--- title: "inReception Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about inReception Software - reviews, pricing plans, popular comparisons to other Campground Management products and more." source_url: "https://www.capterra.com/p/209366/InReception/" page_type: "product" language: "en" --- # inReception Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) inReception ## What is inReception? The one-stop shop for vacation rentals, an all-in-one solution with property management, booking engine and channel manager to manage and promote hotels, b&b, holiday rentals and apartment. A single app to take care of all propertys daily activities, from bookings and payments to report and finance. ## What is inReception used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price €3 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inReception?[Manage this product listing](https://www.g2.com/products/inreception/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### inReception 4.8 (31) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €3 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (31) Ease Of Use 4.6 (1,623) Value For Money 4.8 (31) Value For Money 4.6 (1,549) Customer Service 4.8 (31) Customer Service 4.7 (1,591) ## inReception alternatives [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/209366/InReception/alternatives/) ## FAQs about inReception Overview ### Which roles and teams benefit most from inReception? inReception is most used by hospitality owners, property managers, hotel directors, and booking teams that need to run guest-facing operations efficiently. Bed-and-breakfast operators and independent business owners rely on it for reservations, check-ins, and administrative tasks, while managers use it to coordinate daily workflows, occupancy, and front-desk service. Answer based on 31 reviews Overview ### What company size and specific industries is inReception built for? inReception is designed for small hospitality businesses and property operators, including hotels, B&Bs, vacation rentals, holiday flats, and apartments. It fits organizations that need reception and guest management support in accommodation settings rather than general-purpose office or enterprise environments. Features and Usability ### What are the key features of inReception? inReception offers guest experience management, property management, and sales reports as core features. It also includes reservations management, guest check-in/check-out, front desk management, housekeeping management, billing and invoicing, payment processing, reporting and analytics, CRM, and multi-channel sync for hotels and vacation rentals. Getting Started and Support ### What training and onboarding options does inReception offer? inReception provides in person training and live online sessions to help teams get started. In person training supports guided instruction on site, while live online sessions allow remote setup and walkthroughs with a trainer. Answer based on 1 reviews Getting Started and Support ### What customer support options does inReception offer? inReception provides FAQ/Forum, a Knowledge Base, and 24/7 Live Rep support. Reviewers describe the support as clear, available, and generally effective, with quick issue resolution in many cases, though one user noted that help was occasionally delayed when a specific employee was needed. Answer based on 4 reviews Features and Usability ### How intuitive is the inReception interface? inReception offers a generally clear, easy-to-learn interface that helps hospitality teams manage bookings and daily operations quickly. Many small property managers describe the layout as fluid and practical, though some users find parts of the booking engine less intuitive and would like better graphics and stronger smartphone usability. Answer based on 13 reviews Features and Usability ### Is inReception easy to use for daily hotel management? inReception makes daily hotel and property management straightforward with an interface that most users learn quickly. Small hospitality businesses often value the simple booking workflow, calendar syncing, and channel management, while some teams mention a learning curve for rate setup, pricing lists, and a few less intuitive functions. Answer based on 12 reviews ## Features AI summary Based on 3,980 Campground Management reviews Capterra data shows that buyers of vacation rental software rank the following features as their top priorities: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) inReception supports **Reservations Management** but does not include **Calendar Management** or **Data Synchronization**. Instead, it offers other features that reviewers also value, including **Online Booking** (**65%**), **Guest Communications** (**59%**), and **Payment Processing** (**56%**). These features help vacation rental businesses accept bookings more easily, stay in touch with guests throughout the stay, and handle payments in one place, allowing teams to manage day-to-day operations with less manual work. Reservations Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions GDS/OTA Integration 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Multi-Channel Sync 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Ability to see leads received from various distribution channels in one place Restriction Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Establish limitations based on certain conditions inReception 47 features ### All Features - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Engine: The ability for guests to book a room online directly on a hotel's website. - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar: A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Analytics: Analyze and track performance of channels - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Email Marketing: Create and send email blasts/campaigns - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Inventory Control: Monitor product stock levels - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Online Reservations: Make and manage reservations online - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Payment Processing: Accept, record, and reconcile financial transactions - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Sales Reports: Reports specific to sales analysis for trends and strategies - Single Property: One location - Site Reservation Management: Create and manage reservations for individual camping sites/plots --- Get Advice We can help you find the software with the features you need. Features 4.5 (31) 4.5 Based on 31 reviews ## Pricing Value for money 4.8 (31) Free Trial Free Version Basic €3.00 Per User,Per Month Value for money 4.8 (31) 4.8 Based on 31 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (31) 4.8 Based on 31 reviews ## User reviews Overall rating 4.8 Based on 31 reviews Filter by rating 5(25) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AT Agostina T. Imprenditore Hospitality ### "Gestionale consigliato, la loro assistenza vale 10 e non è così scontato" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2026 Se dovessi indicare il punto di forza di In Reception, direi senza dubbio l’assistenza. È una delle cose che apprezzo di più: quando hai bisogno, rispondono sempre, sia al telefono sia tramite i ticket, e soprattutto ti aiutano davvero a risolvere il problema. Nel mio caso ho avuto due situazioni abbastanza importanti da gestire e in entrambe le occasioni sono stati impeccabili. La prima riguardava un problema con un’OTA che non era riuscita a trovare una soluzione. È stata direttamente l’assistenza di In Reception a contattarmi, spiegarmi cosa era successo e guidarmi nella risoluzione del problema. Un supporto che ho trovato davvero prezioso. Anche se non si è particolarmente esperti di gestionali (io all'inizio non ne sapevo nulla e non avevo nessuno che potesse aiutarmi) al telefono ti spiegano con pazienza tutti i passaggi, dalle cose più semplici fino ai problemi più complessi. Ed è proprio questo tipo di assistenza, concreta e sempre disponibile, che secondo me rende In Reception una scelta azzeccata per le piccole strutture ricettive. Per una grande struttura probabilmente sceglierei un gestionale più strutturato, ma per una piccola realtà come la mia In Reception è perfetto. Un plauso particolare a \[nascosto contenuto sensibile\] Assolutamente consigliato Pros Assistenza eccellente, sempre disponibile sia telefonicamente che tramite ticket. Gestionale semplice e intuitivo, particolarmente adatto alle piccole strutture ricettive. In caso di problemi, il supporto è concreto e ti guida passo passo nella soluzione. Cons Per strutture ricettive molto grandi e con esigenze particolarmente complesse potrebbe risultare meno adatto rispetto a gestionali più strutturati. Alternatives considered [Magellano](https://www.capterra.com/p/252827/Magellano-Booking-Engine/) [E4jConnect Vik Booking](https://www.capterra.com/p/10011779/e4jConnect/) Reasons for choosing inReception Per la sua assistenza, la facilità di utilizzo e il prezzo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Domenico D. dirigente Hospitality ### "InReception: veramente un ottimo strumento per tutti" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2025 Utilizzo InReception da circa un anno e posso dire di essere molto soddisfatto. La piattaforma è intuitiva e facile da usare, anche per chi non è particolarmente esperto di gestionali. Le principali funzionalità sono ben organizzate e permettono di gestire prenotazioni, check-in e check-out in modo semplice e veloce. Un punto di forza è sicuramente l’assistenza clienti: sempre disponibile, rapida nelle risposte e molto attenta a risolvere ogni dubbio o esigenza. Questo mi ha dato grande tranquillità nell’utilizzo quotidiano. In sintesi, dopo un anno di utilizzo, posso confermare che InReception è uno strumento affidabile, pratico e con un ottimo supporto: lo consiglio a chi cerca un gestionale completo ma allo stesso tempo facile da usare. Pros l’assistenza clienti: sempre disponibile, rapida nelle risposte e molto attenta a risolvere ogni dubbio o esigenza. Cons Mancata possibilità di inviare i preventivi via WhatsApp e di avere il testo del preventivo in lingua inglese Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Michele F. Owner Hospitality ### "GREAT EXPERIENCE - LOW COST" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2025 I've been using InReception for a few years now as a channel manager, booking engine, and automated messaging management system, as well as guest check-in and ISTAT communications for my four short-term rental properties. Pros Ease of use, user-friendly interface, always available, capable, and effective after-sales customer care, without bots or phone lines that keep you on hold for hours. All this for a fee I've truly never found anywhere else. Cons Probably the fact that it is not optimized for mobile and does not have tutorials/manuals explaining the various features. It's not integrated with Whatsapp Business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FV Fulvio V. ceo Entertainment ### "Excellent PMS with Outstanding Proactive Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2025 Pros We have been using inReception as our B&B's PMS for quite some time and are very satisfied with the features offered. Recently, we experienced an exceptional demonstration of their proactive support: \[sensitive content hidden\] from the commercial team reached out proactively to help us optimize our system configuration and prevent potential issues. This level of customer care goes well beyond the standard expectations from a software provider. The system is reliable, user-friendly, and the team demonstrates technical expertise and proactivity that make a real difference in our property's daily management. Highly recommended. Cons While the platform is comprehensive and feature-rich, the reporting functionalities, although complete and sufficient for our needs, could be enhanced with more advanced analytics and customization options. The initial setup was actually very straightforward and user-friendly Alternatives considered [Zucchetti Time and Attendance](https://www.capterra.com/p/187936/Time-Attendance/) Reasons for choosing inReception Inreception wins for its best quality/price ratio Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mario C. Proprietario Hospitality ### "Semplice, ma molto intuitivo come piano Gestionale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2025 Ottima esperienza sia online che telefonicamente staff, sempre disponibile e attento alle proprie esigenze. Spero che continuano sempre così. Pros InReception l'ho trovato e lo trovo ottimo piano gestionale per piccole strutture ricettive come è la mia. Ormai sono già 5 anni che collaboro con loro. Cons per il momento non ho nulla da ridire, ottima collaborazione e spero di continuare a collaborare ancora. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Salvatore M. Manager Marketing and Advertising ### "Software fantastico e assistenza top!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2025 Ottima esperienza, funziona molto bene da mobile e da smartphone. L'assistenza che forniscono è il vero fiore all'occhiello Pros Ottimo software e il vero punto di forza è la super assistenza. Competenti e professionali. Consigliatissimo Cons Potrebbe esserci un'app completa, ma funziona benissimo il software anche per versione browser mobile. Consigliatissimo Switched from [Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Troppo complessi e pieni di bug. Serve semplicità e assistenza top da parte di In reception Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EV EMIDDIO V. IMPRENDITORE Hospitality ### "Fantastici e dinamici" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2024 Interessante anche per le implementazioni. Pros Piccoli ma grandi inconsiderazione del prezzo non si può avere di meglio dinamici ,pronti a recepire nuove esigenze , molto attenti al cliente. Cons Nulla , non posso dire niente di particolare hanno trovato sempre la giusta soluzione al problema presentato. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Piu' funzioni ad un prezzo onesto ed in continua evoluzione senza costi aggiuntivi. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FB Federico B. Catena Alberghiera Hospitality ### "Ottimo gestionale per case vacanze e hotel in rapporto qualità-prezzo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 31, 2023 Abbiamo gestito con InReception le nostre 10 piccole strutture alberghiere senza mai riscontrare problemi dovuti ad InReception. Pros Prodotto molto intuitivo alla portata di chiunque, assistenza sempre disponibile e ottimo rapporto qualità-prezzo. Molto consigliato per chi è alle prime armi e cerca un gestionale affidabile e immediato. Cons Prodotto ottimo e facile da usare, unica macchia il booking engine potrebbe essere migliorato graficamente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Martin M. Hotel manager Hospitality ### "For a small hotel " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 4, 2022 Good overall would be 5 Star review if booking engine was easy for customers to use. As is customers go straight back to the evil empire of booking.com. Pros A lot of is great and works well and is a great help for a small hotel. Cons Major minus point is that thebooking engine tuens customers away. I have tried to get a response from the support on this many times but no answer. No app.It is not practical to use on telephone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Gabriele P. artigiano Arts and Crafts ### "Ottimo prodotto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2021 Credo che non se ne possa fare a meno per chi si occupa di accoglienza turistica. Pros E' praticamente quello che serve per gestire al meglio una struttura turistica. Dai calendari alle prenotazioni, canali vari di prenotazioni alla burocrazia. Cons E' fatto così bene che per pignoleria aggiungerei la possibilità di form per check-in online da poter inviare al cliente magari via mail (come il link per la prenotazione dal sito), l'invio automatico dei dati istat come già fa per tassa di soggiorno e schedine alloggiati, e una sezione, dopo prenotato, dove si può stampare il contratto. Un'app sarebbe il top. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/209366/InReception/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs inReception](https://www.capterra.com/compare/152433-209366/Hostaway-vs-InReception)