending you an email with the voicemail and the transcription. That's very nice for catching phone numbers and things of that nature. Meetings are very easy to schedule and log into them when others are using Zoom. It was easy to learn the system. I like being able to change my availability and out-of-office status with the app in the background options. Cons With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. This could just be the type of phone we have hooked to our Zoom workplace system. Review Source Natali T. Ingeniero ambiental Construction Used the software for: Less than 6 months ### "Muy práctico" August 18, 2025 4.0 Con Zoom Phone se ha reemplazado el uso de teléfonos fijos y centralitas. Ahora todo se puede gestionar todo directamente desde la nube ya que te da la seguridad de comunicarte sin problema, con una mayor flexibilidad y menor coste. Esta es una herramienta fiable y práctica que se puede utilizar para trabajar en remoto sin perder la comunicación y permitiendo la comodidad de poder poner imágenes o fondos durante la vídeo llamada. Pros Zoom Phone tiene la capacidad de integrar llamadas, videoconferencias y chat en una sola plataforma. En cuanto a la calidad de audio es estable, la gestión de llamadas muy sencilla y te permite usarlo en ordenador o móvil. Zoom Phone es una herramienta muy útil para equipos remotos y empresas con varias sedes, ya que permite la comunicación rápida y de calidad. Cons Para configurar al inicio puede llegar a ser un poco compleja si no tienes experiencia técnica en el uso de aplicaciones. También algunas funciones avanzadas, como números internacionales o integraciones con CRM, tienen un coste adicional. Por último si la red no es estable puede llegar a consumir recursos. Review Source Nishant T. Sr. Analyst Financial Services Used the software for: 2+ years ### "Reliable VoIP solution of modern times" May 10, 2025 5.0 Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's wider ecosystem Pros \- Seamlessly integrate with Zoom's workflow ecosystem of Zoom meetings, Zoom call etc. - Low cost platform compared to peers, makes it good choice for small enterprises - Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly - Very simple and user friendly interface - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Easy switch from phone call to video meeting Cons \- Call quality depend on internet bandwidth - Limited hardware support for desk phones - Limited integration around number of CRM and helpdesk Review Source VR Verified Reviewer MBBS Hospital & Health Care Used the software for: Less than 6 months ### "Reliable and Improvable " April 9, 2025 4.0 Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and classmates (that is, those that are also using Zoom). Connectivity might be lacking occasionally, especially on low Wi-Fi. Otherwise it is simple to use. Honestly. At times, it may be challenging to coordinate communications across devices. By and large useful, but some changes would make it even improved. Pros Alright, what I really love about Zoom Phone is its easiness to use. Yeah, it integrates perfectly with the rest of the Zoom features... so I don’t have to switch between different apps all the time. I can easily make calls right away on the go (something great when I'm running around between classes or study sessions). The call quality is also really clear; communicating with professors, classmates, and even patients is made so much easier. Cons One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between my laptop and phone during a call. There have been a few instances where I’ve had trouble reconnecting, and it can be frustrating, especially when I’m trying to discuss something urgent with a colleague or professor. Also, if my internet connection isn’t strong enough, the call quality drops, and it’s hard to hear clearly. That’s something I’ve run into a few times, and it can be annoying when I’m in the middle of a study session or discussing a clinical case. I also wish there were more options for customizing notifications because I’ve missed calls occasionally, especially if I’m in a lecture or study group and don’t hear the alert. Despite these small hiccups, it’s still a really helpful tool, but these are the main things I think could be improved. Review Source AM Ascah M. Content Writer Information Technology and Services Used the software for: 2+ years ### "Zoom Phone Efficiency In Communications" June 19, 2025 5.0 Zoom Phone fits businesses of all sizes. I find this platform to be effective for secure communications with my clients. Pros My communications are now safe, secure and effective with Zoom Phone because it supports inbound and outbound calling through the public switched telephone network. Cons There is nothing that has a problem with this platform at all. This platform first is secure for making calls. Review Source Jesse Z. Software Engineer Computer Software Used the software for: 2+ years ### "Love How You Can Receive Calls To Your Office Phone From Any Device In Lieu of a Physical Office Phone" August 13, 2025 5.0 Overall, Zoom Phone is a really good tool for employees who aren't in a physical office all the time to still receive calls to their office number. Additionally, there are many devices you can receive or call from. Pros I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or aren't always in the office. You can call and receive from a laptop or your own personal smartphone. Cons The mobile app keeps asking me to turn on location services, which I don't want to do because it drains the battery on my phone. Additionally, not a complaint, but Zoom can try to do a better job of filtering out spam or junk calls. Review Source JS Josh S. IT Coordinator Legal Services Used the software for: 2+ years ### "Cost effective and great quality" May 15, 2025 5.0 Pros Very versatile, and call quality is very good. Love having an app on my cell phone. Cons I haven't found anything yet that I don't like about the Zoom phones.. they really are great and cost effective Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Zoom Phone is better cost and better quality Review Source CB Cynthia B. Client Care Representative Professional Training & Coaching Used the software for: 1-2 years ### "Easy compact phone within the application" December 27, 2024 5.0 I give it a 4/5, there’s a couple things that need fine tuning to be the best experience, but overall is really easy and comfortable to use Pros Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and it pops when an incoming call is due. Plus you can easily get to the dialer or history of calls with it without opening the full window Cons There’s no way of checking the full call details when it’s ringing or copying the number before answering the call to be prepared for clients. Caller ID could be improved as well Review Source CL Capucine L. Responsable hébergement Real Estate Used the software for: 6-12 months ### "Fiable et intuitif " June 11, 2025 5.0 D’une manière générale, nous sommes satisfait de l’utilisation du logiciel Zoom Phone car nous pouvons passer nos communications à l’international facilement mais également pour la confidentialité et la sécurité que cela offre. Pros Les aspects très appréciés du logiciel Zoom Phone sont la facilité d’utilisation grâce à son interface plutôt facile de prise en main et intuitive ; mais aussi les fonctionnalités qui sont très complètes pour un usage professionnel. Cons En revanche la partie un peu moins appréciable de Zoom Phone est son coût car selon les options que l’on va ajouter, la note peut vite monter. Review Source Gouthami K. Marketing Executive Education Management Used the software for: 6-12 months ### "Enhancing business communication with Zoom Phone" February 2, 2025 5.0 My overall experience with Zoom Phone has been positive. Pros What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent audio quality and minimal disruptions. Cons What I like least about Zoom Phone is its limited features in the basic plan because some advanced features, like analytics, are not available. Review Source AT Andrena T. Administration Financial Services Used the software for: 1-2 years ### "Easy to you for meetings" March 29, 2026 5.0 Overall it’s been a very good experience using it and to explain how to use to someone not used to it Pros It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number Cons Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting. It’s always best to plan accordingly Review Source Taylor L. Director Apparel & Fashion Used the software for: 6-12 months ### "Zoom Phone is great" January 20, 2025 5.0 it has been quit positive. its very easy to connect and use Pros that it is able to be used with other zoom systems Cons that there is a 40min time limit on calls Review Source Lena W. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great For Work" December 18, 2025 5.0 I love it and use it for my business. I'm able to relax and multitask at the same time while using it. Pros Ease of use for multitasking and the ability to use other features as well. Very convenient for work. Cons It worked really well; didn't have any bugs or issues with it. Worked like a charm very sufficient for business. Review Source SS Samantha S. Coach and owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great for meetings on the go! " May 28, 2025 4.0 Pros Convenient way for me to jump on calls & meetings on the go with all the features and quality of the desktop version. Cons Honestly nothing! I use it nearly daily, it’s great alternative to join meeting on the go! Maybe if several people have their hands raised you can’t see your order like you can on desktop. Review Source EJ Emma J. Director of Operations Mental Health Care Used the software for: 2+ years ### "If my phone didnt get so hot, this would be the perfect app!" April 24, 2025 4.0 Sometime folks get a little grainy but if we are not screensharing and I am able to hear them, this is no problem. It is easy to navigate between video chats, message boards, screen sharing, out of the app if I need to without disrupting my call or meeting. Pros Sound quality is always great and clear. Cons My phone gets HOT. I always worry that it'll turn off mid-meeting due to getting overheated. Maybe that is the nature of the app? Or is it my phone? Review Source EAP Er Avinash P. Senior Technical Support Engineer Information Technology and Services Used the software for: 2+ years ### "Zoom as Voip" November 13, 2024 4.0 Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space. Properly integrated with zendesk to call the customer anytime hassle free. Overall it is good and helpful Pros 1\. High availability of product in the market so very less chances to say customers to install and use this. 2. Integrations in other environment is easy and not very time taking. 3. Secure and goo compatibility in mobile as well. 4. Free version is also good with respect to the paid one. Cons 1\. Noticed lags in performance sometime. 2. High Bandwidth is needed for smooth working. Little changes cause disruptions. Review Source Brittany M. AGENCY OWNER Insurance Used the software for: 6-12 months ### "Good for start up" January 2, 2025 1.0 Overall, it was not a good experience and leaving was very complicated. Pros It was easy to get the lines set up and easy to use. Cons Functionality, lack of customer service. Review Source Ravi Teja K. Data Science Intern Computer & Network Security Used the software for: 1-2 years ### "Virtual communication made easy with Zoom Phone" January 19, 2025 4.0 My overall experience with Zoom Phone has been extremely good. Pros What I liked most about Zoom Phone is it's flexibility and user friendly interface. Cons What I liked the least about Zoom Phone is it's occasional call quality issues. Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Trusted but connection is not great" December 3, 2024 4.0 Pros Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations Cons The connection seems to be the worst. It often drops or has trouble staying connected, when other services work better on the same mobile / Wifi network connection Review Source DP Dana P. Admin Real Estate Used the software for: Less than 6 months ### "Great for Clients you can’t see in person!" October 19, 2025 3.0 It’s good. Easy to use. Talking to clients who don’t live in the United States is helpful to talk via phone or video Pros It provides you with a. Phone number that I can use to communicate with clients. I can also provide video calling Cons Zoom only works if you have a zoom account. Some people no need to meet with do not have zoom and sometimes don’t want to make an account Review Source KF Kennedy F. Speech Language Pathologist Health, Wellness and Fitness Used the software for: 1-2 years ### "I love Zoom Phone!" May 12, 2025 4.0 Great experience with minimal difficulties while using the software. Pros It was easy to access and navigate with somebody who was less familiar with the software. Cons Connection wasn’t always the best depending on location and service or WiFi that was available. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Comparability and ease to not have to have a Gmail account. Review Source NM Nafula M. Owner Design Used the software for: 2+ years ### "Zoom phone experience" April 27, 2025 5.0 My overall experience resume has been a good and easy going experience. I will continue to use it. Pros What I like most about zoom is that it's free for everyone to be able to use unless you'd like to upgrade and the connection is very clear and the interface is extremely easy to understand. Cons What at least like about zoom is the group calls, I don't like the way if there's a lot of people in there it's a bit more difficult to communicate. Review Source HW Hannah W. Project Manager Non-Profit Organization Management Used the software for: 2+ years ### "Zoom phone works well for a small nonprofit already utilizing Zoom" March 5, 2025 4.0 Pros An affordable way for employees to maintain their own work phone numbers without separate work phones. Cons Extra cost, depending on your Zoom plan. Review Source eB elizabeth B. supervisor Medical Devices Used the software for: 1-2 years ### "easy for on the go " April 23, 2025 5.0 its awesome and easy to use didn't have any issues connecting to urgent meetings. Pros The convenience of how quickly it connects you to your meetings. Cons Nothing with zoom but my own personal phone connection Review Source HM Harshal M. Technical Project Manager Information Technology and Services Used the software for: 6-12 months ### "Zoom phone getting better" January 17, 2025 5.0 Pros simple to use while driving mainly, allows simple call switch Cons going back and forth with participant view is not easy sometimes Review Source Talk to a Capterra advisor for free and get results within 15 minutes.