# Helpfruit Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Helpfruit Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/209117/FAQ-Bot

---

# 

 Helpfruit Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Helpfruit

## What is Helpfruit?

20% of enquiries need a human touch. We're bananas about the other 80. Refresh your customer self-service with Helpfruit. Helpfruit includes a chatbot to answers customer questions via the channels they prefer - be that web, Instagram, Facebook or WhatsApp. Plus, it comes with a 'help website' builder. Helpfruit's chatbot is highly customisable with no-code, and no 'wiring diagrams' either. It features the ability to escalate to live chat and even call APIs to carry out advanced self-service tasks. Need CRM and Zendesk integration? Yup, got that too. Conversation insights and dashboards tell you exactly what is going on and give you metrics to track and improve your customer experience. We use Gen AI when it matters – to help understand questions rather than generate answers. This means you get the productivity gains from using AI without any AI risks. Helpfruit lets you move fast, answer 80% of queries 24/7, and always serves, safe, curated content.

## What is Helpfruit used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$149

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Helpfruit alternatives

Highest Rated

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/209117/Helpfruit/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Lead Nurturing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Engage with a lead throughout the sales process by actively providing information

Live Chat

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Mobile Access

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Real-time Consumer-facing Chat

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Reporting/Analytics

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Helpfruit 74 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Create and manage digital catalog of products/services with their details, specifications, and price

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Private online space that lets businesses securely share documents and provide information access to clients

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Initiate interactions with customers by proactively starting conversations or providing informational content

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Search for specific words or phrases within a document or database

Geographic location of visitors determines behavior of the software

Helps understand a user's intentions/actions

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Engage with a lead throughout the sales process by actively providing information

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

Form to collect visitor contact information when live chat isn't available

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Edit text as needed

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Track and interpret metrics on the usage of company resources

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.5 (11)

4.5

Based on 11 reviews

## Pricing

Value for money

4.8 (6)

Free Trial

Basic

$149.00

Flat Rate,Per Month

Value for money

4.8 (6)

4.8

Based on 6 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[

Messenger](https://www.capterra.com/p/224532/Messenger/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (11)

4.9

Based on 11 reviews

## User reviews

Overall rating

4.6

Based on 11 reviews

Filter by rating

5(7)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Ryan P.

Packaging Designer

Alternative Medicine

### "Centralize knowledge based content."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 16, 2026

Helpfruit is a capable omnichannel self-service and chatbot platform that brings AI-powered customer support directly to the channels your audience uses most. It’s easy to configure, centralizes knowledge base content, and delivers strong chatbot performance with useful analytics.

Pros

One central knowledge base feeds all chatbot responses and help articles, avoiding mismatched answers across channels and simplifying content management.

Cons

I don't like that Helpfruit doesn’t offer a true free version, only trials meaning you can’t test long-term without committing to a paid plan.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Jelle D.

Software Engineer

Computer Software

### "Great customer support tool!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 1, 2022

Pros

FAQ Bot was very easy to setup and configure with questions and answers within my company. New team members can easily contribute due to the good UI.

Cons

I wished they had a free version to be able to try the software before purchasing it. Luckily FAQ Bot is relatively not so expensive. I would like FAQ Bot to have more functionalities.

Switched from

[elevio](https://www.capterra.com/p/166667/elevio/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ES

Elise S.

Marketing and Fundraising Coordinator

Non-Profit Organization Management

### "FAQbot experience "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 17, 2021

This was SUCH a useful asset, we had hundreds and hundreds of questions and conversations asked via FAQbot throughout Pink Ribbon Breakfast season which otherwise would've been asked directly to the team, so we saved so much time and could get straight back to anyone who triggered the contact us form. The interface was super intuitive and \[SENSITIVE CONTENT HIDDEN\] was very responsive and helpful. A++

Pros

\[SENSITIVE CONTENT HIDDEN\] from FAQbot gave us a great comprehensive demo of the product and from there we were able to use it with ease. Once the FAQbot was live on our site it was great to be able to monitor the conversations and easily change the knowledge base, based on what was being frequently asked and this was a very easy, simple process!

Cons

Hardly any cons- this tool saved us so much time and overall it was so useful. It might be good to have conversations flagged where the 'contact us' form was triggered as many users just wrote 'as above' or 'I've already typed it' as their message, but wasn't emailed through so we had to manually search through the conversations or just contact them to ask what their query was.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 22, 2021

Thanks so much for your wonderful review Elise. We really appreciate your comments and feedback.

BC

Brent C.

Domain Name Commissioner

Non-Profit Organization Management

### "Your new Digital savvy Employee"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2021

This is a cost effective solution to solving repeatable enquiries and delvierying a user experience 24/7. It helps manage demand without FTE. Being cloud based you also benefit from others experiences and they are invested in their technology roadmap so you are always getting access to new features and improvements. They are also expert at doing chat bots rather than it being an add on service so are committed to the customer experience.

Pros

FAQBot has delivered our first digital employee. Attentive, accessible, personal and always on we've tackled a more than 30% uplift in demand into our contact centre without adding FTE. We are always looking at ways for end users to self-serve and find information from our website and knowledge base to answer their questions and FAQ bot makes it easy to amplify existing content. We no longer wate time answering repeatable questions. We also get a lot of analytics and data with our interactions which is a unique selling point. We love our digital employee - Dot; they're awesome.

Cons

None from our experience. We couldn't find any issues.

Reasons for choosing Helpfruit

New Zealand based, excellent account management, ease of activation and onboarding, easy monthly billing, commitment to their tech roadmap and features - the list could go on! Try them for yourselves.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 21, 2021

Great review, thanks Brent, the team was delighted with the feedback. It's been such a pleasure to see Dot come to life

NB

Nilesh B.

Group Software Manager

Transportation/Trucking/Railroad

### "Easy and can just get on with it"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2021

Fast, simple response was the key to our success to get this Bot up and running and used on a regular basis. We have been able to create this by simple approaches towards language that has been used but also the fact that we have the control that we can fully manage this ourselves.

Pros

When looking at a solution we needed to consider that we had business users that would be driving the updates and future developments of this product. The FAQ Bot was easily picked up by our teams and also they had full control on reporting and updating the conversations to continue to understand and develop this system.

Cons

None at this stage, it works very well for our business.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 24, 2021

Thanks Nilesh! Great review. Makes the team very happy to see this!

DS

Dannielle S.

Software Product Manager

Transportation/Trucking/Railroad

### "Freman Chat Bot"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 17, 2021

Inbound support queries from Customers.

Pros

Implementation was straight-forward and easy, the team were very supportive and explained everything in an easy to understand manner.

Cons

The design of \[SENSITIVE CONTENT HIDDEN\], but that's a Mainfreight thing, not Theta :)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 23, 2021

Thanks Dannielle! Great feedback. Our team really appreciate it.

CE

Christina E.

Content Manager

Logistics and Supply Chain

### "FAQ Bot"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 16, 2021

Pros

As an administrator editing and making improvement the to Bot is really simple and straight forward

Cons

There were some features that seemed to be missing that we had with our old provider but the team listened to our suggested and were able to make some improvements.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 23, 2021

Great feedback Christina! Thanks so much.

CO

Caleb O.

Customer Facing Team

Logistics and Supply Chain

### "FAQ Bot review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 16, 2021

Great ease of use with brilliant customer support. Very easy to get support in order to navigate my way around a lack of understanding or optimal ways to achieve a goal. The UI is very simple and makes sense with options not being hidden or placed where I would not expect them to be. The ease of use means I am exploring potential functions we have not implemented rather than looking for functions I feel should exist.

Pros

The ability to add a variety of questions straight from customer questions allowing us to capture a variety of ways in which an individual may talk to the FAQ bot. Being able to test these conversations and see the potential responses before the FAQ bot is released into a live environment.

Cons

I would like to be able to be more selective about the content that I publish. Being able to choose which items I publish after testing would be ideal

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 23, 2021

Super review Caleb! Good to hear FAQ Bot is working for you. And yes those ideas for improvements on the list to get done.

DM

Damon M.

CTO

Financial Services

### "Easy solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 9, 2021

Easy to deploy, reliable, simple to administer.

Pros

Cost effective solution with the functionality we required and the organisation had a committed roadmap to evolve the features.

Cons

We were an early adopter so initially it was light on features (it has evolved since and now includes more features than we actually use).

Reasons for choosing Helpfruit

Trusted provider, competitive cost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 14, 2021

Thanks for the great review Damon. Really appreciate it.

LD

Lawrence D.

Software Product Manager

Transportation/Trucking/Railroad

### "Powerful platform, easy to integrate and great capabilities."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 16, 2021

Enables us to provide timely responses for customers on our global websites. Integrates well with both Google Tag Manager and coded into the site.

Pros

Platform is user-friendly and fun to use with little IT knowledge required.

Cons

None as yet, we're still yet to make use of the full range of capability on offer.

Switched from

[Ambit AI](https://www.capterra.com/p/183272/Ambit-AI/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 22, 2021

Thanks so much for your positive review Lawrence. Really appreciate it and looking forward to what we can do together with FAQ Bot in future.

RP

Rebecca P.

Customer Service Lead

Internet

### "DNCL FAQ Review - We Love Any! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 15, 2021

Our overall experience with FAQ Bot has been great! We now have another employee to handle things while we focus on the more technical stuff!

Pros

The analytics are beneficial and give us an insight into whats been doing each month.

Cons

Nothing I dislike about the product but sometimes it makes you log back in when accepting a live chat. This happens randomly.

Reasons for choosing Helpfruit

The friendly team!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 23, 2021

Thanks for the great review Rebecca! The team really appreciate the feedback!

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)