# PGi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PGi the right Payroll solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208952/PGi/reviews --- PGi 4.3 (9) [View alternatives](https://www.capterra.com/p/208952/PGi/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PGi Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EV Emily V. Business Manager Facilities Services Used the software for: 2+ years ### "Best Customer Service & Reporting" December 11, 2024 5.0 My overall experience with PGi has been amazing. From implementation to daily use and ongoing support, I have no complaints Pros The flexibility of reporting, the prompt customer service, and the simply integrated webclock are some of the features that I love. Cons With the reporting being so customizable and flexible, sometimes it can be hard to remember where to find the report you are looking for. Switched from [Dayforce Powerpay](https://www.capterra.com/p/198964/Dayforce-Powerpay/) The support with Dayforce/Powerpay was very poor. We also had to use multiple "products" from them to get what we needed. Review Source MO Melissa O. HR Coordinator Machinery Used the software for: 1-2 years ### "HR Coordinator" November 14, 2024 4.0 My experience has been great. I loved being part of the installation, team was helpful. Really looking forward to the HRIS and seeing what it can do for us Pros Friendly and helpful staff User Friendly Once you figure out where to look for item, reports are simple Running payroll is a dream, generate and cancel cheques as needed. Closing payroll is simple and easy Cons What our employees complain about most is their vacation and flex hours do not decrease as soon as a request is approved by supervisors - if people do not do the math under requests they tend to over book. They do not want to keep track of it. Review Source NS Nav S. Finance Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Payroll automation works " September 24, 2024 4.0 Overall, PGi helps employees enter their time and process payroll more easily. Employees can access their T4s and paystubs, which they can retrieve at their convenience, saving time for payroll administrators to focus on analyzing time card data. There are various reports available to pull different types of data for budgeting payroll expenses and comparing expenses from one period to another. Pros \-Customer services is exceptional -Great team of people who understand your needs and work through them to meet your organizational needs -Regular updates to enhance users' experience -Canadian company understands Canadian payroll needs better -Quick response for things that can't wait given payroll timing. -Humble, patient and good listeners Cons \-Every time there is a system upgrade, some employees lose access to timecard entry temporarily, and system processing takes longer. -It will be great to have an email with the details of what are upgrades and what impacts those upgrades have on existing data -The vacation logs should be locked for the past days and should not change with a change in an employee's hours retroactively. Review Source MF Mark F. HR Generalist Machinery Used the software for: 6-12 months ### "PGI Review" November 14, 2024 4.0 Very Good and great support and launch support from team Pros Ease of use, friendly UI, great support! Cons Reporting could be easier, drag and drop fields, ability to add pictures Review Source KS Kelly S. Payroll Administrator Individual & Family Services Used the software for: 2+ years ### "PGi Review" December 18, 2024 4.0 All the team members I interact with are all very patient, kind, and helpful! Pros They are very responsive to my questions/issues and are always able to help me. Cons Like any technology, there can be little glitches or issues but the Support team is always working hard to fix them as soon as possible. Review Source NP Nadya P. Payroll administrator Hospitality Used the software for: 2+ years ### "PGi for payroll administration" September 25, 2024 5.0 excellent for Canadian multi-province payroll administration Pros excellent customer service and tailored solutions Cons some lack of flexibility in setting up displayed fields and default values for users Review Source SC Samantha C. Payroll and Benefits Manager Hospital & Health Care Used the software for: 2+ years ### "Payroll and Benefits Manager" October 1, 2024 4.0 For Payroll and Time Attendance, I like PGi. It could customized as we needs, make the payroll process efficiently. Support service response quick and efficiently as well. Pros Customized system as we needs. Efficient Support team Cons Some times the system is not stabled with certain tech issues, it can cause payment issues. Review Source DW Dylan W. Kinesiologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use and straightforward" April 12, 2022 5.0 Overall my experience was good and I found the software easy to use once I had my log in established. Pros The software was easy to utilize for reporting hours worked and straightforward when requesting time off, or viewing vacation accrual. Cons I did not use the software long before my employer moved away from it. But I found the log-in and password reset system to be somewhat difficult to use at the time I had to do it. Review Source BM Bobbi M. Program Manager Hospital & Health Care Used the software for: 2+ years ### "PGI software for use in Community Health Care" March 12, 2021 4.0 Used for payroll for employees and contractors within our company. Pros Was easy to use and access. Nice user interface. Easy to access payroll documents and vacation allotment. Cons Sign in procedure was difficult to use at times. But once that issue was sorted out the software ran well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.