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LiveCaller

Reviews of LiveCaller

4.8 (8)
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Verified Reviewer
Business Analyst
Internet, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 23, 2021

"Wonderful tool "

Pros: Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.

Cons: Nothing to complain about, great software and a great tech support team.

Rom K.
Administrador
Internet, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 4, 2021

"Software de llamada de alta calidad"

Overall: LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los clientes en cualquier lugar. Con LiveCaller ya no tendrás que asignar un número de teléfono y un móvil a los miembros del equipo o esperar que finalicen el turno para entregar el número de teléfono o el móvil al miembro del equipo del siguiente turno.

Pros: Lo que más me ha gustado de este software es que tiene todo lo necesario para una comunicación simple con tus clientes porque tiene chat web, llamadas web (recibir llamadas sin necesidad de número de teléfono) , co-navegación y también puedes conectar Facebook Messenger, Telegram, Viber, etc para manejar todas las comunicaciones desde un sólo lugar. Lo recomiendo por la facilidad de uso y fácil integración en cualquier lugar, además las personas sin conocimientos pueden utilizar este software sin problemas y si necesitas ayuda siempre puedes contactar con atenció al cliente y te ayudarán encantados. Necesitaba ayuda y me respondió "Giga" que identificó mi problema en la primera pregunta.

Cons: Me ha gustado mucho LiveCaller porque tiene todo lo que necesitaba, además irán añadiendo más características y funciones en el futuro

Reasons for Choosing LiveCaller: Software de llamada de alta calidad
Roland A. avatar
Roland A.
Founder
Hospital & Health Care, Self-employed
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 30, 2022

"Great Customer Support Product with Tons of Potential"

Overall: Amazing. The customer support from LiveCaller has been wonderful.

Pros: The chat and call features work well. The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it. So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback.

Cons: The main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out. Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. However, customer support has been super helpful.

Reasons for Choosing LiveCaller: Great customer service. A startup like me - I like to support startups.
Juan R.
CEO
Information Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 1, 2023

"A powerful and easy to implement platform"

Overall: A well-organized platform, its structure is intuitive, we can follow up without problems and its support is very good.

Pros: The implementation solution is very simple and fast. So for us it is something viable.

Cons: The platform is developing new functions, so we are sure that they will surprise us.

Alternatives Considered: TeamSupport Messaging & Live Chat
Danielle J.
Owner
Publishing, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 24, 2023

"I just can't believe this..."

Overall: My experience has been so good I'm going to offer to promote their service on our website at no cost. Whether they accept or not I don't know but this is the kind of business I want to do business with and the customer service is fantastic.

Pros: The low cost is by far one of my favorite features. I also like how easy it is for us now to communicate as a team.

Cons: To be honest I haven't found much of anything that I don't like I just hope they never change anything. I'm aware every software product or services has their weakness I just haven't found it yet.

Reasons for Choosing LiveCaller: Cost
Raymond F.
Daglig leder
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 9, 2022

"Great customer success software!"

Pros: LiveCaller is super simple to use, has all features you need to communicate effectively with your leads and clients, and customer support is great! Highly recommended!

Cons: I think all is good, so far. Perhaps if there was a knowledge base available, both for me as a user of Live Caller, and also built into the software - for me to offer to my clients, that would be great.

Reasons for Switching to LiveCaller: LiveCaller have both Web calls and Cobrowsing built in, which Hubspot are missing.
Lloyd P.
CEO
Design, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 7, 2024

"A great value for the money!"

Overall: I think it's a solid platform and it will work for most businesses

Pros: The feature set you get for the price is unbeatable

Cons: I wish it had interactions with AI. That would make it almost perfect

Verified Reviewer
Founder
Broadcast Media, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 28, 2022

"Best app ever!"

Overall: I think they have very good customer support

Pros: I love all the features and options of this app.

Cons: I think it covers pretty much everything