# LiveCaller Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is LiveCaller the right Customer Service solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/209451/LiveCaller/reviews

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LiveCaller

4.8 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of LiveCaller

Ease of use

4.8

Customer Service

5.0

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Desiree G.  
peer support worker  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "LiveCaller helps you get in touch!"

February 3, 2025

5.0

Overall it was a great experiance. Easy to use wherever I need to and offered to be used over many platforms.

Pros

One of my favorite features is that you can use this over social media apps. That is super convinent when some of the individuals you need to communicate with can only be reached via something like Facebook messenger. The dashboard is also very impressive. It connects you almost immediately to everything that you need to reach clients or work mates.

Cons

There were two issues that I saw with LiveCaller. First if you want to have the ablitiy to speak over social media the price does go up monthly. Second I have dropped calls in app before. you have to have a strong wifi connection or good data connection.

Review Source

DJ

Danielle J.  
Owner  
Publishing  
Used the software for: Less than 6 months

### "I just can't believe this..."

October 24, 2023

5.0

My experience has been so good I'm going to offer to promote their service on our website at no cost. Whether they accept or not I don't know but this is the kind of business I want to do business with and the customer service is fantastic.

Pros

The low cost is by far one of my favorite features. I also like how easy it is for us now to communicate as a team.

Cons

To be honest I haven't found much of anything that I don't like I just hope they never change anything. I'm aware every software product or services has their weakness I just haven't found it yet.

Reason for choosing LiveCaller

Cost

Review Source

VR

Verified Reviewer  
Admin Assistant  
Arts and Crafts  
Used the software for: Less than 6 months

### "Live Caller is great!"

September 3, 2025

5.0

My experience with LiveCaller has been amazing. I would recommend to other businesses. I am thankful for this app.

Pros

Easily accessible and simple to install and Integrate Dashboard and provides easy way to communicate with the Web visitors and also makes more engagement possible. The chat feature makes this very impactive.

Cons

the deletion of data in LiveCaller needs to be simplified for better usability. the lack of a mobile app for screen management a significant drawback while using LiveCaller

Review Source

JR

Juan R.  
CEO  
Information Services  
Used the software for: Less than 6 months

### "A powerful and easy to implement platform"

January 1, 2023

5.0

A well-organized platform, its structure is intuitive, we can follow up without problems and its support is very good.

Pros

The implementation solution is very simple and fast. So for us it is something viable.

Cons

The platform is developing new functions, so we are sure that they will surprise us.

Alternatives considered

[TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/)

Review Source

Roland A.  
Founder  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Customer Support Product with Tons of Potential"

August 30, 2022

4.0

Amazing. The customer support from LiveCaller has been wonderful.

Pros

The chat and call features work well. The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it. So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback.

Cons

The main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out. Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. However, customer support has been super helpful.

Reason for choosing LiveCaller

Great customer service. A startup like me - I like to support startups.

Review Source

VR

Verified Reviewer  
Founder  
Broadcast Media  
Used the software for: Less than 6 months

### "Best app ever!"

November 28, 2022

5.0

I think they have very good customer support

Pros

I love all the features and options of this app.

Cons

I think it covers pretty much everything

Review Source

RF

Raymond F.  
Daglig leder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great customer success software!"

September 9, 2022

5.0

Pros

LiveCaller is super simple to use, has all features you need to communicate effectively with your leads and clients, and customer support is great! Highly recommended!

Cons

I think all is good, so far. Perhaps if there was a knowledge base available, both for me as a user of Live Caller, and also built into the software - for me to offer to my clients, that would be great.

Review Source

LP

Lloyd P.  
CEO  
Design  
Used the software for: 1-2 years

### "A great value for the money!"

February 7, 2024

4.0

I think it's a solid platform and it will work for most businesses

Pros

The feature set you get for the price is unbeatable

Cons

I wish it had interactions with AI. That would make it almost perfect

Review Source

RK

Rom K.  
Administrador  
Internet  
Used the software for: Less than 6 months

### "Software de llamada de alta calidad"

May 4, 2021

5.0

LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los clientes en cualquier lugar. Con LiveCaller ya no tendrás que asignar un número de teléfono y un móvil a los miembros del equipo o esperar que finalicen el turno para entregar el número de teléfono o el móvil al miembro del equipo del siguiente turno.

Pros

Lo que más me ha gustado de este software es que tiene todo lo necesario para una comunicación simple con tus clientes porque tiene chat web, llamadas web (recibir llamadas sin necesidad de número de teléfono) , co-navegación y también puedes conectar Facebook Messenger, Telegram, Viber, etc para manejar todas las comunicaciones desde un sólo lugar. Lo recomiendo por la facilidad de uso y fácil integración en cualquier lugar, además las personas sin conocimientos pueden utilizar este software sin problemas y si necesitas ayuda siempre puedes contactar con atenció al cliente y te ayudarán encantados. Necesitaba ayuda y me respondió "Giga" que identificó mi problema en la primera pregunta.

Cons

Me ha gustado mucho LiveCaller porque tiene todo lo que necesitaba, además irán añadiendo más características y funciones en el futuro

Reason for choosing LiveCaller

Software de llamada de alta calidad

Review Source

VR

Verified Reviewer  
PR Manager  
Internet  
Used the software for: Less than 6 months

### "Wonderful tool "

March 23, 2021

5.0

Pros

Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.

Cons

Nothing to complain about, great software and a great tech support team.

Review Source

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