# myAvatar Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about myAvatar Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more. Source: https://www.capterra.com/p/209716/myAvatar --- # myAvatar Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) myAvatar ## What is myAvatar? myAvatar is an ONC-certified electronic health record (EHR) designed to empower organizations providing behavioral health care and addiction treatment in community-based, residential and inpatient programs. This integrated platform offers a recovery-focused suite of solutions leveraging real-time analytics and clinical decision support to drive value-based care. myAvatar aims to streamline workflows, rapidly inform clinical decision-making and provide user-friendly dashboards. ## What is myAvatar used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 32% Neutral 5% Negative 62% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for myAvatar?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ntst.com&name=myAvatar) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### myAvatar 2.3 (37) VS. [4.8 (505)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.2 (37) Ease Of Use 4.6 (505) Value For Money 2.2 (26) Value For Money 4.7 (446) Customer Service 2.3 (33) Customer Service 4.8 (480) ## myAvatar alternatives [4.7 (961)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (77)](https://www.capterra.com/p/180647/Remedly/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (204)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (336)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/209716/myAvatar/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 2.6 (14) 107.14% of 14 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Treatment Planning 2.0 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress EMR/EHR 1.9 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Create and securely store digital patient records Initial Assessments 1.8 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. For Mental/Behavioral Health 1.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Workflow Management 3.2 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks myAvatar 25 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Automatically generates E/M codes based on information collected during patient charting Tools that provide relevant information at specific times to support judgments and courses of action Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Create and securely store digital patient records For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Must serve psychiatrists/psychiatric practices Conduct intake assessments to determine patient health status, medical history, conditions, etc. Manage billing and payments for a healthcare provider Administer and track medication inventory, schedules, dosage, and side-effects Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Plan availability and assign specific time slots for tasks and resources Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 2.3 (37) 2.3 Based on 37 reviews ## Pricing Value for money 2.2 (26) ### Starting price Contact vendor for pricing Free trial not available Value for money 2.2 (26) 2.2 Based on 26 reviews ## Integrations [ CardConnect](https://www.capterra.com/p/141024/CardConnect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.3 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.3 (33) 2.3 Based on 33 reviews ## User reviews Overall rating 2.3 Based on 37 reviews Filter by rating 5(4) 4(7) 3(3) 2(3) 1(20) Mentioned topic Sorted by most recent AU Anonymous User Dental Intern Health, Wellness and Fitness ### "No regret, glad I use it." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 25, 2026 It's good. It does what it needs to do and isn't insanely expensive considering all the features. It's very useful. Pros I can tailor the interface, workflows, and screen requirements to match any specific needs. There are many features. Cons Sometimes the software is slow and can be prone to crashes. I have also experienced lags with page loading. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nathan D. Case manager Mental Health Care ### "Absolute trash software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 5, 2025 Avatar by Netsmart is a technological hellscape of inefficiency and poor design. It borders on self-parody. Pros There’s absolutely nothing redeemable about this software. It’s fundamentally lacking in literally every possible way. This software should be purged from the earth. Cons I’ve been in the field of social work for nearly two decades, and I can say without exaggeration that this is the most counterintuitive, clunky, and glitch-ridden software I’ve ever used. Basic, essential information—such as emergency contacts, diagnoses, and insurance details—is buried behind layers of poorly organized menus and cannot be accessed efficiently. Note sections must be completed in an illogical, forced order, and the system regularly deletes client signatures or blocks access to notes you’ve already written. Netsmart Avatar is so fundamentally dysfunctional that its implementation by an agency should be considered a red flag for prospective employees. It actively hinders productivity, jeopardizes documentation integrity, and adds needless stress to already demanding work. I would give it zero stars if that were an option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN baylee n. Talent Partner Telecommunications ### "myAvatar review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 17, 2025 I have used it for my own personal use and really enjoyed the product itself. I find the functionality very easy to use. Pros I like the features it offers I think are very unique and the integrations of the product itself is very unique. Cons I cannot say there is anything in particular that I dislike about myAvatar , overall it's a very good product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW DUSHAWN W. Peer counselor Mental Health Care ### "Great resource to have access to." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 26, 2025 My overall experience with the SAP was great, but when it's down it can make it your day long and hard knowing how much of the bulk of work we put on the App. Pros Ease of use. it helped me track my movements and the distance and the financial obligation. it is a great value for the money and a good tool for tracking all of our data as well showing the benefit and support of a great tool with a performance and speed that seems to be unmatched this is definitely something that has made my job more manageable because I work in the field most of the time and this makes my day breeze by because of the light Maintenace of me having to record every stop and go. Cons When most of the apps tend to glitch, when I stop my day and also have me to manually recording all of my travel time and day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Byron H. Outpatient Therapist Mental Health Care ### "Do not waste your time and money " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 1, 2025 Horrible. Truly a nightmare. This software is a joke. I cannot believe CCBHCs continue to use this garbage. Pros Nothing. There’s absolute no positive words to have for this software. It’s truly the most frustrating and disappointing EHR software in existence. Cons Crashes constantly, slow, looses data and forms, ugly looking and outdated user interface. Has wasted mine and my clients time causing distress. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Adeline H. QMHP Mental Health Care ### "kinda glitchy but okay" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 29, 2025 it is doable I can use it daily at work and run into some problems, but they are able to be resolved usually Pros I like being able to have all the client's info easily accessible and being able to see the full note history Cons glitches, hard to learn at first, sometimes crashes or is really slow, has bugs like accidentally submitting double notes so billing twice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Linda C. Account Receivables Mental Health Care ### "Easy Navigation and User Friendly" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 1, 2025 I did like Avatar as it was user friendly, but wished it was geared more towards billing and hoped it would generate bills directly from the practitioners entries of services rendered. Pros I liked that it was easy to navigate within the billing portion in regard to demographics, insurance and posting payments. Cons I did not like how the billing statements appeared it took a lot of efforts from our IT department to modify and appeared to be confusing to the clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LJ Lolanda J. Community Navigator Mental Health Care ### "Navigating AVATAR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 28, 2025 Avatar was extremely hard to navigate for a while, but I am now getting the hang of it. Pros The ease of finding and adding appointments Cons locating forms to be completed for the clients having Mutiple screens open Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BO Becky O. NUTRITIONIST Health, Wellness and Fitness ### "myAvatar: The Comprehensive System for Mental Health EHR" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 11, 2025 Overally i have had a rich experience with myAvatar because of its comprehensive system capabilities and customizable features. Pros I like that the system is flexible to customization which has made it possible to tailor work flow to specific needs. Cons The system learning is not very easy and so training staff on it can take quite some time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marc M. Crisis Outreach Case Manager Mental Health Care ### "Avatar for Clinic Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2024 It's been an uncomplicated, user friendly client charting system, that lets the organization do both in-house customization along with coordinated development with NetSmart. Pros Ability to customize the interface for teams of users to both limit access to information beyond user need and focus on providing client information in a clear fashion. Cons Display color and font size can be a bit faint and cause fatigue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/209716/myAvatar/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs myAvatar](https://www.capterra.com/compare/195467-209716/Care-Patron-vs-myAvatar)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)