--- title: "myAvatar Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about myAvatar Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more." source_url: "https://www.capterra.com/p/209716/myAvatar/" page_type: "product" language: "en" --- # myAvatar Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) myAvatar ## What is myAvatar? myAvatar is an ONC-certified electronic health record (EHR) designed to empower organizations providing behavioral health care and addiction treatment in community-based, residential and inpatient programs. This integrated platform offers a recovery-focused suite of solutions leveraging real-time analytics and clinical decision support to drive value-based care. myAvatar aims to streamline workflows, rapidly inform clinical decision-making and provide user-friendly dashboards. ## What is myAvatar used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 32% Neutral 5% Negative 62% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for myAvatar?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ntst.com/physical-therapy-software&name=myAvatar) ## myAvatar Overview Updated August 2026 AI summary myAvatar provides cloud-based and on-premise solutions for organizations needing electronic medical records, charting, appointment scheduling, and treatment planning, with a focus on mental and behavioral health workflows. It supports both small businesses and enterprises, offering customization of workflows, claims management, and reporting, though users consistently note challenges with ease of use and interface intuitiveness. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### myAvatar 2.3 (37) VS. [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting Price Contact vendor Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.2 (37) Ease Of Use 4.4 (858) Value For Money 2.2 (26) Value For Money 4.3 (785) Customer Service 2.3 (33) Customer Service 4.4 (762) ## myAvatar alternatives [4.4 (1,051)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) Highest Rated [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) [4.9 (529)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) [View all alternatives](https://www.capterra.com/p/209716/myAvatar/alternatives/) ## FAQs about myAvatar Overview ### Which roles and teams benefit most from myAvatar? myAvatar is most used by behavioral health clinicians, including therapists, psychiatrists, counselors, and case managers, who document care, track client histories, and coordinate treatment. Community outreach and crisis teams use it to manage referrals and follow-ups, while operations, billing, and IT leaders rely on it for reporting, revenue workflows, and system administration. Answer based on 35 reviews Overview ### What company size and industries is myAvatar built for? myAvatar serves behavioral health providers, with reviewer use strongest in Mental Health Care at 63% and split evenly between enterprise and small business organizations at 34% each. It also supports midsize businesses at 31%, plus Health, Wellness and Fitness at 14% and Medical Practice at 6%. Answer based on 37 reviews Features and Usability ### What are the key features of myAvatar? myAvatar offers EMR/EHR, patient records management, charting, and initial assessments for behavioral health workflows. It also includes appointment scheduling, patient scheduling, treatment planning, medication management, e-prescribing, claims management, medical billing, reporting and analytics, revenue management, workflow management, and an API for system connections. Integrations ### Which third-party tools and platforms does myAvatar integrate with? myAvatar integrates with PhraseExpander for smart phrase creation and CardConnect for payment processing. The catalog data shows these two third-party connections, covering documentation support and financial transactions within the platform. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does myAvatar offer? myAvatar provides in person training, live online sessions, webinars, documentation, and videos to support teams getting started. In person and live online formats can guide setup, webinars can cover product topics for groups, and documentation and videos offer self-paced reference and walkthrough material. Answer based on 3 reviews Getting Started and Support ### What customer support options does myAvatar offer? myAvatar provides email/help desk and phone support. Reviewers describe support as professional and sometimes able to make corrections within the same day, though broader frustrations with the platform suggest users may still face slowdowns, errors, and a steep learning curve that can make getting help feel necessary. Answer based on 2 reviews Features and Usability ### How is the myAvatar user interface? myAvatar offers interface customization and role-based views, but many healthcare and social service users find the design dated, cluttered, and hard to navigate. Teams often like tailoring screens and workflows to agency needs, while many clinicians report slow performance, confusing menus, and upgrades that make common tasks harder. Answer based on 13 reviews Features and Usability ### Is myAvatar easy to use day to day? myAvatar feels difficult for many day-to-day users, especially clinicians who need fast charting, note entry, and record lookup. Some organizations describe it as manageable after training and customization, but many reviewers mention too many clicks, confusing form names, repetitive data entry, weak search, and workflows that add administrative work. Answer based on 11 reviews ## Features AI summary Based on 1,272 Mental Health EHR reviews Not all Mental Health EHR products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **HIPAA Compliant** (**82%** of reviewers rated this feature as critical) - **Therapy Notes** (**67%**) - **EMR/EHR** (**68%**) myAvatar includes **EMR/EHR**, which gives providers a central place to manage patient records and clinical documentation. However, it does not offer **HIPAA Compliant** or **Therapy Notes**. Instead, it provides **Charting** (**61%**) and **Appointment Scheduling** (**57%**), two features reviewers also view as important. These capabilities help practices maintain organized documentation and coordinate visits more efficiently, helping businesses keep care delivery structured and day-to-day workflows on track. EMR/EHR 1.9 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 2.6 (14) 107.14% of 14 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Appointment Scheduling 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Treatment Planning 2.0 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Initial Assessments 1.8 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. For Mental/Behavioral Health 1.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. myAvatar 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - EMR/EHR: Create and securely store digital patient records - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 2.3 (37) 2.3 Based on 37 reviews ## Pricing Value for money 2.2 (26) ### Starting price Free trial not available Value for money 2.2 (26) 2.2 Based on 26 reviews ## Integrations [ CardConnect](https://www.capterra.com/p/141024/CardConnect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.3 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.3 (33) 2.3 Based on 33 reviews ## User reviews Overall rating 2.3 Based on 37 reviews Filter by rating 5(4) 4(7) 3(3) 2(3) 1(20) Mentioned topic Sorted by most recent AN Anonymous User Dental Intern Health, Wellness and Fitness ### "No regret, glad I use it." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 25, 2026 It's good. It does what it needs to do and isn't insanely expensive considering all the features. It's very useful. Pros I can tailor the interface, workflows, and screen requirements to match any specific needs. There are many features. Cons Sometimes the software is slow and can be prone to crashes. I have also experienced lags with page loading. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nathan D. Case manager Mental Health Care ### "Absolute trash software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 5, 2025 Avatar by Netsmart is a technological hellscape of inefficiency and poor design. It borders on self-parody. Pros There’s absolutely nothing redeemable about this software. It’s fundamentally lacking in literally every possible way. This software should be purged from the earth. Cons I’ve been in the field of social work for nearly two decades, and I can say without exaggeration that this is the most counterintuitive, clunky, and glitch-ridden software I’ve ever used. Basic, essential information—such as emergency contacts, diagnoses, and insurance details—is buried behind layers of poorly organized menus and cannot be accessed efficiently. Note sections must be completed in an illogical, forced order, and the system regularly deletes client signatures or blocks access to notes you’ve already written. Netsmart Avatar is so fundamentally dysfunctional that its implementation by an agency should be considered a red flag for prospective employees. It actively hinders productivity, jeopardizes documentation integrity, and adds needless stress to already demanding work. I would give it zero stars if that were an option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN baylee N. Talent Partner Telecommunications ### "myAvatar review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 17, 2025 I have used it for my own personal use and really enjoyed the product itself. I find the functionality very easy to use. Pros I like the features it offers I think are very unique and the integrations of the product itself is very unique. Cons I cannot say there is anything in particular that I dislike about myAvatar , overall it's a very good product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW DUSHAWN W. Peer counselor Mental Health Care ### "Great resource to have access to." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 26, 2025 My overall experience with the SAP was great, but when it's down it can make it your day long and hard knowing how much of the bulk of work we put on the App. Pros Ease of use. it helped me track my movements and the distance and the financial obligation. it is a great value for the money and a good tool for tracking all of our data as well showing the benefit and support of a great tool with a performance and speed that seems to be unmatched this is definitely something that has made my job more manageable because I work in the field most of the time and this makes my day breeze by because of the light Maintenace of me having to record every stop and go. Cons When most of the apps tend to glitch, when I stop my day and also have me to manually recording all of my travel time and day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Byron H. Outpatient Therapist Mental Health Care ### "Do not waste your time and money " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 1, 2025 Horrible. Truly a nightmare. This software is a joke. I cannot believe CCBHCs continue to use this garbage. Pros Nothing. There’s absolute no positive words to have for this software. It’s truly the most frustrating and disappointing EHR software in existence. Cons Crashes constantly, slow, looses data and forms, ugly looking and outdated user interface. Has wasted mine and my clients time causing distress. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Adeline H. QMHP Mental Health Care ### "kinda glitchy but okay" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 29, 2025 it is doable I can use it daily at work and run into some problems, but they are able to be resolved usually Pros I like being able to have all the client's info easily accessible and being able to see the full note history Cons glitches, hard to learn at first, sometimes crashes or is really slow, has bugs like accidentally submitting double notes so billing twice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Linda C. Account Receivables Mental Health Care ### "Easy Navigation and User Friendly" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 1, 2025 I did like Avatar as it was user friendly, but wished it was geared more towards billing and hoped it would generate bills directly from the practitioners entries of services rendered. Pros I liked that it was easy to navigate within the billing portion in regard to demographics, insurance and posting payments. Cons I did not like how the billing statements appeared it took a lot of efforts from our IT department to modify and appeared to be confusing to the clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LJ Lolanda J. Community Navigator Mental Health Care ### "Navigating AVATAR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 28, 2025 Avatar was extremely hard to navigate for a while, but I am now getting the hang of it. Pros The ease of finding and adding appointments Cons locating forms to be completed for the clients having Mutiple screens open Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BO Becky O. NUTRITIONIST Health, Wellness and Fitness ### "myAvatar: The Comprehensive System for Mental Health EHR" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 11, 2025 Overally i have had a rich experience with myAvatar because of its comprehensive system capabilities and customizable features. Pros I like that the system is flexible to customization which has made it possible to tailor work flow to specific needs. Cons The system learning is not very easy and so training staff on it can take quite some time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marc M. Crisis Outreach Case Manager Mental Health Care ### "Avatar for Clinic Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2024 It's been an uncomplicated, user friendly client charting system, that lets the organization do both in-house customization along with coordinated development with NetSmart. Pros Ability to customize the interface for teams of users to both limit access to information beyond user need and focus on providing client information in a clear fashion. Cons Display color and font size can be a bit faint and cause fatigue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/209716/myAvatar/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs myAvatar](https://www.capterra.com/compare/195467-209716/Care-Patron-vs-myAvatar)