# Ellevo Next Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ellevo Next Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/209521/Ellevo-Next --- # Ellevo Next Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Ellevo Next ## What is Ellevo Next? Ellevo Next is a 4th generation customer support SaaS that is transforming the way tech and software companies interact with their customers, as well as leading an internal customer experience revolution for Shared Services Centers, HR, Finance and other backoffice areas. It features all the tools backoffices and service desks need to publish services, automate operations, manage customer satisfaction, approve requests and integrate with ERP, CRM and Devops softwares ## What is Ellevo Next used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $24.99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ellevo Next?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://ellevo.com/en&name=Ellevo Next) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ellevo Next 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $24.99 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Ellevo Next alternatives [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Ellevo Next Overview ### What company size and specific industries is Ellevo Next built for? Ellevo Next is designed for B2B organizations that run customer service, IT, help desk, support, backoffice, and shared services operations. It fits companies that manage internal service teams or external support functions, especially those needing tools for service management across these business areas. Features and Usability ### What are the key features of Ellevo Next? Ellevo Next offers support ticket management, service level agreement (SLA) management, automated routing, prioritization, and alerts/escalation for case handling. It also includes multi-channel communication, email management, real-time chat, self service portal, knowledge base management, reporting/analytics, customizable forms, workflow management, and third-party integrations. Integrations ### Which third-party tools and platforms does Ellevo Next integrate with? Ellevo Next integrates with 2 third-party tools: Pluga and Zapier. These integration options connect the platform to external apps through workflow automation and connector services, giving teams a simple way to link Ellevo Next with other business tools. Getting Started and Support ### What training and onboarding options does Ellevo Next offer? Ellevo Next provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Ellevo Next offer? Ellevo Next provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available to describe support speed, helpfulness, or common frustrations, so the customer support experience cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Customizable Branding Add customized logos and colors to align with company branding Ellevo Next 23 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Import and export data to and from software applications Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Next Desk (per agent) $24.99 Per User,Per Month Next Desk (per seat) $29.99 Other,Per Month ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pluga](https://www.capterra.com/p/208338/Pluga/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.