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eFitness

Reviews of eFitness

4.8 (12)
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Pros

  • Good contact with EFitness team. Easy to install and teach all the employees plus quite intuitive to use from the clients side.

  • I like the user-friendly interface of efitness and the ability to make many changes and adjustments on my own.

  • I highly appreciate the helpdesk support, which consistently resolves any issues I encounter in a timely manner.

Cons

  • Not everything was intuitive, there were errors that delayed my actions.

  • They have a lot of functions for big companies but if the small wants to change something then must pay a lot for any changes.

  • Lack of integration with the payment terminal has been a need for us for several years. In today's world, this should be a basic function of the system.

Showing Most Helpful

Showing 12 of 12 reviews

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Beata N.
Instructor
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 17, 2023

"satisfied user"

Overall: Like before. It helps me to collect money from my clients and also helps them to manage their reservation. In small business it's a big convenience, when one person is responsible for contact with clients, organization and provision of services.

Pros: I think that it's easy to use for me and also for my clients, so it safes my time making signing up for the classes at my studio easier. I can check history on my clients accounts, control payments and other parts of my fitness business in one place.

Cons: I used to work with "cots" section, but entering them took much more time than doing it in Excel and this section is not compared with any reports I can generate in eFitness, that's why I don't use it now.

Alternatives Considered: Fitssey
Reasons for Choosing eFitness: I found it first, the company is based in the same city, we could meet quickly, they offered introduction of existing database from my excel. They also did training of their software for us and contact was fast and easy. Now it's even better.
Marta H.
Manager
Sports, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 14, 2023

"eFitness is Cool"

Overall: Overall, the system is very user-friendly.

Pros: I like the user-friendly interface of efitness and the ability to make many changes and adjustments on my own. I highly appreciate the helpdesk support, which consistently resolves any issues I encounter in a timely manner.

Cons: Lack of integration with the payment terminal has been a need for us for several years. In today's world, this should be a basic function of the system

Alternatives Considered: WodGuru
Reasons for Choosing eFitness: Yes, we conducted tests of the WODGuru system, and they did not turn out successfully.
Switched From: GymMaster
Reasons for Switching to eFitness: The PerfectGym program was too complicated and not intuitive enough to use. Every change in settings had to be made through the helpdesk, and sometimes the helpdesk didn't respond to inquiries for even two weeks.
Małgorzata P.
owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 15, 2024

"Great program"

Pros: Functionality tailored to my profession, high automation, text messages reminding about training

Cons: Not everything was intuitive, there were errors that delayed my actions

Karolina L.
Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 12, 2023

"General opinion "

Pros: The whole system is easy to use and very intuitive.

Cons: Some of the reports could be more expened but most of them are sufficient.

Alternatives Considered: Perfect Gym
Reasons for Choosing eFitness: Its's much easier than other products to learn employees how to work with it.
Francis K.
Owner Director
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 23, 2021

"Fitness Club "

Pros: It’s ability to track trends in membership class bookings, club footfall and members ship sales and retention.

Cons: English is not the base language for this software, however the translation has improved greatly and the guys on the help desk are great.

Alternatives Considered: ClubWise
Reasons for Choosing eFitness: This package had all the features we considered important for our club.
Reasons for Switching to eFitness: Existing package was outdated and not keeping up with technology trends.
Cyprian M.
owner
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 18, 2023

"dd"

Overall: I like it very much I overall

Pros: communication with support, managment of members, CRM

Cons: not personalized emailsddddsdjnsdojcnsdocdsojcnodnonlnckndondosdasdasndasd

Switched From: Perfect Gym
Reasons for Switching to eFitness: In perfect gym there was no communication with support and management. No anwers, not qualified people. The system was hard to understand for empleyys in reception.
Alexandra F.
CRM & Regional Sales Manager
Health, Wellness and Fitness, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 23, 2021

"Very good"

Overall: In a few words our cooperation since the beginning is characterized by: - prompt response to questions/requests for support from management team - proper guidance in any type of issues/requests may occur from management team - proper training at the begging - excellent help desk - user friendly system - easy to understand - many functionalities available - continuous upgrades!

Pros: - prompt response to questions/requests for support from management team - proper guidance in any type of issues/requests may occur from management team - proper training at the begging - excellent help desk - user friendly system - easy to understand - many functionalities available - continuous upgrades!

Cons: The only thing that has bothered us was 1-2 very unique custom developments that were not able to be done because it would create problem to the rest of the users/clients of efitness - but at the end there where always other solutions that were proposed close to the final goal

Reasons for Switching to eFitness: -To be able to start online sales and integrate with other systems -To advance existing functionalities -To introduce new functionalities (that were available to efitness or developed by efitness for us)
Marta H.
Manager, Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 16, 2023

"EFitness review "

Pros: Easy to use. Good contact with EFitness team. Easy to install and teach all the employees plus quite intuitive to use from the clients side.

Cons: They have a lot of functions for big companies but if the small wants to change something then must pay a lot for any changes .

Wojciech M.
Prezes
Sports, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 18, 2021

"Great for my gym"

Pros: The software after you set up is very easy and does most of the work for you. We created with eFitness a complete self-service journey for members. Thye buy membership online and are billed automatically. It all sync with the access control also managed by the system. Greate especially in the coronavirus enviroment.

Cons: Membership configuration has a lot of options and sometimes we need customer support to set it up the way we want to.

Michal S.
Proxy
Health, Wellness and Fitness, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 28, 2024

"Easy to use. High UX"

Pros: Simplicity, reporting capabilities, efficient support chat

Cons: Not able to maintain members children. Payment provider.

Reasons for Choosing eFitness: UX, UI, simplicity to deploy, high quality pre-sales process.
Switched From: Fitnet Manager
Łukasz W.
Partnership CoOwner
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 25, 2021

"We use it since 2013."

Overall: System is growing and developing.

Pros: It's easy to use. Nice app for our members. Helpful team.

Cons: Amount of functionalities - sometimes even too much for our needs.

Kinga W.
Menager
Sports, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 21, 2021

"My opinion about efitness"

Pros: Ease of use, the ease of teaching new employees this software.

Cons: Sometimes technical problems, but always quickly resolved.