--- title: "PGi Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PGi the right Payroll solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208952/PGi/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- PGi 4.4 (14) [View alternatives](https://www.capterra.com/p/208952/PGi/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of PGi Ease of use 4.2 Customer Service 4.8 ## Showing most helpful reviews Showing 1-14 of 14 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Payroll and human resources administrator Used the software for: 1-3 years ### "10/10 customer service" November 5, 2026 5.0 Pros Awesome customer service, super quick to reply to support tickets. Patient when working on difficult reports or tasks. Have always had all of my inquiries resolved in a timely manner. Cons I can't name anything I don't like about PGi :-) if I have to say something it would be waiting more than 30 minutes for an extra pay run to be added when I only have 45 minutes to upload a bank file. Review Source Group Benefit, Payroll Admin, Accounts Payable and Receivable Used the software for: 3-5 years ### "YES to PGi" November 5, 2026 5.0 Customer Support is excellent and staff are so friendly and quick to respond. PGi to me is one of the easier payroll providers I have used. Our payroll costs have dropped a lot since we changed over to PGi Pros I like the document section so I can complete government forms and save them in documents and the employee's can retrieve their documents - I like the fact that employee's get their T4's, can update their address, The list just goes on Cons I don't have any issues with PGi - we don't use employee management so I have no comment and any bugs I think we have experienced 2 the issue was fixed quickly. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP PayExpert was changing software and I didn't receive good customer support Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing PGi when using ADP - I had a lot of problems because our benefit calculations are difficult and I had problems with customer service Review Source HR Administrator Used the software for: Less than 1 year ### "Responsive Support, Payroll Expertise, and Great Value" November 2, 2026 4.0 Overall, my experience working with the PGi team has been very positive. Their responsiveness, payroll expertise and helpful guidance have been greatly appreciated, and I see tremendous value in the level of service and support they provide. Pros The PGi Support Team is consistently responsive and helpful. They typically reply within an hour or two, and I've never had an inquiry go unanswered the same day. The system is also customizable to our organization's needs, which is a huge benefit in ensuring accurate and tailored payroll services. I also really appreciate the support with statutory remittances and year-end processes, as it takes some of the administrative burden off our team and gives us peace of mind. Cons Navigating reports can be a little cumbersome, particularly since filters and changes carry over rather than resetting to default settings. Having previously used ADP, I've noticed a few minor features that aren't quite as intuitive or streamlined. However, some of this is understandable when working with separate HRIS and payroll systems. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Budget available and compatibility with our HRIS. Review Source Intermediate Accountant Used the software for: Less than 1 year ### "PGI for the Win" November 2, 2026 4.0 So far I love using PGI for payroll. So many features I likely have not even looked at yet which could be useful as well. I also love that PGI really wants to make it user friendly specific to that user and will try to accomodate as much as possible with integrations to different programs that they may not currently have but will reach out to try and make that happen or make it happen through reporting. Pros All in One Tool with all in One Pricing. You get the time and scheduling combined with the payroll to make it a one stop shop with no hidden extras. TONS of customizable reports that you can get anything you need and if you cannot find a report, you can request and they will build the custom reports for you at no extra costs to have saved for you for future use. Easy to use and very customizable to build to your specific needs Cons Sometimes there can be a lag in response I have found in regards to the time and scheduling section. I would also suggest a bit more testing of an item setup before saying complete to have that 100% certainty an item is working properly so additional tweaks can be avoided with the back and forth. Switched from [Dayforce Powerpay](https://www.capterra.com/p/198964/Dayforce-Powerpay/) Cost and ease of use. We did not enjoy Ceridian powerpay and the reporting was horrible. Review Source People and Culture Generalist Used the software for: Less than 1 year ### "PGI Experience" October 22, 2026 4.0 Pros Customer support - Overall the customer support team and the implementation contacts we've worked with have been kind and helpful, often getting back to us in a timely manner. Like any implementation there have been challenges, both expected and not expected, overall the team has been helpful in navigating. Cons Overall, we were disappointed after seeing the connect between PGI and Bamboo after implementation implementing PGI. The way the API connects, specifically time off information, has been an ongoing issue that we did not expect. Switched from [Dayforce](https://www.capterra.com/p/205376/Dayforce-HCM/) Switching HRIS and payroll to improve user interface and automate processes Review Source EV Emily V. Business Manager Used the software for: 3-5 years ### "Best Customer Service & Reporting" December 12, 2024 5.0 My overall experience with PGi has been amazing. From implementation to daily use and ongoing support, I have no complaints Pros The flexibility of reporting, the prompt customer service, and the simply integrated webclock are some of the features that I love. Cons With the reporting being so customizable and flexible, sometimes it can be hard to remember where to find the report you are looking for. Switched from [Dayforce Powerpay](https://www.capterra.com/p/198964/Dayforce-Powerpay/) The support with Dayforce/Powerpay was very poor. We also had to use multiple "products" from them to get what we needed. Review Source HR Coordinator Used the software for: 1-3 years ### "HR Coordinator" November 25, 2024 4.0 My experience has been great. I loved being part of the installation, team was helpful. Really looking forward to the HRIS and seeing what it can do for us Pros Friendly and helpful staff User Friendly Once you figure out where to look for item, reports are simple Running payroll is a dream, generate and cancel cheques as needed. Closing payroll is simple and easy Cons What our employees complain about most is their vacation and flex hours do not decrease as soon as a request is approved by supervisors - if people do not do the math under requests they tend to over book. They do not want to keep track of it. Switched from no one liked it, payroll was manual and 3rd party Review Source Payroll Administrator Used the software for: 3-5 years ### "PGi Review" December 19, 2024 4.0 All the team members I interact with are all very patient, kind, and helpful! Pros They are very responsive to my questions/issues and are always able to help me. Cons Like any technology, there can be little glitches or issues but the Support team is always working hard to fix them as soon as possible. Review Source HR Generalist Used the software for: Less than 1 year ### "PGI Review" November 21, 2024 4.0 Very Good and great support and launch support from team Pros Ease of use, friendly UI, great support! Cons Reporting could be easier, drag and drop fields, ability to add pictures Switched from lack of features and integration, support and cost Review Source Finance Manager Used the software for: 1-3 years ### "Payroll automation works " September 30, 2024 4.0 Overall, PGi helps employees enter their time and process payroll more easily. Employees can access their T4s and paystubs, which they can retrieve at their convenience, saving time for payroll administrators to focus on analyzing time card data. There are various reports available to pull different types of data for budgeting payroll expenses and comparing expenses from one period to another. Pros \-Customer services is exceptional -Great team of people who understand your needs and work through them to meet your organizational needs -Regular updates to enhance users' experience -Canadian company understands Canadian payroll needs better -Quick response for things that can't wait given payroll timing. -Humble, patient and good listeners Cons \-Every time there is a system upgrade, some employees lose access to timecard entry temporarily, and system processing takes longer. -It will be great to have an email with the details of what are upgrades and what impacts those upgrades have on existing data -The vacation logs should be locked for the past days and should not change with a change in an employee's hours retroactively. Review Source Payroll administrator Used the software for: 3-5 years ### "PGi for payroll administration" October 1, 2024 5.0 excellent for Canadian multi-province payroll administration Pros excellent customer service and tailored solutions Cons some lack of flexibility in setting up displayed fields and default values for users Review Source Payroll and Benefits Manager Used the software for: 3-5 years ### "Payroll and Benefits Manager" October 7, 2024 4.0 For Payroll and Time Attendance, I like PGi. It could customized as we needs, make the payroll process efficiently. Support service response quick and efficiently as well. Pros Customized system as we needs. Efficient Support team Cons Some times the system is not stabled with certain tech issues, it can cause payment issues. Review Source Kinesiologist Used the software for: Less than 1 year ### "Easy to use and straightforward" April 15, 2022 5.0 Overall my experience was good and I found the software easy to use once I had my log in established. Pros The software was easy to utilize for reporting hours worked and straightforward when requesting time off, or viewing vacation accrual. Cons I did not use the software long before my employer moved away from it. But I found the log-in and password reset system to be somewhat difficult to use at the time I had to do it. Review Source Program Manager Used the software for: 3-5 years ### "PGI software for use in Community Health Care" March 16, 2021 4.0 Used for payroll for employees and contractors within our company. Pros Was easy to use and access. Nice user interface. Easy to access payroll documents and vacation allotment. Cons Sign in procedure was difficult to use at times. But once that issue was sorted out the software ran well. 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