--- title: "Dito CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dito CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/209476/Dito-CRM/" page_type: "product" language: "en" --- # Dito CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dito CRM ## What is Dito CRM? Dito CRM is a tool that centralizes and manages the relationship between brands and their customers. Through the integration of information from a company's consumers in its platform, this software performs data segmentation and establishes the best action strategies. ies. ## What is Dito CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dito CRM?[Manage this product listing](https://www.g2.com/products/dito-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dito CRM 4.8 (12) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.0 (4,388) Value For Money 5.0 (9) Value For Money 4.0 (3,517) Customer Service 4.8 (11) Customer Service 4.1 (3,527) ## Dito CRM alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) [View all alternatives](https://www.capterra.com/p/209476/Dito-CRM/alternatives/) ## FAQs about Dito CRM Overview ### Which roles and teams benefit most from Dito CRM? Dito CRM is most used by CRM managers, CRM analysts, and marketing coordinators who need to segment audiences, automate campaigns, and track customer engagement. E-commerce and data analysts benefit from using it to connect shopper behavior with performance insights, while digital marketing teams use it to improve targeting, retention, and campaign results. Answer based on 12 reviews Overview ### What company size and industries is Dito CRM built for? Dito CRM is built for midsize businesses and enterprises in retail, with 50% of reviewers from midsize companies, 42% from enterprises, and 58% from retail. It also appears with Apparel & Fashion at 17% and Higher Education at 8%, aligning with omnichannel CRM needs for medium and large retailers. Answer based on 12 reviews Features and Usability ### What are the key features of Dito CRM? Dito CRM offers CRM and dashboard tools, plus contact management, lead management, and a contact database for organizing customer records. It also includes email management, email marketing, and email templates, along with marketing automation, segmentation, reporting and analytics, customizable reports, data import/export, mobile access, and third-party integrations. Integrations ### Which third-party tools and platforms does Dito CRM integrate with? Dito CRM integrates with 12 third-party tools across ecommerce, ERP, analytics, databases, and messaging. Key integrations include Shopify, VTEX, Tray, Twilio, Google Analytics 360, Microsoft SQL Server, TOTVS ERP, ERP CIGAM, Linx, Neomode, Tiki, and microvix. Getting Started and Support ### What training and onboarding options does Dito CRM offer? Dito CRM provides in person training, live online sessions, webinars, and videos to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover group learning, and videos offer self-paced reference for reviewing features and steps. Getting Started and Support ### What customer support options does Dito CRM offer? Dito CRM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Without reviewer feedback on support, no reliable claims can be made about response times, helpfulness, or common frustrations, so the available channels are the only confirmed support details. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers highlight the following as the CRM features buyers care about most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Dito CRM includes other CRM capabilities that reviewers also consider important, including **Contact Database** (**47%**) and **Contact Management** (**44%**). Together, these features give teams a central place to store customer details, track interactions, and keep contact records organized, helping businesses manage relationships more efficiently and support consistent follow-up. Contact Database 4.6 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.8 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 4.6 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Marketing Automation 4.8 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Reporting/Analytics 4.4 (9) 77.78% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Fields 4.3 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Dito CRM 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Reports: Reports specific to sales analysis for trends and strategies - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (12) 4.6 Based on 12 reviews ## Pricing Value for money 5.0 (9) ### Starting price Free trial not available Value for money 5.0 (9) 5.0 Based on 9 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Linx](https://www.capterra.com/p/160547/Linx-Low-Code-Development/)[ VTEX](https://www.capterra.com/p/159471/VTEX/)[ TOTVS ERP](https://www.capterra.com/p/191104/TOTVS-BI/)[ Neomode](https://www.capterra.com/p/191398/Neomode/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(10) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VS Victoria S. Marketing Coordinator Media Production ### "My experiene with Dito CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 18, 2025 Pros Dito CRM integrates data from physical and online stores, making it very easy to track and compare the two. Cons Due to the extensive and complex features, it takes a while to get onboarded properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RT Romario T. Analista Higher Education ### "dito acompanhamento" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 30, 2024 Pros Sistema compelto muito top, nos ajuda a manter um relacionamento Cons Existe algumas oportunidades que podem ser melhoradas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LC Lucas Cesar B. Coordenador de Marketing Digital Retail ### "Ferramenta Excelente para trabalhar CRM no mercado de Franquias" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2023 Pros Facilidade no uso, atualizações rápidas, novidades o tempo todo, bom atendimento, e suporte. Cons O custo de transferencia de base é extremamente alto. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Mariana C. Analista de Dados Apparel & Fashion ### "O melhor de todos!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 1, 2023 Pros Praticamente tudo! Todas as funcionalidades são de ótimo uso. Cons Apenas a dificuldade em aprender a fazer a segmentação. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Jovane P. Especialista de CRM Retail ### "Avaliação sobre Dito CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2023 Muito boa, ótimo atendimento da CS, ferramenta muito fácil de utilizar, exponenciando nossa receita e a praticidade de trabalhar o relacionamento com o cliente. Pros É possível trabalhar toda a jornada do cliente, reter os clientes ativos, reativar os inativos e incentivar a primeira compra de leads, também é possível trabalhar com diferentes canais de venda, SMS, E-mail, Push e WhatsApp Cons Até o momento não tínhamos integração com nosso APP, mas já está sendo ajustado, assim como algumas visões mais analíticas, que a Dito já está implementando! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP Ana Paula L. Analista de CRM Retail ### "Bom produto" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 9, 2023 No geral tenho uma boa experiência com a plataforma Pros Gosto da praticidade que a plataforma trás Cons Os recursos de variáveis são um pouco limitados, a página de configurar campanhas poderia ser mais ágil, as vezes trava e fica difícil de navegar Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Anne B. Analista CRM Retail ### "Dito na Reserva" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2023 Agilizou muito nosso dia a dia, atendimento é impecável e no geral, nos trouxe aumento significativo de receita. Pros Praticidade do produto, agilidade para realizar tarefas, funcionalidades rápidas e atendimento impecável. Cons Alguns recursos sentimentos faltas e são bem importantes, como por exemplo, webpush notification, poder enviar imagem no webpush, integração com o APP. Switched from [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) Funcionalidades Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LS Luna S. Analista de Marketing Apparel & Fashion ### "Todas as funcionalidades em uma ferramenta de CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 August 7, 2023 Experiência muito boa, suporte claro e rápido. Pros Possibilidade de criar campanhas personalizadas, através de todos os canais, resultando em conversões muito mais expressivas. Cons Treinamento para lojistas que estão na ponta. Principalmente sobre o Dito Agenda. Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/) Reasons for choosing Dito CRM Segmentação de clientes e RFM em poucos cliques. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FF Fernanda F. Analista de Ecom Retail ### "A Dito é um mega Parceiro!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2023 Em geral, a DITO trouxe muito autonomia para o dia a dia e o time sempre muito solícito em nos ajudar e agregar a estratégia do negócio. Pros Praticidade, Boa usabilidade e Agilidade do time de apoio. Cons Faltam algumas informações no DASH, receita final/ real. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MR Marcela R. Coordenadora de CRM Marketing and Advertising ### "Ferramenta prática e fácil de usar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2023 Pros O que mais gosto na Dito CRM é o atendimento e facilidade de uso da ferramenta (segmentação / extração de relatórios). Cons O ponto de melhoria é a parte de personalização para os canais de e-mail / SMS e Dito Agenda. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/209476/Dito-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.