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HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire company with powerful out-of-the-box functionality. The platform offers features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation, project management and CRM. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.
Provider
Halo Service Solutions
Located In
United Kingdom
Foundation
1994
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Linux, On-Premise Windows
Mobile Apps
iOS, Android
Training
Live Online, Videos, In Person, Documentation, Webinars
Support
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)
Ideally suited to Managed Service Providers looking to for a modern PSA solution.
Content Source: HaloPSA
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HaloPSA Reviews
Pros
From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.
For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements.
This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.
The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.
Cons
They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.
However, this is a criticism I would level at any decent and comprehensive PSA systems.
At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.
The only cons we have with the system are small quality of life problems.
"Modern PSA for IT Providers and more"
Pros: Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do.
Cons: It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing.
"Quite flexible compared to competition…"
Overall: Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently.
Pros: The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing.
Cons: It can be quite confusing, especially the user configuration of the ticket views and some other settings.
"Your Service Desk Ticketing Partner"
Overall: The best ticketing application I have used to date. I spend more time in HaloPSA than I do in my own home.
Pros: Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP.
Cons: Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable.
"Easily the Best PSA We've Used"
Overall: Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.
Pros: Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.
Cons: While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.
"Has a Lot of Options and Integration, and Excellent Customer Support"
Overall: I think there are so many excellent options to help customize everything for your company, however I have to reach out to customer services for a lot of help as the guides they provide are not always as detailed as they could be. However their customer service always helps me figure out what needs to be done or helps me fix issues. Love it!
Pros: There are SO many ways to customize your company!
Cons: The guides provided are not at comprehensive as they could be.
