# Page 2 | HaloPSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HaloPSA the right Help Desk solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20971/HaloPSA/reviews --- HaloPSA 4.9 (36) [View alternatives](https://www.capterra.com/p/20971/HaloPSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of HaloPSA ## Showing most helpful reviews Showing 26-36 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Tj B. Senior Consultant Information Technology and Services Used the software for: 1-2 years ### "Stands out from the crowd" October 29, 2020 5.0 Pros Extremely customisable and incredible feature set. It has all the features you could want from a PSA solution. If it's missing the team at Halo is very receptive and will most like include it in a future release Cons Learning curve is steep but the support is always on hand to help implement. Review Source VR Verified Reviewer General Manager Information Technology and Services Used the software for: 6-12 months ### "Packed full of feautures" June 3, 2020 5.0 Pros The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic. Cons No native way to securely store passwords, but the guys gave us a great workaround Review Source DW Dean W. Senior System Admin Information Technology and Services Used the software for: Less than 6 months ### "Quite flexible compared to competition…" February 6, 2023 5.0 Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently. Pros The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing. Cons It can be quite confusing, especially the user configuration of the ticket views and some other settings. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) We really needed a modern solution from our custom database that didn't require in-house maintenance. Review Source Matthew R. Technical Director Information Technology and Services Used the software for: Less than 6 months ### "The perfect fit" October 3, 2019 5.0 For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements. From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required! Pros The ability to grow into it's product as and when required. Cons Minor bugs and the very rare slow performance Review Source pG peter G. Customer Support Manager Information Technology and Services Used the software for: 1-2 years ### "Review of NetHelpDesk " February 16, 2017 5.0 I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always Pros Its ease of use and flexibility Cons Very little, expect for some gaps in data linking to emails Review Source RK Ross K. Information Technology and Services Used the software for: 6-12 months ### "really good, made things so much easier" November 24, 2016 5.0 Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry. Pros After sales support cross department use integration with other programs Cons haven't found any yet Review Source VR Verified Reviewer Infrastructure Support Manager Information Technology and Services Used the software for: Less than 6 months ### "Great fit for an MSP" January 8, 2019 5.0 NetHelpDesk brought our support systems right up-to-date. Pros \- Affordable - Lots of features - Helpful and responsive team - Easy to use/implement Cons A bit more functionality in the reporting suite would be nice, namely dashboards in document form. Review Source AG Alexandros G. Civil Engineer Civil Engineering Used the software for: 1-2 years ### "Improve your management productivity through HaloPSA" December 31, 2022 5.0 Pros 1)Customization and branding: Halo PSA is easy for user to customize and brand, which could be useful for organizations that want to tailor the software to their specific needs and branding.2)Excellent support: The software has "excellent" support from the start, which could be a major advantage for teams that need help getting started or encountering issues during use. Cons Small quality of life problems, which could be a minor inconvenience for teams using the platform. Review Source AS Andy S. Operations Manager Information Technology and Services Used the software for: Less than 6 months ### "Great Product ! " May 16, 2019 5.0 This solution has now made it possible for us to use the multi tennant platform, meaning our customers can view their own customised portal / dashboard etc. Pros This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent Cons Cant Brand the login page, Not everything is available on the web app as yet Review Source GM Giles M. Used the software for: ### "NetHelpDesk Review" March 7, 2017 4.0 NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket. Review Source CH Colin H. Used the software for: ### "Functional System" February 24, 2017 4.0 NetHelpDesk is a very functional system that can reliably be used in many ways, and the support is also very comprehensive. Review Source Similar Products Featured ## Related categories [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Professional Services Automation](https://www.capterra.com/professional-services-automation-software/)[Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.