--- title: "Yeastar Cloud PBX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yeastar Cloud PBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/" page_type: "product" language: "en" --- # Yeastar Cloud PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yeastar Cloud PBX ## What is Yeastar Cloud PBX? Yeastar P-Series Cloud PBX is a business communication solution that offers companies of all sizes with a complete package for calls, video, messaging and integrations, out of the box. With inbuilt visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, it boosts user experience at all levels and provides everything across desktop, mobile, and browser with simple user apps. ## What is Yeastar Cloud PBX used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yeastar Cloud PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yeastar.com/&name=Yeastar Cloud PBX) ## Yeastar Cloud PBX Overview Updated August 2026 AI summary Yeastar Cloud PBX provides a cloud-based phone system designed for organizations of any size seeking unified communications and telephony management. It offers core features such as call routing, communication management, caller ID, conferencing, voicemail, and integrations with popular business tools. Deployment options span cloud, web, and mobile platforms, with optional capabilities for call center management, video conferencing, and SMS messaging. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yeastar Cloud PBX 5.0 (5) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.4 (466) Value For Money 5.0 (5) Value For Money 4.3 (307) Customer Service 5.0 (4) Customer Service 4.1 (338) ## Yeastar Cloud PBX alternatives Highest Rated [4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163604/GoTo-Connect/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,002)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [View all alternatives](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/alternatives/) ## FAQs about Yeastar Cloud PBX Overview ### What company size and specific industries is Yeastar Cloud PBX built for? Yeastar Cloud PBX is designed for businesses from starter to enterprise sizes across every industry. It fits organizations of any scale that need a cloud-based phone system, without being limited to a specific sector or business type. Features and Usability ### What are the key features of Yeastar Cloud PBX? Yeastar Cloud PBX offers VoIP calling, IVR, automated attendant, call routing, call recording, and call conferencing for phone system management. It also includes virtual voicemail, virtual extensions, SMS messaging, fax management, chat, video conferencing, access controls/permissions, reporting, and API support. Integrations ### Which third-party tools and platforms does Yeastar Cloud PBX integrate with? Yeastar Cloud PBX integrates with 8 third-party tools and platforms, including Microsoft Teams, Microsoft Outlook, Google Contacts, Bitrix24, SugarCRM, Zoho CRM, Dynamics 365 Business Central, and CRM Analytics. Its catalog covers communication, contact management, and CRM connections for calling and data sharing. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Yeastar Cloud PBX offer? Yeastar Cloud PBX provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does Yeastar Cloud PBX offer? Yeastar Cloud PBX provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available in the catalog data, so user experience with response times or helpfulness cannot be summarized here. ## Features AI summary Based on 179 Cloud PBX reviews Capterra data shows that buyers of Cloud PBX rank the following features as their top priorities: - **Call Routing** (**58%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**44%**) Yeastar Cloud PBX supports all three of the features reviewers rate most highly: **Call Routing**, **Communication Management**, and **Caller ID**. Together, these capabilities help businesses direct calls to the right people, manage conversations across the phone system more effectively, and identify incoming callers quickly, allowing teams to respond faster and handle customer communication with more consistency. Call Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Yeastar Cloud PBX 81 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio Calls: Ability to make voice calls within the system - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Responses: Automatic reply functionality for incoming messages - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Faxes: Create, edit, preview, and send faxes electronically - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 5.0 (5) ### Starting price Free trial available Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[ CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SC Samson C. Operations Manager Information Technology and Services ### "Reliable robust Cloud PBX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2022 Great to use and nice to setup Pros The new UI of the P series is clean and well laid out saving time hassle compared to other PBX systems Cons Some of the help documents can have translation errors but can be worked out most of the time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Dileep R. Director Information Technology and Services ### "Best UC features for lowest price" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 29, 2022 It's exceptionally best compared to other open source Asterisk PBX systems. Scalability, support are awsome. They are really serious about the business and maintain quality to ensure they get best name in the market. Pros The price and the features provided in the software. Cons Updates are very frequent, which impact business which run 24x7 operations. Updates can be once in 3 months make sense. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Reasons for choosing Yeastar Cloud PBX Avaya is very expensive and SMBs cannot afford it for a small setup Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chris T. IT Director Printing ### "Yeastar saved us a lot of money!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 17, 2021 Pros Instead of using two hardware components in our two sites, we decided to use Yeastar solution and everything worked fine. Cons For our needs is super fine, I guess for someone with extra super duper features it can't support everything that some other solution can offer (although I'm not 100% sure about this) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Marco V. CEO Telecommunications ### "The best for SME market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2019 We are the hostingpartner in Benelux market. We choose Yeastar cloudPBX for the easy use for our customers. Pros Sinple inteface, easy to understand. Multi instsance therefore easy backup and restore. Stable. Free softclients. Cons New feature develpment goes slower than S-serie. Therefore it misses some features what could make this ideal for enterprice. Reasons for choosing Yeastar Cloud PBX Best price, easy to implement. Yeastar is Multi Instance instead of multi tenant, which makes it easier to support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dominic M. CEO Telecommunications ### "Yeastar Cloud Strong Asterisk option" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2019 Excellent Pros Very intuitive website. It is very easy to use Cons no auto provisioning for non Snom or Yealink phones. We want auto provisioning to be expanded! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.