--- title: "ApiRTC Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ApiRTC Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/208636/ApiRTC/" page_type: "product" language: "en" --- # ApiRTC Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ApiRTC ## What is ApiRTC? ApiRTC is a library that allows a developer to integrate real-time communications (chat, audio, video) into a web or mobile application. Media streams are encrypted and exchanged peer-to-peer when possible. Otherwise, a media relay (TURN server) may be required. Users can add real-time video interactions to their website or mobile app. ## What is ApiRTC used for? [Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €71 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ApiRTC?[Manage this product listing](https://www.g2.com/products/apirtc/claim_requests/new?auto=true) ## ApiRTC Overview Updated September 2026 AI summary ApiRTC is a cloud-based communication platform for businesses of all sizes seeking to integrate real-time audio/video conferencing, chat, call routing, and file sharing within their workflows. With API access and customizable branding, organizations can embed and manage communication features under their own identity, supporting efficient customer interactions and collaboration through web-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ApiRTC 0.0 VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price €71 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (14,871) Value For Money 0.0 (0) Value For Money 4.2 (12,283) Customer Service 0.0 (0) Customer Service 4.6 (11,446) ## ApiRTC alternatives [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) ## FAQs about ApiRTC Overview ### What company size and specific industries is ApiRTC built for? ApiRTC is designed for organizations in health and telemedicine, online banking, customer orchestration, coaching, customer service, field services, educational services, and call centers. The target audience includes companies that need communication tools for service delivery, customer interactions, or remote support across these sectors. Features and Usability ### What are the key features of ApiRTC? ApiRTC offers API access, audio/video conferencing, chat and messaging, live chat, call routing, call recording, file sharing, and an activity dashboard. Customizable branding lets organizations present communication features under their own visual identity while supporting real-time interactions and session management across channels. Getting Started and Support ### What training and onboarding options does ApiRTC offer? ApiRTC provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote learning, and documentation offers written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does ApiRTC offer? ApiRTC provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available here to assess response times, helpfulness, or common support frustrations, so support experience cannot be characterized further. ## Features AI summary Based on 491 Cloud Communication Platform reviews Capterra data shows that buyers of cloud communication platforms rank the following features as their top priorities: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**51%**) ApiRTC supports **Call Routing**, which helps teams direct conversations to the right person or workflow more efficiently. However, it does not include **Mobile Access** or **Alerts/Notifications**. Instead, it offers other features that reviewers also rate as important, including **File Sharing** (**55%**) and **API** (**52%**). These capabilities help businesses share content during interactions and connect communication functions with other systems, allowing teams to manage conversations and related work more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Audio/Video Conferencing Audio/Video Conferencing Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Chat/Messaging Communicate using direct chat or messages within the system ApiRTC 9 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Live Chat: Ability to chat online in real time --- ## Pricing Free Trial Free Version Basic €71.00 Per User,Per Month ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.