# POINT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is POINT the right Nonprofit solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208936/POINT/reviews --- POINT 4.8 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of POINT Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews NS Nicki S Director of DevelopmentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “The free version does what our org needs at this time.“ September 6, 2024 SW Shawn W Box Office Coordinator and Front of House LeadPerforming Arts, 11 - 50 employeesUsed the software for: 1-2 years. “The software is user-friendly for volunteers and administrators. When our volunteer program was being created, we were able to implement POINT seamlessly. “ March 1, 2023 AR Autumn R Volunteer Coordinator Entertainment, 11 - 50 employeesUsed the software for: More than 2 years. “We have used several volunteer sign-up sites in the past and i feel this is the easiest one for myself and the majority of my volunteers to navigate.“ October 5, 2022 MC Morgan C Volunteer CoordinatorIndividual & Family Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I love how quickly customer service responds and how they are able to resolve issues in a timely manner.“ December 1, 2022 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily C. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Connecting us to the community!" March 28, 2022 5.0 The app has revolutionized the way we recruit and communicate with our volunteers. It has dramatically cut down on the back and forth emails and inquires because all the information is now in one place and easily accessible for our volunteers! Pros We no longer need multiple spreadsheets or calendars to organize our events and volunteers. It is easy to use for both the administrators and the users. It has helped us streamline our volunteer management while also improving the process for potential volunteers. Cons I'm eager to see how it will further connect with Kindful so we can track volunteer data and hours, send group correspondence more easily and track financial contributions from volunteers as well. Review Source NS Nicki S. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Habitat for Humanity sees increase in volunteer base thanks to streamlined communication" September 6, 2024 5.0 revolutionized our volunteer relationship when we signed up last year. It is so nice to be able to create quick reports, especially for various groups that need their own hours documented. It has been frustrating that I had to work hard to convince my team and the board of directors that we needed to implement Point by enumerating all its free capabilities, only for those capabilities to become part of the paid version over time. I feel like every month or so, I have to rework our processes because we lost an ability that had been available before. It has been personally embarrassing on multiple occasions when those who were hesitant about starting with Point have called into question the efficiency and effectiveness I was able to prove initially when they learn that it keeps changing and most of its previously available capabilities are now unavailable to our team. Pros The free version does what our org needs at this time. We are able to communicate with groups of volunteers quickly and efficiently. Reminder emails are generated automatically and sent to each volunteer registered for an event and it includes a link to a map to the location. There are very few questions about what to expect at our volunteer events because of the prompts that uses when setting up a new event. Cons The free version's capabilities have changed drastically since we started using the . I especially lament that my volunteers are now indicated as "pending" until I manually approve them individually. Since I am not at my desk 24/7, this has had a negative impact on our volunteer relationship. At this time, our board cannot justify the upgraded version's cost and I fear that we will have to look for another free option if the capabilities continue to become more time consuming, confusing, and off-putting for our staff & volunteers. Review Source KM Kari M. Program Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "POINT review" December 15, 2022 4.0 I am grateful for the opportunity to coordinate and collaborate with our representative \[SENSITIVE CONTENT\]. She has been highly responsive and a great listener. Pros The ability to communicate with volunteers, recruit volunteers, manage volunteers and build out events in the application has been very helpful. There are a number of features that I feel are vital and lacking, however this has met our most basic needs and we look forward to future developments. Cons Some of my frustrations have been outlined in the previous set of questions in the rating section. I would be more than happy to continue working with our representative to help build out functions that are vital to nonprofit organizations to be able to manage our volunteers and events from end to end. Review Source KR Kelsey R. Community Relations Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "POINT Review" May 15, 2023 5.0 I have had a wonderful experience with . The customer service is outstanding. I did so much research on which volunteer management platform would be the best for us and without a doubt, POINT has been perfect! It is simple to use, organized, and very engaging. Pros I think my favorite thing about is its simplicity and functionality. My organization works with people of all ages. Therefore, having easy-to-use software was one of our non-negotiables. Cons I don't believe there is anything I do not like about . There are constant updates happening that seem to be meeting the demands of my company. Alternatives considered [Instil](https://www.capterra.com/p/254865/Instil/) Review Source JM Jetti M. Healthy Eating and Living Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Thanks to Point for being our volunteer recruiting and event scheduling site!" May 17, 2023 5.0 We have been able to serve families through the daily support of volunteers who volunteer through . Pros I like how easy it is to navigate and schedule volunteer shifts for our All People's Fresh Market. The team at is good at developing new and useful tools that I did not think I needed on the site to serve my program better. They listen to suggestion on what works for us better. They work hard to resolve any issues that come up. I like that some people who were not aware of volunteer opportunities at the our market have come to volunteer through coming across Point. I also how easy it is to email volunteers of updates about the market and new available volunteer shifts. Cons It would be great to use the 'Groups' function to schedule volunteer groups that come to volunteer with us, but I can only use this function if volunteers are already signed up on . It would be nice to include non Point members who would are in volunteer groups on Point without having to sign them up through the app. Reason for choosing POINT N/A. I was not part of the original purchasing group for our program. Review Source CP Celeste P. Volunteer and Resource Coordinator Education Management Used the software for: 2+ years ### "POINT is GREAT for Nonprofits!" May 11, 2023 5.0 has connected my organization to so many new volunteers. Pros is user-friendly for administration and volunteer users. Their customer service is fast, friendly, and is always working to make POINT reflect user feedback. Volunteers love the convince of signing up for events and shifts, and as an admin, it is easy to track volunteer data collected by POINT.I've used POINT as an admin for 2 years now, and I cannot recommend a better, more cost-effective volunteer software. Cons The only area I'd like to see an improvement is volunteer communications. It'd be great to have a way to directly message volunteers through the app. Review Source AR Autumn R. Volunteer Coordinator Entertainment Used the software for: 2+ years ### "User friendly volunteer sign-up app. " October 5, 2022 4.0 It has been good. We have used several volunteer sign-up sites in the past and i feel this is the easiest one for myself and the majority of my volunteers to navigate. The customer service is the best part. \[SENSITIVE CONTENT\] is awesome! Pros The customer service is THE BEST! Any issues they get back promptly to remedy the situation. In my field we handle many different levels of volunteers technology knowledge. So it's good to direct their questions to someone who can help them. This app is pretty user friendly where it's easy to put events up. Cons So I have been with them since the baby years. There have been many growing pains that they usually fix fairly quickly. There is one though that confuses my volunteers. At first you could see all our events on the app immediately. THEN... 2 different buttons to "view all" appeared. One takes you to "suggested events" and the other takes you to all your actual organization events. This has been confusing to my volunteers where they cant find events. I wish all our events just popped up like they did initially. Reason for choosing POINT This site was recommended by the previous site we used. Review Source PR Patrick R. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Outstanding Volunteer Management!" October 17, 2022 5.0 Like most nonprofits, there is limited capacity to do everything that needs to get done. makes it super easy to manage and engage with volunteers - even with limited staff and time. It's easy to train volunteers on how to use POINT, and it's easy to train volunteers and staff on how to use POINT on the administrative side of things. Pros I especially like the integration with our donor management software because with one click, I can update our donor information and then have it ready for tracking and reporting. The integration with our website is also excellent. I love that our volunteers and potential volunteers have an intuitive and easy way to connect with our volunteer opportunities. Cons No cons - I'm happy with . Some volunteers are technically challenged, but with a little coaching they can figure out POINT. Review Source TN Taylor N. Marketing & Development Administrator Food Production Used the software for: Less than 6 months ### "Would recommend for smaller nonprofits." June 21, 2022 5.0 It has definitely saved me time when it comes to managing our volunteers. It's very intuitive and easy to use on both the user and admin side. Very streamlined experience from the app, to the website, to the embedded signups on our nonprofit website. Great experience so far! Pros I love that is free to use, and my volunteers have all said it is very easy to figure out. Customer support has been very helpful when I have a question or run into an issue. Can't wait to see it improve over time! I especially love being able to embed signups right into our website. It looks great and is very smooth. Frequency of email communication and reminders is great. Cons I wish I could set up automatic emails for first-time volunteers, instead of having to do it manually in my email software. With attachment capabilities. I also wish they could e-sign their onboarding forms on . Lastly, I wish I could see a calendar view of what shifts are happening this week/month, showing the percentage of spots filled, and who is scheduled for each day. This would be much more streamlined than having to go to each event to see who's on the shift. Ideally I could even screenshot/export the calendar for my program staff who work directly with the volunteers. Reason for choosing POINT It is free to use and seemed to have all the features I needed. Review Source AD Amanda D. Community Gardens Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "SCG Point Review" September 16, 2022 5.0 Pros I love how volunteers can join our organization and get notified of when we post events. I like the ease of the system and the new calendar view for events is amazing. Cons I wish that more of the management buttons were more accessible, such as toggling between admin and volunteer view, changing the calendar view from month to week, and more options for editing volunteer hours after they have been submitted. I also wish that we could link google forms to the events for signign waivers and collecting post surveys. Review Source LA Lynn A. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "The POINT App review" August 3, 2021 5.0 Very good and great customer service! Pros It has helped us recruit volunteers with minimal effort, it has good tracking, it collects data for sand has been a big asset to our event management Cons There have been a few technical issues that were easily resolved through customer service. Review Source JM John M. Founder Non-Profit Organization Management Used the software for: 6-12 months ### "Real volunteer management that allows us to focus on our literacy mission" October 16, 2020 5.0 Strong product. Regular innovation. Great support and service. Pros Volunteers like to use it to discover opportunities and to track their effort. The platform opens us to a fresh audience of eager volunteers. Regular innovations. Multiple admins. Notifications about sign-ups. Feature for emailing volunteers. Cons We look forward to tapping an expanded audience of volunteers as the application visibility grows, and enters more markets that match our national footprint. Review Source PC Paige C. Program + Events Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Corporation for Findlay Market" March 28, 2022 5.0 Easy to use, easy to contact volunteers Pros Website integration, easy editing of event dates Cons Cannot add in volunteers manually, would be nice to add in interested people without an account Review Source SR Savannah R. Administrative Coordinator & Office Manager, Smart Columbus Non-Profit Organization Management Used the software for: 6-12 months ### "POINT is a great platform to post volunteer opportunities! " March 5, 2021 5.0 has been a great resource for us to be able to schedule volunteer events with members of the community! Pros is very convenient and easy for our volunteer organization. When we post events to POINT we always get great participation from the community. I would recommend to anyone looking to get the word out about a volunteer opportunity. Cons There are no cons to using . I would recommend it to anyone and everyone. Reason for choosing POINT \[SENSITIVE CONTENT HIDDEN\] is a co-organizer with Can't Stop Columbus Review Source AF Alec F. Schedule & Volunteer Coordinator Museums and Institutions Used the software for: Less than 6 months ### "Billings Farm & Museum" March 17, 2022 4.0 Pros It is easy to learn and looks very clean! Cons Lack of back-end customizability in some scenarios. For example, I would like to have more control over the set up of different event pages. Review Source LS Lydia S. Executive Director Performing Arts Used the software for: Less than 6 months ### "WGC Review" December 6, 2021 4.0 I would like to try and start using it again. Pros I liked the layout and ease of finding things to volunteer for Cons It's not necessarily due to , but as a staff of two, it's almost impossible to find time to log/keep track of volunteer hours. It just became something else we had to do, and it fell by the wayside. We have a really hard time managing volunteers because we're so understaffed. We need volunteers but don't have time to manage them...it's a constant problem. Review Source CC Chad C. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "POINT Made a Wild Month of Events Feel Manageable" May 14, 2025 5.0 was exactly what we needed. We had a lot of moving parts—different schools, schedules, and volunteer groups—and the platform helped us stay on top of it all. It saved us time, helped us communicate clearly, and took a ton of stress out of the process. It really came through for us when we needed it most. Pros We ran 40 events at 40 different schools across the state in just one month, and made it possible. It let us easily email volunteers, attach waivers, update event info, and keep our whole team in the loop. Everything stayed organized, and we didn’t have to juggle spreadsheets or multiple tools. It really simplified a huge lift. Cons Honestly, not much. There’s a bit of a learning curve at first just getting familiar with the features, but once we were in, it was smooth sailing. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/) This was way more robust. Wufoo is just a form builder which turns into a spreadsheet. This was what we needed. Review Source TB Tiffani B. Volunteer Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "POINT is a life changer for non-profits!" September 10, 2021 5.0 has been a life changer in terms of keeping track of my volunteers' hours. I can do so much with POINT that we have not been able to do as efficiently before. Pros \- is accessible on both a downloadable app as well as in a browser, making it accessible to volunteers at all different levels of tech knowledge. -POINT has awesome giving features, such as the ability to add an Amazon wishlist. It also encourages volunteers to donate. -POINT keeps track of volunteer hours according to event and/or program. It allows volunteers to manually input hours, as well as check in to an existing event. It saves so much time! -POINT allows me to send emails to specific departmental groups of volunteers. -POINT keeps track of the average volunteer worth, this is helpful for grant reporting. -I can add multiple admins. -POINT has the ability to make events virtual, which is helpful because many of our events have been virtual. -POINT offers a graph for each volunteer to show volunteering trends. -POINT offers the ability to export data. -POINT gives each volunteer a resume of all of their completed volunteer work, including manually input time. -The aesthetic of POINT is great! -So much more... Cons \-I would love to see an addition in the future to allow the capability to see the breakdown of programs for each volunteer when exporting the data. i.e.: Jane Doe worked 7 hours in Crisis and 7 hours in Outreach - we should be able to see that, instead of 14 hours total in the spreadsheet. Alternatives considered [Get Connected](https://www.capterra.com/p/145964/Get-Connected/) Reason for choosing POINT \- is free for non-profits. -The customer service is amazing, I had a great demo that answered all my questions. -Other software only checked some of my boxes, but POINT checked all of them. Review Source SW Shawn W. Box Office Coordinator and Front of House Lead Performing Arts Used the software for: 1-2 years ### "POINT - Highly Recommended for Nonprofits" March 1, 2023 5.0 I am highly satisfied with and it's offerings. I highly recommend this software to other organizations. Pros The software is user-friendly for volunteers and administrators. When our volunteer program was being created, we were able to implement seamlessly. POINT staff are helpful, professional, and responsive. Cons On occasion, the activity reporting does not load properly, and the numbers or graphs are off. For example, sometimes the graphs show volunteer activity on the wrong day. Alternatives considered [VolunteerMatters](https://www.capterra.com/p/90188/VolunteerMatters/)[CERVIS](https://www.capterra.com/p/89032/CERVIS/) Reason for choosing POINT covers the basic needs of our program at no cost compared to other software. I know that if we ever need more out of POINT, then we can move to a paid version. The POINT staff made a great first impression in our demo. I feel that they really care about us as a client, even though we would be a non-paying one due to being a nonprofit. Review Source Lindsay B. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Point App Volunteer Software - Great for our small org!" March 17, 2022 5.0 App has helped our food pantry - a laborious endeavor that relies heavily on volunteers - connect with a wider, more diverse group of volunteers from all over the city! Pros app is easy to use, free and relatively intuitive. Best customer support I have ever received from a software in my career - Stephanie is responsive and helpful always. We haven't actually embedded the software onto our website yet, but are looking into doing so. It feels great to know that feature already exists in Point app for us, when we're ready! The app is a really great "all in one" volunteer management platform. Cons The only feature missing from app in my opinion is the ability to publish the same volunteer event for multiple days at once time. Our org's volunteer shifts are the same hours every day, 5 days a week. It feels like there should be a way for me to post said shift for every weekday in a month with the click of a button, some sort of recurring shift, rather than having to create the volunteer event from a template for each day one by one. That is literally my ONLY complaint about the software - everything else is great! Review Source BK Brooke K. Volunteer & Partner Services Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "POINT is exactly what I was searching for in a Volunteer Management Platform!" June 20, 2022 5.0 Pros is such a sleek and easy to use platform. It doesn't have ads cluttering the pages like other free software. It also has many different features that allows me to be flexible in how I'm setting up my volunteer opportunities. I had a very specific need I was struggling to find in a platform and POINT was the only one I came across that fulfilled this need. I would definitely recommend POINT to other Volunteer Managers. Cons I have yet to come across a feature that I need that doesn't have. Switched from [SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/) is such a sleeker platform. It is much more attractive and user-friendly for both Managers and volunteers. Review Source JA Jason A. Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Point- Great for non-profits" September 9, 2021 5.0 Pros We use to recruit volunteers for our upcoming events, such as fundraising events, tabling/community events, and more. Point is always effective at promoting our events to new categories of people that we otherwise would not have been able to reach. Their interface is extremely easy to use on our end, and very straightforward for users as well. The clean design makes volunteering a snap. We couldn't be happier with Point. Cons Honestly, there are no cons to the PointApp that jump out to me. When first using the app, the volunteers skewed very young- almost all high school students. Over time though, this has been rectified and we have a wide range of ages for volunteers- great work expanding. Switched from [VolunteerHub](https://www.capterra.com/p/79209/VolunteerHub/) VolunteerHub was great for management and data, but did not have great reach. The only way people could find our postings was through our own website. With PointApp, we have data and management, as well as expanded reach. Review Source SQ Susan Q. Board member and volunteer coordinator Civic & Social Organization Used the software for: Less than 6 months ### "Use POINT to kick start your volunteer mobilization efforts" June 28, 2022 5.0 The best thing about is the one-on-one personal support that I have had every step of the way. Don't be afraid to reach out to them. They will help you. I have gotten help on weekends and evenings from them even. And all of it for free because we are a non-profit. Pros Setting up events for your volunteers to staff is super simple and takes all the work out of event planning. Communicating details about the events are available now 24/7 to our volunteers so they always have the information at their fingertips. Nothing gets lost in email. You don't have to call anybody to get them to volunteer. Cons A lot of our volunteers are retired folks who are less eager to learn new technology than younger folks. They will learn it, it's just less appealing to them initially. Stick with it though, because your younger volunteers will really appreciate the convenience of . Alternatives considered [SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/)[ClubExpress](https://www.capterra.com/p/42550/ClubExpress/) Reason for choosing POINT is used by a lot of bigger name non-profits, so I was confident it could handle our work. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Spreadsheets are a nightmare to keep up. We also did a whole lot of phone calling and emailing. But no more! Review Source Kellie G. teacher Education Management Used the software for: 2+ years ### "Love POINT! " October 26, 2021 5.0 has been so eager to help our school get started and be successful! They are quick to offer tips and quick to implement any suggestions we might have. Pros I love that I can reach out and offer service opps to my students within minutes! Students love the easy access to local service hours. Cons I wish I could edit an event after it has started. Sometimes it is nice to add students during or after the event if they forget to sign up. Reason for choosing POINT has the best staff and communication. They honestly want to help people give back in this world and that makes my heart soar! I feel connected to the team and more excited to post more events and volunteer with other nonprofits. Review Source AM Amy M. Director of Warehouse and Free shop Non-Profit Organization Management Used the software for: Less than 6 months ### "On Point! " March 23, 2022 5.0 Pros I find the software extremely easy to use and manage. As many of our events are the same month to month, I like that I can copy an event and simply change the date and time for the next month. I also like that at a glance, you can easily see the total number of volunteer hours and the dollar impact of those hours. The software has made the task of organizing volunteers extremely efficient and minimizes the amount of time I spend on creating events and seeking volunteers. Our organization also partners with two other non-profits for volunteers, and the feature to co-host an event together has helped us streamline the process of sharing volunteer information. Cons There are just a few minor issues I have with the software. When I manage past events, I would prefer to have the dates listed to start with the most recent date (reverse of how it is listed now). In addition, when you back out of a past event, it takes you back to the top of the list. I would rather it just take me back to the section of the list that I was currently in. Also, when you click on event activity, there are times the hours listed do not match the actual hours in the event. I think it has something to do with "dismissing a volunteer", but I am not entirely sure. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.