--- title: "Compulink Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Compulink Software - reviews, pricing plans, popular comparisons to other Optometry products and more." source_url: "https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Compulink Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Compulink ## What is Compulink? Compulink is a healthcare software that combines electronic health records, practice management, and revenue cycle management capabilities. The system includes specialty-specific EHR functionality with customizable workflows and a OneTab layout that consolidates charting into a single-page interface. The practice management module automates billing, eligibility verification, and appointment reminders to support administrative efficiency. The DREAM suite provides patient engagement tools, including online scheduling, pre-registration, check-in, payment processing, and automated messaging through text, email, or voice. The revenue cycle management component offers claims management and denial handling services. Additional modules support ambulatory surgical centers with case booking and costing features, optical practices with point-of-sale functionality, and e-commerce operations. Analytics tools aggregate clinical, financial, and operational data into interactive reports. ## What is Compulink used for? [Optometry](https://www.capterra.com/optometry-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Top alternative Featured Overall rating Based on 284 user reviews Reviews sentiment Positive 82% Neutral 9% Negative 10% Pros & cons Flexible and extensive feature set Efficient electronic medical records system Disruptive and frequent software updates Persistent bugs and technical glitches ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Compulink?[Manage this product listing](https://www.g2.com/products/compulink-advantage/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Compulink 4.1 (282) VS. [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (282) Ease Of Use 4.6 (722) Value For Money 4.0 (205) Value For Money 4.3 (591) Customer Service 4.2 (263) Customer Service 4.3 (658) ## Compulink alternatives [4.5 (685)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.0 (1,392)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.1 (1,134)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/alternatives/) ## FAQs about Compulink Overview ### What problems does Compulink solve? Compulink solves fragmented clinical and administrative workflows by bringing scheduling, patient charts, documentation, insurance claims, payments, optical inventory, and reporting into one connected system. Customizable templates, layouts, and automated documentation reduce repetitive charting and support specialty-specific care. Optometry, ophthalmology, behavioral health, surgical, and multi-location practice teams benefit most. Answer based on 188 reviews Overview ### Which roles and teams benefit most from Compulink? Compulink is most used by optometrists, optometric physicians, doctors, and opticians managing patient care, clinical records, and vision services. Office managers, practice administrators, and billing managers use it to coordinate scheduling, payments, claims, and front-desk operations. Practice owners, directors of operations, and executives rely on reporting and oversight for multi-function practice management. Answer based on 263 reviews Overview ### What company size and industries is Compulink built for? Compulink is designed for private optometry practices, primarily small businesses, which account for 96% of reviewers, including solo providers and multi-location groups. Its main industry is Medical Practice at 57%, followed by Hospital & Health Care and Mental Health Care at 16% each. It also supports midsize and enterprise organizations. Answer based on 282 reviews Features and Usability ### What are the key features of Compulink? Compulink includes charting with auto-populated fields to keep clinical information current, plus claims management that tracks claim status throughout processing. Its core practice workflows also cover appointment scheduling, patient records management, billing and invoicing, and insurance eligibility verification. Compulink also meets HIPAA Compliant requirements. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Compulink integrate with? Compulink integrates with 10 third-party tools, including 4PatientCare, Clearwave, Collectly, Doctible, Phreesia, QuickBooks Online Advanced, Solutionreach, and Waystar. These connections support patient intake and communications, billing and payments, reputation management, accounting, and healthcare administrative workflows. Answer based on 17 reviews Getting Started and Support ### How easy is it to onboard and train a team on Compulink? Compulink offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say new staff can often learn basic navigation quickly, supported by trainers and tutorials. However, administrators and teams configuring customized workflows, billing, or integrations typically need more time, structured implementation planning, and ongoing training. Answer based on 52 reviews Getting Started and Support ### What customer support options does Compulink offer, and how do users rate the experience? Compulink offers email/help desk, FAQ/forum, knowledge base, and phone support. Users often describe knowledgeable, helpful staff, prompt callbacks, and effective issue resolution, including remote assistance. However, experiences vary: some report delayed callbacks, difficulty reaching support immediately, inconsistent troubleshooting, and reduced assistance for heavily customized setups. Answer based on 98 reviews Features and Usability ### How well does Compulink manage patient records and workflows? Compulink centralizes patient charts, scheduling, billing, reminders, and clinical documentation in one connected system. Optometry, surgery center, and multispecialty practices value configurable workflows and access from appointments to records. New staff may face a steep learning curve, and some teams find navigation, update changes, and multi-patient work less convenient. Answer based on 79 reviews Features and Usability ### How customizable is Compulink for different medical practices? Compulink lets practices tailor screens, templates, layouts, and workflow rules to specialty-specific needs. Multi-location offices and clinical teams value adapting documentation and forms instead of following a fixed process. Setup requires planning and training, however, and administrators should review updates because they can alter or override custom fields and functions. Answer based on 72 reviews ## Pros and Cons Flexible and extensive feature set 86% positive reviews out of 44 Most reviewers find features versatile, frequently updated, and capable of meeting diverse practice needs efficiently. Disruptive and frequent software updates 71% negative reviews out of 38 Most users comment updates are frequent, often introduce new issues, and require time-consuming adjustments after each release. Efficient electronic medical records system 88% positive reviews out of 24 Most users report electronic medical records simplify documentation, centralize patient data, and enhance workflow efficiency. Persistent bugs and technical glitches 89% negative reviews out of 27 Most reviewers indicate recurring bugs, interface problems, and slow resolution of technical issues disrupt daily operations. Comprehensive practice management capabilities 96% positive reviews out of 24 Most reviewers describe practice management as robust, adaptable, and effective for streamlining daily operations and growth. ## Features AI summary Based on 303 Optometry reviews Capterra data shows that buyers of optometry software rank the following features as their top priorities: - **Charting** (**67%** of reviewers rated this feature as critical) - **Appointment Management** (**56%**) - **Patient Records Management** (**61%**) Compulink supports all three of the features reviewers value most: **Charting**, **Appointment Management**, and **Patient Records Management**. Together, these capabilities help optometry practices document exams accurately, manage patient scheduling more efficiently, and maintain organized clinical histories, allowing teams to deliver consistent care and keep daily operations running smoothly. Charting 4.6 (24) 75.00% of 24 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Appointment Management 4.4 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Patient Records Management 5.0 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.9 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Management 4.6 (19) 78.95% of 19 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Appointment Scheduling 4.7 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Compulink 62 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - For Dermatologists: Software specialized for dermatologists - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Optometrists: Serves Optometrists - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Urologists: Intended to be used by urologists. - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Lab Integration: Receive lab results electronically - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Templates: Sample files or documents that could be customized as needed or used as is - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 4.0 (271) 4.0 Based on 271 reviews ## Pricing Value for money 4.0 (205) ### Starting price Free trial not available Value for money 4.0 (205) 4.0 Based on 205 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Doctible](https://www.capterra.com/p/187669/Doctible/)[ Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ rater8](https://www.capterra.com/p/177794/rater8/)[ Phreesia](https://www.capterra.com/p/131633/Phreesia/)[ Worldpay for Business](https://www.capterra.com/p/154146/Payment-Processing/)[ Clearwave](https://www.capterra.com/p/200050/Clearwave/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (263) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (263) 4.2 Based on 263 reviews ## User reviews Overall rating 4.1 Based on 284 reviews Filter by rating Counts reflect reviews available in this feed. 5(115) 4(114) 3(28) 2(12) 1(15) Mentioned topic Recent reviews first, then most helpful Dana C. Business manager Used the software for: 5+ years ### "Highly Customizable, Backed by Incredibly Pleasant Staff" 4.0 November 6, 2026 I was recently at a Compulink conference and am trying to implement a few features that I learned about. Pros The program is customizable and staff is incredibly pleasant to work with. Cons The must frustrating part of being a server based client is always being told that we need to be on the latest version before getting an answer to a question. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Pharmacy assistant Used the software for: I used a free trial ### "Flexible healthcare software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 Overall it’s a comprehensive solution for managing patients records, appointments and insurances. Although some features like pricing and security concerns needs to be addressed Pros The integration has all in one feature that allows patients records, appointments, scheduling and insurance management. Customer support is always rated high for quick and prompt response. Cons Sometimes extra security features can halt the system. The pricing is really high for new buisnesses. Also interface is feel complicated for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Executive Director Used the software for: 3-5 years ### "We would buy it again..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2026 Overall, Compulink has been a good experience for our practice. It is very easy to train new team members. You can quickly learn how to move around in the system. Pros Compulink does a great job of constantly improving their software. The newer updates make the screens much cleaner and save us a lot of unnecessary clicks. We also really appreciate the custom reporting tools, which make it easy to pull the exact data we need when a standard report doesn't cut it. Having everything in one place—where you can jump straight from the patient's exam to the eyewear section—is incredibly convenient.One of the biggest standouts is the support team. It is a huge plus to speak with experienced, long-term staff who actually know the system inside and out, rather than getting passed to someone with limited training. Whenever bugs or issues pop up, they handle them quickly. It is also great to see them actively growing and improving their patient management features. Cons If you want to tie a resource(like an OCT or Visual Field) to a doctors schedule, its not setup to easily do this for the patient representative. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Talor G. ADMINISTRATOR Used the software for: 3-5 years ### "COMPULINK- TOTAL PRACTICE CONTROL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2026 Overall, my experience with Compulink has been a journey of functional excellence balanced by technical demands. On the clinical side, it’s a powerhouse; the ability to customize the interface to my specific specialty is a breath of fresh air compared to "one-size-fits-all" platforms. The OneTab™ documentation and the seamless integration between the EHR and Practice Management have noticeably streamlined our patient flow, allowing us to handle everything from complex exams to retail billing within a single, unified database. When the system is dialed in, it feels like a precision tool that truly understands the nuances of my daily workflow. However, that power comes with a significant "complexity tax." The software isn't exactly intuitive out of the box, and the learning curve for new staff can be steep and unforgiving. While I love the customization, getting the system "just right" required a massive upfront investment of time and effort. I’ve also found that updates can be a double-edged sword—bringing necessary features but occasionally introducing frustrating glitches that disrupt our rhythm. In short, Compulink is an indispensable asset for any practice that demands total control over its data, provided you have the patience and technical appetite to maintain such a sophisticated engine. Pros 1\. Extreme Customization (The "Have It Your Way" Factor) The most praised feature of Compulink is its flexibility. Unlike "cookie-cutter" EHRs that force you into a specific workflow, Compulink allows you to: Modify layouts: You can literally drag and drop elements of the patient chart to match how you actually talk to patients. Build specialty screens: Whether it’s sports medicine or optical retail, you can remove unnecessary fields (like weight or BMI) to keep documentation clean and relevant. 2. The "One-Screen" Documentation Strategy Compulink’s OneTab™ layout is a game-changer for clinic efficiency. Everything at a glance: Nurses and technicians can often complete 90% of their documentation on a single screen without clicking through endless tabs. Favorites & Presets: Users love the ability to set up "Favorites" for common diagnoses or treatments, which reduces charting time to under three minutes for many routine visits. 3. Seamless Practice Management & Optical Integration For practices with a retail component (like Optometry), Compulink is a "one-stop shop." Inventory & Billing: It handles the clinical exam, the glasses/contacts order, and the insurance claim in one fluid motion. Single Database: Because the EHR and Practice Management (PM) share one database, there is no "lag" or "syncing error" between the front desk and the back office. 4. AI-Driven Efficiency The 2026 versions of Compulink have leaned heavily into SMART Workflow® and AI features: Automated Status Tracking: The system automatically identifies which room a patient is in and what the next step is, reducing "dead time" in the hallway. Coding Assistance: The built-in "Standard of Care" engine helps suggest codes based on your documentation, which helps maximize reimbursement while staying compliant. 5. Stellar Support & Stable Pricing While software glitches are a reality for any platform, Compulink’s customer service consistently receives high marks. Quick Response: Users report that technical support is knowledgeable and easy to reach by phone. Predictable Costs: In an era of "subscription creep," users appreciate Compulink’s relatively stable and transparent invoicing. Cons 1\. The Steep Learning CurveCompulink is not a "plug-and-play" system. New users often find the interface overwhelming because there are so many buttons, tabs, and options. Training Intensity: It takes significant time for staff to become proficient. Many practices report that the initial training period feels too short for the amount of information they need to absorb. Non-Intuitive Navigation: Some tasks that should be simple (like finding a specific patient ledger or modifying a table) require navigating through multiple layers of menus that don't always follow modern "web-standard" design logic.2. "Update Anxiety" & GlitchesBecause the software is frequently updated to keep up with medical regulations, users often deal with "version instability." The "Fix One, Break Two" Cycle: It is a common complaint that a new update will fix a minor bug but inadvertently cause a glitch in a completely different part of the system, such as the scheduler or the prescription module.Workflow Disruption: Updates can sometimes reset custom settings or change the location of icons, forcing the staff to relearn their "muscle memory" workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Allison L. Medical Assistant Used the software for: Less than 1 year ### "Compulink is THE one for you!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Compulink does a little bit of everything but it mainly stores electronic health records (EHR) and practice management software. They cater to over 30 medical specialties. Pros I love the optical practice, patient management, and access and availability. There are no bugs and issues. The customer support and security makes the software value for money. Cons I didn’t have any dislikes about Compulink. It’s a number one product in my book and I only have positive things to say about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Optician Used the software for: 1-3 years ### "Compulink EHR for the win" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2025 It has been a wonderful change from our old EHR and it keeps things streamlined and the reports are easy to read and print. Pros I am able to keep all of my charts, financial records, insurance payments, and patient reminders all in one great program! Cons There are so many unused features that I am unable to delete. I do not use a clearing house for billing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel D. 4.5 November 6, 2026 AI summary based on a full review This software enhances reporting capabilities and streamlines workflow and billing, making it a valuable tool for practice management. The reviewer did not mention any major drawbacks, highlighting satisfaction with the switch from Officemate. Log in to unlock the full review, detailed ratings, and pros & cons VR Verified Reviewer Squad Leader // Combat Engineer Used the software for: Less than 1 year ### "Compulink is a very easy to learn and intuitive program." 4.0 July 19, 2018 Pros I like that you can auto populated 'positives' and that you can forward exam findings from last visit. Cons What I like least about Compulink is that it doesn't track your patient count for you. This makes it difficult at a school for the students. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Robert H. Medical Director Used the software for: 1-3 years ### "Compulink Orthopaedic Advantage is the best orthopaedic EHR solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2020 Very well-integrated and coordinated implementation team. Although \[SENSITIVE CONTENT HIDDEN\] was primarily responsible for our implementation, everyone on the implementation and support teams have been very helpful and friendly. I have not had any bad or difficult interactions with anyone at Compulink. Pros Although, the software was originally written for ophthamology, Compulink has done a great job adapting to orthopaedic surgery with Compulink Orthopaedic Advantage. The visual diagnosis engine function is very helpful for identifying and documenting specific pathology in various anatomic regions. The software easily accomodates the physician/provider preference for input to the EHR. There are template for dictation, drop-down menus, or manual entry (scribe). Microsoft Remote Access for Compulink Cloud Advantage implementation was very easy and device friendly. I am able to access Compulink from literally anywhere with internet access on my iPad, Windows, Mac, Android, laptops, etc.... I was able to easily and effectively implement DICOM MWL to manage my patient workflow with in-office X-ray and cloud PACS. Cons Customization of template features is somewhat difficult to do on your own, if you are hands-on. The technical and implementation support is outstanding and will customize for you. There are still some bugs that need to be fixed and features that I would like to see implemented. Web Registration is tedious and slow for patients. All patient outcome measures are displayed and may not necessarily be relevant to the patient. Need to be able to designate the outcome measures for each particular patient. Caveat: I did not have my own IT person. I implemented the software, myself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinical Psychlologist Used the software for: 1-3 years ### "1 year in... honest review of Compulink" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 7, 2020 The biggest problem that compulink has is that lots of their software doesnt work. I mean, it does--- but it doesnt for a psych practice. The best example of this is that the insurance verification doesnt verify mental health codes--- in software titled PsychAdvantage. Its very clearly ophthalmic software that they barely put any effort into making work for psych. Their support is hit or miss- some of them are great- and some- like their business office manager- have ethics problems and border on straight up theivery. Their quickbooks integration flat out does not work-- their own people took 6 months and could not get it to work (their own software) and then did not want to refund us. Who does that? Many of their employees are unaware of the functions their software reportedly has-- and with good reason- the software doesnt really do that. Technically, it could (telemedicine is this way) but no one would ever use it. The other employees tend to be condescending, and mix in "hmm, I've never heard of the product doing that". They have zero accountability for their software not working, often act condescending, and always want you to "run diagnostics". When they dont want to handle their software not working, they refuse to talk to you. I've come to call this "classic compulink". Also, their ledger straight up cannot handle multiple locations. The software is pretty terrible at handling ERAs, if you're being paid electronically. Pros notes are easy to write. Most my documentation takes about 3 minutes per patient to write up. When features work, they sometimes work well (albeit often glitchy, often broken) Finished product (therapy note as a pdf) looks fantastic. Since we now get paid electronically, we get paid faster. Cons \-glitchy. Often produces ridiculous errors. Not at all intuitive. To learn how to use the software, you essentially have to get used to all their glitches, so you eventually learn how to avoid them. Dont waste time asking them to fix them, either. - "Running Diagnostics" is an impractical pain, and a fool's endeavor, as it is yet to actually do anything. I would be pleased if I never ever heard that again from someone at Compulink, ever again. I'll not hold my breath waiting for it to work. I would ballpark that we're currently at 0/50 in this endeavor. - Insurance verification in a program called Psych Advantage (which we could pretty easily argue should aptly be called Psych Dis-advantage), which actually does not verify the mental health benefits of the insurance is purely ridiculous. There's no way around that other than admitting that you made this program for medical practices and never bothered to actually tailor it to mental health, and that's clear. -The lack of knowledge and agreement about your own software that you own employees have is disconcerting. I called more than a handful of times about integrating quickbooks ( great example, because their own website says the product does this), yet many of the employees took this as brand new information or denying it outright. A similar thing occurred when their own employees were unaware there was a telehealth built in option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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