# eHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eHub the right Shipping solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208745/Essential-Hub/reviews --- eHub 4.7 (56) [View alternatives](https://www.capterra.com/p/208745/Essential-Hub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eHub Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews GY George Y CEOLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 6-12 months. “Their platform makes our operations smoother and more efficient, with a support team that's always there when we need them.“ August 18, 2024 LF Lexie F Customer Support ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “They also do not report on APVs immediately which has caused extra work for our support channel and unhappy customers.“ May 27, 2021 GY George Y CEOLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 6-12 months. “The value eHub provides is unmatched, especially with their top-tier customer support.“ August 18, 2024 JS Jonathan S Owner ManagerChemicals, 11 - 50 employeesUsed the software for: 1-2 years. “Lack of daily "end of day" for the main carriers USPS, FedEx and UPS.“ July 1, 2021 LN Lauren N PresidentLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The auto-replenishment of postage from Essential Hub via our shipping platform software makes processing seamless.“ January 26, 2022 TB Trent B Director of SalesFood Production, 11 - 50 employeesUsed the software for: Less than 6 months. “I probably need more training on how to put reference numbers and signature required services.“ August 12, 2021 CH Chris H Operations ManagerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Once the connection was established and the software was set up, it was relatively easy to train new users and start using it.“ November 18, 2022 QC Quinn C OwnerSporting Goods, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes we run into issues with the software not printing all the labels. “ July 2, 2021 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Sterling W. Director of Operations Warehousing Used the software for: 2+ years ### "eHub Provides a Great Support Team with Great Analytics" November 11, 2024 5.0 Pros I really like the support team that eHub provides to help us understand the best shipping solutions for our business. They have a great analytics tool that makes it easy for us to see the transit time across zones and helps us monitor our carriers performance. Cons Honestly there is not a lot to dislike. Everything has worked for us as expected without any issues. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Ehub had a better support team that we could reach out to that helped us find better shipping options. Review Source JB Jody B. HR Manager Retail Used the software for: 2+ years ### "Shipping Software" July 30, 2021 5.0 The staff is extremely helpful and quick to respond. Pros The ease of use of the software. I like the integrations with Amazon and Shopify and other systems. It is also easy to set up shipping profiles. Cons We are just starting to use the software so we do not have any cons at this time Switched from [ShipLinx](https://www.capterra.com/p/106450/ShipLinx/) Shiplinx is changing their platform and it was recommended that we change software. Review Source RC Rick C. COO Food & Beverages Used the software for: 6-12 months ### "Infuze Hydration Review" May 25, 2021 3.0 Customer service top notch. Still lots of issues with the program and glitches. I always expect some issue to happen whenever an update is released. Pros Once we got used to using the program, it is very simple. I love the sorting feature as we are able to sort by many different options. I like that I can go in and reprint a shipping label with ease. Would recommend making it possible to sort by box size and type. Cons We have had a huge learning curve and many problems with this system. Their customer support (\[SENSITIVE CONTENT HIDDEN\]) has been amazing. If it was not for \[SENSITIVE CONTENT HIDDEN\] we would have switched to a different shipping program. International shipping is still a weak spot on Shipkey and we are very hesitant to turn on full international as we worry that Shipkey can handle it. Reason for choosing eHub USPS rates Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Better rate for USPS shipping. Review Source CH Chris H. Operations Manager Automotive Used the software for: 2+ years ### "Good value for small businesses" November 18, 2022 5.0 Integration with our e-commerce platform reduces time and mistakes in shipping. Pros Once the connection was established and the software was set up, it was relatively easy to train new users and start using it. Cons Took a while to set up and get the connection working. Can't set it up to separate "admin" from "user" roles, so even the shipping clerk has access to the back-end configuration. Alternatives considered [Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing eHub Better support. Also, ShipkeyPro was required to provide bi-directional status tracking in our ecommerce DB. Review Source QC Quinn C. Owner Sporting Goods Used the software for: 1-2 years ### "Great Product" July 2, 2021 5.0 The time it takes to print labels has been cut down drastically which has improved our efficiency and ultimately saved us money. Pros Having preset rules that automatically select the package type and service type have saved us so much time. Cons Sometimes we run into issues with the software not printing all the labels. We've created a checks and balances to overcome this. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing eHub The guys at Essential Hub made it an easy decision. Review Source JV Jenessa V. Warehouse Manager Sporting Goods Used the software for: 6-12 months ### "No Complaints! Great so far." June 28, 2021 5.0 Great organization with fantastic customer service! They even helped us set up shipping on our brand new Shopify page. Pros Definitely the cost savings they provided us! Cons We haven't had any issued yet through 10 months of using the software. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing eHub Cost savings! They got us the best rates - not to mention we read reviews about the terrible customer service of Shipstation. Review Source RM Robert M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Make this a Priority for your business" May 25, 2021 5.0 Pros This program was easy to set up and use. The staff is very helpful and will customize everything you need. Cons Looking forward to more automation as our company grows Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Better Pricing with excellent customer Service Review Source PT Payton T. Do It All Guy Sporting Goods Used the software for: 6-12 months ### "Glad we switched to Hub!" June 28, 2021 5.0 No complaints for the short time we have used them! Pros No hiccups, cost savings are great, and their team has been a huge help answering any questions that we have. Cons None! The customer service, cost savings and overall experience has been fantastic. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing eHub Better rates and customer service reviews than shipstation Review Source PR PABLO R. CEO Food & Beverages Used the software for: Less than 6 months ### "Very easy to use and practical." May 8, 2021 5.0 I love the follow back and the follow through with Essencial Hub. Pros When's we've established my account information, we were able to set up all my software equipment shortly after. Along with a tutorial. Each hub made the process extremely easy to use. I waz not overwhelmed with the new technology, it was simply practical. I am overall satisfied with the level of service I have received with a hub. Thank you for making business extremely easy and achievable. Cons No recommendations at this time. I'm extremely happy with everything. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing eHub I choose Essential Hub because of the speedy service and follow up. Review Source JB Jeremiah B. Security Guard Security and Investigations Used the software for: 6-12 months ### "Ehub is effecient." October 31, 2024 4.0 My overall experience with Ehub was not to bad it did what i needed it to do. Pros Clocking in via my mobile phone and taking breaks using the interface was seamless. Cons Long load times and crashing on occasion. Review Source JK Johnathan K. Fulfillment manager Apparel & Fashion Used the software for: Less than 6 months ### "Great Program " April 7, 2022 5.0 Met \[SENSITIVE CONTENT\] at the Olympia and decided they might be a good fit for our company. Started to use the program after they presented us with a savings breakdown. Great group of people who have helped us save on shipping costs with an easy to use program that has all the features we need. Pros Overall, what I like most about eHub is the ease of use. The integration process was smooth and simple. Cons So far I have no complaints on the software. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) eHub provided better rates Review Source TA Taylor A. CEO/Co-Founder Apparel & Fashion Used the software for: 6-12 months ### "Surf & Turf Golf " July 23, 2021 5.0 It has been a pleasurable experience top to bottom. Pros I like the customer service and ease of implementation! Cons It didn't sync as well with some of the other integration softwares, we have had to use ship station for our UPS because our vendor could save us 12% and it integrated better via shipstation. Reason for choosing eHub We chose it as a joint system to use simultaneously with shipstation. Review Source SC Sherrie C. Manager Retail Used the software for: 1-2 years ### "Good Choice" July 22, 2021 5.0 Our overall experience with Essential Hub has been great. Pros The integration process was exceptionally easy. Cons The shipping address validation service could use a little work. Review Source JV Jason V. President Food & Beverages Used the software for: 1-2 years ### "Great shipping software" May 24, 2021 5.0 I love essential hub. The technical support and sales representatives are top-notch and we are very satisfied with their performance. Pros I love how easy it is to ship products and update our system with the tracking numbers. It is easy to produce rules that help define shipping processes and makes the entire process much easier. Cons Sometimes I feel that the server could be a little faster Review Source JW John W. Owner Furniture Used the software for: Less than 6 months ### "Works well" October 26, 2021 5.0 So far, it seems good. looking forward to using it full time Pros Seems easy to use and I can place multiple shipments at once Cons Not at intuitive as I would have hoped. I'll get used to it Reason for choosing eHub Seemed to work for what I needed Review Source JH Jamie H. owner Retail Used the software for: 6-12 months ### "Simple, easy to use. " October 26, 2021 4.0 Pros Printing daily manifests is very easy and efficient. Cons Searching for and finding shipments can sometimes be challenging. Review Source JD Jeff D. President Retail Used the software for: 1-2 years ### "Excellent Product" July 1, 2021 5.0 Pros Very Easy to use. You don't really even know it's there. Cons A little easier way to contact tech support. Review Source AA Abdalla A. Owner Sporting Goods Used the software for: 6-12 months ### "All what I need in one place " May 10, 2021 5.0 Pros It's easy to find the best shipping price and compare the prices, easy to organize the shipment and the orders. Cons Nothing really! I feel it has everything I need Review Source TB Trent B. Director of Sales Food Production Used the software for: Less than 6 months ### "Best Software for multi-shipper integration" August 12, 2021 5.0 GREAT! Pros I like how easy it is to use and navigate. Cons I probably need more training on how to put reference numbers and signature required services. Review Source GY George Y. CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Outstanding Value and Support with eHub" August 18, 2024 5.0 Pros The value eHub provides is unmatched, especially with their top-tier customer support. Their platform makes our operations smoother and more efficient, with a support team that's always there when we need them. Cons Honestly, there isn't much to dislike about eHub. The platform consistently meets our needs, and any minor issues we've encountered have been quickly resolved by their outstanding support team. Review Source SA Steve A. Owner Warehousing Used the software for: 2+ years ### "Great platform for shipping" November 18, 2022 5.0 Our experience has been great, start to present Pros Easy integration of new e-commerce platforms, easy to use, fast functionality Cons Separate sites for managing meters, and sending packages Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave didn't do everything we needed it to do Review Source DA Derek A. Owner Publishing Used the software for: 6-12 months ### "True facts from a actual user, what you need to know from SierraStickers.com" July 22, 2021 5.0 Amazing and i would give them 10 out of 10. The have the best price of 6 of the services we checked out. The support is excellent and they really know what they are doing. You don't get outsourced to a different country for technical support. Pros The integration process was a breeze even with our custom backend. The support is amazing. Cons The only gripe is you cannot print end of day statements the next day if you did not process them before 5pm so make sure you process them. Review Source CN Carrie N. Business Development Manager Sporting Goods Used the software for: 1-2 years ### "Best Shipping Software for any Ecom Business" October 26, 2021 5.0 We switched to Essential Hub right before Q4 in 2020 and it was the best decision we made. It was robust enough to handle the massive, unexpected volume received. Set-up was great and their team is amazing to work with. If we have any issues or questions, we know we can call and talk to a live person who can provide real solutions. I am a very happy customer and have referred multiple other companies to use Essential Hub. Pros I love how easy it is to do bulk operations, shipping costs, and daily management of all our orders. Cons The only think I don't like is how long it takes to book. It is anywhere from 10-20 seconds which doesn't seem like a long time but when you have hundreds of orders to get through, it really adds up. Reason for choosing eHub \[SENSITIVE CONTENT\] sold me on it. I knew they would be there to help me out. Review Source JB Joseph B. CEO Retail Used the software for: 1-2 years ### "Great Customer Service!" July 23, 2021 5.0 It's been a great experience. I was going to use Ship Station originally but I found the Customer Service at Essential Hub to be so great and easy to work with that the choice was clear for me. And being a newbie I was able to troubleshoot and get help or get questions answered easily and quickly. Pros The software saves us a lot of time and gets us better rates on shipping. It's an essential part of our workflow shipping 50 to 100 packages a day. Integrations are easy to setup which is important and their customer service is quick to answer questions and help us with new setups whenever we need. Cons The interface is nothing special but still easy to use. I wish we could do side-by-side quotes when using the quick quote tool. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing eHub Customer Service Review Source LN Lauren N. President Logistics and Supply Chain Used the software for: 2+ years ### "Essentialhub.com Is Easy to Navigate" January 26, 2022 5.0 Pros We have been working with Essential Hub since May 2020 and they are great! The auto-replenishment of postage from Essential Hub via our shipping platform software makes processing seamless. It is not often that we require support but when we do, the eHub support team is quick and courteous! ESSENTIALHUB.COM is easy to navigate and offers a variety of reports that are helpful in bill back/auditing processes. Cons I don't have any suggestions for improvement at this time. 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