# Instatus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Instatus the right Incident Management solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/209673/Instatus/reviews --- Instatus 4.8 (27) [View alternatives](https://www.capterra.com/p/209673/Instatus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Instatus Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews JB Jacob B Co-FounderComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The free plan is perfect for what we need right now, and when we need to upgrade, the price is so much more reasonable than competitors. “ November 1, 2023 PA Paul A CTOHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “So far it's been poor; Apart from the poor support, the system has been a little unintuitive (finding where to add users, how to view your subscription).“ February 27, 2024 CH Cole H FounderComputer Software, Self-employedUsed the software for: 1-2 years. “They have exceptional UI, they are extremely cheap, and they have great customer support.“ June 27, 2023 A‎ Austin ‎ Indie makerInternet, Self-employedUsed the software for: 6-12 months. “Instatus integrates beautifully with uptime monitoring services like Uptime Robot so any outages or downtime that occur are instantly reported to your customer-facing page.“ June 9, 2021 A‎ Austin ‎ Indie makerInternet, Self-employedUsed the software for: 6-12 months. “Unlike alternatives, Instatus isn't flooded with extra features you will never end up using and the service has a really great API and documentation to automate status reporting in your own product.“ June 9, 2021 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jay D. CEO Consumer Services Used the software for: Less than 6 months ### "The best platform for incident reports. Period." June 9, 2021 5.0 Excellent! Didn't realize the need for allowing people to subscribe for updates but the fact that's there and it supports unlimited subscribers is huge. Pros Instatus is cost effective, looks great, and is fast to set up. When other status software is $100/mo+, Instatus makes it affordable to keep your users updated. And the team is super responsive and receptive to feedback. Can't ask for more honestly. Cons If there was a way for Instatus to run the website/app pings to see if your site is down instead of having to integrate with something for automatic updates that would be awesome. Would love to get rid of my Freshping account and just use Instatus. Alternatives considered [Freshping](https://www.capterra.com/p/173148/Insping/)[Statuspage](https://www.capterra.com/p/177360/Statuspage/) Reason for choosing Instatus It was much cheaper and it was the best looking. I'm a small business so pricing that's friendly for small businesses is huge! Review Source Response from Instatus June 10, 2021 Hi Jay, thank you so much for your review! So happy that you like it :D I'm planning on going into monitoring, but that's a secret of course :D CH Cole H. Founder Computer Software Used the software for: 1-2 years ### "Beautiful and efficient status pages" June 27, 2023 4.0 We have absolutely loved Instatus from the day we implemented it. It is fast, has a great user interface and experience, and is fairly cheap. Pros Instatus as a product is absolutely wonderful. They have exceptional UI, they are extremely cheap, and they have great customer support. Cons Some features that are available on more popular provider's free plans are unavailable on Instatus'. While I get that they need to make money, it is a small bit of an inconvenience. Alternatives considered [Freshping](https://www.capterra.com/p/173148/Insping/)[Statuspage](https://www.capterra.com/p/177360/Statuspage/) Reason for choosing Instatus It is cheaper, and has a way better user interface. Review Source Response from Instatus July 12, 2023 Hi Cole, Thank you so much for the review! PA Paul A. CTO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Clean UI, fair pricing, but communication has been very slow so far" February 27, 2024 1.0 So far it's been poor; Apart from the poor support, the system has been a little unintuitive (finding where to add users, how to view your subscription). Pros UI looks good, and the price is fair for a basic service like this. Cons The support has been below expectations. We subscribed to the pro account. When we looked at our subscription, it was not in USD. We asked if it could be changed to USD and we were told to cancel and then given a URL to resubscribe to make the subscription be in USD. However, this doesn't work. When we sign up, it shows a success page, but all the other pages still appear like we haven't signed up. We've been asking for help for over 24 hours now, with no response. It's a business day, so it's a bit concerning. Even if they replied by saying that it's an issue, and we are working on it, that would be much better than what we have now. We are wondering if this is a product we should use or not. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) We wanted something that could notify users. Review Source Response from Instatus September 18, 2024 Hi Paul, Sorry to hear you had a bad experience. We're working on making our support more responsive. Adding users location will be better with our new dahboard which will be released within a month. JL Johnny L. Co-Founder & Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Software, Friendly Founder" July 4, 2021 5.0 Pros I like everything that Instatus offers. They offer what the standard statuspage would, but at a cheaper price. I run a nonprofit, so we use our statuspage to inform our users about any technical issues. You can create incidents, link them up with third-party monitoring services, subscription services (even includes Discord notifications which are popular nowadays). It also has excellent, easy-to-follow documentation provided. I got everything set up in less than 20 minutes, connecting a custom domain was even easier! Cons Everyone is good, but I suggested a feature to the founder in the Instatus Slack for there to be a way to have incidents automatically create using your own custom template when your third-party monitoring system detects an outage. Other than that, everything looks good and works well! Alternatives considered [Statuspal](https://www.capterra.com/p/232041/Statuspal/)[Statuspage](https://www.capterra.com/p/177360/Statuspage/) Reason for choosing Instatus The pricing and the friendliness of the founder. Review Source Response from Instatus July 6, 2021 Hey Johnny, thank you so much for your review! :D JM James M. IT Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Great, feature-rich service for a great price" June 25, 2021 5.0 Overall great service and really happy with the product. Pros Easy to use, clean, easily understandable, and highly extensible. Cons Software is still fairly young, so some minor issues are to be expected. Support response is excellent though. Alternatives considered [Statuspal](https://www.capterra.com/p/232041/Statuspal/)[Admin Labs' Website Monitoring](https://www.capterra.com/p/140068/Admin-Labs-Website-Monitoring/)[Pingdom](https://www.capterra.com/p/131928/Pingdom/)[Freshstatus](https://www.capterra.com/p/185971/Freshstatus/)[Statuspage](https://www.capterra.com/p/177360/Statuspage/) Reason for choosing Instatus Overall was the most extensible, with the most intuitive interface for both admins and users, best overall value, and best support for the price. Review Source Response from Instatus June 28, 2021 Hey James! Thank you for your review :D I'll work on ironing out all the minor issues, so that it becomes a flawless :D MS Matt S. Director Telecommunications Used the software for: 6-12 months ### "Page review" June 8, 2021 5.0 It's very great alternative to status page, because not only that it's cheaper but also more customizable. Pros \- Fast and instant changes - Very customizable (CSS, JS, HTML, Alert options, Components options, everything practically) - Very intuitive Cons I didn't dislike anything really, everything was perfect even if something broke product team fixed it right away. Switched from [Statuspage](https://www.capterra.com/p/177360/Statuspage/) StatusPage was too expensive even on custom plan Review Source Response from Instatus June 9, 2021 Thank you Matt for your review! I'm so happy that you like Instatus :D A‎ Austin ‎. Indie maker Internet Used the software for: 6-12 months ### "Simple and painless status page service" June 9, 2021 5.0 The Instatus user interface is phenomenal and makes for a really great experience throughout the platform. Instatus integrates beautifully with uptime monitoring services like Uptime Robot so any outages or downtime that occur are instantly reported to your customer-facing page. Unlike alternatives, Instatus isn't flooded with extra features you will never end up using and the service has a really great API and documentation to automate status reporting in your own product. Really great service from an amazing maker. Pros Fast and easy setup process - Plenty of integrations - Support for custom HTML, CSS, JS - Feature rich - Lots of customization options - Flexible API Cons Nothing I can really say bad about this service. Any time I ran into an issue, the team was able to fix the problem right away. Switched from [Statuspage](https://www.capterra.com/p/177360/Statuspage/) StatusPage was too expensive and Instatus offers the same, if not a better feature-set for a more affordable price. Review Source Response from Instatus June 11, 2021 Thank you so much, Austin, for your review :D Leopold S. Designer Design Used the software for: Less than 6 months ### "InStatus can keep up with the big guys - and more!" May 30, 2021 5.0 I have to say that I'm rarely this excited about a tool. But with InStatus, everything is just right: lots of features and customization options, a free plan and a more affordable Pro package, and great customer support. I had a request and gave feedback and the \[SENSITIVE CONTENT HIDDEN\] personally replied within 24 hours and was super open to my suggestions. I am excited to see where the journey will go in the future and can't wait. Pros InStatus does everything right and is well on its way to compete with the big players like Uptime Robot or Statuspage.com. Not only the status pages look super clean and can be customized in design, layout and functions as desired. The dashboard is also clean and intuitive and offers a really large selection of different settings. In addition, the status pages are available in many languages, even in German, and the translation is very good. In addition, you can integrate existing services, because monitoring is not currently offered by InStatus out of the box. I also like to use the web widget, so that it is directly visible on my website whether there are currently restrictions and with a click on it you get to the detailed status page. Another plus: notifications (for users who have subscribed to them) can be sent via your own email address. A separate domain for the entire status page is available in the Pro package. Cons I would like to see monitoring taken over by InStatus, but think this is already in the works. It would also be great if the web widget could be customized a bit more, for example the background color. An app for Intercom is also a must-have and I think it won't be long before this will be available as well. Review Source Response from Instatus June 9, 2021 Thank you so much for your review Leopold :D You're the 1st and most detailed one so far, so thank you so much! DF Damian F. Chair of the Board of Directors, Exec Director of Engineering Computer Software Used the software for: 1-2 years ### "Instatus review" July 10, 2023 5.0 For the past 2-3 years of using Instatus, I've loved the updates. Such as the move from listed components to really customizable ones. Pros I like that this is a feature-rich alternative to Statuspage.io, and the customizability of it (custom CSS, domains, etc.) Cons Not anything that I least like about Instatus, Ali is a really good person and I enjoy using the product! Review Source Response from Instatus July 12, 2023 Hey Damian, Thank you for your review! :D VR Verified Reviewer Owner Computer & Network Security Used the software for: I used a free trial ### "Instatus is amazing f" January 3, 2024 5.0 Pros Instatus is amazing free webhooks it make it eazy for it to go on my discord and my clients Love it Cons I have no Cons it the best i love it thanks Review Source Response from Instatus September 18, 2024 Hey, I'm glad you're happy with Instatus! Thank you so much for the review! FAA Fayaz Ahmed A. Founder Computer Software Used the software for: 6-12 months ### "The best status page, incident reporting tool I've seen so far" July 10, 2023 5.0 Pros Their UI is extremely snappy, the pages I believe are static making them super snappy and fast to load. The single pricing 20 dollars makes it a steal tbh. Cons None as of now. If in futute I feel there's anything missing. I can definitely update this. Review Source Response from Instatus September 18, 2024 Hi Fayaz, I'm glad you're happy with Instatus :D Thank you so much for the review!! MC Matthew C. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Great Product " July 11, 2023 5.0 Pros Instatus is very easy to use and a great product. Cons I love everything about instatus at this time. Review Source Response from Instatus July 12, 2023 Hey Matthew, Thank you for your review! :D JB Jacob B. Co-Founder Computer Software Used the software for: Less than 6 months ### "Easy setup, does exactly what we need" November 1, 2023 5.0 Pros Instatus was incredibly easy to set up and get implemented with our other support tools. It took me less than an hour to set everything up, customize it, and pop it into our Intercom messenger. I'm super impressed with the customizability of everything and am confident we'll be able to configure whatever we need as we grow. The free plan is perfect for what we need right now, and when we need to upgrade, the price is so much more reasonable than competitors. It only took me 20 minutes of looking through status page products to know Instatus was the no-brainer choice. Well done! Cons If I had to pick something, I'd say I don't like that email notifications can't be configured to look like they're coming from our domain. This is only possible if you use one of the email providers they integrate with, which we don't. Would be nice if we could just configure our DNS records to authorize them to send emails using our domain like how Intercom does it. But this is not a big deal at all. Alternatives considered [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Review Source Response from Instatus November 3, 2023 Hey Jacob, Thank you for your review! Sure, we'll work on native custom emails! :D MK Maxim K. Founde Computer & Network Security Used the software for: Less than 6 months ### "Best Status Page Of 2021!" June 20, 2021 5.0 Pros I loved the speed of it, as I came from StatusPage I needed something fast and I like you can add HTML and CSS on the free plan! Cons Well they needed to add the auto change the status when there is maintenance after that everything else works great! Maybe also add a shorter domain for the free status page? Switched from [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Speed Review Source Response from Instatus June 21, 2021 Hi Maxim, thank you so much for your review! Will work on making maintenance better very soon! :D MB Malek B. CEO Computer Software Used the software for: 1-2 years ### "The right tool" May 7, 2022 5.0 Pros Handle incident perfectly, Good notification system, Easy integration, Cons No start-ups or pay-what-you-use model plans, Review Source Response from Instatus May 11, 2022 Thank you so much for your review! What do you think would be a good plan / price that we could add? MM Matthew M. Devops Engineer Computer Software Used the software for: Less than 6 months ### "Smashes the competition" June 9, 2021 5.0 Fantastic, has done everything I needed it to well and the developer is really responsive when there is a problem - which i should state has always been user error. Pros Has all the features I need for a much smaller cost than the alternatives. Cons I would like the ability to manage my own account a bit more, being able to reset my password etc. Alternatives considered [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Reason for choosing Instatus It had an attractive, modern look and was so much cheaper. Review Source Response from Instatus June 10, 2021 Hi Matthew, thank you so much for your review :D So happy that you like Instatus I'm sorry that reset passwords used to be a problem! Now when you enter a wrong password, you get the option to get a magic link instead, so you can easily login and change your password :D Arun R. Platform CTO Computer Software Used the software for: Less than 6 months ### "Simple, cost effective product" April 21, 2022 5.0 Pros Easy of use and straight forward pricing. Unlike other vendor who have crazy pricing Cons Nothing much, more customisation on graphs needed like zoom and pan for 24 hrs Review Source Response from Instatus May 11, 2022 Hi Arun, Thank you so much for the review! I 100% agree we need to improve metrics, yeah! We'll focus on it very soon! Surya P. Director & CEO Information Technology and Services Used the software for: 6-12 months ### "Best Website Status Page Maker!" April 12, 2022 5.0 In general, the free plan includes a variety of features and customization choices. The support team is outstanding and replies promptly. Pros Instatus makes it simple to create a status page for your website. On the free account, we can additionally include HTML and CSS which is a great feature for customization. Cons Well, it must include an auto-detect website status feature, and it would be excellent if it provides a shorter domain for the free status page. Review Source Response from Instatus May 5, 2022 Hi Surya, thank you for the review! Sure we'll move into monitoring soon! :D Maicol B. Student Computer Software Used the software for: Less than 6 months ### "Simple and powerful" June 8, 2021 4.0 Best status page I've tried so far, I can automate with montiors and do all the things with the web UI. The author also is often available to help, add features and answer questions via Slack Pros Semplicity, free licenses for open source projects Cons Missing official API packages for other programming languages (like PHP) Review Source Response from Instatus June 9, 2021 Thank you for your review, Maicol! Hopefully I'll be able to hire more people and release API clients for different languages :D JL Joshua L. Developer Computer Software Used the software for: Less than 6 months ### "Easy way to setup a status page" June 9, 2021 5.0 A really positive experience so far with Instatus and I'm considering getting the paid plan to be able to connect my own domain name. Pros I've been using Instatus for a few months for my status page after switching from Statuspage. It's super quick to setup with an easy to use UI to manage/create your status page. There's a wide range of customization options like custom HTML and CSS to allow you to customize your status page to fit your branding. The free plan is very generous compared to other tools with unlimited subscribers and a free API. Cons It'd be great to have a Zapier/IFTTT integration to allow Instatus to be connected to a wider range of services for status alert notifications. Switched from [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Customization limitations Review Source Response from Instatus June 10, 2021 Hi Joshua, thank you so much for your review :D I'll take a look into what can I do to support Zapier/IFTTT integrations :D AW Andrew W. Founder Computer & Network Security Used the software for: Less than 6 months ### "The Best Platform for Statuspages" July 17, 2021 5.0 Pros Instatus is incredibly easy to use and setup, while also having the ability to take a deep dive into customization. Even though we don't use their paid tier, the pricing is competitive with other status pages that I've used. The endless integrations are wonderful, and the status page is blazing fast. Cons The ability to drag-and-drop components would be wonderful (even though I'm pretty sure that's already being worked on). Other than that, we haven't run into any issues, and Instatus has been wonderful! Switched from [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Atlassian's pricing is horrendous, with many features being locked behind a steep paywall. Instatus offers (most of) the features we were looking for in their free tier, which made it a no-brainer to switch. Review Source Response from Instatus July 21, 2021 Hi Andrew! Thank you so much for your review :D I just released drag & drop VN Vlastimil N. CEO Consumer Electronics Used the software for: Less than 6 months ### "Best status page!" July 1, 2021 5.0 Pros Very easy to edit It is free to use Can integrate with UptimeRobot, FreshPing etc. Cons Custom domains are paid This is like only con i have. Switched from [Better Stack](https://www.capterra.com/p/202150/Better-Stack/) Because BetterUptime's notifications were confusing for our clients, and also it was really p2u (pay to use) Review Source Response from Instatus July 2, 2021 Hi Vlastimil, thank you so much for your review :D TH Tyler H. Owner Computer Software Used the software for: Less than 6 months ### "Amazing Service" June 20, 2021 5.0 Amazing Service providing users with a status page without all the added limitations and expensive pricing. Pros Easy to use & Friendly supportive staff. Cons Nothing to say here, everything is amazing Switched from [Statuspage](https://www.capterra.com/p/177360/Statuspage/) InStatus provides all the same features for 75% of the price and also offers a huge variety of the other services paid features for free. Review Source Response from Instatus June 21, 2021 Thank you Tyler for your review! I'm so happy that you like it :D EY Eric Y. Director of IT Information Technology and Services Used the software for: Less than 6 months ### "Good Simple Effective" June 23, 2021 5.0 Pros Incident Reporting Component customization Look and Feel Cons Communications management could be better. add more sophisticated outlets for emailing subscribers. Review Source Response from Instatus June 30, 2021 Thank you so much for your review, Eric! Would you please let me know the kind of emailing methods you'd like adding? Thank you! RA Rihan A. Founder Computer Games Used the software for: 6-12 months ### "Instatus makes you rethink status pages" June 10, 2021 5.0 Pros The simplicity and design of Instatus is outstanding. Instatus provides relief at a stressful time such as an outage by making it really easy to communicate with customers. Cons There were some minor UX issues in the dashboard which were promptly sorted after provide feedback. Alternatives considered [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Review Source Response from Instatus June 11, 2021 Hi Rihan, thank you so much for your review :D Similar Products Featured ## Related categories [Incident Management](https://www.capterra.com/incident-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.