--- title: "ZServiceDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ZServiceDesk Software - reviews, pricing plans, popular comparisons to other ERM products and more." source_url: "https://www.capterra.com/p/208650/ZServiceDesk/" page_type: "product" language: "en" --- # ZServiceDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) ZServiceDesk ## What is ZServiceDesk? Enterprise Service Desk, IT & Non-IT Asset Management, and Software Compliances Management with Integrated BOT. Most advanced application platform with 350+ APIs, AI & ML Capabilities. On-demand customization capability to meet the unique business requirement ITIL Processes (Incident, Request, Problem, Change, SLA, Preventive, Feedback, IT & Non-IT Assets, HW/SW discovery, Patches Information, Software Metering & compliances, Consumables, Custom Reports & Dashboards) ## What is ZServiceDesk used for? [ERM](https://www.capterra.com/erm-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZServiceDesk?[Manage this product listing](https://www.g2.com/products/zservicedesk/claim_requests/new?auto=true) ## ZServiceDesk Overview Updated September 2026 AI summary ZServiceDesk supports organizations in managing IT services and assets through features like incident and problem management, asset tracking, and SLA management. Covering ITSM, IT Asset Management, EAM, and Service Desk needs, it also offers a knowledge base, self-service portal, and optional capabilities such as API access and inventory management. Deployment is available via cloud or Windows environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZServiceDesk 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $300 Flat Rate, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (785) Value For Money 0.0 (0) Value For Money 4.4 (706) Customer Service 0.0 (0) Customer Service 4.5 (738) ## ZServiceDesk alternatives Highest Rated [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features AI summary Based on 834 ERM reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) ZServiceDesk supports **Asset Tracking** and **Incident Management**, so teams can keep visibility into IT assets and respond to service disruptions more effectively. However, it does not offer **Support Ticket Management**. Instead, it provides **Service Level Agreement (SLA) Management** (**53%**) and **Problem Management** (**46%**), which can help teams monitor service commitments and address root causes behind recurring issues, helping businesses improve service reliability and day-to-day IT operations. API Application programming interface that allows for integration with other systems/databases Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Change Management Track and monitor efficient handling of all changes/transitions CMDB Configuration Management Database Compliance Management Track and manage adherence to policies for any service, product, process, or supplier ZServiceDesk 29 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Change Management: Track and monitor efficient handling of all changes/transitions - CMDB: Configuration Management Database - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Facility Management: Manage the maintenance of building facilities - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Parts Management: Track parts inventory levels and manage re-stocking - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Supplier Management: Manage all supplier data and operations - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $300.00 Flat Rate,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.