--- title: "SimpleHelp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SimpleHelp Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/209027/SimpleHelp/" page_type: "product" language: "en" --- # SimpleHelp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SimpleHelp ## What is SimpleHelp? A single solution for Remote Control, Remote Support and Access, Remote Work and Lab Access. License by concurrent remote control sessions or by FTE (Full Time Employee) site license available. Remote Lab Access is designed specifically for Higher Ed. customers wishing to provide lab access to students remotely. ## What is SimpleHelp used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $450 Per User, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SimpleHelp?[Manage this product listing](https://www.g2.com/products/netx-information-systems-simplehelp/claim_requests/new?auto=true) ## SimpleHelp Overview Updated September 2026 AI summary SimpleHelp provides remote support and remote desktop capabilities for businesses of all sizes, supporting deployment across cloud, web, and major operating systems. It offers access controls, real-time chat, screen sharing, session recording, and unattended access, along with features like audit trails, server monitoring, customizable branding, and two-factor authentication to help teams securely troubleshoot and collaborate remotely. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SimpleHelp 4.0 (3) VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $450 Per User, One Time Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.7 (11,624) Value For Money 4.0 (2) Value For Money 4.8 (8,222) Customer Service 4.5 (2) Customer Service 4.6 (7,515) ## SimpleHelp alternatives [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,798)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149595/AnyDesk/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) Highest Rated [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) [4.8 (589)](https://www.capterra.com/p/193062/GoToMyPC/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/193062/GoToMyPC/) [View all alternatives](https://www.capterra.com/p/209027/SimpleHelp/alternatives/) ## FAQs about SimpleHelp Overview ### What company size and specific industries is SimpleHelp built for? SimpleHelp is designed for businesses of any size that need remote control, remote support, remote access, remote work, or lab access. It does not name specific industries, but it is suited to organizations across sectors that need a single remote support and access solution. Features and Usability ### What are the key features of SimpleHelp? SimpleHelp offers remote access and control, unattended access, screen sharing, file transfer, and remote printing for support sessions. It also includes live chat, video chat, session recording, audit trail, access controls and permissions, two-factor authentication, reporting and analytics, and server monitoring. Getting Started and Support ### What training and onboarding options does SimpleHelp offer? SimpleHelp provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning product features and setup steps. Getting Started and Support ### What customer support options does SimpleHelp offer? SimpleHelp provides email/help desk, a knowledge base, and phone support. Support information is available through self-service articles and direct contact options, but there is no reviewer feedback available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 6,446 Remote Support reviews Capterra reviewers point to these as the top priorities when selecting remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) SimpleHelp supports all three features that reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues directly on user devices, manage technician access with the right permissions, and maintain support coverage even when end users are away, allowing teams to deliver faster service and keep systems running with less downtime. Remote Access/Control 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Unattended Access 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Task Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression SimpleHelp 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Electronic Signature: Digitally sign online documents - Employee Activity Monitoring: Monitor and track what your employees are doing - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multiple Monitor Access: Access multiple screens from one centralized location - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Printing: Print remote documents from multiple devices - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Softphone: Use your computer as a phone device to make calls over the internet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Video Chat: Chat with your counterparts over the video in real time --- Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 4.0 (2) Free Trial Free Version Basic $450.00 Per User,One Time Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 3 reviews Filter by rating 5(1) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Guy K. Cloud Engineer Information Technology and Services ### "As name suggests a Simple Remote support tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 30, 2023 It does what it sets out to achieve. Allow remote support to workstations for those looking for more budget friendly alternatives. Pros A lightweight endpoint that can be installed on workstations to login for remote support for end-users. A cheaper alternative to it's bigger cousins like Teamviewer etc Cons Doing Administrative tasks like creating a custom installer for a client can be tricky, and you will need to make sure you've documented how you achieved it as there's a learning curve next time you need to do it.Toolkit option could be documented better on how to get best use out of it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lautaro D. HelpDesk N1 Computer & Network Security ### "SimpleHelp Review: A Comprehensive Analysis of a Powerful Support Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2023 Overall, Simplehelp is a solid choice for companies seeking a straightforward and easy-to-use support tool. With some updates and improvements to the reporting and customization features, it has the potential to be an even more powerful asset for support teams. Pros Simplehelp is a tool that has potential to be a great asset for support teams. Its simplicity and ease of use make it accessible for both technicians and customers. The intuitive interface makes it easy for technicians to navigate through the software and find the necessary information to provide the best support possible.in my opinionOne of the biggest strengths of Simplehelp is its ticket management system, which is very effective in keeping track of customer issues and requests. The ability to assign tickets to specific technicians ensures that every issue is addressed in a timely manner, and the detailed ticket history provides valuable insight into customer interactions. Cons there are some areas in which Simplehelp could improve. The reporting and analytics tools are somewhat limited, and the lack of customization options may be a drawback for some organizations. Additionally, the user interface could use some updates to make it more visually appealing and modern. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Darin M. Manager Desktop Support Higher Education ### "Just what we needed in remote support software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 7, 2023 Love it, nothing else we tried could compare to this product. Pros Was able to find a way to deploy this to all machines in our environment somewhat easily, easy to find the users in the system to connect to them, it makes the user accept us first before seeing their screen, it shows a picture of us too, and we only had to pay for 3 simultaneous connection licenses to be used on hundreds of VMs and users. Cons The only thing that might be annoying is the update process, but it's not that bad, I've seen worse, and you don't have to update it very often. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Connectwise application stopped running on a lot of our machines. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing SimpleHelp Easier to deploy, use, and cheaper. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.