# HaloPSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HaloPSA the right Help Desk solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20971/HaloPSA/reviews --- HaloPSA 4.9 (36) [View alternatives](https://www.capterra.com/p/20971/HaloPSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HaloPSA Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews LB Lauren B Office ManagerComputer & Network Security, 2 - 10 employeesUsed the software for: 6-12 months. “However their customer service always helps me figure out what needs to be done or helps me fix issues.“ May 20, 2024 MR Michael R DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised.“ August 9, 2021 JR Jonathan R OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.“ April 20, 2021 MR Michael R DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The system is well designed with a fresh and modern look and interface.“ August 9, 2021 JR Jonathan R OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “So much so that we've been able to save some money and eliminate other products from our stack.)“ April 20, 2021 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas B. Director Information Technology and Services Used the software for: Less than 6 months ### "Modern PSA for IT Providers and more" April 19, 2023 5.0 Pros Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do. Cons It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) We were looking for a more modern and feature rich product that gave us the ability to grow and the product scale with us. Review Source TB Tyler B. Tier Two Technician Computer & Network Security Used the software for: 2+ years ### "Halo - The golden standard for PSA" March 16, 2026 5.0 I can't praise HaloPSA enough! We switched over a few years ago and I am extremely happy that we did. This has been one of the best decisions we made to make the move and it has helped our team manage our day to day operations with ease. Pros Halo is easily the best PSA we've used. It is highly customizable, easy to use, has great customer support and we can outline our processes directly inside the tool. This is used for our primary ticket management system and it does exactly what we need. Cons The set up can certainly take some time, especially if you have a lot of custom workflows. But this can be said about many PSA's. Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Connectwise is a good product, but it was not keeping up with our demand. It was slow and clunky and did not give us much as far as customization. Review Source AB Adrian B. personal Accounting Used the software for: I used a free trial ### "Learning psa review" June 6, 2025 5.0 Overall, HaloPSA is a powerful and flexible PSA tool. It offers excellent automation, reporting, and integrations, which help streamline IT service management. While there is a learning curve for some advanced features and occasional minor performance issues, the platform greatly improves efficiency and service delivery. Support is responsive, and frequent updates show ongoing product improvement. Pros it was really gooIntuitive interface, seamless automation, strong reporting tools, great integration with other apps. Cons Limited customization options, occasional performance lags, learning curve for advanced features in my opinion. Review Source NF Nick F. CTO Information Technology and Services Used the software for: 2+ years ### "Great product, very customizable, but sometimes complex" May 5, 2025 5.0 Our overall experience has been positive. Halo is a great product and a great team. It has not been problem free, but it has definitely been positive. Pros Halo's customizability is unlike any other software I have used. It allows us to build it to function how we need. Cons Halo's greatest strength, its customizability, also plays into its greatest weakness. Its incredibly complex with many different settings that can have large impacts when changed. Sometimes this can be confusing, but I am not sure how else you would provide the incredible customizability otherwise. Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing HaloPSA None of these alternate products would allow the custom billing we required. Review Source CR Christopher R. Tier Two Information Technology and Services Used the software for: 2+ years ### "An Absolute Powerhouse" May 15, 2025 5.0 We were moving away from Zendesk for cost reasons and decided to give HaloPSA a try. We were not disappointed in the least. Absolute powerhouse of a software that does things we could never dream of doing in past software filling the same roles. Pros Has absolutely everything you could ever want out of a PSA platform, from user management, asset management, ticketing, automation, you name it. Cons At first it was a lot to learn (a million different options, settings, infinitely customizable) but once you put the time in to figure it out you'll be happy to have the option to do anything you can imagine. Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HaloPSA At first because it had the best price, but now it feels like we'd never need to try another PSA. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) At first cost, but we stayed with Halo due to how great it has become after putting in the time to set it up. Review Source WS Will S. System Engineer Computer & Network Security Used the software for: 6-12 months ### "HaloPSA for MSPs: An Honest Review" June 17, 2025 5.0 My overall experience has been an 8/10. Some of the integrations. Halo really is customizable to whatever you want it to be. I would recommend it to any organization that can invest the manpower to build it out. Pros The amount of integrations you can do for one. I also like the ability to build runbooks based on the integrations. Cons It comes as a blank slate. If you don't have the manpower in your organization, taking on this can be daunting. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Autotask has become dated. Lack of features and support. Review Source BA Broderick A. CEO Information Technology and Services Used the software for: Less than 6 months ### "C suite Management " July 10, 2025 5.0 Easy to configure, gets a little deep in the weeds to make certain function work. However its a very powerful system Pros Integrates well with multiple application as IT Glue, Ninja Huntress. Configuration was easy Application developer provide steps Cons The minimum 5 seats to use the system. We are small shop everyone will not have access to use the system. I Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing HaloPSA Independent of all other system, but integrates with most Review Source JR Jonathan R. Owner Information Technology and Services Used the software for: Less than 6 months ### "Easily the Best PSA We've Used" April 20, 2021 5.0 Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience. Pros Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies. Cons While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible. Alternatives considered [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[SherpaDesk](https://www.capterra.com/p/136172/SherpaDesk/)[RangerMSP](https://www.capterra.com/p/10010566/CommitCRM/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing HaloPSA All of the aforementioned features and the ability to self-host the product at a fair price gave HaloPSA the clear win. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Lack of features in previous offerings. Noncompetitive pricing. Poor support. Review Source CW Colby W. Manager Real Estate Used the software for: Less than 6 months ### "Integrated systems over your entire portfolio? Give HALOPSA a try--you won't be disappointed!" August 4, 2025 4.0 Where to start? It was such a great experience being able to integrate all of the tools that halsopsa supports, we have been able to track sales and projects better than ever before, leading us to be able to streamline how we advertise. Pros HaloPSA has everything we need, all in one place with the ability to connect all of our data, it has made the difference in how we perform. Cons The analytics were a bit hard to decipher in the beginning, but with a little bit of training, we were able to read the reports and gain a better understanding of where we are at as a company. Review Source MB Matt B. IT Project Management Hospital & Health Care Used the software for: 1-2 years ### "Halo PSA - Customize To Your Hearts Content" May 27, 2025 5.0 Overall I am very pleased with Halo PSA. It gave our business a lot more options of flexibility where other similar software's could not. Pros What i like most about Halo PSA is the fact you can customize everything you can imagine for your own individual needs. It can be stock, or you can customized to your hearts content. Cons To be honest there is not much I don't like about Halo PSA. If I had to be nit picky I would say the mobile version isn't as illuminating as the desktop web version. Review Source jW jordan W. Engineering Support Aviation & Aerospace Used the software for: 6-12 months ### "Upgrade to helpdesk" January 15, 2019 5.0 Pros It has a vast amount of features that links it to many aspects of a company the support staff are very good and accommodating and reply quickly customization from NetHelpDesk on installation was next to none very willing to accept any changes and make them happen Cons take a wee bit of time to get your head round the way things link together from a admin perspective Review Source SH Sarah H. Director of Operations Information Technology and Services Used the software for: Less than 6 months ### "Excellent PSA for our business!" May 13, 2019 5.0 Pros The software is easy to use, configurable in most ways, and does exactly what we need it to. Cons The billing piece is a little challenging, but the other features are well worth this minor inconvenience. Review Source MM Mohammad M. Managed Service Tech Computer & Network Security Used the software for: 1-2 years ### "Excellent CRM" May 2, 2025 5.0 Ticket trage, scheduling, asset and customer managemnet, asset inventory. Pros wide range of capability and enhance customer, asset and software management Cons Don't have the option to pick up a specific user. example general user. Review Source wilson L. Service Desk Agent Information Technology and Services Used the software for: 6-12 months ### "un producto recomendable 100%" January 2, 2025 5.0 Muy buena utilice durante un buen tiempo utilice Polaris, recientemente la empresa cambio de programa y fue para bien, fue una de las mejores innovaciones del ultimo año, es flexible compacta muy robusta y tiene todas las herramientas que se requeiren para la gestion, planificacion y medición de un proyecto Pros Esta aplicacion te ayuda a gestionar procesos en relacion a gestion de Proyectos los beneficios superan con creces los inconvenientes, el portal del cliente es increíble y la gestión de incidencias es más potente y flexible que cualquier cosa que haya usado jamás. Cons puede ser algo complejo adaptarse a su infraestructura dependiendo el programa o sistema de gestion que hayas realizado anteriormente Switched from [Polaris PSA](https://www.capterra.com/p/214960/Polaris-PSA/) Campios de los procesos operativos de la compañia Review Source MU Maria U. Customer Support Manager Management Consulting Used the software for: 1-2 years ### "A Great Solution For Enahncing Customer Service " January 2, 2025 5.0 Pros With HaloPSA, we have been able to perfect customer service. It makes handling ticketing, documentation and tracking easy. It is an easy to use product. Cons HaloPSA is the very best. No flaws so far. Review Source AV ASHLEY V. Office Manager Information Technology and Services Used the software for: 1-2 years ### "Best Platform" December 18, 2024 5.0 Halo has been very easy to use for our team, keep our staff and clients updated in real time. Pros The ticketing system shows all updates and sends reminders if you have something pending. Cons There were not many professional looking quote templates, but we were able to go in and easily customize some to our liking. Review Source AM Andrew M. Technical Support Information Technology and Services Used the software for: 6-12 months ### "Your Service Desk Ticketing Partner" November 28, 2023 4.0 The best ticketing application I have used to date. I spend more time in HaloPSA than I do in my own home. Pros Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP. Cons Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable. Review Source LB Lauren B. Office Manager Computer & Network Security Used the software for: 6-12 months ### "Has a Lot of Options and Integration, and Excellent Customer Support" May 20, 2024 5.0 I think there are so many excellent options to help customize everything for your company, however I have to reach out to customer services for a lot of help as the guides they provide are not always as detailed as they could be. However their customer service always helps me figure out what needs to be done or helps me fix issues. Love it! Pros There are SO many ways to customize your company! Cons The guides provided are not at comprehensive as they could be. Review Source Steven D. Manager Network Operations Information Technology and Services Used the software for: 1-2 years ### "Flexible helpdesk software" January 25, 2019 4.0 We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before. Pros Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools. Cons The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database. Review Source Robbie E. Service Manager Information Technology and Services Used the software for: Less than 6 months ### "Top quality Service Desk software" January 15, 2019 5.0 Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough! Pros We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing. Cons The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative. Review Source MR Michael R. Director Information Technology and Services Used the software for: 6-12 months ### "HaloPSA Review" August 9, 2021 5.0 HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised. HaloPSA has been the only one that has really delivered in all of these areas and is very competitively priced indeed. Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable. Pros The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time. Cons As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want. Review Source JC Jarod C. Support Technician Information Technology and Services Used the software for: 6-12 months ### ""Clever title goes here" " October 6, 2023 5.0 Overall my experience with HaloPSA has been great. Pros The ability to build out work flows and linking these work flows to specific ticket types. Cons I find that the stock system can be clunky at times Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Syncro is Garbo Review Source KH Kane H. Network Engineer Computer & Network Security Used the software for: 2+ years ### "Ticketing software that makes the job easier." February 17, 2023 5.0 Pros the layout is simple to use and everything you need to know is right there. Cons All the tabs down the left are a little difficult when you're not used to them, and the sales and customer ones etc. Review Source CS Colin S. Director Information Technology and Services Used the software for: 2+ years ### "Effective Helpdesk System" June 13, 2019 5.0 Pros We have used NetHelpDesk for many years, it transformed the way we organised our helpdesk ticketing. After several tries using other software, we installed a trial version of NetHelpDesk which we hosted on our own server, it was up and running in hours, easily integrated into our Exchange mail system. Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system. Cons At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators. Review Source Matthew R. Support Team Lead Computer & Network Security Used the software for: 2+ years ### "Extremely Customisable" December 6, 2018 5.0 Pros Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable. Cons The features we are not using can get in the way sometimes. Review Source Similar Products Featured ## Related categories [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Professional Services Automation](https://www.capterra.com/professional-services-automation-software/)[Help Desk](https://www.capterra.com/help-desk-software/)