Hornbill Corporate

SupportWorks



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Support
    Business Hours

Vendor Details

  • Hornbill Corporate
  • www.hornbill.com
  • Founded 1995
  • United Kingdom

About SupportWorks

Supportworks brings you the ideal combination of business process automation, functionality and flexibility. Its a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you dont need all the disciplines immediately, just switch them off until youre ready.


SupportWorks Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

SupportWorks Reviews

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