--- title: "Helpfruit Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helpfruit Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/209117/Helpfruit/" page_type: "product" language: "en" --- # Helpfruit Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Helpfruit ## What is Helpfruit? Helpfruit's live chat runs alone or use alongside our AI chatbots. Respond to multiple questions at once and accelerate your first-time resolution rate. Helpfruit reduces email tickets and calls whilst giving your customers a better experience. Serve customers, manage your pipeline and gain valuable customer insights all with Helpfruit - your help platform No coding or tech skills required. Customize with your brand. Up and running in just a few hours. ## What is Helpfruit used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $149 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Helpfruit Overview Updated September 2026 AI summary Helpfruit equips organizations of all sizes with live chat, conversational AI, and customer support tools, supporting real-time messaging, multi-channel communication, and proactive engagement. With features such as autoresponders, chatbots, CRM integration, knowledge management, and analytics, Helpfruit enables teams to manage customer interactions and feedback efficiently via cloud-based deployment and integration with popular business platforms. ## Helpfruit alternatives Highest Rated [4.7 (24,190)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/209117/Helpfruit/alternatives/) ## FAQs about Helpfruit Overview ### Which roles and teams benefit most from Helpfruit? Helpfruit is most used by product managers, engineering leaders, and software teams that need to create in-app guidance, improve feature adoption, and reduce support friction. Customer-facing, service, content, and marketing teams benefit by delivering onboarding help, answering common questions, and keeping user education current without heavy development effort. Answer based on 11 reviews Overview ### What company size and specific industries is Helpfruit built for? Helpfruit is designed for organizations of all sizes that need to provide customer support at the right time. It appears suited to public sector, education, and internet governance groups, as shown by users such as Netsafe, the Teaching Council, and the Domain Name Commission. Features and Usability ### What are the key features of Helpfruit? Helpfruit offers CRM and dashboard tools, plus live chat, chatbots, autoresponders, canned responses, and a client portal for customer communication. It also includes knowledge base management, self-service portal, access controls, API, third-party integrations, reporting and analytics, and real-time notifications. Integrations ### Which third-party tools and platforms does Helpfruit integrate with? Helpfruit integrates with 9 third-party tools, including communication and business platforms such as Instagram, Messenger, WhatsApp, Microsoft Teams, Slack, Microsoft SharePoint, Microsoft Dynamics AX, Marketo Engage, and Zapier. These integrations cover messaging, collaboration, CRM, and automation needs across connected workflows. Getting Started and Support ### What training and onboarding options does Helpfruit offer? Helpfruit provides in person training, live online sessions, documentation, and videos to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Helpfruit offer? Helpfruit provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support access appears organized across self-service and direct contact options, but no reviewer feedback is available to describe response times, helpfulness, or common frustrations with these channels. ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Helpfruit supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions moving in real time, allowing teams to deliver more consistent and timely support. Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Lead Nurturing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage with a lead throughout the sales process by actively providing information Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Real-time Consumer-facing Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Helpfruit 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Full Text Search: Search for specific words or phrases within a document or database - Geotargeting: Geographic location of visitors determines behavior of the software - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.8 (6) Free Trial Basic $149.00 Flat Rate,Per Month Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (11) 4.9 Based on 11 reviews ## User reviews Overall rating 4.6 Based on 11 reviews Filter by rating 5(7) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Ryan P. Packaging Designer Alternative Medicine ### "Centralize knowledge based content." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2026 Helpfruit is a capable omnichannel self-service and chatbot platform that brings AI-powered customer support directly to the channels your audience uses most. It’s easy to configure, centralizes knowledge base content, and delivers strong chatbot performance with useful analytics. Pros One central knowledge base feeds all chatbot responses and help articles, avoiding mismatched answers across channels and simplifying content management. Cons I don't like that Helpfruit doesn’t offer a true free version, only trials meaning you can’t test long-term without committing to a paid plan. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jelle D. Software Engineer Computer Software ### "Great customer support tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2022 Pros FAQ Bot was very easy to setup and configure with questions and answers within my company. New team members can easily contribute due to the good UI. Cons I wished they had a free version to be able to try the software before purchasing it. Luckily FAQ Bot is relatively not so expensive. I would like FAQ Bot to have more functionalities. Switched from [elevio](https://www.capterra.com/p/166667/elevio/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Elise S. Marketing and Fundraising Coordinator Non-Profit Organization Management ### "FAQbot experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2021 This was SUCH a useful asset, we had hundreds and hundreds of questions and conversations asked via FAQbot throughout Pink Ribbon Breakfast season which otherwise would've been asked directly to the team, so we saved so much time and could get straight back to anyone who triggered the contact us form. The interface was super intuitive and \[SENSITIVE CONTENT HIDDEN\] was very responsive and helpful. A++ Pros \[SENSITIVE CONTENT HIDDEN\] from FAQbot gave us a great comprehensive demo of the product and from there we were able to use it with ease. Once the FAQbot was live on our site it was great to be able to monitor the conversations and easily change the knowledge base, based on what was being frequently asked and this was a very easy, simple process! Cons Hardly any cons- this tool saved us so much time and overall it was so useful. It might be good to have conversations flagged where the 'contact us' form was triggered as many users just wrote 'as above' or 'I've already typed it' as their message, but wasn't emailed through so we had to manually search through the conversations or just contact them to ask what their query was. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 22, 2021 Thanks so much for your wonderful review Elise. We really appreciate your comments and feedback. BC Brent C. Domain Name Commissioner Non-Profit Organization Management ### "Your new Digital savvy Employee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2021 This is a cost effective solution to solving repeatable enquiries and delvierying a user experience 24/7. It helps manage demand without FTE. Being cloud based you also benefit from others experiences and they are invested in their technology roadmap so you are always getting access to new features and improvements. They are also expert at doing chat bots rather than it being an add on service so are committed to the customer experience. Pros FAQBot has delivered our first digital employee. Attentive, accessible, personal and always on we've tackled a more than 30% uplift in demand into our contact centre without adding FTE. We are always looking at ways for end users to self-serve and find information from our website and knowledge base to answer their questions and FAQ bot makes it easy to amplify existing content. We no longer wate time answering repeatable questions. We also get a lot of analytics and data with our interactions which is a unique selling point. We love our digital employee - Dot; they're awesome. Cons None from our experience. We couldn't find any issues. Reasons for choosing Helpfruit New Zealand based, excellent account management, ease of activation and onboarding, easy monthly billing, commitment to their tech roadmap and features - the list could go on! Try them for yourselves. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 21, 2021 Great review, thanks Brent, the team was delighted with the feedback. It's been such a pleasure to see Dot come to life NB Nilesh B. Group Software Manager Transportation/Trucking/Railroad ### "Easy and can just get on with it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2021 Fast, simple response was the key to our success to get this Bot up and running and used on a regular basis. We have been able to create this by simple approaches towards language that has been used but also the fact that we have the control that we can fully manage this ourselves. Pros When looking at a solution we needed to consider that we had business users that would be driving the updates and future developments of this product. The FAQ Bot was easily picked up by our teams and also they had full control on reporting and updating the conversations to continue to understand and develop this system. Cons None at this stage, it works very well for our business. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 24, 2021 Thanks Nilesh! Great review. Makes the team very happy to see this! DS Dannielle S. Software Product Manager Transportation/Trucking/Railroad ### "Freman Chat Bot" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 17, 2021 Inbound support queries from Customers. Pros Implementation was straight-forward and easy, the team were very supportive and explained everything in an easy to understand manner. Cons The design of \[SENSITIVE CONTENT HIDDEN\], but that's a Mainfreight thing, not Theta :) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 23, 2021 Thanks Dannielle! Great feedback. Our team really appreciate it. CE Christina E. Content Manager Logistics and Supply Chain ### "FAQ Bot" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 16, 2021 Pros As an administrator editing and making improvement the to Bot is really simple and straight forward Cons There were some features that seemed to be missing that we had with our old provider but the team listened to our suggested and were able to make some improvements. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 23, 2021 Great feedback Christina! Thanks so much. CO Caleb O. Customer Facing Team Logistics and Supply Chain ### "FAQ Bot review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2021 Great ease of use with brilliant customer support. Very easy to get support in order to navigate my way around a lack of understanding or optimal ways to achieve a goal. The UI is very simple and makes sense with options not being hidden or placed where I would not expect them to be. The ease of use means I am exploring potential functions we have not implemented rather than looking for functions I feel should exist. Pros The ability to add a variety of questions straight from customer questions allowing us to capture a variety of ways in which an individual may talk to the FAQ bot. Being able to test these conversations and see the potential responses before the FAQ bot is released into a live environment. Cons I would like to be able to be more selective about the content that I publish. Being able to choose which items I publish after testing would be ideal Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 23, 2021 Super review Caleb! Good to hear FAQ Bot is working for you. And yes those ideas for improvements on the list to get done. DM Damon M. CTO Financial Services ### "Easy solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 9, 2021 Easy to deploy, reliable, simple to administer. Pros Cost effective solution with the functionality we required and the organisation had a committed roadmap to evolve the features. Cons We were an early adopter so initially it was light on features (it has evolved since and now includes more features than we actually use). Reasons for choosing Helpfruit Trusted provider, competitive cost. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 14, 2021 Thanks for the great review Damon. Really appreciate it. LD Lawrence D. Software Product Manager Transportation/Trucking/Railroad ### "Powerful platform, easy to integrate and great capabilities." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 16, 2021 Enables us to provide timely responses for customers on our global websites. Integrates well with both Google Tag Manager and coded into the site. Pros Platform is user-friendly and fun to use with little IT knowledge required. Cons None as yet, we're still yet to make use of the full range of capability on offer. Switched from [Ambit AI](https://www.capterra.com/p/183272/Ambit-AI/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 22, 2021 Thanks so much for your positive review Lawrence. Really appreciate it and looking forward to what we can do together with FAQ Bot in future. RP Rebecca P. Customer Service Lead Internet ### "DNCL FAQ Review - We Love Any! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2021 Our overall experience with FAQ Bot has been great! We now have another employee to handle things while we focus on the more technical stuff! Pros The analytics are beneficial and give us an insight into whats been doing each month. Cons Nothing I dislike about the product but sometimes it makes you log back in when accepting a live chat. This happens randomly. Reasons for choosing Helpfruit The friendly team! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 23, 2021 Thanks for the great review Rebecca! The team really appreciate the feedback! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.