--- title: "HaloPSA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HaloPSA Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/20971/HaloPSA/" page_type: "product" language: "en" --- # HaloPSA Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HaloPSA ## What is HaloPSA? HaloPSA is a professional services automation software that modernizes IT service delivery through an all-inclusive platform. The system features a service desk with specialized ticketing capabilities, sales and CRM functionality for enhanced pipeline visibility, and a self-service portal that streamlines customer interactions. The platform includes comprehensive reporting tools that facilitate data-driven decision making alongside contract management features that track agreements. Billing and invoicing processes are simplified through automation, while stock management centralizes inventory control. Additional capabilities include project management from initiation to completion and time tracking for billing accuracy. The platform integrates with numerous business applications, allowing teams to consolidate workflows in a single environment. Powered by AI technology, HaloPSA delivers a complete solution with all features included as standard. ## What is HaloPSA used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 98% Neutral 3% Negative 0% Starting price $119 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HaloPSA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://haloitsm.com/&name=HaloPSA) ## HaloPSA Overview Updated August 2026 AI summary HaloPSA offers cloud-based help desk and professional services automation for businesses of all sizes, bringing together ticket management, SLA tracking, workflow automation, and reporting to support IT service operations. Its customizable interface, multi-channel support, and integration capabilities help teams manage requests, assets, and billing, with customer support noted as especially responsive during setup and ongoing use. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HaloPSA 4.8 (40) VS. [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting Price $119 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (40) Ease Of Use 4.7 (374) Value For Money 4.5 (36) Value For Money 4.4 (357) Customer Service 4.8 (39) Customer Service 4.5 (358) ## HaloPSA alternatives [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (202)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (454)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/20971/HaloPSA/alternatives/) ## FAQs about HaloPSA Overview ### Which roles and teams benefit most from HaloPSA? HaloPSA is most used by IT support teams, managed service providers, and operations leaders who need centralized ticketing, service delivery, and workflow oversight. Help desk technicians and infrastructure staff use it to resolve requests efficiently, while directors, executives, and office managers rely on reporting, coordination, and operational visibility. Answer based on 36 reviews Overview ### What company size and industries is HaloPSA built for? HaloPSA is built mainly for small businesses in IT services, with 89% of reviewers from small companies and 65% from Information Technology and Services. It serves managed service providers, IT departments, telecommunications firms, consultancies, software companies, and cloud solution providers, with additional use in Computer & Network Security at 16%. Answer based on 39 reviews Features and Usability ### What are the key features of HaloPSA? HaloPSA offers help desk management, ticket management, incident management, problem management, and service level agreement (SLA) management for service operations. It also includes asset lifecycle management, IT asset tracking, remote monitoring and management, billing and invoicing, reporting and analytics, workflow management, and a self service portal. Pricing ### How much does it cost and what fees or limitations are included? HaloPSA starts at $119 per user per month for the all-in-one plan, which includes all features. Pricing varies by team size, and a temporary 10-user minimum applies for now. A free trial is available, and reviewers describe it as competitively priced. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does HaloPSA integrate with? HaloPSA integrates with over 40 third-party tools and platforms, including communication and IT services such as 3CX, Microsoft 365, and NinjaOne, plus finance software like Xero. Its catalog also includes Acronis Cyber Protect, Act! 365, Addigy, Adobe Acrobat, Adobe Commerce, AlertOps, and Calendly. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does HaloPSA offer? HaloPSA provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference, and videos provide on-demand walkthroughs. Answer based on 4 reviews Getting Started and Support ### What customer support options does HaloPSA offer, and how do users rate the experience? HaloPSA offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, helpful, knowledgeable, and thorough, with issues often resolved quickly. Some note the documentation and guides can lack detail, leading them to contact support more often for setup or customization help. Answer based on 17 reviews Ease of use ### Is HaloPSA easy to use? HaloPSA feels intuitive for daily ticketing and client work, but setup and navigation can take time to learn. Many MSP teams like the clean layout, filtering, portal, and customizable workflows, while some users find the many settings, side tabs, and stock features confusing until training and configuration are in place. Answer based on 10 reviews ## Features AI summary Based on 5,070 Help Desk reviews Capterra reviewers highlight these as the features buyers value most when choosing Help Desk software: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) HaloPSA includes **Ticket Management** and **Service Level Agreement (SLA) Management**, giving support teams a clear way to organize requests and track response commitments. However, it does not offer **Real-Time Notifications**. Instead, it provides other important features that reviewers also rate highly, including **Access Controls/Permissions** (**37%**), **Reporting/Analytics** (**35%**), and **Alerts/Escalation** (**34%**). These features help businesses control user access, monitor service performance, and route urgent issues to the right people, allowing teams to manage support work with more consistency and accountability. Ticket Management 5.0 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Service Level Agreement (SLA) Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Access Controls/Permissions 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Third-Party Integrations 4.7 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes HaloPSA 101 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anti Virus: Prevents, detects and removes malware - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Forecasting: Form predictions based on past and present data/trends - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Projects: Ability to handle several projects simultaneously - Patch Management: Install software updates and bug fixes remotely - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Proposal Generation: Create proposals based on costs of labor and materials - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (40) 4.7 Based on 40 reviews ## Pricing Value for money 4.5 (36) Free Trial [View pricing plan details](https://www.capterra.com/p/20971/HaloPSA/pricing/) The all-in-one for everyone $119.00 Per User,Per Month It includes: - Asset Management - Auto-Asset Discovery - Billing - Contract Management - CRM - Inventory Management - Mobile Apps - Project Dashboard - Reporting - Service Desk - Stock Management - Task Management - Thid-Party Integrations - Time Tracking Value for money 4.5 (36) 4.5 Based on 36 reviews ## Integrations [ Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Harvest](https://www.capterra.com/p/75598/Harvest/)[ 3CX](https://www.capterra.com/p/158704/3CX/)[ Atera](https://www.capterra.com/p/144309/Atera/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (39) 4.8 Based on 39 reviews ## User reviews Overall rating 4.8 Based on 40 reviews Filter by rating 5(33) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Matt E. CEO Accounting ### "Not a Project Management System / Great Ticketing and Billing" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 30, 2026 The implementation team was great, the software on the ticketing side is good, fairly easy to use... we have a lot of multi-entity clients, and they aren't great in Halo, but there are workarounds for it. Their team is good at helping you find workarounds for the shortcomings of the software, but to me that is just putting a band-aid on a wound. Pros The ticketing system is pretty good. It is a little hard to determine what people can see and not see (if agent security is a concern) and billing flexibility, the billing rules really allow you to get very granular to create almost any contract. Cons Their project management module is virtually useless, they aren't real projects and tasks, they are actually just a collection of service tickets. This has made thing very complicated for use, and in some cases, we have had to use alternative procedures. Switched from [Karbon](https://www.capterra.com/p/156181/Karbon/) It couldn't get our billing correct, and very different work management platform. Needed tickets. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [Accelo](https://www.capterra.com/p/225762/Accelo/) Reasons for choosing HaloPSA Billing configuration and collaboration didn't meet our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kian W. Support Engineer Information Technology and Services ### "Excellent PSA platform for MSPs and IT support teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 My overall experience with HaloPSA has been very positive. It is a powerful platform that helps improve ticket management, visibility, and efficiency across support teams. Once everything is set up correctly, it becomes a very useful tool for managing customers and daily IT support tasks. Pros HaloPSA is easy to use, well laid out, and helps keep tickets, clients, assets, and workflows organised in one place. I like how flexible it is and how much can be customised to suit an MSP environment. The automation, ticket tracking, and reporting features make day-to-day support much smoother. Cons Some areas can take a little time to get used to, especially when setting up workflows and customising the system. A few settings are not always obvious at first, but once configured properly it works very well. Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Not enough features and just not msp ready Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Victoria D. Help Desk Technician Computer Networking ### "Very good service and easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 Overall experience is very positive. I have not used any other application but it would be hard to switch after having Halo Pros Very easy to use and I'm able to intergrate so many applications into the software. The support chat is very friendly. It is easy to discuss situations with customers and filtering is very easy. The value of the service is very much worth it. Management processes are self-explanitory and understandable. Ticket management is very easy and communication is flawless. Cons It has a lot of settings and features so I sometimes get overwhelmed by everything and have difficulty learning. The support chat is very helpful and nice though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nils B. CEO Information Technology and Services ### "Powerful PSA with strong flexiblity, but a learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 1, 2026 Overall very positive. It’s a powerful PSA that can scale with the business, though it does take time to fully dial in. We’re still working on bringing projects fully into Halo, but the platform has the capability to support it. Pros Highly flexible and customizable. It can handle just about anything once configured, and works well as a central system for tickets, billing, and operations. Cons Documentation doesn’t always keep up with the platform, and there’s a learning curve — even simple tasks can require a deeper understanding of how things are structured. Switched from [Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) More flexiblity, less contract constrains with big org Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tyler B. Tier Two Technician Computer & Network Security ### "Halo - The golden standard for PSA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2026 I can't praise HaloPSA enough! We switched over a few years ago and I am extremely happy that we did. This has been one of the best decisions we made to make the move and it has helped our team manage our day to day operations with ease. Pros Halo is easily the best PSA we've used. It is highly customizable, easy to use, has great customer support and we can outline our processes directly inside the tool. This is used for our primary ticket management system and it does exactly what we need. Cons The set up can certainly take some time, especially if you have a lot of custom workflows. But this can be said about many PSA's. Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Connectwise is a good product, but it was not keeping up with our demand. It was slow and clunky and did not give us much as far as customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Colby W. Manager Real Estate ### "Integrated systems over your entire portfolio? Give HALOPSA a try--you won't be disappointed!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 4, 2025 Where to start? It was such a great experience being able to integrate all of the tools that halsopsa supports, we have been able to track sales and projects better than ever before, leading us to be able to streamline how we advertise. Pros HaloPSA has everything we need, all in one place with the ability to connect all of our data, it has made the difference in how we perform. Cons The analytics were a bit hard to decipher in the beginning, but with a little bit of training, we were able to read the reports and gain a better understanding of where we are at as a company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Broderick A. CEO Information Technology and Services ### "C suite Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 10, 2025 Easy to configure, gets a little deep in the weeds to make certain function work. However its a very powerful system Pros Integrates well with multiple application as IT Glue, Ninja Huntress. Configuration was easy Application developer provide steps Cons The minimum 5 seats to use the system. We are small shop everyone will not have access to use the system. I Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reasons for choosing HaloPSA Independent of all other system, but integrates with most Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WS Will S. System Engineer Computer & Network Security ### "HaloPSA for MSPs: An Honest Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 17, 2025 My overall experience has been an 8/10. Some of the integrations. Halo really is customizable to whatever you want it to be. I would recommend it to any organization that can invest the manpower to build it out. Pros The amount of integrations you can do for one. I also like the ability to build runbooks based on the integrations. Cons It comes as a blank slate. If you don't have the manpower in your organization, taking on this can be daunting. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Autotask has become dated. Lack of features and support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Adrian B. personal Accounting ### "Learning psa review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 6, 2025 Overall, HaloPSA is a powerful and flexible PSA tool. It offers excellent automation, reporting, and integrations, which help streamline IT service management. While there is a learning curve for some advanced features and occasional minor performance issues, the platform greatly improves efficiency and service delivery. Support is responsive, and frequent updates show ongoing product improvement. Pros it was really gooIntuitive interface, seamless automation, strong reporting tools, great integration with other apps. Cons Limited customization options, occasional performance lags, learning curve for advanced features in my opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Matt B. IT Project Management Hospital & Health Care ### "Halo PSA - Customize To Your Hearts Content" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Overall I am very pleased with Halo PSA. It gave our business a lot more options of flexibility where other similar software's could not. Pros What i like most about Halo PSA is the fact you can customize everything you can imagine for your own individual needs. It can be stock, or you can customized to your hearts content. Cons To be honest there is not much I don't like about Halo PSA. If I had to be nit picky I would say the mobile version isn't as illuminating as the desktop web version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/20971/HaloPSA/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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