--- title: "Suzy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Suzy Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/209100/Suzy/" page_type: "product" language: "en" --- # Suzy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Suzy ## What is Suzy? Suzy is a cloud-based consumer insights and market research platform that brings together quantitative surveys, qualitative research, and market intelligence in one place. Businesses use Suzy to design studies, collect responses from targeted consumer audiences, and analyze results to inform product, marketing, and brand decisions. Suzy supports a range of research methods including surveys, video responses, and focus groups. Built-in analysis tools help teams interpret findings without needing a dedicated research background. The platform is best suited for mid-size to large consumer brands, marketing teams, and insights professionals in industries such as retail, consumer goods, and media. ## What is Suzy used for? [Survey](https://www.capterra.com/survey-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Suzy?[Manage this product listing](https://www.g2.com/products/suzy/claim_requests/new?auto=true) ## Suzy Overview Updated September 2026 AI summary Suzy is a cloud-based platform for businesses of all sizes seeking brand intelligence, market research, and user feedback through customizable surveys. It offers a flexible survey builder, a question library, multi-channel distribution, and analytics tools. Optional features like customer segmentation, real-time data, and visual analytics help organizations gather, analyze, and act on insights more effectively. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Suzy 4.0 (1) VS. [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.7 (2,900) Value For Money 3.0 (1) Value For Money 4.5 (2,331) Customer Service 5.0 (1) Customer Service 4.5 (2,159) ## Suzy alternatives Highest Rated [4.8 (546)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (10,506)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) ## FAQs about Suzy Overview ### What company size and specific industries is Suzy built for? Suzy is designed for enterprise and Fortune 500 brands in consumer packaged goods, retail, technology, finance, and food and beverage. It is built for large organizations that need research and insights support across these major consumer and business sectors. Features and Usability ### What are the key features of Suzy? Suzy offers survey builder, survey/poll management, and customizable questions for creating research instruments, plus multi-channel distribution and panel management for collecting responses. It also includes real-time analytics, visual analytics, benchmarking, trend analysis, reporting and statistics, customer segmentation, alerts/notifications, and third-party integrations. Getting Started and Support ### What training and onboarding options does Suzy offer? Suzy provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for learning features and reviewing setup steps as needed. Getting Started and Support ### What customer support options does Suzy offer? Suzy provides Email/Help Desk support and a Knowledge Base for customer assistance. The support setup is straightforward and centered on written resources, giving users a place to submit issues and find self-service guidance. No reviewer feedback is available to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 10,704 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Suzy supports all three of the features reviewers value most: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect useful feedback, and build questionnaires more efficiently, allowing teams to gather clearer insights and make better decisions faster. Reporting/Analytics 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Benchmarking Compare key metrics for the business against prominent players in the industry Customer Segmentation Process of dividing customers into groups based on common characteristics Suzy 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Benchmarking: Compare key metrics for the business against prominent players in the industry - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Panel Management: Conduct and manage panel discussions for the purpose of market research - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Statistical Analysis: Apply statistical/mathematical models to sets of data - Survey Builder: Create and manage surveys - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 3.0 (1) ### Starting price Free trial not available Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MN Megi N. Strategic Planner Marketing and Advertising ### "Suzy Review MN" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2024 Overall, my experience has been very good. Their support staff does work hard to be there for us whenever we might need them so that always makes the experience better. Pros I love how easy it is to crosstab the results from a survey with demographics or one question's results with another question's results. We can mine so much valuable insight from that. Cons Survey results from bots or acquiescence bias, but they are working on fixing this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.