# SimpleHelp Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SimpleHelp Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/209027/SimpleHelp --- # SimpleHelp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SimpleHelp ## What is SimpleHelp? A single solution for Remote Control, Remote Support and Access, Remote Work and Lab Access. License by concurrent remote control sessions or by FTE (Full Time Employee) site license available. Remote Lab Access is designed specifically for Higher Ed. customers wishing to provide lab access to students remotely. ## What is SimpleHelp used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $450 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SimpleHelp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://netxinc.com&name=SimpleHelp) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SimpleHelp 4.0 (3) VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $450 Per User, One Time Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.7 (11,606) Value For Money 4.0 (2) Value For Money 4.8 (8,207) Customer Service 4.5 (2) Customer Service 4.6 (7,499) ## SimpleHelp alternatives [4.7 (733)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,623)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [View all alternatives](https://www.capterra.com/p/209027/SimpleHelp/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. File Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Remote Access/Control 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others Task Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Unattended Access 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end SimpleHelp 37 features Define levels of authorization for access to specific files or systems A record of all activities within the system, including user access, changes made, etc. Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Add customized logos and colors to align with company branding Access client's system information, including hardware and software configuration, to perform diagnostics Access system information, including hardware and software configuration, to perform diagnostics Digitally sign online documents Monitor and track what your employees are doing Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Access multiple screens from one centralized location Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Access work applications remotely, for when working away from the office and/or traveling Print remote documents from multiple devices Provide support to your customers and employees remotely over a shared network View and track pertinent metrics to find patterns and gain insights from data Record and save a video file of what is happening on a computer screen Digitally share screen view with others Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Record active support and chat sessions for auditing and training Transfer a support session to another team member Use your computer as a phone device to make calls over the internet Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Manage computers located anywhere without the remote customer present at the other end Track the availability time for a designated network or website over a given period of time Chat with your counterparts over the video in real time Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 4.0 (2) Free Trial Free Version Basic $450.00 Per User,One Time Value for money 4.0 (2) 4.0 Based on 2 reviews ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 3 reviews Filter by rating 5(1) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Guy K. Cloud Engineer Information Technology and Services ### "As name suggests a Simple Remote support tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 30, 2023 It does what it sets out to achieve. Allow remote support to workstations for those looking for more budget friendly alternatives. Pros A lightweight endpoint that can be installed on workstations to login for remote support for end-users. A cheaper alternative to it's bigger cousins like Teamviewer etc Cons Doing Administrative tasks like creating a custom installer for a client can be tricky, and you will need to make sure you've documented how you achieved it as there's a learning curve next time you need to do it.Toolkit option could be documented better on how to get best use out of it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lautaro D. HelpDesk N1 Computer & Network Security ### "SimpleHelp Review: A Comprehensive Analysis of a Powerful Support Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2023 Overall, Simplehelp is a solid choice for companies seeking a straightforward and easy-to-use support tool. With some updates and improvements to the reporting and customization features, it has the potential to be an even more powerful asset for support teams. Pros Simplehelp is a tool that has potential to be a great asset for support teams. Its simplicity and ease of use make it accessible for both technicians and customers. The intuitive interface makes it easy for technicians to navigate through the software and find the necessary information to provide the best support possible.in my opinionOne of the biggest strengths of Simplehelp is its ticket management system, which is very effective in keeping track of customer issues and requests. The ability to assign tickets to specific technicians ensures that every issue is addressed in a timely manner, and the detailed ticket history provides valuable insight into customer interactions. Cons there are some areas in which Simplehelp could improve. The reporting and analytics tools are somewhat limited, and the lack of customization options may be a drawback for some organizations. Additionally, the user interface could use some updates to make it more visually appealing and modern. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Darin M. Manager Desktop Support Higher Education ### "Just what we needed in remote support software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 7, 2023 Love it, nothing else we tried could compare to this product. Pros Was able to find a way to deploy this to all machines in our environment somewhat easily, easy to find the users in the system to connect to them, it makes the user accept us first before seeing their screen, it shows a picture of us too, and we only had to pay for 3 simultaneous connection licenses to be used on hundreds of VMs and users. Cons The only thing that might be annoying is the update process, but it's not that bad, I've seen worse, and you don't have to update it very often. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Connectwise application stopped running on a lot of our machines. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing SimpleHelp Easier to deploy, use, and cheaper. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)